We were treated like family. I didn't have to worry since any questions or concerns were answered…read more Very experienced office staff and they did a great job helping my parents. I would highly recommend them.

Active Angel Care will show your loved ones respect, dignity and care they deserve while tending to…read moreboth their personal and household needs.

They leave you in restroom for over an hour! When hit call button takes longer than 15 min!…read moreBeautiful building with ugly attitude people working here! State needs to look into this facility! When someone you care about and staff not helping! Will say the rehab lady has been wonderful and lets you do your daily tasks with understanding!

From the time that I stepped into Emerald Trace for short term rehabilitation, I was made to feel…read morewelcome and at home. The staff was exceptionally kind throughout my stay. I received very good care while I was there and it felt like staff was truly invested in providing the best care possible. If you or your loved one are looking for quality care given by skilled, caring staff, I would highly recommend that you check out Emerald Trace.

I cannot say enough great things. Thank you bayley for making a difficult time, comforting…read more Upon admission, staff was on it. Noticing things immediately, encouraging fluids, getting a meal tray, finding an issue with skin integrity and handling it immediately. I can leave mom without massive guilt. And Missie, the social worker. She has been amazing and had gone out of her way to deal with our difficult and demanding family. She recognizes that we all just care about our mom and had gone way out of her way to assist us in finding long term placement for mom. My only wish is that they had a long term bed available for my mom but I certainly get why they don't. This place is amazing!! And I don't want to leave out therapy. They got my mom mobile again through a difficult and painful injury with a side diagnosis of alzheimers/ dementia. She can refuse and be difficult at times but they never let her quit.

social worker is very nice. Other than that, buyer beware. moved my aunt to a memory unit. We were…read moretold primarily because she doesn't eat and they can't allow her not to eat. we were there for a day and a half covering about 6 meals. NOT one time did anyone come to ask her about eating or bring her food. When we moved we were told would get help from the maintenance staff then they came and said they weren't working that day. we would oss them in the halls later. Not at all impressed except for Mike.

We have two loved ones at Ivy Knoll, and they have been residents since 2016…read more We looked at many other places before deciding on Ivy Knoll. It provided the best value, but more importantly, the staff is excellent. From nursing to maintenance to dining to housekeeping, the staff there go above and beyond. They treat our family like family, and they have come to be extended family to us, and very important partners in care. We have the ultimate trust and respect for the staff, and that makes all the difference in the world when you are looking for someone to care for a loved one. We feel like our family members are very safe and loved there. In regard to recent events with Covid-19, the staff is diligent in following Ky State Rules and Regulations, and did an excellent job keeping the residents entertained while on state mandated "lockdown." We could not be happier having Ivy Knoll as our partner in care!

I have had such a terrible experience with them they over pack themself with patients and you can…read morenever get in. Also i went three times for kidney pain and was sent home saying i was fine. I went to christ hospital and they found something on my kidney they still wanted me to go through ny dr for refferals and my dr ignored me said it was not ok to get a second opinion. I left so many messages with them and they kept saying they couldnt help me cause i went outside of st e. This practice is a joke. Last time i went off on them and they said they would call me back. This was a month ago. So i have recently switched to christ and they have already fixed my problem and got me back on track. Do NOT go to this office! I was crying in pain and they sent me home!

We have been seeing Dr. Rita Watkins since March 2009, and I couldn't have asked for a better…read moremedical caregiver for my family. The staff, nurses, and doctors in this office genuinely care for our well being. They have become not only our medical advocates, but our friends. We get very personalized care in this facility, and I highly recommend it for anyone looking for a family practitioner/pediatrician.

My family's experience with Hillebrand was phenomenal. There is such a stigma associated with the…read morewords "nursing home" but this facility works very hard to create a culture of change, kindness and positivity. You can tell that they are different from the moment you walk through the door. We knew that our mom/grandmother was being cared for and treated with dignity. From her admission, nursing care, to discharge, each member of the staff gave us guidance and advice in an area we don't have much prior experience. We are eternally grateful for the care she received, and wouldn't consider any other facility on the west side for nursing or rehab!

I can not say enough about the care and compassion shown to us during the difficult time of losing…read moremy Father. We were overwhelmed with so many questions and from the first meeting we knew it was going to be okay. They supported and communicated with us through the many changes and he was kept comfortable and passed peacefully. Saying Thank You doesn't seem enough!

Amazing and friendly staff who takes good care of their patients. Very clean facilities.read more

My father stayed here for two years. The staff is incredible. Always caring and compassionate and…read morewilling to help. They routinely follow drs directions when it comes to medicine and care. The facility still looks new and is very nice. The food quality was low at first but has improved over time. On the corporate side, you are quickly reminded that this is a for-profit facility. Over his two years, there were several rate increases and his overall rate went up by 28% per month by the time he moved out. Would definitely recommend this facility if you have the need.