For anyone who wants to read details of an adult-child experience losing a parent: My mother…read moreendured weeks of poor care at HealthPark Hospital (Ft. Myers) and terrible care at The Terraces (Bonita Springs) before my sister and I made the difficult decision to admit our mother to Avow Hospice in Naples. Thank god someone told us that Avow had just started admitting patients from Lee Country, and thank God a bed was available. Mom was quite suddenly at the end of her life, and we were unprepared to set up proper home care. Mom said she was glad when she arrived at Avow, and the next day she told us she felt the nurses cared about her. Thank you, Avow, for making Mom--and our family--feel safe and supported. They also gave her a drug that truly eased her suffering without causing her to be completely sedated. However, I did clash with one nurse who wanted to increase the dose right away and who implied I wanted to keep my mother alert when she needed to have pain relief. Other nurses and supervisors agreed to a lower dose. I know it's not easy to make these determinations, but don't be afraid to question what's happening and speak to whoever is in charge at the moment. I respect the expertise of health care professionals, yet every nurse will have their own preferences. Prior to Mom's arrival at Avow, she spent weeks at HealthPark hospital and 10 days at The Terraces. Care at The Terraces was just horrible, even when I was right there in the room. This facility is seriously understaffed, and I do feel sorry for the nurses, who are being put in a bad position. (Avoid this place if your loved one is very ill but being discharged and sent to rehab. It might be ok for someone there to rehab from a knee replacement.) Care at HealthPark was more frequent but still poor. My main complaint is lack of compassion, kindness, and professionalism at these places. I know it's easy to find fault, and I know understaffing is a serious problem. and yet health care is a higher calling and sick people deserve attention and care. I say all of this in order to compliment Avow, the only hospice I can report on. Nurses came frequently, they were compassionate to Mom and us. Thank you. Kindness was abundant and staff respected the gravity of the situation. My sister and I were impressed by the priest who made rounds. He was personal, and he wanted to know all about Mom's life. He wasn't put off when we told him that none of us, including Mom, still went to mass, and he didn't pressure us to do anything. I like to think Mom was comforted by the last rites he provided. Why not a 5 star review? A couple reasons: the TV/cable sitution is not great. This might sound unimportant, but my mother was awake and alert two evenings and wanted to watch TV. She said this. But there were many issues with the clicker, settings, and stations. Several staff tried to trouble shoot, but no one could solve the problems. Several stations were on the guide but not subscribed to, including, Turner Classic Movies, a channel that would provide a lot of comfort and familiarity to many patients. Another complaint is about follow through: during the one afternoon Mom was totally aware, she asked for her bed to be wheeled outside on the lanai. The nurse said she had to do something and would be right back but didn't return. So Mom never got to view the beautiful lake. Finally, the night Mom died, my sister and I felt pressured to call a funeral home immediately and to leave quickly. We felt we didn't have enough time with our mother and to gather up our things. It was the middle of the night, so I really don't understand why everything had to happen so quickly. We were in shock, devastated, and shouldn't have even been driving. Despite my criticisms, I believe the Avow facility is excellent and the staff are great. I am glad we brought Mom to the Naples location. I've also received many texts offering to provide support, and I appreciate that, too. I hope some of the shortcomings I've pointed out will be addressed for future patients and their loved ones.

Amazing place not only hospice but offering so many needed community services. 5 starsread more

My husband was transported there from a rehab hospital. It was the BEST thing we ever did. The…read morefacility was beautiful and each room had a screened in porch so you could take your loved outside if it was nice. The nurses were compassionate and explained what they were doing and what to expect. The facility was painted a pale yellow and was very peaceful and restful. You felt at peace in the hospice building. My husband has been gone a week and hospice called and ask if there was anything they could do and said they would call again in three weeks. I CAN NOT RECOMMEND THEM ENOUGH.

They tried to scam me and try to make me sign paperwork that says I was responsible for payment of…read moreservices, but they were telling me it was free. Why would I sign some thing that apply just need to make a payment. Why would they have that in there if it is in fact, free? The man seems like a scammer. He said OK you don't have to sign that I'll get you a paper copy it will cross it out and initial it. He went to get the papers and never came back, but I still wasn't signing that either because that doesn't hold up. He's in no position to change contracts, so I felt like I was being scammed at the hospital in front of my dying cousin.

Our family used their services for home care, respite care and in patient care. A better and more…read morecaring team cannot be found in Florida. Dr Crouch was wonderful and had a great style and was very attentive to a terminal parent's needs. The 24/7 nurse and care support at the in patient care was also excellent. They had chaplain, veteran and other special events and were always without question professional and expert. My parent passed away and our family is grateful for the care received.

