Our experience began over the phone with Brian. My husband had a few questions before we decided to go there, and Brian was patient with answering the questions. Even though you could tell he was busy, we did not feel rushed. He answered our questions so we could make an informed decision, and we subsequently made our way to Barbeques Galore. Once we entered, the greeting added to our experience with Brian. He was busy multitasking with different customers; however, he still took the time to acknowledge us and let us know he would be right with us. Customer service is 100% my thing. He set the expectation, and we appreciated that. Once it was our turn, Brian was very knowledgeable, reiterating the answers to our questions, and of course, we had many more that he was able to address. We were so impressed with the customer service and the store. There were so many items we were considering. We actually ended up buying an item that was not even on our mind, and I am so glad that we did. We enjoy spending time in our backyard, and this store will definitely see us again. Oh, the seasonings were also on point! read more

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Had a great experience on a recent first time visit to this store. Worked with Brian who was awesome to talk with and extremely helpful. Went in for a bag of pellets as they have Lumber Jack which is phenomenal. Ended up walking out with two bags of pellets, a new meat probe thermometer, some rubs and a Meat Church turkey brine. Brine was an awesome guy to talk to, gave some excellent recommendations and I'll definitely be back as a result over my experience. read more

If I could give a -0 rating for customer service on this company I would post over and over to let other customers don't waste your time nor your money with this place. I went In to speak with the salesman John and we paid a deposit to have our bbq measurements and order a replacement it's been about a month and we don't get any communication back to us. All we wanted was great quality work with just some communication feedback, but apparently this company won't waste their time calling me back. It's really too bad that a company like this one does not stand by their customer service. So if you like wasting your time on hold and no call back than try them out. read more

My landscaper ordered a BBQ flexible arm light about a year ago from the store down in San Diego. I've used the light maybe twice in that year and that was briefly just to show people. The third time I tried it, the light just didn't turn on. We tested the switch and the light itself with a 9v battery and it all worked. We diagnosed the problem and it was the power converter to the wall outlet. We looked at several local hardware stores and Amazon and couldn't find a comparable part. I realized that it was over the 30 day warranty and emailed customer service about the situation. I've used the light maybe a total of two minutes and it doesn't work anymore...what a disappointment. Ricky from customer service offered to send a brand new light since there wasn't a SKU for the converter. All I had to do was pay for shipping. I agreed to the replacement and they are sending the item as I write this. The company deserves this review for good and timely customer service, something that is sorely lacking these days. read more

Always friendly service. Great selection on outdoor Q items. Their variety of seasonings should satisfy you flavor pallet.

Purchased my home and the outside patio had a Grandhall LPG Grill, Model OD3208SLP/NG, already installed. It was 9 years old and started having issues lighting all the burners. Decided to replace all the burners and ignitors because of the age of the BBQ. Turns out BBQ Galore has the parts and I ordered them. Once the parts arrived, we started the process of replacing the parts. Unfortunately, the older equipment was so rusted, it wasn't worth throwing good money into a old BBQ. I went online, filled out the RMA to return the parts and waited for approval. After two days, I sent an email to BBQ Galore and Lance Rice, Webstore Manager, approved and sent me a personal email. Lance made the return simple and painless. I also misread the return policy and thought there would be a 20% re-stocking fee. Lance explained if the parts came back, as not originally sent, there could be a 20% re-stocking fee. I did get a full refund minus the cost for BBQ Galore to ship the parts to me and I had to pay shipping to send the parts back. I am happy and want to acknowledge Lance for taking good care of me. I am in the market to buy a new BBQ therefore will be considering BBQ Galore for a replacement. Thanks again. read more

Beware when buying a BBQ from this company. Their warranty does not cover repair, even when the unit arrives defective. The Grand Turbo I ordered online came with a defective Electric Igniter. I called the service department and they sent out a new part. However, in order to replace it, the entire grill will need to be dismantled and electrical connections will need to be made. They told me to find someone to do it on Goggle as they don't do more than send out the part. It will now cost me several hundred more dollars to get my new grill to work properly. read more

Not knowing this was not a retail center, Henry and his team were more than willing to assist me with a purchase. Excellent customer service. read more

Went in to get some bar stools for my outdoor BBQ grill, I stopped by once to ask questions and came back to order them after looking around a bit. They were very helpful to answer all of my questions and not too pushy. They told me about a sale they had going on ended up getting 30 percent off and they just called me yesterday(less than a week after ordering) that they had arrived! Seen other reviews saying they had bad customer service so thought I'd share my own experience. Not sure if maybe it's new employees but the guys who helped me were awesome read more

Horrible customer service --- extremely dissatisfied with a purchase of $334.00 order. I entered all the information for billing and shipping but the system defaulted my shipping address to by billing address and my items were delivered to the wrong address which is 2 hours away! When I called customer service to try to work out a solution (such as them having the items picked up and shipped to the CORRECT address) they didn't return my call for 5 days! I had to follow-up and basically was told that since no one else has had this problem (my incident is the only one) there was nothing they could do to help me. Although I offered to set up a pick up with FED EX but they had to pay for the shipping ---- they still said no. I'm appalled at the lack of assistance. I'll never purchase from BBQ Galore ever again even though I manage several commercial properties that have BBQs and constantly need items. read more