I started seeing Dr. Marquard because I found him on the Ehlers-Danlos foundation website. I've…read morebeen seeing the office for about seven months now, and I am extremely pleased with the care that I've received from all of the providers. Because I am a frequent user of the practice's patient portal, I do not mind the $50 administrative fee because I feel it is necessary to balance out the extra work that they have because of the patient portal. For patients with EDS, this office is a godsend as so few doctors acknowledge the disorder, more or much less treat the disorder. I appreciate the added bonus of having in-house counseling and the in-house lab. Every time I go in, I am greeted warmly and well taken care by the administrative staff and medical professionals.

In my opinion, based on my experiences described below, Thunderbird Family Medicine and their…read moreassociated practitioners are UNETHICAL and MONEY GRABBERS. They will hold your refills and lab orders "hostage" to make you come into the clinic so they can charge you another co-pay and bill your insurance for another office visit. Background. I went to the same doctor for almost 20 years. Unfortunately, he had a stroke and could no longer practice medicine. We had a great relationship. Every year, I would faithfully pick up my lab orders, get my labs drawn, then schedule my yearly appointment to discuss the results and make any necessary changes. If something unusual came up mid-year, I would make an appointment to see him. If I needed a specialist, he would recommend a good one. Perhaps I was spoiled with this kind of patient-doctor relationship. When searching for a new primary care doctor, I asked my friends who lived nearby for a referral. Dr. Scott Marquard with Thunderbird Family Medicine received a lukewarm recommendation and had decent reviews, so I decided to give him a try. It turned out to be a BIG mistake.  Red Flag #1. The clinic charges a yearly fee just for the privilege of going to them.  Red Flag #2. On my initial appointment with Dr. Marquard, I brought in my 20 year history printed out for him along with recent lab work. My vitals were taken by the technician and I waited for the doctor. He came in, shook my hand, then we had a ~15 minute discussion, then he shook my hand and left. No look at the eyes, ears, throat. No listen to the lungs or heart. No nerve reflex test. No palpations. Nothing. Only conversation in which we discussed my current prescriptions and an upcoming international trip, among other things. I was told to call in for future prescriptions refills. Red Flag #3. When I called to get my prescriptions renewed, I was told by the front desk that I needed to make an appointment. This was contrary to what we had discussed on my first visit. When I asked the front desk to ask the doctor about it, she confirmed that I needed an appointment. My resolution was to call 98 point 6 (my telephone insurance service) and pay $5 to get my prescriptions renewed (they asked to see my lab work which was current). Red Flag #4. When it was time to get my annual bloodwork done, I called to get a test added to the lab order (I found out about a test that could tell if you had a genetic disposition for blood clots - my dad died of a DVT). I was told by the front desk that I needed to make an appointment. When I asked the front desk to ask the doctor about it, she confirmed that I needed an appointment. My resolution was to skip that test and go ahead and get my blood drawn. Red Flag #5. As my international trip to India and Nepal was getting close, I called to get prescriptions for an anti-nausea and antibiotic "just in case" as we had discussed during the initial meeting. Guess what? I was told by the front desk that I needed to make an appointment. When I asked the front desk to ask the doctor about it, she confirmed that I needed an appointment to discuss CDC guidelines. My resolution was to wait until my annual and visit an expensive travel clinic that would be much more knowledgeable about international travel.  Red Flag # 6. After my annual and after my international trip, I called in to get a prescription refilled. Guess what???  I was told by the front desk that I needed to make an appointment. When I asked the front desk to ask the doctor about it, she confirmed that I needed an appointment. I called again when I was almost out of medication, I told the front desk that the situation was "b*llsh#t", and that I had been in 8 weeks prior and my lab work was only 9 weeks old. She refused to connect me to a doctor, so I tried to use their portal to make the request to the doctor directly. Dr. Marquard told me via the portal that I verbally assaulted the staff and was terminated from the clinic. This was not a huge disappointment as I had already researched, found, and made a future appointment with another primary care doctor.  Note #1. All this occurred in a period of less than 8 months. Note 2. I saw another provider (NP - nurse practitioner) other than Dr. Marquard for my annual. I can't find the name as my access to the portal has apparently been terminated. I remember that a PA signed off on the visit (also a red flag???). So, patient BEWARE!!! I highly recommend finding another clinic if you value your time and money. If you choose to go to this clinic and see these practitioners, make sure to get prescriptions filled and lab work orders in hand before you leave their office.

I went to the one on 59th. I was very disappointed with Doctor Pascua who was rude And yelled at…read moreme. He did not even understand my questions I walked out and never went back. The office staff was good but it is the Dr that is important.

