I've had my fair share of dissatisfatory encounters with staff at this location, but my interaction…read moretoday with Assistant Manager Chelsea takes the cake. If management cared about doing the right thing, they'd throw her in the trash where she belongs. Today serves as a poignant reminder that everyone is an expendable bloodsack at Biolife and no one knows it more than regulars. Anyways, February 13th, a phlebotomist flooded my arm. With my arm being in a cuff, I couldn't tell that fluid was leaking into the surrounding tissue. Eventually, the site began to hurt. I wasn't feeling good, but a phlebomist insisted upon continuing the donation and hooked my other arm up to the machine. As this was happening, I notified them that I was feeling faint. The needle was removed and a nurse was called to take my vitals and proceeded to blame me for being dehydrated. Uh... okay. Biolife checked in with me the following day but that was the extent of it. The site has only worsened. Not only is it obviously unsightly-- it hurts to bend, there is a bit of a dull pain, and the hematoma is spreading. I wrote customer care on 2/18 about the incident expressing concern and requesting compensation. On 2/19 I received a call from the nurse to follow-up about my arm. She was perfectly nice as she checked-in with me. She also offered to reach out to management to see if I could be issued compensation. No additional support was offered, but I was advised to visit UC if things worsened. Enter Chelsea. Upon picking up her call, Chelsea snarkily asked me, "What sort of compensation are you looking for?" When I asked if she read the message I wrote or spoke with the previous nurse, she replied, "Yeah, well we don't offer that. That's what you signed up for." Ah, so Chelsea thinks it's cute to punch down and play 20 questions with injured donors. Not trusting my ears, I reiterated my story, and asked her if she saw anything wrong with her interpretation."Yeah, that's exactly what I'm saying. You signed papers. You knew the risk. We're not responsible and we don't owe you anything". I don't know know who Chelsea thinks she is or who she thinks I am, but holy hell. As someone who works in healthcare myself... I was FLOOORED. After I attempted to gather more info on what to do and on how to escalate the matter, Chelsea hung up on me. I proceeded to call the clinic back. Chelsea picked back up and I told her I wanted to speak to a manager. Chelsea refused to provide times of when a manager would be available and hung up on me... again! I called back and this is when Chelsea started playing victim, claiming I was yelling at her. I told her I was done talking to her; I wanted the number to corporate. She claimed there was no corporate. How does Biolife not have a corporate office with like 50 locations, smh. Anyways, it was clear I was talking to a brick wall at that juncture. The call ended. I've sent another written request to Biolife for assistance. In the meantime, I'm following up with UC for an exam. What happened wasn't okay. I didn't deserve to be treated the way I was. Nobody does. I'm calling for Chelsea the Psychopath to be fired.

Formal Complaint: Professional Misconduct and Discriminatory Treatment Date of Incident: April 21,…read more2024 & April 22, 2024 Location: BioLife Plasma Center, 1245 W Elliot Rd Suite 115, Tempe, AZ Subject: Formal Grievance regarding Medical Staff and Management Conduct To the Center Manager/Corporate Compliance Department, I am writing to formally document a series of highly unprofessional interactions I experienced at the Tempe BioLife facility. These incidents involved both a staff physician and a member of the management team. Incident 1: April 21, 2024 - Annual Physical During a scheduled annual physical, the attending physician exhibited a dismissive and condescending attitude from the outset. She made derogatory insinuations regarding my intelligence based on my questionnaire responses. During a review of my tattoos, she focused on an ankle tattoo and demanded I "elaborate" on it without medical context. When discussing my microblading history, the physician became overtly sarcastic regarding the dates provided. Upon confirming a 2023 date, she informed me of my deferral but refused to provide any further education or guidance on the policy. When I attempted to express that the interaction felt discriminatory and biased, the physician responded with a dismissive smile and stated, "We're done here." Incident 2: April 22, 2024 - Attempted Management Resolution Following standard complaint procedures, I returned to the center to speak with a manager. The manager's conduct was equally unprofessional; she was visibly hostile, rolled her eyes during my statement, and interrupted me repeatedly. When I attempted to discuss the physician's behavior, the manager stood up, acted as though I was being erratic despite my calm demeanor, and terminated the meeting by stating, "We're done here." Furthermore, both the physician and the manager refused to provide their names when asked, making it impossible to identify the specific individuals involved through standard channels. Summary of Concerns * Discrimination: I strongly believe I was targeted and treated with hostility based on my race. This appears to be part of a larger, systemic culture at this location, as I have witnessed similar biased behavior from other staff members, including a floor lead and a technician. * Professionalism: The sarcasm, eye-rolling, and refusal to provide names are direct violations of professional medical and customer service standards. * Policy Transparency: While I understand the medical deferral regarding microblading, the delivery of this information was used as a tool for exclusion rather than a professional medical briefing. Requested Action I am seeking a formal investigation into the conduct of the staff members working on the dates mentioned. I would like a written explanation of the center's policy regarding staff identification and what steps will be taken to address the unprofessional and discriminatory environment at the Tempe location. No donor should be subjected to such demeaning treatment.

