If you don't care about your loved ones and don't mind being made to feel like a burden by the very…read morestaff responsible for providing support and resources, then this is the place for you. Communication is extremely poor--emails and phone calls are frequently ignored, and when responses are eventually given, they often come with unnecessary attitude for simply trying to get help. No one should be made to feel like an inconvenience for advocating for their loved one. The office staff consistently demonstrate a lack of sympathy, empathy, and basic respect for families who are clearly going through difficult and emotional situations. Instead of support and guidance, you are met with dismissiveness and frustration. This experience was not only disappointing but deeply upsetting. During a time when compassion and professionalism should be the standard, this facility failed entirely. Overall, this was the worst experience I've ever had, and I would strongly caution others before trusting this place with the care of someone they love.

Q horrible experience with this facility, my mother who's 91 years old was places facility. First…read moreof all I was unhappy at the room they placed her in it was a moldy room covered up by paint. Terrible shape. I go visit her the next day she tells me she had fallen in the bathroom. I asked the nurses no one nobody fall so I talked to the administrator Oliver. He said he would conduct an investigation and call me in a couple of hours. I neveeceived the phone call so I w ent back later on that evening he said that they determined that she did not fall that she was imagining things and that ​she possibly missed me. Very unprofessional. Turns out State found them negligent. The cookies I even took to her that evening were stolen. Administrator made fun of me saying he would return the cookies and a laughing manner.

My mom had been complaining for 2 days that she was not feeling well. She died there waiting for…read moreblood work that was to occur at 6pm when she died. Get into casa colina if you can. The day before my mom died they took over 10 minutes to call 911 for my moms roommate who's family communicated that she was having a stroke. The inaction and lack of medical care is concerning.

Good therapy and nurses. The food is sometimes good…read more Clean Good location But would recommend Ballard.

I love this place. Has an amazing team. Facility is always kept very clean and the private rooms…read moreare nice

My grandma is currently living at Highland Care Center of Redlands…read more The communication from staff has not been the best. We've called many times and left messages with no word back. It's very upsetting to not get through to nursing staff or doctors for updates. My grandma has dementia and we just want to see how she is doing and try to coordinate care/ determine placement based on her individual needs. The bathrooms were gross. Smelled like urine. The facility is not horrible, but it could be cleaner. The care seemed fine, from what I was able to observe while visiting. My grandma ate breakfast, which consisted of eggs, toast, a fruit and oatmeal. It looks like they have scheduled groups/ classes for residents. That is great. The residents were so sweet. My grandma has made some friends, which makes me happy. The facility is not very big. They do have an outdoor area for residents to walk around. That's nice.

Great place Great people , Just keeps getting better !!!!!........ ! …read more...... ..

I have had a terrible experience with the Admissions and upper management. Their customer service…read moreis horrible. My brother was dropped never once did they return my 9 calls to explain how a bed bound patient feel. Really??? To finish off Ana from Admissions states she called at left two voicemail with a date to pick up my brother belongings. I never received a miss call or a voicemessage. I live 6 hours away. When I tried to pick up stuff they said it had to be Monday to Friday with arrangements. I didn't know. Anyways they have thrown my brother's belongings away. Wound care and respiratory technician are great but Admissions sucks!

I would also like to give a heartfelt recommendation for the Palm Center in East Highland. The…read morestaff there has always been absolutely wonderful -- caring, patient, and consistently helpful to our family member who stays there. It can be difficult to find a place where you feel truly confident leaving someone you love, but the Palm Center has given us that peace of mind. The facility is clean and well-maintained, the food is very good, and there are always plenty of nurses available. What really stands out is how quickly they respond -- whenever the call button is pressed, someone always comes right away. You can tell they genuinely care about their residents. Because of their kindness, professionalism, and the level of comfort they provide to both residents and families, I feel they truly deserve a full five-star rating.

Highly Recommend Highland Palms Health Care Center!…read more I can't say enough great things about Highland Palms Health Care Center. Shady and staff were amazing!!! From the moment you walk in, you can tell that the staff truly cares about their residents. The facility is clean, well-maintained, and has a warm, welcoming atmosphere. The nurses and caregivers go above and beyond to ensure that every patient receives attentive, compassionate care. They are professional, knowledgeable, and always willing to answer any questions or concerns. The administration is also incredibly helpful, making the entire process smooth and stress-free for families. I highland recommend!! Thank you again Shady for taking such good care of us!!!!

