Great First-Time Donation Experience I had a great experience donating blood here the other day. It was actually my first time ever donating, as my doctor recommended it since I'm on TRT therapy and needed to do a Power Red donation. I was definitely a little intimidated going in since I had never done it before. I had also read a few negative reviews online beforehand, which made me a bit skeptical, but I decided to go anyway. Before my appointment I called ahead with a few questions and spoke with a really helpful staff member who gave me great advice and helped ease some of my anxiety. When I arrived, the front desk team was very friendly and welcoming. They walked me through the process and made everything easy to understand. The nurse who set up my donation was knowledgeable, patient, and very kind throughout the whole experience. Since it was my first Power Red donation, I learned the machine can be a little tricky because it cycles your plasma back into the line, so you have to keep your arm positioned a certain way. The system gave a few warnings during the process, but the head nurse came over and was incredibly friendly and knowledgeable. She stayed close by for much of the time to make sure everything went smoothly and that I was comfortable. The staff also checked on me multiple times and brought me snacks, including chocolate chip cookies, and set me up with my own tray and a bottle of water. It really felt like they cared about making sure donors were comfortable. It also wasn't overly crowded. I showed up around 10 AM and there were probably about ten people donating, but by the time I was halfway through my donation it had quieted down quite a bit and I had plenty of space. The chair itself was very comfortable. After finishing, I was able to relax in the recovery area and help myself to some snacks (the popcorn was great!). As an added bonus, I even received a free ticket to the Renaissance Festival for donating that day. Overall it was a very positive experience and the staff did a wonderful job helping a first-time donor feel comfortable and supported. I would definitely recommend this location to anyone looking to donate blood. read more

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My siblings and I have been donating blood together for years and we started at the Scottsdale location but have expanded to this one and Mesa. I've been here a few times now and have had mixed experiences. I wasn't able to donate on two occasions because of a slight fever and low iron, but that's not their fault! I've donated successfully a few times and it's been a smooth process each time. The phlebotomists are professional and friendly and I personally haven't had issues with the needle stick and draw. Lots of snacks and drinks available, nice receptionist at the front, and spacious location. I recommend donating at a Vitalant near you and helping others! read more

Been to this location many times. Today I saw several new faces. My STICKER (can't say phlobotomist) was a new face. She missed my huge vein the first try. Next some alarm went off after she said it was going to take a while which means she didn't do her job correctly on the second try. Next she starts messing with that huge needle and my blood starts shooting everywhere. I GOT PISSED AND SAID " YOU HAD ONE JOB TO DO AND YOU FU@@ED UP"!!!! The boss came over and reprimanded me for language. As I was trying to leave she stopped me exclaiming that I was covered in blood. Bummer now I have to find a different place to donate. read more

Vitalant Blood Donation - Glendale - Blood & Plasma Donation Centers Near Me - Glendale, Arizona

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If you want nonstop spam calls from "Carol", then give Vitalant your blood. No matter how may times you block, they will call from another number. This aggressive tactic ruins your credibility and I will never recommend anyone donate to you. read more

Went twice and had a poor experience both times. Had the last appointment of the day both times and they made me feel like a burden the entire time and like they didn't want me there. Terrible customer service and bedside manner. read more

Great place to go and donate blood, plasma and platelets as there is a high demand for them. For the past two months I have been going in once a week to donate platelets. The staff is so friendly and they take really good care of you. read more

I really enjoy going to this location. I am sure there is one closer to me- but I like the staff here best! I go as often as my body will let me and plan and plan on going to this location again. I only have complaints for the call center- not this location. :) Keep up the good work. read more

Watched add on TV; said if I gave blood I would receive a ticket to the waste management open golf tournament. I didn't receive anything, nothing. I should of given elsewhere a nonprofit organization like the Red Cross! At least I wouldn't feel ripped off, and my blood wouldn't be sold! Shame on you all! ED ODONNELL read more

