We bought 4 pillows from here. Well, well worth the price! Nessa was so super knowledgeable about…read moreall the different types of pillows that they have. We got to test them out before we selected the one we wanted. Mind you they are made to order, so for the most part you find one they don't have it in stock at the store. If you are lucky they might, but most of them are made to order. They tell you 4-6 weeks, but 1 of our 4 was shipped out the very next day! 2 more shipped out a week later. I am still waiting on 1, but that is because I selected one pillow for a slide sleeper and it was different from the other 3. I love our Avocado Green pillow because we are able to stuff it to the firmness we wanted with the extra fill it comes with. You can choose from standard or side-sleeper. It is so pretty inside I was inspired! Now to go get the stuff to change my room! On the way out...don't forget to ask for a cup of Kombucha or Cold Brew. It was yummy! Thanks Nessa for all your fantastic knowledge...2025 we will definitely come back when we are ready to change out our mattress we've had forever!

Such a frustrating experience - just trying to buy replacement pillowcases turns into a 3 month…read moreordeal of multiple trips to the store and trying to get online support. None of which has been helpful and has only complicated the process. This whole experience started off negative from my first store visit. I arrived 20 minutes before closing which got me an icy reception. There were maybe 5 employees there and it was clear that nobody was happy about me walking in. Their demeanor was so confusing I even asked if they were closed, even though I checked the hours. Had they asked they would've known I was just there for a quick pickup but after seeing there were no pillowcases in stock I had to approach the group that were just sitting there staring into their laptops. So one of them placed my order online and lo and behold it's the wrong size. This is just the beginning of it, if the company wants to "investigate" they can refer to my back & forth emails with Aura, who I'm not even sure is an actual human. My pillow is still naked.

Set aside my Monday morning to drive over to the shop on Girard Avenue, taking the prompts from my…read morenavigator, which had me going through the hell of La Jolla Village and all of its nightmarish summer-season left-hand turns only to find that the address listed on yelp is some fitness center. You know the old saying, "how it begins is how it goes "? Well given this is the way it started. I'm not gonna go any further with this company. If they can't have their address right on yelp, I'm not gonna trust them with any purchases. Quite a shame we were prepared to spend quite a bit of money on some really nice premium stuff and if we were satisfied, have a relationship with them that would've been ongoing. As it is, someone else is going to get that business. Remember this folks how it begins is how it goes. Might've known. La Jolla village is full of bad juju.

Everett Stunz has a gigantic variety of luxury bedding and bathing products. The store showcases…read morethese products so that you can imagine how they will look in youy own bedroom. Elegance does come at a price, but it is worth it since everything is better in bed. Your sheets are in for a treat!

I called and spoke to Jaya, the owner…read more After a few minutes we were able to negotiate and close a sale for my very weird request . She was super friendly and nice . I'm going down there tomorrow to close the deal , and I will update this review afterwards .

Walked in last week and was greeted by Marlon who was very Informative. We were planning to already…read morebuy from a different store but were swayed by the quality and comfort we tried so switched over. Pricing is fair and their warranty is very good. We ended up having our mattress delivered this week and again were impressed by the customer service by the owner Jaya who was so flexible with the delivery timing and Angel who helped us with the arrangements. Even the actual delivery went smoothly. overall an amazing experience.

I rarely write reviews, but JD earned this one…read more I spent weeks researching luxury mattresses, adjustable bases, latex construction, and comparing brands before making a decision. JD was incredibly patient throughout the entire process. He answered every question I had, never pressured me, and took the time to explain the differences between the various Posh + Lavish models and adjustable base options. What stood out most was his honesty. At no point did I feel like I was getting a sales pitch. He focused on helping me find the right setup rather than simply selling me the most expensive one. As a fellow Navy veteran, it was also great connecting with someone who shares a similar background and values. JD treated me with professionalism, respect, and integrity from start to finish. I ultimately purchased a Posh + Lavish Reawaken Ultra Plush and MLILY MS600 adjustable base, and I feel confident that I made the right decision. The pricing was competitive, the service was outstanding, and the overall experience was excellent. If you're looking for someone knowledgeable, trustworthy, and genuinely focused on helping you find the right mattress, I highly recommend JD and Real Deal Sleep. Five stars.

Where do I begin! My fiancée and I were in the market for upgrading our old Amazon mattress and…read moreReal Deal Sleep was the perfect location for the job! JD absolutely made us feel welcome, and fitted us to a perfect mattress with all of the trimmings! The price, quality, honesty, care and concern was the absolute best in all of San Diego! The mattress and base we purchased will last us a long time but I am sure we will be back for an upgrade in years to come! Thank you JD! 5 Star Service!

