I went for the 60 minute reflexology treatment. My feet and…read morecalves felt amazing for the next couple hours. This is an outstanding value!

Nina did a very good job with full body massage. feel very relieved and relaxed. I was very sore…read moreand she really got my shoulders and every knot out. asked if I was doing ok being cautious and would totally recommend her.

I've been coming here for over a year now, for monthly massage therapy. I couldn't be happier! My…read morejob takes a toll on my muscles and if I didn't have the care I do here, I'd be in constant pain. I've seen a lot of the therapists here but Alyssa is my favorite by far! She listens to what you are looking for (if your shoulders have been stiff, or if you want a relaxing massage that day), she's really strong, and very skilled at making knotty muscles behave! I love that I can ask her for the sciencey-answer to what she's doing or what muscles are locked up; it empowers me to learn more about my body and how to care for it afterwards! The spa itself offers convenient online booking, it's very clean and peaceful (and looks down onto the ocean!), and their customer service is top notch. I use their Wellness Plan option, which offers a year of monthly massage appointments for a slight discount. Love it!! I hope this place stays here forever. And the fact that it's right beside the ocean means that if you want to continue relaxing after your massage, you can just walk downstairs and sit on the beach.

Hmmmm. Since baby was born I have not had a chance to do…read moreanything for myself. Baby is now 9 months and my husband generously purchased a surprise facial & massage. I left pretty disappointed. 5 Stars facial -- The facial was awesome. The esthetician was so sweet and bubbly. She explained what was going to happen and her positive energy alone was 5+++ Stars. I would go back solely for future facials with her :) The massage: it was by a girl named Jennifer. After reading the reviews I'm saddens that I got a newbie vs. Marisa. It was the worst massage I have ever gotten. When the masseuse came in to meet me after I had spoken to the esthetician she was not warm - and bland. I told her I wanted deep tissue & to not be gentle. It started off ok, but as she got further along I thought "did I pay for a massage or merely to be inadequately rubbed with lotion". You know the massage isn't great when you're left laying there wondering when it's going to be over and it feeling like it's taking forever. I have had better relief when getting out of a long shower. Total disappointment ... :(

This business has a new owner as of May 2023. There is a new name also: Kenmore Health Massage. The…read moremassage is excellent, a combination of deep tissue, Asian, and Swedish techniques and the staff is very friendly. Best to call ahead to make sure you can get in.

Sarah was very good and I had a wonderful deep tissue massage from her. As for the environment was…read morepleasant and nothing too fancy or bad in any way. Best to call ahead of time to get your reservation in.

Fantastic couples massage at an amazing facility. Comes with access to a sauna and a hot pool (45…read moreminutes prior to appointment time). Every massage facility should offer these types of amenities.

This is NOT a "hang out all day at the spa" spa. You have 45min prior to your service to enjoy the…read more"amenities" (aka a pool, pictured, and a small sauna that we didn't use). This is clearly stated on their website but my bestie who booked it didn't realize when she booked it for us, so this is your warning now! The pool was outdoors and it gives a perfect PNW vibe, and it's heated so it relaxes you prior to your treatment. You can hear people walking past the entire time, though, and also the window that is by reception looks out at the pool so people constantly walk by and stare. My treatment (a Swedish massage that turned into more of a sports recovery massage) was great but I mentioned being sore from a workout and my therapist took that as "she wants a rough massage", so it wasn't particularly relaxing. I did provide feedback here and there but mostly succumbed to it, and quite frankly it was probably what my body needed. The massage was good. But the real kicker is the lack of room anywhere. It feels like everybody is on top of you because there's no room to maneuver about. For example, the bathroom in the locker room contains one shower, and then the locker room has an additional shower. So if one is used, you can't go to the bathroom, or if the other is used, it kinda feels like you have no privacy. (I used the one in the locker room cuz I figured someone may need to use the toilet so I'd keep that open, but then there were no hooks inside the shower so it reinforced that lack of privacy--I'd have to use the ones outside the door.) Speaking of the locker room, the place to get ready after your treatment was right by the door in the locker room so it felt like you were in the way as people would come in and out. I specifically asked my massage therapist to not touch my hair so I wouldn't have to wash it so I could more easily get ready when I was leaving. This is only a problem who intended for it to be a day spa, but if you have a room nearby you can just go get ready there. All of these are minor inconveniences but stacked, this just makes this spa not for me. I won't be returning.

Great experience booked a massage for my first time here made me feel very welcomed and comforted,…read morewalked me through the process of what was gonna happen as it was my first time overall very comforting experience. Their website does say they take tap to pay/ contactless payments, they do not.

My husband booked me a hydro facial and while the esthetician was friendly and respectful and did…read moreask me my comfort level, after sharing that I was in pain- her hand was quite strong with the machine and left me with petechia all over my face, neck and chest. I have bruises on my collarbones. I recently had my labs done and have no issues that would lead me to think this was a medical concern. I have also had recent hydrofacials from other spas with no concerns- notably one in February. I felt I needed to follow my etiquette and did tip her 18% but I will not be coming back- I left in a great deal of pain and look like I have been beaten up. Edit: 6.15.26: my dermatologist shared that some of the damage to my skin may be permanent from this service. I am heart broken.

Really love the services ive received at Mod. I've had 2 of 5 laser hair removal treatments and…read morealready see amazing results - zero hair regrowth already. Im also receiving ILP laser treatments for brown and red pigmentation and am very happy with how clear my skin is after 2 treatments. Ive had these services previously through a local dermatologist but Polly makes this feel like a spa treatment. She takes her time, is very respectful of my comfort and ensure my after-care is effective. Highly recommend!

Spent thousands for a procedure that never provided results...Had 2-3 "treatments"…read more I feel like I want a refund.