Therapeutic phlabatomy : Being told that blood donors need to wait 72 hours, (3 days!!!!) for a return call to schedule an appointment! They say they are so busy and their response is too make donors wait rather than hire more people! Shame on you Vitalant. People really need the blood! read more

Worse customer service I have ever experienced at a blood donating bank. I had an appointment to donate power red blood. I took my son with me because I'm showing him what this place is about so when he's of age he can start donating and helping out with the shortage of blood. Nowhere does it say that as a parent your kids can't come and sit in the waiting area because of of COVID. If that was case I would've left him at home. I was not able to donate because they wouldn't let him wait for me. I have been here several times for donation, this wasn't my first time there. I will have to find a different place to continue to contribute to the demand of supply. UPDATE: thanks to places like this: The American Red Cross has declared a national blood shortage for the first time ever as the new Covid surge shuts down centers and keeps donors away. Now, a Valley family worries what this could mean for their 6-year-old daughter, who relies on blood donations to stay alive. read more

This was my first time donating at Vitalant. Everyone was super friendly and very professional. Hoping everyone who's healthy will go donate soon! read more

Vitalant Blood Donation - Glendale - Blood & Plasma Donation Centers Near Me - Glendale, Arizona

Great place to unload extra blood cells to be recycled into someone else! read more

Vitalant Blood Donation - Glendale - Blood & Plasma Donation Centers Near Me - Glendale, Arizona

I had no idea this business was for profit. Never again. The person I had to process me was miserable. She didn't wear a badge, never introduced herself, never looked at me, explained nothing, and never smiled. Clearly she doesn't enjoy her job. It was evident in her sticks and she should get out. While everyone else is clearly working, she's the one that disappears. Sadly, she couldn't say a simple thank you for my donation. I will go to the Red Cross going forward. read more

I donate blood for therapeutic reasons as well as Community reasons. This is my second visit to this donation center, I travel from Flagstaff. I am so impressed with the way this facility operates with an appointment they are timely always ready to go in the staff is always cheerful and appreciative that you're here. Before this I've always been to the mobile blood donation units but this place is a lot easier more accessible and a pleasure to visit. read more

Great staff, great location and the great feeling of helping out. I absolutely love coming here to donate blood. Everyone is so nice, they actually have conversations with u, good shows on the TV and good music! Very comfortable atmosphere. The best part is that u get a text when your blood is enroute to a hospital to help someone. I found myself overcome with emotion the first time I got that text. We take so much for granted but I'm glad my little donation helped at least one person in need. Thank u Glendale location for far exceeding my expectations. I WILL be back. read more

I'm not going to go on and on about Vitalant but just wanted to put this out there for others to read and make their own decisions. My wife and I made an appointment for Jan 18th 2021 to give plasma since we believed we could provide convalescent plasma to others struggling with Covid. We both were 28 days after our Covid symptoms started. We had very minor symptoms which lasted 2 days. I tested positive for Covid twice and my wife negative 3 times in 10 days. We set up our appointment in early January for January 18th.. Upon our arrival, I was screened and was preparing to provide plasma in the client area. My wife was screened and her representative from Vitalant said her time was too close to onset of symptoms. I was asked to join her in the prep screening room and was pulled away from providing plasma. My wife and I met with two other Vitalant representatives in a 5 by 5 room (social distancing?) to discuss this issue of being too close to symptom onset. After the conversation we were told they didn't want us to participate. We both left in disbelief. Two days later, I called their corporate offices in Phoenix and was told Melinda a supervisor would call me back regarding the matter. Ultimately, I still wanted to provide convalescent plasma to help others. After speaking with a representative and feeling like I could still help out, I received no return call...nothing! So, it's been several days and I will receive my vaccination on Monday the 25th of January. I no longer will be able to give after receiving the vaccine. I have given blood to Vitalant twice in the last 6 months before all of this. Completely disappointed in Vitalant and really question their employees sincerity in wanting to help. And for the record, I wasn't being paid or compensated to give blood or plasma. Just a complete waste of my wife's time and mine. I would really like to discuss this further with a manager at Vitalant but I feel it would do nothing! Ray read more

Love giving my power cells to these lovely ladies! Prices is easy and they are super nice only issue is the app BLOWS!