Zero stars, the most stressful time of our life. Visit with treasure Coast Hospice liaison. 1st…read morevisit was suggested by martin south doctor caring for my husband. Hospice liaison said "he is not ready for Hospice". Gave us brochures and went on her way. Husband was moved to Encompass, I did not feel he was ready for rehab, that night Encompass called me moving him back to Martin South hospital he was not doing well. Martin South called me that night and were sending him to Martin North for critical care. Next AM I went to hospital he was not doing well, was treated for several days they moved him out of critical care. My intuition thought they made a mistake; I was with him every day he was in the hospital watching his body slowly going into giving up. Talked to hospice again and again she said he is not ready. I could not believe what she said after looking at my husband. After couple days I said stop with the massive poking of needles, trying to draw blood and he is in pain. I left that evening he was going to sleep he said goodbye love you, he had always said goodnight. I prayed for him; I knew that would be the last of his pain. That morning he was in coma they moved him to a private room and then called hospice I said ok maybe they will learn something from this. We all said our goodbyes then hospice showed up and he passed away that evening. Now hospice wants to help us with our grieving, I went through the hardest time of my life. Don't believe the rosy picture they paint! Maybe a big $ donner helps with the fancy brochures but not hospice care. God took care of my husband and will take care of me.

BrightStar Care team is great. We had a team of 2 caregivers over our 6-month period…read more Caregivers were capable, professional, reliable, knowledgeable, and patient. Both my pareby and our family had peace of mind knowing Dad cared for and safe. The admin team was super - easily accessible and always worked hard to accommodate our requests as quickly as possible as Dad's care needs changed over time Highly recommend

My family has been working with BrightStar for several months. Our son is mentally and physically…read moredisabled. It's hard to have confidence and trust in people that come into our home and replace us, even for a few hours. It's more difficult because of all the complications that our son has. We became connected with BrighStar and that has changed. At this time we are working with J.P. in Venice. It's very nice to walk out and know that Christopher is in good hands. Not only does J.P. like working with us, he likes working for Brightstar. He likes the team approach and the continuity of care that his company has in place. I heard him say this today and I knew he meant it. If an employee likes their company, that says a lot to me. Thanks, BrightStar!

I would give them less than 1 star if possible. We were advised by many friends that AVOW was a…read morebetter choice from what they knew and heard but the director of our sister's assisted living facility recommended VITAS so we reluctantly went with them. The VITAS 'sales' staff we met at the hospital could not have been nicer and more accommodating. The move from the hospital back to her assisted living home appeared seamless. The VITAS chaplain and his assistant that we met there were incredible, honoring her with a beautiful 'ceremony' in appreciation for her military service. That was the end of anything good. For the next 5 weeks, until her passing, we NEVER heard a word from the visiting nurse/staff/VITAS people?.....NEVER!! We called VITAS to tell them we were not hearing anything and were told we would be contacted. They did not. We visited her several times in that time period and knew she was declining quickly, but still NO reports about her. On the day she passed, we were in her room and discovered her comfort bed (to ease her pain) was unplugged (who knows how long), that the mat that had been used to transport her from the hospital to the facility was STILL under her and should not have been and the oxygen machine we had seen in her room the day of her arrival was NOWHERE to been found!!! Most atrocious thing was the VITAS nurse was UNABLE!!!! to obtain morphine commonly used in end of life situations!!!!!!!!!!! This was so horrific and unacceptable!!!! VITAS has called us several times to apologize for all this, admitting it should have never happened. As I write this I become furious at what they did and did not do. THIS IS THEIR ONLY JOB TO CARE FOR A SOUL WITH HOURS TO LIVE AND THEY FELL UNEQUIVOCALLY SHORT.

This service is better than I could have imagined. My mother is currently under their care and…read moreeveryone we have met is caring, kind and professional. They not only take remarkable care of my mother, but everyone in our family. Angels walking on earth. Highly, highly recommend.

My 96 year old Mother with severe dementia and heart disease entered hospice care on 1/15/26. She…read morewas stable and checked on up until 4/10/26 when crisis care was called in. They were angels. Sandrea, Marie, Elise and Murlene all treated her with dignity and respect. They were with me from her crisis to her passing on 4/14/26. I can't thank them enough for what they did and how they did it. Thank you from the bottom of my heart.

They are not caring about the patient. I was on hospice and unfortunately I didn't die fast enough…read moreso they left me falling several times and very sick but then they walked out and I couldn't believe that happened. Thank God I didn't change my health insurance and my primary doctor and my specialist that are still taking care of me still. I am stage 5 kidney failure and I have chf and AFib and I have an arythmia and several other problems with health. I wouldn't recommend them ever. I did nursing 33 years.

Avoid at all costs. My mother has been under their "care" since October and has suffered at their…read morehands. I have had to beg for pain medicine which they prescribed and then took away twice. Doctors and nurses do not return calls, I have only spoken to a doctor twice in 3 months. Despite telling them to stop sending supplies that we do not need or use boxes come to the house weekly, we now have a closet of things my mother does not use. This is Medicare fraud! Gentiva took excellent care of my father last year, but since the being taken over by another company there has been an incredibly drastic change. I plan to file a complaint with Medicare and the State, this office in particular should be closed. They have treated my mother inhumanly.