Their front desk people are very racists and pretend to not know Spanish and refuse to help…read morepatients each time they come in to check in and get checked out by the doctors or PA. They don't have compassion towards patients and get irritated easily with Spanish speakers. I saw Monica I believe her name was or Shannon but both girls verbally attack a patient who had walked through the door by mistake and you can see she got scared from how all the girls came and attacked her yelling at her to "Get Out" and you can see this patient only spoke Spanish and can only understand Spanish, the patient's daughter was freaking out trying to help her mother who was on the other side of the door trying to get in and grab her mother from the awful staff who was yelling still but the door was locked. If they are going to continue to treat Spanish speakers like this I rather find another provider.

I went feeling very old and feel like my young self again Kim at the office truly cares to get…read moreyou in asap. Pat works miracles and makes you right!! Truly recommend

BEWARE. I do not recommend this place or Pat to anyone I care about…read more Long story short- my HRT experience here quickly turned into a nightmare. After 2 rounds of testosterone pellets and a "boost"I experienced high anxiety and suicidal thoughts. My long healthy hair began falling out dramatically. Bald patches around my temples and extreme thinning. Even my eyebrows thinned out. When I told Pat (the hormone specialist) her reaction was defensive and callus. Pat denied accountability or any connection to my symptoms. I felt alone and quickly sought out a 2nd opinion from a hormone specialist and doctor. The doctor did my labs and was alarmed at my testosterone levels. She affirmed my hair loss and mental health swings were related to the HRT. The doctor was appalled at how I was treated at Sun Wellness. She couldn't believe Pat steadily increased my testosterone doses. I paid Sun Wellness over $800 to lose my healthy head of hair and experience insane anxiety and dark thoughts. I am now paying hundreds of dollars with a new doctor to recover. Please, BEWARE I am in my 30s, active, and healthy. This experience was traumatizing and will take me months to recover and grow my hair back. Hormones are VERY important and can change your life and body, for better or worse. Be careful with who you trust and go elsewhere.

I've been coming for infusions for supportive care post chemo. The staff is great. The environment…read moreis calm. Every appointment is met with care and never rushed.

I have coranary heart disease , changed my diet and got Chelation IV's and O2 Iv therapy. Number…read morewent down. Feeling great Great experience with skilled workers. I was in the health field for 40 years and this place beats any DR"s Highly recommend.

I am a recently established patient for primary care and could not be happier with my decision with…read morethis office. Dr. Bhatt is a pleasure to work with. He was very patient with my 3 year old child that accompanied me to my visit as well. I felt heard and was given clear follow up instructions. I also received quick communication in the portal related to the new patient lab work I had done as well. Office staff were pleasant too.

Mayo Clinic is an amazing organization however, their service went down hill over the past 10…read moreyears. They are non-profit organization but, they seem to only interested in your cash. When my prescription order is up not one cares and responds. Horrible billing errors that seems no one in the organization taking responsibility. They used to respond and try to resolve now you get an email saying "Your billing department and doctor know the best.". After a suggested preventative procedures, no one contacts you back. It's just a money machine without the service.

Dr. Novakovic is the absolute best doctor! He has the most caring demeanor and takes his time with…read moreeach patient. I recommend him to my friends and family! He is truly one of a kind.

Great office and they are interested in figuring things out! Love their team! Best in Arizonaread more

Everyone at this facility was very polite, professional and caring. My shoulder feels so much…read morebetter after physical therapy. Amy was wonderful! -Joan

My doctor recommended Spooner to me for post-operative care following a recent surgery. I was well…read moretaken care of by Lisa. She was very social, friendly and made me feel at ease and comfortable. She is extremely knowledgable and a true gift from God! I also want to recognize Richard who lights up the room with his bubbly, positive and friendly personality. He is just so full of life and a great asset to Spooner! He remembers you by name and takes the time to greet you even if you're not personally working with him. These are the kinds of encounters that make an imprint that lasts.

I recently made the decision to switch to Protea Medical. I felt completely at ease from the moment…read morei got there. The MA Rose truly made the experience great. switching to Protea Medical was definitely the right choice for me. Highly recommend

I have been coming here for a year now. I must say I love…read morethe Dr. here and her MA. I have been going to my regular Dr. For several years complaining about the same thing... always extermely tired, easy weight gain . He always said it was due to the fact that I'm stressed, due to owning my own buisness and being menapausal. I didn't buy they excuse after a while. That's when I came to Protea. They knew right away what was going on with me but still did a complete blood work up, test my regular Dr. Never have done. Within weeks I knew what my proplem was and I'm being treated naturally and I feel great. Lost some weight have energy and I'm eating better . I wish I would have come here sooner. I also get a vitamin B shot every week to help n with my engery. Thank you Michelle kyour awesome.