Update: I received a follow-up, QA phone call on my concerns the next day, which led to clarity of company viewpoints, as well as the customer. This was much appreciated. -------------------- The place is clean and most staff are generally friendly. I donate blood, primarily for medical reasons and attended this office, due to the convenient location. Off to a rough start, they required written physician approval for my blood donation, though I was recommended verbally to donate by my physician. The reasons they gave me made perfect sense, so written approval was later attained from my physician and Vitalant called me to schedule my first appointment. The staff I interacted with up to this point were absolutely phenomenal... both helpful and professional. Upon arrival to donate, I was given the runaround once again, questioned on my current medical condition and given multiple, personal opinions questioning my ethics as a plasma vs blood donor. My physician has signed off for me to donate blood, as well as plasma, so the comments and pushback I received while visiting were certainly not appreciated. My experience was not that great and found some staff had difficulty separating their personal view points and opinions from their professional responsibilities. I do plan on returning again, however if these issues continue, I'll be visiting a different location or a new company all together. read more

This was my first time donating blood. However one of the main reasons I survived a horrible motorcycle accident years ago is because I was given blood that was donated by some great people! I wanted to give back so today I went to United Blood Services on 59th ave and Union Hills. As soon as I walked in the door I was treated like family. I was a little unsure on what to expect and I was very happy to see all of the smiling faces of the entire staff and all of the other great people who were donating. Every question I had was answered and was treated in such a great way! I'm not a big fan of needles but the ladies kept checking to make sure I was ok and didn't need anything. Best of all they all kept a big smile on my face. I wish I could have tipped the staff for taking such good care of me. It was a great experience and I will certainly be back in 8 weeks to donate again. Thank you so much to everyone who helped me today! The work you do is truly amazing! read more

So I got past my fear of needles and decided to see what this giving blood thing was all about. I've been 3 times now and will keep going back. It really doesn't hurt but for a few seconds. Most of the time they get you in and out pretty quick. Everybody is really friendly and knowledgeable. They understand that your experience there has a lot to do with repeat visits. I did not know my blood type when I started. Turns out I am O- which is a universal donor. This is review 500 for me and I couldn't think of another business more worthy of it. They do a wonderful job of helping people help others. read more

I went here to have a therapudic plebotomy done. Basicallt draw a bag of blood and tgrow it away because I had a high hemoglobin count. I was told by tge staff that because I was in the Army and assigned to Germany from 88-94. I am permanently disqualified from donating blood because the army bought beef from England where the mad cow crap happened. Well the beef was found fit to feed to soldiers and here it is Dec. 2019 I havent turned into a mad cow yet! So basically my blood isnt good enough to draw and throw away! Thanks for your service!!!! If you are a vet avoid this place. I told the staff member that I did not want them to give my blood to anyone just throw it away. My blood was good enough to spill for them but not good enough to draw and throw it away! Hust another reason tgere is so much distrust of the medical community! read more

I've never had a bad experience giving blood with Vitalant. The staff are always friendly and patient. I've never waited more than 10 minutes for my scheduled appointments. I've had times where I've tested low for iron and couldn't donate and they are very polite making suggestions of high iron foods rather than criticize my self acknowledged poor eating habits. Maybe they don't "pay you" like other places, but with my poor experiences with places that "pay" you can't beat Vitalant's customer service. They also give out rewards points to get prizes very similar to "pay" and awesome give aways every so often. I'll only donate with them. read more

