Wiki wiki shuttle connects Terminal 1 and 2. Thank God they exist. We were on Terminal 2 and needed…read moreto head to 1 to meet someone. We hoped on to beep, the automated, electric, unmanned shuttle. It's still in pilot program so it too about 5 min to get from our stops. The real MVP tho is the shuttle from the main streets to gate E. At the end of the escalator there was a wiki cart waiting. The driver asked if we needed a ride, we asked her how close gate E was from our destination. Maybe we could walk and get our steps in. She said far so she would give us a ride. Driver was soooo friendly. We were flying off island but I'm sure if you were staying on Oahu she'd give you all the best tips about the island. Highly recommended Wiki Wiki shuttle, save your time and energy, get on.

Took the wiki wiki shuttle to get around the airport. Really helpful if your gate is far from the…read moredrop-off. The driver was friendly and drove at a safe speed around the airport. Highly recommend if you have to hurry or you can just ride for fun

We booked a ride to the Airport with this company and OMG Ive ridden in cars that were in Nascar…read morebut this guy was out of this world. We sped off to god knows where. He had only two speeds fast and tire screeching stop. It was an older van and an older man driving so we went bouncing around like rubber balls in a square box. Now like the starship enterprise we went into warp factor one, add to that he was on his cell phone arguing with someone while looking like he was about to have a stroke! I kept thinking who had my funeral arrangements. Anyway we did make it in one piece even if we all needed blood pressure medications. If you want a pulse pounding trip to or from the airport these guys fit the bill perfectly.

Recently used their services for drop-off and pick-up to/from airport and the driver (Alex) is…read moreamazing. On-time and prompt and the van was clean and spacious for our party of 7. To make reservations, I was in contact with Gina via email. And she was very prompt in replying back. Despite the delay for over 6 hours due to the plane mechanical issues, Alex tracked our flight and was there ready to pick us up. Would definitely use their services again in the future.

Let's fly. Of…read morecourse it's a walk to the gate from the terminal. I don't mind the excerise but for people with mobility issues or people with children it's a little inconvenient. I have seen on later flights the complimentary golf cart but this early in the morning forget it. It's still has the remodeled look after all these years and unlike airports like LAX, the restrooms work and don't smell. Plus outlet are all over the place. Overall five stars. There isn't too many food stands open at 5am, I'm taking to you Dunkin' Donuts but BK and Starbucks is available. Just take out a small loan :p M

Hawaiian Airlines is the worst airline organization I have ever seen in my entire life. I will…read morestand by that statement until the day I die. I have traveled across the Middle East, Europe, and Africa. I have flown to more countries than I can count. I've gone through airports with insecure systems, airports where absolutely zero English was spoken, and somehow still managed to check my bags and get my items where they needed to go. This is not a personal opinion. This is a fact based on experience. Hawaiian Airlines is the most disorganized airline I have ever seen in my life, and honestly, I could see them going out of business. As you can see from the pictures, there is absolutely nobody assisting customers. I don't know if they are short-staffed because they refuse to hire people or refuse to pay decent wages, but nobody is there to help because the employees themselves appear overwhelmed with responsibility. Secondly, you have to wait in a completely separate line just to get your bags tagged. If the system fails and doesn't allow you to check in properly, you have to restart the entire process from the beginning. Then, after finally tagging your bags, there is another completely separate line just to drop the bags off. If something goes wrong again, you are sent all the way back to the beginning. It makes absolutely no sense. You know the system where you get your bag tag and boarding pass, then drop your bags? The system used by 99.9% of airlines? I assume Hawaiian Airlines leadership said, "I have an idea. I'm going to make this whole system complicated and confusing for my customers." There are multiple breakdowns in this entire process. You have five employees running back and forth trying to help move bags, but only one main line that splits into two checkpoints for customers trying to check in. Instead of having workers properly stationed at counters assisting customers with bag weighing and bag drop, they have thousands of kiosks with nobody available to help anyone use them. Customers are left standing around trying to figure out broken computer systems that do not scan properly, do not recognize confirmation codes, and constantly fail during check-in. It is a complete mess. I will say this: the flight attendants were very nice, the plane itself was wonderful, and the staff assisting once I finally made it to the front were helpful. But the entire experience beforehand was unnecessarily complicated for absolutely no reason. There are actual classes and professional systems dedicated to organization and customer flow, and Hawaiian Airlines would greatly benefit from them because they are completely failing in this aspect. Lastly, Hawaiian Airlines needs to get its shit together.

