As a first time donor, make sure you have time in your day, if you're in a rush come a different…read moreday. However they will walk you through the entire process and help if you need anything. This place is amazing. People at the front always greet with a smile and kindness. The people on the donor floor are quick and professional. There is water and snacks at the entrance. The area is always clean. Two of my experiences there- I broke my glass water bottle on the donor floor, they attended to the problem quickly. They were understanding. Another, is a worker saying a comment in regards to a person asking to pick up their wallet. She made an unnecessary comment about how the wallet doesn't have any money & that's why the young gentleman is there. She has a rude attitude all around.

This place is so mismanaged and understaffed. 1 man taking vitals with 25 people waiting in line…read more Ridiculous wait times. The manager never comes out to help her staff. Waiting now for 60 minutes. Going to call corporate.

Great First-Time Donation Experience…read more I had a great experience donating blood here the other day. It was actually my first time ever donating, as my doctor recommended it since I'm on TRT therapy and needed to do a Power Red donation. I was definitely a little intimidated going in since I had never done it before. I had also read a few negative reviews online beforehand, which made me a bit skeptical, but I decided to go anyway. Before my appointment I called ahead with a few questions and spoke with a really helpful staff member who gave me great advice and helped ease some of my anxiety. When I arrived, the front desk team was very friendly and welcoming. They walked me through the process and made everything easy to understand. The nurse who set up my donation was knowledgeable, patient, and very kind throughout the whole experience. Since it was my first Power Red donation, I learned the machine can be a little tricky because it cycles your plasma back into the line, so you have to keep your arm positioned a certain way. The system gave a few warnings during the process, but the head nurse came over and was incredibly friendly and knowledgeable. She stayed close by for much of the time to make sure everything went smoothly and that I was comfortable. The staff also checked on me multiple times and brought me snacks, including chocolate chip cookies, and set me up with my own tray and a bottle of water. It really felt like they cared about making sure donors were comfortable. It also wasn't overly crowded. I showed up around 10 AM and there were probably about ten people donating, but by the time I was halfway through my donation it had quieted down quite a bit and I had plenty of space. The chair itself was very comfortable. After finishing, I was able to relax in the recovery area and help myself to some snacks (the popcorn was great!). As an added bonus, I even received a free ticket to the Renaissance Festival for donating that day. Overall it was a very positive experience and the staff did a wonderful job helping a first-time donor feel comfortable and supported. I would definitely recommend this location to anyone looking to donate blood.

My siblings and I have been donating blood together for years and we started at the Scottsdale…read morelocation but have expanded to this one and Mesa. I've been here a few times now and have had mixed experiences. I wasn't able to donate on two occasions because of a slight fever and low iron, but that's not their fault! I've donated successfully a few times and it's been a smooth process each time. The phlebotomists are professional and friendly and I personally haven't had issues with the needle stick and draw. Lots of snacks and drinks available, nice receptionist at the front, and spacious location. I recommend donating at a Vitalant near you and helping others!

Everything I go to donate, everyone is very professional. They make sure you are comfortable while…read moredonating. If you have any questions they are there to answer them. The type of.care is excellent.

Once again Raquel saves the day. An unexperienced tech can't find my vein Mrs Raquel saves the day…read more. Need more employees as dedicated to her job performance as her

08-09-2023 - This facility is very clean and the staff is very polite and professional. Signing up…read moreand going through the physical is thorough and straightforward, and the app to schedule an appointment is very user friendly. I've only been to one other plasma donor facility, and Grifols blows them out of the water hands down!

Staff talks more than they attend patients. Expect to wait over 20 mins just to get checked in…read moreregardless if you have an appt. They used to be good but it's getting worse every visit. There's a handful of people that are good but some definitely make it hard to want to come back.

Giving blood & platelets here is an honor! Their nurses are super attentive and accommodating, and…read moretheir professionalism is impeccable. Clinics like this define service to our community!

No issues. Sign ups for a power red were smooth! No issues. Staff was professional and careful…read morethroughout. Building was clean.

I just started donating at the beginning of the month so this may not be as objective BUT. I think…read moreit takes longer than it should due to awkward staffing. There is always a much longer wait at some point in the process than seems reasonable. The first donation you think.... O.K. I had to wait to see the nurse and it was an extra busy day. No, if you are ever referred to a nurse again for a quick question or confirmation that you can donate that day.....add on at least another half hour in wait time. If the screening counter is quick the bed wait is ridiculous. This last time, the screener spent the whole time chatting with another employee across the room about how she applied elsewhere for a job and (because I know the screen process by now) she skipped a few, granted probably not critical, steps. I know there are dedicated folks that have been here a while but for the most, these are people moving on shortly, putting in their time until they can do something else. Not as satisfying of an experience as I hoped. I will be checking out other plasma donation facilities. They are clearly under staffed.