I have been giving blood for MANY years and found this location not only to be the most friendliest but most efficient as well! You are always greeted with a smile and a genuine thank you for the donation and possibly, for the regulars, even some quick comedic banter! The reason I chose to withhold a star has nothing to do with this facility or the personnel representing it but because of UBS'S decision to cut back on all the good snacks and all the juices. They offer strictly water now and there are no snacks left that I care for at all...they want you to keep coming back but they choose to cut THAT part out of the budget??!!! I will continue to go unless I find some place else that is just as friendly and offer better goodies! read more

My daughter has been trying to get a therapeutic bleed for her Hemoachrmatosis for almost 3 month. Countless Time's she has been promised a call back and yet here we still ...no closer than the day before our first call. She is getting sicker by the day. She has a prescription for the procedure but we are unable to get the much needed procedure done because nobody seems to care. I am so worried about her. Looks like we will have to travel 5 hours to Southern California from Modesto to visit a different company. This is the worst service I have witnessed in my 60 plus years. read more

Wonderful staff and crystal clean facility. Always a good time here! The phlebotomists are welcoming, friendly, efficient, and professional. read more

Friendly staff that tries to get you I and out as fast as possible. Appointments are the best since there are time restrictions that limiters the number of people that can be done. read more

The staff is super they always say hello I have given blood there for many years. Miss Renee is the best. I was at an event at Gila River Arena and I saw Miss Linda who is a super lady talking to the Mayor of Glendale about my donating. read more

I am impressed with people such as Renee, Linda and all of the staff that work there I have given blood since 2006

Came in at 10 am to donate blood and they told me they're not taking blood until 11:45 and to come back then. Apparently it was lunch break time for EVERY SINGLE PERSON who works there. You call and email begging for people to donate and you decline people who come in to donate... how about take shifts during lunch so you're not turning people away at the door or perhaps add this to your website read more

I encourage everyone who can donate, to do so. It's a great feeling knowing that you are saving someone's life. If you live in the area of this center then please schedule an appointment here. I've been going here for years. The staff is fantastic! They are extremely friendly and they sure know how to take care of people. One hour of your time can be years for someone else. read more

I've been here more times than I've checked in and some know me now. Everyone is always friendly and helpful, especially considering they have to repeat the same questions and instructions multiple times a day, every day. They've got a great setup here except when they are busy and the wait is more than 15 minutes. I'll be going back again in 8 weeks! read more

I've been here in the afternoon, me and my wife noticed that the staff don't even smile at the donors. My wife asked me that how come the staff don't look friendly. I guess I have to try a different location. read more

My time to donate blood and this was my first time at this location. Very nice facility and the staff was great at making me feel comfortable and explaining the process. As a foodie, when I saw that if I gave a Max donation I would receive a free Carl's JR burger so I accepted the challenge! The offer is for this month only (August 2014) and type O is in great need. If you are type O (or any other type) head to your nearest United Blood Service and donate the max and get your coupon for a burger. I am the universal donor (O-) so I am going to give three times a year. Pay it forward!! read more

I have donated blood for over 30-years and after leaving the Glendale Vitalant donation center this morning, I decided to pay accolades to this amazing staff. This group has the most friendly and professional employees that you will ever meet. They treat each donor like a member of their own family. The receptionist, Miss Renee greets each donor with a warm smile and somehow remembers everyone's name. Lisa, Merrily and Kristi have cheerfully taken more blood than a team of crazed vampires on steroids. In fact this morning their teamwork had me out of there is less than an hour. After all, where else can you leave happy after having someone shove a garden hose up your vein and drain your blood for 8-minutes? read more

I went in to donate and got seated quickly. The staff was funny and nice to work with. A student was the one that stuck me and was doing everything and he did a wonderful job! Towards the end of the donation I started to have a mild reaction and I had 3-4 workers around me ensuring I was getting the care I needed - ice packs, fans, soda, cookies, legs elevated. They were so nice and I was their top priority. They made my experience great and I will be returning (maybe will a fuller stomach this time) read more