Very pleased with the quality of care our relative receives at this facility since moving into an…read moreindependent living apartment several years ago. Excellent facilities, security and staff. High quality dining. Numerous activities to stay active and engaged.

We are looking for a place to put my mother-in-law in memory care. I tried several times calling…read moreand got the operator. We tried to go visit the facility and a security gate at the entrance kept us from going further than the gate. The security guard took my name and number and I received a call from an official. Previously I had gotten thru and put my dad on a waiting list in September. He no longer needs their care so I asked that he be removed. There are no vacancies and there are no anticipated vacancies they know of. Patients currently living there who have family members needing care will help their family members get housing first. If no patient family members require one of the vacancies when they open, then the next name on the public waiting list is called. The lady I spoke with told me in the 14 months she had been an employee there wasn't a vacancy filled by a person on the waiting list. We will keep searching. They get 4 stars for their security and the fact that someone called me after I spoke with the security guard.

My two Sosority Sisters and I visited our dear friend yesterday for her belated birthday and took…read moreher a couple of Nothing Bundt Ca We all explored Carillion Oaks and enjoyed sitting in the courtyard which they've added flowers to the raised bed gardens that look nice. We went to the back dining room which was clean and spacious and wanted to sit on the screened in porch overlooking the neighboring barns with goats and a horse or two. Like all memory care facilities everything is locked and we couldn't get anyone to let us out on the screened in porch. We didn't try very hard though. There were no activities going on on this Sunday afternoon. Dear friends nails were painted and it looked professional! That's a nice touch! Every inch of the facility is spotless even the gender neutral restrooms. The staff still don't wear uniforms or name tags and there is no sign in sheet at the lobby. The adjacent barn/farm area has what I thought would be a lake and it isn't. This is a nice memory care ladies only facility in Madison!

April provides for excellent service in the food service facility. April is a team payer that…read morecaters to the every need of the residents and guests of the facility. She gives her best in all she does. Not only is she polite and considerate but professional every day.

A nurse from Merrill Gardens was supposed to meet our father at his inpatient rehab facility "this…read moremorning." She then changed the appointment to 2:00 PM. It's now 2:15 PM and she has neither come to the appointment nor called us. This is unacceptable. UPDATE: She did, in fact, show up, and was able to work with our father as planned. So, no need to say anything after all.

My family member was admitted I January 2026. He wanted to go to the restroom several times for a…read morebum and later to go pee. He asked over and over again. Several nurses were present. His daughter told nurses that she was leaving and would be right back. She came back shortley. Her father was on the floor lying there and couldn't get up. The bed was elevated. No pads were on the floor. The staff handed her 2 pamphlets for 24 X7 care to hire. I asked how soon we could be discharged they said 7 days. I believe you could push for sooner or don't go I called all the way up to director and no one answered their phone. I called from director down to nurse again. No one answered. Called again and each time left messages, explained that my husband had a brain injury and could not risk a fall. Asked that he be discharged since my husband was not safe there. Took a long time for him to get from ER back to Regency. I think Pt is really good. Got around the clock care until I could get him released. I do not recommend nor would I have someone here without 24x7 care to take care of your family. Take them home instead and hire the services needed.

