Negative 50 is my rating on this group. They have a telephone answering service, although very…read moreprofessional voices, the service is worst than horrible! You are unable to speak to anyone at the clinic. It all goes through this answering service and they are the only ones that can speak to the healthcare team at the clinic. I attempted to contact them on two different occasions and both times, I literally held for over two hours just to find out that it was noon and they had stepped out to lunch. After holding for 2 hours!!!!! They promised they would get someone to call me back that same afternoon. Two weeks went by and not a single call from them. We felt like a hamster in a wheel...going absolutely no where. Don't be fooled. This is your typical company that is not out to care about your well being. They are all about the bottom line number and have no interest in your health or your wellness. A simple question to be asked for a 95 year old patient. They simply do not care! Then you show up and they leave you waiting for hours before they attend to you...95 year old patients should not be left hanging. It was bad, it was awful, it was intolerable. Too mechanical in my opinion. They need to start getting rid of their answering service that does nothing! Good Doctors are hard to find in Laredo. If you find one, don't let him go. "Hang on for dear life". To all, good luck, hope your experience is much better.

This organization runs test and doesn't give patients any update. Especially, If the patient needs…read moresomething to stop bleeding. They just tell you that they will call with test results. It been three days and no call. We have called several times, and the nurse practitioner doesn't call even after the operator assure that he got the message. this has become a business to fraud patients. The provider doesn't care about patients. Just bank account. If you go be ready to get no help. You can bleed to death and they don't care.

Good Customer service was expecting the opposite off of the reviews i read. im assuming they fixed…read morethe issues very clean office and was a smooth process

Cons: Front desk rude, Doctor never there had to be seen by a nurse, the nurse had no experience…read morewith needles and was poking me a lot for a blood work I needed. Forgot to put alcohol, I had to tell her. Another person had to come in and help smh. Pros: No waiting time.

Doesn't have appointments available, every time it's booked, they wouldn't give my pregnant wife an…read moreappointment until 2026.

3 hours to get results for an xray?!? Unacceptable is the nicest way I can put it. No information.read more

After waiting for 30 minutes or more ,I politely asked Zannette how long the wait time would it…read morestill be.Anyway to make a long story short.She is super rude and feel sorry for her co-workers that have to deal with her on a daily basis. I hope that other young worker with the red hair doesn't follow her foot steps.She seemed to be her little follower.wouldn't surprise me if zannette is the reason for all the bad reviews.Walking around office like we work for her, chewing gum like she was the doctor.Your just a desk clerk.Get over yourself

I have to say that at first I was thinking how bad the wait is, because it is, but we were very…read morehappy with all the staff. Nurse, xrays personnel and the family nurse practitioner Mr.Saucedo. It was a work injury and they did accept the insurance. Not sure if they accept other type of insurance.

Amazing clinic! Fast service and very caring doctors! The doctor made sure I got the right…read moretreatment immediately! I definitely recommend this clinic.

I recently visited Care Pro Clinic. The clinic was very clean. There was no wait time. I was…read morecalled in within a few minutes. Most importantly, the care I received was exceptional. They listened to my concerns and provided great treatment. The whole staff displayed a high-level professionalism and made me feel comfortable throughout my visit. I highly recommended.

Horrible experience. After getting confirmation of my appointment through email at 2:30, I called…read morethe office to double make sure the apt was going to be at 2:30. They told me they didn't have my apt and they can "squeeze me in" for 4pm. I advised I got 2 confirmation emails and a "don't forget you have an apt at 2:30" email. They said they don't know what happened but at 4 is when they can see me. When I scheduled the appointment over the phone I advised what insurance I had and they told me they accepted that insurance. I arrive and the receptionist tells me they don't know if they accept my insurance and that I need to wait for the billing lady to arrive. 45 Min later they tell me the billing girl has still not arrived and don't know when she's going to get back from lunch. I waited for an hour for the billing lady, not knowing if I was going to get seen or if they accepted my insurance. Such a waste of time and not organized at all. Don't recommend. I really wanted a female PCP, but unfortunately this one is not it.

I just love how the direction of the clinic is going the office manager Ms. Lindsey is extremely…read moreknowledgeable and helpful. I feel more relaxed coming into the clinic and calling.