Best location the valley! Employees are super fast and friendly! Clean center and the line moves…read morequickly!

Chronically UNDERSTAFFED. .DO NOT COME HERE it's not worth the wait. It's 10:09 on May 28th. I've…read morebeen waiting in line for 47 minutes so far to see a "screener". They only have 1 (one) person working to screen customers. Its now been 1 hour n 10 minutes and I finally cot called to donate. MURIEL is the most UNFRIENDLY phlebotomist EVER. Never asked how I was feeling. Her needle stick hurt like h***. and she just walked away w/out asking how I was. She is just "mean", likely because I am white. I will drive an additional 30 minutes to Gilbert before I come back to this location.

Give blood. Give life. Give a second chance…read more This location is convenient for me. I will help out when I can for a blood bank. The first timers will spend more time filling out your information on the computer. Once you are all setup, everything can be done on their app. I rarely have to wait in the reception area, and this location looks well organized. After your donation, you will have to wait 15 minutes before you leave. Bottled water and snacks provided after your donation.

I like to donate blood. I do it regularly. This past time I had a fantastic experience. Fernando…read morewas super patient and very kind. I don't normally feel queasy, but this time I did and they were so quick to respond. Ines was also very helpful and at tentative. The donation area was very clean and I felt very comfortable donating. Thank you so much for a great experience. Every staff member was super friendly.

Everybody has been awesome. It's a high pressure job and I try to be understanding. Usually asking…read morehow they're doing before YOU essentially ask them to stab you is a good idea. Helping break the ice is the best plan of action. Thank you to Vivian, Sam, and Gavin for a job well done. And thank you to the many more that will help me get where I need to be financially. Amazing jobs.

Waste of time! Three hours on first visit and only got through medical screening. Seemed to be…read moreunder staffed. Will not return.

I donated blood for the first time! The ladies here are pros at finding your vein the first time…read moreand they even mark where they will insert needle and happy it didn't hurt too much. It felt more of pinch even though it's a bigger needle. It's a good thing they do basic health check. They check your pulse, blood pressure, and hemoglobin levels without needle stick. The benefits of giving blood is helps maintain iron levels (if you have excess), lowers the risk of developing heart attack, helps reduce the risk of developing cancer, and boost mental health by doing a kind act of helping someone who may need blood transfusion. I have the phone application and you can schedule your appointments easily. The app allows you to track the updates of your blood journey which is bit slow to update as it took 5 days to update to processing/testing and 7 days to update to storage. After the appointment was complete I felt fine and I had a small apple juice box, water, and snack. They ask you to wait 15 mins in their seating area. Later, around lunchtime I felt a little fatigued so I ate lunch and my energy came back. Overall a positive experience.