Do not use this facility for rehabbing your loved ones. Repeat, do not use this facility as a rehab…read morefacility for ANYone you care for and about. Sweet 89 year old Momma has been in this rehab approximately a month and it has been a disaster from my [her youngest daughter's] perspective. Outright snubbing their collective nose at state laws/regulations, this facility did not provide my Mom with an insulated water bottle until about the 8th day she was there. Sooooo, I visited Mom and guess what? This loser facility had placed deodorant and body lotion on Mom's hospital-style rolling table right in front of her as she sat in a wheelchair along with a small styrofoam cup/straw. Before my eyes, my sweet, dementia-suffering Momma, poured body lotion into the cup and commenced to try and drink it [!!!!!]. First off, these items are supposed to be under lock and key. Her Memory Care facility keeps anything that can be improperly ingested in a locked drawer until the staff unlocks it for her use under proper supervision. Anyway, I grabbed the styro cup and body lotion and ran in the hallway to get help -- the only scrub wearing person nearby, to whom I explained what was going on said "uh, I've never seen that before!" HOW in the world does that help the situation? I was so furious, I could hardly contain myself. I've walked into Mom's room where she was splayed out on the bed nearly falling out of the bed, with a dirty depends on - my brother experienced the same thing. The rooms are generally filthy, the staff drops off trays of breakfast, lunch and dinner and does not bother to cut, for example a large fried chicken breast, into bite sized pieces for an arthritic elderly person such as my Mom who cannot cut up her food. Said uneaten food just stacks up on trays atop chest of drawers or the soiled garment container in restroom. Full milk cartons (think elementary school), waters, Shata colas and eggs, bacon, butter packets, biscuits, you name it...slop everywhere. Long story short, I called the ombudsman with my 8 complaint points, and although she was very responsive and empathetic, all her office can do is mandate the facility create a Corrective Action Plan, and even this [IMHO slightly punitive action] has to be initiated by Mom's Power of Attorney, in this instance my brother. They have a nice courtyard, it's big, with begonias and roses and a small-ish pavilion with nice furniture and a ceiling fan. Sounds nice, right? Guess what - residents and guests are not allowed to use it. Rationale: the keypad access is broken. [[[Uh, last time I checked there are professional people who fix stuff like that, and isn't this a fire code violation/issue??] So, as a workaround, I was able to locate a giant/awkward 02 tank for sweet Mom and awkwardly wheel her around all the numerous corridors to sit out under the covered awning out front of the building - Mom in her wheelchair and me sitting cross-legged on the concrete, and in 100+ degree weather. Mom enjoyed looking at the cars coming and going and "greeting" the visitors on the 4th of July holiday for about an hour. STILL: unacceptable - the courtyard is 2 doors from her room and should be accessible to all at all times! Thank the Lord brother moved Mom next door to Skilled Care at Regency Main. I'll comment on that facility when I visit Momma Sunday. TL/DR: DO NOT USE THIS FACILITY.

Update visited Momma mom on Sunday and offloaded over two heaping clothes baskets worth of clothes…read morefrom her closet that were not hers. See picture. Staff has no clue about why they were there or what to do with them replying as always, "I am new." Insert eye roll. I told them not to put them back in Moms room as we need to be able to manage her clothing and keep it organized. Then I had to tell the staff to ask their boss Patrick what to do about it because it's not the first time it's happened to us and I'm 100 percent sure it's not the first time he has dealt with it. Next time I think I'll leave a trail of said clothing up and down the hallway. If the staff don't care, why should I? This place is awful!

Regency is a heartless business that doesn't care about their residents at all, only money. They…read morejust evicted everyone living on the 5th and 6th floors so they could convert them into a more profitable business. People go to these facilities to have a peaceful, comfortable, safe, and secure end of life home. To uproot them with only a 30-day notice is cruel, but to uproot approximately 28 residents simultaneously, well that is more than the city and surrounding areas has the ability to take in elsewhere, and that's plain unethical. This was a nice place for us to live, but heartless and unethical actions like this to the community do not deserve any rewards.

My mother was a resident at Madison Manor for about 5 months. She had dementia and was under…read morehospice care. The staff at Madison Manor was a godsend to our family. We never had to worry that she was being taken care of. From Mary Overton, the facility admissions director to everyone from the aides, CNAs, nurses, and maintenance we were very satisfied with her care. She was treated with love and dignity in her last days.

This is one of the worst places to put your loved one. They act all nice when you take a tour and…read morevisit your family but are highly neglectful of the residents when you're not there. Residents are left soiled in their feces and urine and some do not get any bath and the nursing home does nothing about it. There are many employees that neglect the elderly and the rehab patient. Do not walk away from this place RUN! The residents are left to be lonely. They are highly neglected and they literally let them die without much care. When you take a tour or you show up to visit your family member they act nice and like everything is good. The second you leave that changes.