Rachel is sooooo incredibly knowledgeable about skin and solutions. Her treatment is next level and…read moreshe doesn't try to sell you products you don't need. I will gladly keep going back because calling her a Master Aesthetician is accurate and not just a title.

This place has the kindest staff who are professional and get things done!…read more The facility is clean, there's plenty of parking, in a great location, and I feel that their prices are fair. I would highly recommend this place due to their professionalism, prices, services, and care.

I honestly can't say enough good things about this place. They are professional, knowledgeable, and…read moregenuinely kind. From start to finish, the experience has always been excellent, and I feel well taken care of every time I visit. My favorite technician is Jessica. I've been going to her for the past four years, and she is always friendly, professional, and attentive. She consistently does an amazing job and makes every appointment a positive experience. One thing I especially appreciate is that they never pressure you into buying extra services or products. They simply provide great service and let you make your own decisions. It's refreshing to find a business that truly puts customer care first. I highly recommend them you really can't go wrong.

I did my research by consulting with a number of med-spas and cosmetic dermatologists before…read morechoosing Skin Spirit in Totem Lake Village, Kirkland WA for my laser hair removal (LHR). They met all my needs and wants: quality equipment, clean/ comfortable / polished environment, knowledgeable staff, offer payment options that fit my budget, easy scheduling (including weekend appointments), plus a yearly maintenance plan. My Master Esthetician, Katy, is knowledgeable and skillful yet a down-to-earth Master Esthetician. She is professional without being pretentious. I have light skin with dark hair, so great candidate for LHR. I paid for 6 sessions, but was done after 5 sessions. I am thrilled with my results. I could get a refund for the remainding balance, but have decided to apply it to another service with Katy. My only regret is that I didn't get LHR sooner.

Well it's been a few years but a young woman did the best foot massage. I just like the basic 30…read moremin feet with 30 min in chair on back, arms & hands. Hoping I can work a visit this time.

DO NOT MAKE A BOOK with them and Bad customer service . I wish there was 0 star option . I am…read morepregnant and made a reservation through a phone call . When I got there , they were saying " No No we can not do yours , you are TOO late . We have another customer walked in and doing it" . WHAT? Okay ,I admit that I was late for 8mins . But the lady was saying " I was waiting for you 30 mins , and we have 10 mins rule " Where is the 30 mins coming from? And it's not even 10mins yet . They DID NOT even trying to call me , or cancel me through the phone . Improvement point ? 1. Learn basic business manner and build customers trust to win business before $50 quick cash . 2. Let customer know you have 10mins rule first 3. Call customer if you find them being late or if you want to take Walk in customer first . 4. Improve your Massage skills , compare to other location it is very random technic based on the technician . I used to pick one person named tom but he is gone . Good luck

Update: to be clear I did not decline the review. I declined a review without the possibility of a…read morerefund. You also are asking me to wait until Tuesday for the review when my concerns were brought on Friday. Worst. Haircut. Ever. If you would like to waste 2 hours on a haircut that should have been completed in 45 minutes, all while listening to far too personal baby daddy stories shared by your nice, but unskilled, stylist, then this is the salon for you! What was that? Should I have said something? Well, I did. That's when the less than 100% fabulous customer service kicked in. I sent photos and messages documenting the haircut. I asked for a refund. After all, that was $90 for the haircut that looks like the craft scissor haircut my friend's daughter gave herself when she was 5. They want to "fix" it. There's barely any hair left to "fix" and also, no. You have lost my trust. Just refund the money. Here's my story: I chose one of my reference images (the one with green highlights) directly from their website based on cut and type of color, highlights with a fashion color. What could possibly go wrong? There is a person there who literally can cut the cut I want the picture proved it, right? The scheduler said she knew exactly who to book me with, but let's do a color consultation first for $60. I countered with, let's schedule the cut and the stylist, and I can discuss color then. At my appointment, I showed the stylist a carefully curated set of images, cut images, and the cut I wanted in pics of me when I had that cut. This is important because, I should back up and say I was asking for a pixie cut. I explained that I wanted my already short hair to be styled into a long banged, messy pixie with wispy tendrils by my ears. This would require trimming bangs, texturizing the longer "bob" sides and back. An hour in, I knew far too much about her personal life, and half my hair was clippered and way too short. Then she said, " Hey, maybe we should leave the other side as it is (when I came in)". Um, what? I asked to see the back. It had been clippered and the long hair on top laid on it like a rug. Zero texture. Um... the back of my head looks like a triangle? Can you please fix it? She did, kinda. Now, it's at mile marker two hours, and I am late. She was still not done. I told her I had to go and that I would have to settle for what I have. I left, put my hat on, and cried. But that was after I was also charged a service fee to tip. Next comes the customer service: After work, I took my hat off to discover that you could see my scalp in places. I have virtually no bangs, and it is waaaaay worse than I thought. I immediately emailed with pics. Their response, thanks for the feedback. I called and asked someone from their leadership to call me back. Nope, no call. Fast forward to the next day and several emails later, and the owner said you can either come in (next week) or "this matter is closed". Charming. I've had pixie cuts for 20 years. This was not a texture things or even a miscommunication. It was a failure of the scheduler, the stylist, and ultimately the owner. That stylist needs to be trained better and should have never been given me as a client. And the owner, well, just rude. When did customer service become so rare? Guess they must be doing well if they don't need new customers. There's more, but I am tired of typing. I don't usually leave reviews. Update: to be clear I did not decline the review. I declined a review without the possibility of a refund. You also are asking me to wait until Tuesday for the review when my concerns were brought on Friday.

We had a really bad experience with the new stylist and the way the situation was handled was…read morehorrible! The stylists, management, and the salon itself needs much improvement.