Zero stars, the most stressful time of our life. Visit with treasure Coast Hospice liaison. 1st…read morevisit was suggested by martin south doctor caring for my husband. Hospice liaison said "he is not ready for Hospice". Gave us brochures and went on her way. Husband was moved to Encompass, I did not feel he was ready for rehab, that night Encompass called me moving him back to Martin South hospital he was not doing well. Martin South called me that night and were sending him to Martin North for critical care. Next AM I went to hospital he was not doing well, was treated for several days they moved him out of critical care. My intuition thought they made a mistake; I was with him every day he was in the hospital watching his body slowly going into giving up. Talked to hospice again and again she said he is not ready. I could not believe what she said after looking at my husband. After couple days I said stop with the massive poking of needles, trying to draw blood and he is in pain. I left that evening he was going to sleep he said goodbye love you, he had always said goodnight. I prayed for him; I knew that would be the last of his pain. That morning he was in coma they moved him to a private room and then called hospice I said ok maybe they will learn something from this. We all said our goodbyes then hospice showed up and he passed away that evening. Now hospice wants to help us with our grieving, I went through the hardest time of my life. Don't believe the rosy picture they paint! Maybe a big $ donner helps with the fancy brochures but not hospice care. God took care of my husband and will take care of me.

The care my Dad received was the worst. No medication on board for his comfort. No nurse or aide at…read morehis bedside even when I made multiple calls to the office for support. My Dad expired I was at his bedside alone.

The Hughes Family is ever grateful for the love that you shared with our Father and the entire…read morefamily as daddy began his journey home to heaven. The dignity you gave to our father will always be remembered by the entire family!! I highly recommend this home, you too will be wvwr grateful.

A+++++++++++ Top…read moreNotch experience Staff is very competent and attentive. Dealing with a relative who is on the gradual decline is awful for anyone who has to go through this. But if you do have to go through it ... JoAnne's House is a five star experience from the building, rooms, service, staff, competency and more. Highly recommend

I'd like to give a huge shout-out to hospice of Health First! When my father entered hospice only…read moretwo months ago, we still thought that he would live a couple of more years. He had many illnesses that could take him at any time, and hospice provided me with extra services so I could take care of him at home. The doctors and nurses, as well as myself and my father, thought that he would still hang on for a couple of more years! He was full of life. Little did we know that only 6 weeks later we would be going to his funeral. The nurses and CNAs and staff of Health First hospice helped us every step of the way. As my father's Health deteriorated quickly, his nurse came sometimes every day to provide assistance as needed. I could not have gotten through this without them!

BrightStar Care team is great. We had a team of 2 caregivers over our 6-month period…read more Caregivers were capable, professional, reliable, knowledgeable, and patient. Both my pareby and our family had peace of mind knowing Dad cared for and safe. The admin team was super - easily accessible and always worked hard to accommodate our requests as quickly as possible as Dad's care needs changed over time Highly recommend

My family has been working with BrightStar for several months. Our son is mentally and physically…read moredisabled. It's hard to have confidence and trust in people that come into our home and replace us, even for a few hours. It's more difficult because of all the complications that our son has. We became connected with BrighStar and that has changed. At this time we are working with J.P. in Venice. It's very nice to walk out and know that Christopher is in good hands. Not only does J.P. like working with us, he likes working for Brightstar. He likes the team approach and the continuity of care that his company has in place. I heard him say this today and I knew he meant it. If an employee likes their company, that says a lot to me. Thanks, BrightStar!

Very responsive, up-to-date on latest issues and solutions, excellent educational programs for all…read morestaff. Very caring staff, answer calls immediately unlike some in town that roll in to leave a message at the tone and never call you back and others that never have even laid eyes on or touched their clients in a facility for two weeks but rely total on facility staff to do their job, for which staff is not trained nor expected to do! Vitas is A+

My dad received hospice care from VITAS. We were told when we first met with a coordinator that…read moresomeone was available 24/7. We loved our aide who came a few times a week to bathe my dad. She was wonderful and caring. Our nurse was ok but we did see a couple other nurses when ours wasn't available that were outstanding. The social worker who came when my dad passed away was so caring and helpful. Now about the 24/7 care...it was non existent. I called one evening at 6:42 and really needed help. We received a call back at 11:45. Almost 5 hours later. This happened more than once. After hours nurses never ever showed. I called about my dad being in pain at 9:00 on a Friday morning. At 1:00 no one had called me so I called again. I was told they would call in a prescription and a nurse would come and show us how to use it. No nurse ever came. No pain meds. The following Monday my dad had difficulty breathing and our regular nurse called to say he couldn't make it. My mom called and asked for someone else to come because he was really bad. She was told no one was available to come. I ended up calling, talked to a manager, and finally got someone to come. My dad passed away shortly after the nurse left. I thought the idea of hospice was to make the patient comfortable (no pain meds) and make things less stressful for the family. VITAS caused more stress at times with their inconsistent care.

My husband was transported there from a rehab hospital. It was the BEST thing we ever did. The…read morefacility was beautiful and each room had a screened in porch so you could take your loved outside if it was nice. The nurses were compassionate and explained what they were doing and what to expect. The facility was painted a pale yellow and was very peaceful and restful. You felt at peace in the hospice building. My husband has been gone a week and hospice called and ask if there was anything they could do and said they would call again in three weeks. I CAN NOT RECOMMEND THEM ENOUGH.

They tried to scam me and try to make me sign paperwork that says I was responsible for payment of…read moreservices, but they were telling me it was free. Why would I sign some thing that apply just need to make a payment. Why would they have that in there if it is in fact, free? The man seems like a scammer. He said OK you don't have to sign that I'll get you a paper copy it will cross it out and initial it. He went to get the papers and never came back, but I still wasn't signing that either because that doesn't hold up. He's in no position to change contracts, so I felt like I was being scammed at the hospital in front of my dying cousin.