We had contacted prior to our arrival in Hawaii, extremely helpful. We decided not…read moreto take suitcases for a 3 day stay in Kauai. Arrived, cases were photographed and tagged, QR code was sent to our email for collection and off we went. Would highly recommend as they are centrally located as well.

What a great service this is! It's easy and so convenient. Great for making island hopping easy…read moreduring your Hawaii vacation! The check-in and checkout was simple, and the staff were very helpful and courteous.

Aloha! We booked Hawaiian Airport Transport to pick us up and drop us off at the airport for our…read morefirst time in Hawaii, and like everything in Hawaii it was a very pleasant experience! I would 100% recommend everyone to book their transportation with them! Dale was very friendly from the beginning to the very end. Amazing experience! Thank you so very much Dale! Mahalo!

Absolutely loved the service from this company! Dale was extremely accommodating throughout our…read moretrip, despite my family making several changes in our plans. The car rides were comfortable and friendly, with Dale easily making conversations and having us feel relaxed after our late night flight. Due to traveling as a large party, we had to take two cars but all of our drivers were courteous and definitely deserve 5+ stars! I highly recommend traveling with this company! Best service ever!

I booked a reservation with them 2 days before, hoping and praying I could be accommodated…read more Luckily, the very next day they fulfilled my request and let me know my ride was booked for the following day. On top of that, they are way more affordable than Four Seasons transportation or Hawaii Airport Transportation, like 100 dollars in difference; even for a sprinter van! Booked with them again 3 days later through their website for the reliable first time impression They are not sponsored when you look up luxury transportation services on google? You get the companies with money to push the ads to the top. I took a leap of faith and scrolled down a bit to find them and trust them. Happy it went well for my first time in Hawaii

I ordered transportation from the Cruise port to the airport and the process couldnt be any…read moresmoother. Frank was in contact with us early and often. The ride was smooth and stress-free

Airport Haiku: Cigs…read moreall over floor Travelers rude and clueless. Ashtray so empty I think they need to paint "this is the ash tray" on the mf ashtray.its a cigarette palooza on the floor.

Every time I return from my travels, especially from other countries, particularly in Asia, I am…read moredeeply embarrassed by how out-of-date and poorly designed the airport is. The walk from deplaning to immigration is long, bland, and warm. Think of first-time visitors and those who may have mobility issues and/or are traveling with young children and/ir the elderly. The immigration area has not changed in 20+ years. The lines snake around so much. The point of having a Global Entry is to save time but it is often faster to do the non GE lane! Make it make sense. The baggage pickup area is a disaster. It is often congested. It would also be helpful to have real-time info displayed in monitors throughout the space to indicate carousel and arrival assignments. By the time I got through immigration, I had forgotten which number carousel to claim my luggage. Directions and the wait for ride-share and taxis are also not intuitive. The airport is the very first impression and the Daniel K Inouye International Airport is not it. The pros in recent upgrades... I guess the restrooms are nicer. 2 stars are very generous.

I am so glad I found Danny on Yelp. Not only does he offer airport transportation service, you can…read morerequest anything from him even if it's a short notice. You can hire him as a tour guide if you want. He took us to Aulani today and waited for us as we got to explore the resort. It was a 5 hour experience. We had an awesome time! He's very prompt to respond to your texts or phone call. And he's never late. Super nice/friendly guy. He shares a lot of good stories too during your ride. He deserves a lot more 5 star reviews on Yelp. So give him a try and tip him well. You're in great hands with Danny. Mahalo Danny

Danny is fantastic! Don't waste your time with anyone else for your transportation needs. He…read moredefinitely made our trip enjoyable and fun. We can't praise him enough! He is polite, friendly, knowledgeable, and on-time. All the great things that a person looks for in a driver are here. We hope to use his transportation service again soon.