I appreciate simplicity of making the donation process as simple as possible. The Blood Donor app…read moreallows you to find nearby Red Cross blood drives, schedule and manage appointments, complete your RapidPass®, donor card ID, get notified when your blood is on its way to a patient, view results from your mini-physical, and more.

I seriously give this place 5 stars. Their staff was extremely friendly and the office was so clean…read moreand comfortable. I went in at a good time, thankfully it wasn't packed and was told it could definitely get busy during certain times. I went in as a new donor at 420pm and was done by 740pm. If you mentally prepare yourself for a 4 hr wait then it is not bad at all. I was told it is just for the first time that it should be that long. I called before I went in a verified they had time for me. I suggest doing the same if going in after 4pm as a new donor. Obviously if you have a rude attitude, expect to be treated the same ( not that I seen any rude ppl at all here!) They were all so nice. I went in with a smile and respectful like my mama taught me and I think that helped a lot as well. Other than that, I would suggest taking a blanket and some headphones for while your donating, drink plenty of water and eat prior to going in. Thank you guys again for being awesome.

this place used to be quick in and out but the workers now are just lazy. it takes about a hour or…read moretwo be seen and there always short on staff the lobby is usually packed. i went in today and there was people coughing like WHAT

I'm leaning 4 outta 5 stars just because of the location and the element that goes in there. If I…read moreknew their names I would give shout outs but this is the best I can do. The really short Native American phlebotomist really cute she's super sweet and very nice, the management team are very nice as well, the Puerto Rican or Dominican phlebotomist that's very light skinned with the dark hair she's nice and sweet as well she always remembers I need something to squeeze before pumping, the black male I think he might e Puerto Rican as well always wearing nice shoes he's very nice also. Those are my top favorites, when doing vitals I gotta give a shot out to a few and unfortunately don't know their names which I need to start doing. The big guy he's super friendly and come to find out we have the same birthday and he calls me up by name, there's the older woman who is super duper sweet and once again I'm sorry I forgot her name but I love when I'm at her booth. Just an all out friendly facility, I use to donate at CSL Plasma and they took away platinum donors getting express passes so and their staff are always either mad or tired. Keep up the great work Octapharma!!!

Donating plasma. Most times you're waiting at least a half hour in line, sometimes longer. Not sure…read morehow it is during the day but after 4 they only have 3 people checking people in. Then at 4:30 it seems to go down to 2, at times there's only been 1, makes for a very long wait. Once you get checked in you go over to the waiting area to be called. One time there were 3 people called before me that had come after me. When I said something they claimed the time on their ticket was before mine. Not sure how that could be because they hadn't even been checked in yet and I had already been sitting in the waiting area. The website says expect to be there 2 hours for first time but it's really about 4, it's no less than 2 hours for repeat clients. Everyone has been really nice so far.

As my wife and I were driving down the street we saw something so cool a guy at the corner spinning…read morea sign with their name on it. That's what card our attention and we've never donated plasma before. After seeing the excitement of the gentlemen, we figured this would be a great place to go for the first time to donate our plasma After going inside, it was very clean very nice people and we look forward to going back to give our donation Thank you to the guy standing on the corner with that sign We will be using this place more often, as many times as I drove past this location I never knew it was there until today

Brenda is ALWAYS very friendly and I always have a great conversation with her while she takes my…read morevitals. It's nice to know that there are people who are kind and genuinely care about the work they do. Brenda is ALWAYS very professional and explains everything before doing it when she works.

