My experiences at this salon were the worst that could possibly exist. I purchased a deal on Living Social to get my hair cut and colored, it was a really great deal (45.00) and so I decided, why not give them a try. I was scheduled with Brionna, and showed up the day of the appointment to be informed that she was out due to illness and I had to reschedule, so I rescheduled the next day with Micah. The inconvenience for this rescheduling was beyond inconvenient and I should have just walked away there and forgot about the $45.00 I spent for the services, but I didn't. I went in the next day and Micah gave me a cut and color, that I really liked, She assured me that she would have the color on file so I could be guaranteed to get the same color next visit. It was enough to get me to schedule another appointment regardless of the scheduling experience - oh and the hair dye that ended up on the back of my blouse. Michah said that a dab of bleach would take it right out.
So I scheduled my appointment and this time, the day before my appointment, I got a text from Micah telling me that she no longer works on Wednesday and that I would need to reschedule. I had taken the time off 1 month earlier to have this done and I was NOT going to reschedule. She told me that Brionna would do it and that everything was ok.
So the day of the appointment, I called to confirm the time, and was told that I was not on the schedule at all. I was upset, and told that they would have someone there to take care of me. I went into my appointment and was told that Sami would be doing my hair, no problem. I tell Sami that I wanted the same color Micah had used and she said there was nothing on file, and said she would call Micah. I sat right there as she called Micah and it appeared, from where I sat that Micah didn't know what color she used on me either. I continued to sit patiently as Sami through some colors in a dish in front of me and mix...she put the color in and it seemed we were smooth sailing. As we talked, she told me she was fresh out of beauty college. When I explained to her how I wanted my cut I made it very clear "long bangs, but not too much, just enough to shape my face" The nightmare really started at this point, she held up my bangs, and snip, short, too short and lots of bangs, like 3 inches back from my forehead hairline. i did all i could to hold back the tears...the worst cut I have ever had and it will take months and months to grow out. Besides that, they were choppy and there was a chunk that she cut by my left side cheekbone just hanging there not blended or anything. She said she was done and I just fell into tears, I talked to the manager Cody who walked over to me and said "I am not a stylist, but i think it looks good" I told him that it was not what I wanted and that I was very upset and he told me that I should have conveyed exactly what I wanted to his stylist so that she could have given me what I want. How much worse can it get????? A very Sweet hairstylist Katie jumped in, fixed the horrible choppy bangs and said that I would have to come back in to get it fixed later because they may grow out funny. I walked to the front and asked what I owed and I was charged for the full price of the cut and color. I told Cody the manager that I was very unhappy with the cut and the services and said that I would like to speak with the owner. He said that he would have her (Rachelle) call me that evening. I received a text from Micah the next day who offered reduced services, and I told her no thank you, three times NOT a charm with this salon!!! 1/2 weeks later - the owner Rachelle called me, I explained her the situation and she said she would go to Sami and get my money back for me. I told her not to worry about it, that I would never go back to her salon ever again.....ever. Funny - 2 1/2 weeks later she finally calls me???? Very professional. Unfortunately for me, I work in the public with many many other woman, so unfortunately for Visual effects, my experience has spread like wildfire by word of mouth. This is the only other way to let others know that if they want professional service, Visual Effects is not for them! read more