We had such a great experience with Dan! I had called several mattress stores looking for a…read morespecific mattress for my boyfriend, and Dan was by far the most helpful person I spoke with. Although he didn't have that exact mattress in stock, he took the time to explain some comparable options and mentioned a bed that was normally around $2,000 but on sale for only $600. The store was closing in less than two hours, but Dan encouraged us to stop by if we were nearby so we could check it out. After getting nowhere with several other companies--and even other locations of the same store--we decided to go see the mattress he recommended. Dan was friendly, knowledgeable, honest, and very straightforward without ever making us feel pressured. We ended up returning the next day to purchase the bed, and Dan even helped my boyfriend load it into the truck without any trouble. The entire experience was easy and enjoyable because of Dan's exceptional service. We truly appreciated his help and would absolutely recommend working with him!

When looking for a mattress and good customer service, this is not the place you want to purchase…read morefrom. I ordered a mattress two weeks ago and I have yet to receive my mattress. The delivery company this use in San Diego, CA have incompetent employees and the CHAT online employee are getting paid to sit at home and eat their donuts and drink their coffee and not help a customer out when needed. Their response is call tomorrow. delivery drivers write incorrect information on their notes so their supervisors go by what their employees/drivers say but do not know the true story from their customers. John Eck CEO of Mattress Firm better open his eyes to who is being hired to work at his company. RUN WHILE YOU CAN.....

These people are a bunch of crooks. Refused delivery June 12 for numerous reasons…read moreSeveral conversations and emails saying they are refunding my charge. Been a month now no refund. Delivery service was horrible Be careful don't do business with these people

This place has very friendly workers. Great delivery. Prices seemed (emphasis on this word) fair…read morefor the product. The bed was great for about a few years or so. That's when the trouble began and their warranty turned out to be worthless. My side of the bed has a gigantic lump in it when I lay on it. They say they won't cover the warranty unless it can be shown with a yard stick/ruler on the top of the mattress. The problem is it's the inside of the mattress that has broken down which a flat yard stick won't show. Definitely will not be buying a Tempur-Pedic again. The best place to buy a mattress is probably Costco since they stand behind all their products... whether the manufacturer does or not with their useless warranty!!!!

Incredible customer service and employee experience. Lynette answered the phone immediately and…read morehelped us with our problem with a fantastic attitude. We came in store to retrieve some white caps for the airbed and she was very cheerful and welcoming. Highly recommend this store to anyone looking to get a sleep number bed. Thank you again Lynette, we need more people like you in the world:)!

We paid top dollars, about $18,000. They don't stand behind…read moretheir product. Worst warranty ever. Once you purchased the bed, they won't stop selling you whatever they can and check the warranty and DEMAND A BETTER COVERAGE!!! A Most issues after one year are your problem and they'll charge you unreasonable prices. Bottom line, look for something else. Very bad customer service.

This was our first visit at Mattress Store SD, and we wish we knew in previous years. We had…read morevisited Real Deal and Mattress Firm stores before. We had a budget for under $600 for a full size mattress. Michael N. was our salesman and was very helpful with their limited selection of great quality mattresses. We tried two mattresses and selected a soft/firm mattress type, where it doesn't sink much when sitting/dangling legs off the side. It was perfect for our young son's first bed! The best part was it was same day delivery and we saved on delivery by paying cash. Also, on delivery later at 6pm that evening the delivery man named Manny was able to take away our old mattress to recycle. Thanks guys!

Why anyone goes to the typical "high pressure" mattress stores is beyond me. We have been coming to…read moreMattress Store San Diego for over 10 years. They are knowledgeable, patient, and never try to push you into a decision. Cannot recommend them enough!

Big thanks to Peter for helping my partner and I in purchasing a Rejuvenate Purple Mattress! He was…read morethere to help us out every step of the way from purchase to delivery to ensure it was seamless for us. His kind and outgoing demeanor made this experience feel very personalized and we felt very catered to. The mattress is amazing too - we've never had a better sleep :)

Drove 30 mins to this location to make a return, only to show up and the store is closed with no…read morenote or anything. Stood outside for 40 mins with my baby and no one came. Called the store and customer service and no one helped. I wanted to exchange but now will be doing an online return (another trip to FedEx) and not buying again.

Every time I go to the store, the staff are super helpful! They always have a good selection at a…read moregood price, and I love to support local businesses. I usually buy soil for my plants, but this last visit I needed some wood chips for my orchid, and when I asked if the bag that I saw came in a smaller size, they had a little bit left in a bag and they gave it to me!! I only needed like a handful for my single orchid and that just made my day! I then needed some soil for my indoor succulents and they were helpful helping me pick something out. I didn't get her name, but I always get this level of service every time in there!

What a beautiful store! So many wonderful options Chrissy…read morewas incredibly helpful and knowledgeable! and gave great advice. I'll definitely be back !