Everything! Tonight was my second visit. I did exactly what was told to me on Saturday and went to…read morecheck in. I waited in line until a computer opened because they only have . I tried twice and twice the computer said I could not donate and had to speak to a staff member. I waited in line. There was only one guy at the desk and he had to call someone else and the parking lot on both sides were full so there were a lot of people there. This was at 5:30 tonight. I had an appointment for 630 and I thought by going early I might be seen earlier. stupid me. So I talked to the staff member and he said that since they did not give blood from me on Saturday, they had to check for a better vein today on the other arm. So we checked my other arm and it had "one small vein". He told me that would do and go back to the computers to sign in so I waited in line again. about 10 minutes later I got to the computer. I finished that and I was told by a staff member to go stand in the line that waits for donating and there was about 15 people in line. So I waited in line again. About 10 minutes later staff member came up and said I was in the wrong line, that I had to go get my blood checked again. I told her I had already done that last week and she said "it gets done every time." so I left that line to go stand in a different line again. Thankfully, that one was short, and I went up to the guy, and although my name is very easy to spell, it took him seven tries with me, spelling it each time. After I told him the frustration I had tonight, he said I'll have to see the nurse again. I told him I already saw the nurse on Saturday. He said "you have to see her again because you got a bruise on your arm." at that point I've had enough of waiting in line, and wrong information and I left. I've been there 40 minutes and was nowhere near getting to my blood donation with my appointment at 6:30.. as I went to leave I talked to the manager who I had talked to earlier about the debacle and he said "right well the nurse had to see you because of the bruise on your arm" and we got me so angry about that is that if he knew that, then why did he tell me to go sign in and stand in the first line??? A business either has good employees or they don't. A business either prospers or folks based on employees. I was given the runaround for stupid reasons. I could've been told right off the bat what I would be looking at tonight instead of being told to go from one line to another, a total of 4, but I guess they're so used to people not really caring how long they're gonna have to stand around that they figure everybody's the same. Well, I'm not I'm a businesswoman and a healthcare professional and I don't have time to just waste. The other thing that's ridiculous there is I would like someone to answer why we make an appointment when you have no intention of meeting it.? I had an appointment on Saturday too, but wasn't seen till almost an hour and a half later. When I make an appointment with people to come into my office at 9 o'clock, they're not expecting to see me at 10:30. This is a terrible place. It has no respect for your schedule, your appointment time, or how to communicate with you anything about the procedure. There are other places I can donate at and I'll try there. Bio life is horrible.. do better! Treat people with dignity.

Been donating asma here for over two years. Staff is friendly and professional. I've made a bunch…read moreof $$ doing this. Definitely recommend!

I would give this place Zero stars if I could. The workers are rude and unprofessional everyone…read morequits because Thier management is incompetent and they have to hire and import employees from Calexico. Feel free to ask their staff if you don't believe me. Thier payouts are the lowest of all the plasma companies and Thier customers are ghetto AF. Would never return

The lady stuck me wrong was digging for my vein so they deferred me because I got mad…read moreI've seen heroin addicts hit a vein faster and better. Then, the person that's getting paid for it. So even if they mess up and they're hurting you you're not allowed to get mad is it supposed to be supposed to be like oh it's okay keep hurting me That way, you don't get deferred. Let him just hurt you

I was trying to donate for the first time, while the staff was all very friendly, the process is…read morelacking. First, they made me leave to eat something, then when I came back they made me go through the whole process before doing the medical screening. It was only then, after almost 3 hours, I was told I couldn't donate because of one of the meds I take daily. This med wasn't on the list of prohibited meds. The medical screening should be one of the first things done, so people won't waste their time.

I have been going to the Avondale location for a couple of months. The facility is always clean…read more The employees are efficient and personable. Definitely a 5 star review.

Consider this..Takeda Pharmaceutical who is the parent company of BioLife has a $54B market cap…read more However, is paying you peanuts for your plasma. If they don't get your plasma they can't report profits to their shareholders. Based on my weight and hemoglobin, I gave 1050ml for a payment but the person next to me because they were less weight and hemoglobin only gave 450ml yet received the same payment. They were in and out in 30 minutes; I was there almost an hour. Is that fair? In an investigative report, "Donating" plasma is low-paid labor that has become essential to an exploitative global medical industry." The USA is 1 of only 5 countries to legally allow selling of your plasma. Its long term health effects are unknown and short term leads to dehydration. There's also a book written about the industry called "Blood Money", an excerpt - "Prior to the COVID-19 pandemic, roughly one thousand Mexican nationals crossed the US border every week to donate plasma at the fifty or so clinics in the El Paso, Texas, area."

Terrible app; error codes constantly from "invalid password" to "account not found". Too much time…read morewasted trying to get it fixed only to have it happen months later. The traveling Phlebotomist's used to be very caring, friendly and professional. Unfortunately, that has changed dramatically in the past 18 months.

I donate blood every 8 weeks. I drove 45 minutes to this location as it fit my schedule. I've…read moredonated with Vitalant since 2006. I was denied donating today bc of a "heart problem" which was cured with an ablation in 2023. I've donated 12x since then. But the tech input my info that the heart condition was current and until that's over-ridden in their computer I can't donate. I disclose this information EVERY TIME I donate and it's never been a problem. So sloppy input on Vitalant's part. So I'll soley donate to Red Cross from now on. No apology, their loss.