Celerion is a pharmaceutical healthy/non study site with studies rolling 365 days a year. There is…read morealways going something down. This review is for their Phoenix location, but they also have another location in Lincoln Nebraska. Pros: Pay can be decent, but otherwise demanding Vis a Vis length of stays. Some studies require the whole year. Staff are usually amicable. The facility is spacious and nice. There are general areas situated in the dining hall where you can do a lot of work between procedures if you're moonlighting another job. Participants are usually friendly. Many speak Spanish , so if you speak it, you'll fit in quite well. Cons: usually screening visits encompass two separate days (that might be a week apart) : bloodwork and physical. Very rarely do they occur on the same day, but sometimes they do -- those are the studies you want if you're out of town! Competitive phone call: even if you pass your screening and physical, you still have one more task: to call in at a designated time slot. Call exactly at your designated time and prepare to have multiple phones, so you can have a greater chance of getting through the rush. Many studies require multiple returns which eats away at your time and profit. A lot of blood collections. They generally don't use catheters. Prepare your veins for discomfort and assault. They take in many backups. Such that if you're out of town it becomes not worth it even if you're accepted. In one study they took in a total of 80 participants to keep twenty. Sleeping quarters can shift everyday from bunk beds to the injection site area. You're gonna wanna bring a sleeping mask as in the test site area as there is an emergency light that is always on. Some of the studies you're required to eat everything in your meal. If you cannot, you will be promptly ejected from the study. Food is generally not of the greatest quality even when compared to hospital food (with few exceptions).

BANNED AFTER REPORTING BEING TOUCHED -- COVID RISKS, UNFAIR SCRUBS ENFORCEMENT…read more I reported another participant after he touched me without my consent. Management pulled me aside and then banned me, saying there were "multiple complaints" but refusing to provide incident reports or explain what the complaints were. I never threatened, disrespected, or hurt anyone. On top of that, staff placed people who were visibly sick with COVID in our station area (Station 1 by the nurse's station) instead of the upstairs isolation rooms. That blocked access to our bathroom and exposed other participants to sickness -- unhygienic, disrespectful, and unprofessional. Scrubs enforcement was inconsistent (many others were not wearing scrubs and were not disciplined), which felt retaliatory. I request that the site produce the incident reports that justify my ban, explain the complaint details, and outline the appeal process. If you care about participant safety, transparency, and basic hygiene, think twice before volunteering at Celerion.

Great First-Time Donation Experience…read more I had a great experience donating blood here the other day. It was actually my first time ever donating, as my doctor recommended it since I'm on TRT therapy and needed to do a Power Red donation. I was definitely a little intimidated going in since I had never done it before. I had also read a few negative reviews online beforehand, which made me a bit skeptical, but I decided to go anyway. Before my appointment I called ahead with a few questions and spoke with a really helpful staff member who gave me great advice and helped ease some of my anxiety. When I arrived, the front desk team was very friendly and welcoming. They walked me through the process and made everything easy to understand. The nurse who set up my donation was knowledgeable, patient, and very kind throughout the whole experience. Since it was my first Power Red donation, I learned the machine can be a little tricky because it cycles your plasma back into the line, so you have to keep your arm positioned a certain way. The system gave a few warnings during the process, but the head nurse came over and was incredibly friendly and knowledgeable. She stayed close by for much of the time to make sure everything went smoothly and that I was comfortable. The staff also checked on me multiple times and brought me snacks, including chocolate chip cookies, and set me up with my own tray and a bottle of water. It really felt like they cared about making sure donors were comfortable. It also wasn't overly crowded. I showed up around 10 AM and there were probably about ten people donating, but by the time I was halfway through my donation it had quieted down quite a bit and I had plenty of space. The chair itself was very comfortable. After finishing, I was able to relax in the recovery area and help myself to some snacks (the popcorn was great!). As an added bonus, I even received a free ticket to the Renaissance Festival for donating that day. Overall it was a very positive experience and the staff did a wonderful job helping a first-time donor feel comfortable and supported. I would definitely recommend this location to anyone looking to donate blood.

My siblings and I have been donating blood together for years and we started at the Scottsdale…read morelocation but have expanded to this one and Mesa. I've been here a few times now and have had mixed experiences. I wasn't able to donate on two occasions because of a slight fever and low iron, but that's not their fault! I've donated successfully a few times and it's been a smooth process each time. The phlebotomists are professional and friendly and I personally haven't had issues with the needle stick and draw. Lots of snacks and drinks available, nice receptionist at the front, and spacious location. I recommend donating at a Vitalant near you and helping others!