My mother was admitted to the hospital in Dec 2024 due to hip and lumbar fractures and needed…read moreplacement in a nursing home for rehabilitation. With the help of Johann from Home Health, my mother was placed at Medical Center Convalescent Hospital. Before her admission, I read several Yelp reviews and honestly, many of them were not very encouraging. However, this facility was close to both my home and workplace, which allowed me to visit my mom every day, so we decided to give it a chance. We arrived at the facility around 4 PM on a Saturday. To my surprise, Ana, the Director of Nursing, was there waiting for us. What immediately impressed me was that it was the weekend, yet she greeted us with a warm smile and welcomed us like family. She personally showed us to my mom's room. Although the building itself is older, it was very clean, there was no urine smell in the hallways, which was a huge relief. My mom's room was spotless, with freshly changed lines and the housekeeper was even hanging newly washed curtains. Anna, then introduced us to my mom's CNA, nurse, and the entire admitting team, including PT,OT, dietitian and admitting staff etc. Everyone was friendly, smiling, and genuinely welcoming. At that moment, I felt reassured and at peace knowing I was leaving my mother in such caring hands. Around 5PM, my mom was already served dinner with the correct diet. I was truly impressed by how efficient and organized the staff, completely the opposite of what I had read in some reviews. The very next morning, I arrived around 8AM and found Glenda, my mom's CNA, already giving her a bed bath. Shortly after, Christy from PT came in to assess my mom. Again, I was amazed, this was Sunday, and services had already begun. The PT team was extremely patient with my mom, who was initially very scared to walk. She tended to tiptoe instead of placing her feet flat on the ground, and her gait was unsteady. With time, encouragement, and consistency, she improved significantly.Throughout her stay, all the nurses and CNAs were patient, loving, and kind. Every time I visited, my mom had nothing but good things to say. She remembered everyone by name, and even the housekeeping staff became her friends. My mom preferred staying in her room, so the staff would come in, sit with her, chat, and keep her company. That meant so much to us. One thing that truly stood out to me was Ana's leadership. When the facility was short-staffed, Ana didn't just supervise, she worked alongside her staff, even doing skin treatments herself. During the Palisades fire, when patients were transferred to this facility, I personally witnessed how the entire team worked together seamlessly to accommodate everyone. Their teamwork, dedication, and compassion were remarkable. After 11 months, my mom fully recovered and is now able to walk safely with a walker. We decided it was time to bring her home. When the staff found out, they were genuinely sad, the best way. They expressed how much they would miss her. There were so many staff members involved in my mom's care that I can't name everyone, but they truly became her second family. I am honestly teary-eyed while writing this review because I witnessed firsthand how dedicated, hardworking, and compassionate these people are. They loved my mother as if she were their own family. My family is deeply grateful for the care and compassion this nursing home showed my mother. From the very beginning, the staff treated her with dignity, patience, and genuine kindness. They cared for her not just as a patient, but as a person.The nurses, CNAs,housekeepers, and support staff consistently went above and beyond to ensure my mom was comfortable, safe, and well cared for. They listened to her, respected her, and treated her with warmth. Knowing she was in such loving and capable hands gave our family great peace of mind. Kudos to all the CNAs! Joyce became one of my mom's friends-she never missed giving my mom a shower. She moisturized my mom's skin with lotion-I could tell coz she does not have scaly skin! I have to mentioned Zoraya, Tata, Linda, Stephanie, Jose, and so many more (sorry I can't remember everyone's names but I know your faces) thank you to all of you! To all the nurse you're all heroes! Thank you Jocelyn for preparing all the discharge papers today. To Jenelyn-thank you! If you are looking for a place for your loved one, this is the place. I highly recommend Medical Center Convalescent Hospital. When we left, my mom was crying-not because she didn't want to go home, but because she would miss everyone so much. They truly became her second family. We took pictures before leaving, and you could clearly see the love-staff hugging her, crying! As my mom goes home, we leave with nothing but appreciation and gratitude. Thank you for treating my mother like family and for the compassion you showed her every single day. We will always be thankful! God bless you all!

I received 5 star service while rehabbing from a quadruple bypass!!! I was never more pleased with…read moreeveryone who took care of me!!! My pt Mario with a great wife and darling son and Christy the RN who was there for me and listened to me!!! Hannah -RN and her Mama Joyce they took care of me and made my stay so worth it!!! Ma in the office that took care of all my requests and requirements!!! I had a lot!!! To Jennalyn who got me ready to go home!!!! The beautiful Azanae the CN who I promised I'd mention!!! Jose my CNA who I just loved!!! Bernice, Feleez, Sonia, Jenny, sequoia, Pedro!!! Last but not least Carrie who I want to thank with my life, literally!!! You would be very lucky to rehab here!!! It was a drive but totally worth it!!!

Huge shout out to: 1. Secta (OT)…read more2. Kevin (PT) Thanks for giving everything for our mom. Such a Joy to have you supporting and being there for my mom. My mom loves them both, she says how friendly, understanding, and supporting they are. My mom praises them for their hard work. Today my mom called and told me that I can walk, I went straight to see her, and she was able to walk by herself using her walkers. Thanks Lauerel Wellness Center for taking a very good care of my mom. 100% recommended. Great staff, lots of activities, lots of hydration stations, and lots of support.

I will say this is better than many other convalescent home and SNF I have encountered. It was…read morecleaner and staff was friendly to the patients from what I can tell by my brief visit.