For anyone who wants to read details of an adult-child experience losing a parent: My mother…read moreendured weeks of poor care at HealthPark Hospital (Ft. Myers) and terrible care at The Terraces (Bonita Springs) before my sister and I made the difficult decision to admit our mother to Avow Hospice in Naples. Thank god someone told us that Avow had just started admitting patients from Lee Country, and thank God a bed was available. Mom was quite suddenly at the end of her life, and we were unprepared to set up proper home care. Mom said she was glad when she arrived at Avow, and the next day she told us she felt the nurses cared about her. Thank you, Avow, for making Mom--and our family--feel safe and supported. They also gave her a drug that truly eased her suffering without causing her to be completely sedated. However, I did clash with one nurse who wanted to increase the dose right away and who implied I wanted to keep my mother alert when she needed to have pain relief. Other nurses and supervisors agreed to a lower dose. I know it's not easy to make these determinations, but don't be afraid to question what's happening and speak to whoever is in charge at the moment. I respect the expertise of health care professionals, yet every nurse will have their own preferences. Prior to Mom's arrival at Avow, she spent weeks at HealthPark hospital and 10 days at The Terraces. Care at The Terraces was just horrible, even when I was right there in the room. This facility is seriously understaffed, and I do feel sorry for the nurses, who are being put in a bad position. (Avoid this place if your loved one is very ill but being discharged and sent to rehab. It might be ok for someone there to rehab from a knee replacement.) Care at HealthPark was more frequent but still poor. My main complaint is lack of compassion, kindness, and professionalism at these places. I know it's easy to find fault, and I know understaffing is a serious problem. and yet health care is a higher calling and sick people deserve attention and care. I say all of this in order to compliment Avow, the only hospice I can report on. Nurses came frequently, they were compassionate to Mom and us. Thank you. Kindness was abundant and staff respected the gravity of the situation. My sister and I were impressed by the priest who made rounds. He was personal, and he wanted to know all about Mom's life. He wasn't put off when we told him that none of us, including Mom, still went to mass, and he didn't pressure us to do anything. I like to think Mom was comforted by the last rites he provided. Why not a 5 star review? A couple reasons: the TV/cable sitution is not great. This might sound unimportant, but my mother was awake and alert two evenings and wanted to watch TV. She said this. But there were many issues with the clicker, settings, and stations. Several staff tried to trouble shoot, but no one could solve the problems. Several stations were on the guide but not subscribed to, including, Turner Classic Movies, a channel that would provide a lot of comfort and familiarity to many patients. Another complaint is about follow through: during the one afternoon Mom was totally aware, she asked for her bed to be wheeled outside on the lanai. The nurse said she had to do something and would be right back but didn't return. So Mom never got to view the beautiful lake. Finally, the night Mom died, my sister and I felt pressured to call a funeral home immediately and to leave quickly. We felt we didn't have enough time with our mother and to gather up our things. It was the middle of the night, so I really don't understand why everything had to happen so quickly. We were in shock, devastated, and shouldn't have even been driving. Despite my criticisms, I believe the Avow facility is excellent and the staff are great. I am glad we brought Mom to the Naples location. I've also received many texts offering to provide support, and I appreciate that, too. I hope some of the shortcomings I've pointed out will be addressed for future patients and their loved ones.

A correction to a very positive review. I have nothing but admiration for the staff and facilities…read moreat Avow. They are just so much more with an out reach to support community

This company is horrible. Do not be conned by them. When my mom had medical issues, they sent a…read morenurse to check her vitals, that's it. The quality of their care is awful. It took several days to get an X-ray for a potential broken leg. When I called the office for more support, all they tell Me is that they can send a nurse, all while my parent was in agonizing pain. After being treated for a bad UTI, TrustBridge calls me at 1 am and says they have a bed and she should stay there instead of hospital. TrustBridge took her and told me they would give her the "same treatment as hospital". That was a lie. She was not given an antibiotic or an IV. They would've let her die. Do not use this company under any circumstances!!!! They will not provide proper care.

My 96 year old Mother with severe dementia and heart disease entered hospice care on 1/15/26. She…read morewas stable and checked on up until 4/10/26 when crisis care was called in. They were angels. Sandrea, Marie, Elise and Murlene all treated her with dignity and respect. They were with me from her crisis to her passing on 4/14/26. I can't thank them enough for what they did and how they did it. Thank you from the bottom of my heart.

It has taken me some time to write this review, as my mom passed away here at the end of 2023, and…read morethe feelings of grief are still somewhat fresh. Most of the staff here are caring and compassionate. However, one of the intake counselors was very cold, insensitive, and made for a poor experience in a dark time for our family. I do understand the need for transparency, but telling family members your loved one is being discharged because they basically lasted too long here alive was distressing and unprofessional. Yes, you have policies, and yes, you go through them upon arrival. But my guess is many people trying to navigate the impending loss of a loved one are hardly going to remember everything they are presented with upon arrival at hospice. Several of us, including a pastor, kept dodging the low cabinets with dangerous corners near the patients' beds. The pastor did hit his head while praying over our mom. One day, I had to go to the ER because I cut my head on the cabinet, so beware of these sharp, low corners. You would think there would at least be caution sign or bright tape on them! The bright spots were the beauty and peacefulness of this place, and we also appreciated being able to sleep overnight in our mom's comfortable room. Thank you to the staff who cared for our mom until the very end. It is just a shame not all of the staff was as compassionate. I hope this review will help those contemplating bringing their loved one here.

During a trying time of needing hospice care, for a love one. I can't sing the praises of Sun City…read moreCenter Hospice House enough. Compassionate care for sure.