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Vitro Glass Hardware

1.0 (2 reviews)

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Paul's Windows

Paul's Windows

(178 reviews)

Montecito Heights

(This review includes a response to the business owner's reply)…read more I had a deeply disappointing experience with Paul's Windows, and I want to share it so that other homeowners know what to expect before working with this company. I reached out for a small bedroom window replacement and had one key requirement: that the new window, once installed, provide a minimum clear opening height of 13 inches. The sales associate, Art, confirmed via text that the manufacturer (Crystal Pacific) said it would: 13.1875", in fact. That was fine by me. But when I asked for that specification to be confirmed in the contract, in writing, Art refused. Let me be clear: I wasn't asking for a personal warranty on the product. I simply wanted confirmation that the installed window, as ordered and managed by Paul's Windows, would meet the functional requirement I had clearly communicated. Art repeatedly deflected, referring to "what the manufacturer said," but was unwilling to take responsibility for the result. When I asked for accountability, he became dismissive and eventually walked away from the job. I contacted Paul directly, hoping for a more professional response. Instead, I received a generic brush-off and a claim that the window wouldn't meet the specs, which contradicts what their own sales associate had already confirmed. Worse, Paul didn't acknowledge or engage with any of the valid concerns I raised around basic customer service, transparency, or professional responsibility. Ultimately, I wasn't asking for anything unreasonable. I was hiring a company to manage a job and deliver a specific result. If something went wrong, say, the manufacturer provided a window that didn't meet the spec, it would be on the contractor to resolve it, not on me to go chase down the supplier. That's what any responsible company would do. But Paul's Windows made it clear they don't see it that way. If you're okay with vague communication, contractors who won't stand behind their own work, and potentially being left to deal with problems on your own, maybe this company is fine. But if you want clarity, professionalism, and accountability in writing, then look elsewhere. § Paul's response below is a classic damage control move -- polite on the surface, but full of deflection and quiet rewriting of events. To clarify: the window in question would have met the required 13" clear opening. That wasn't in dispute. Art, their sales associate, confirmed that in writing and was fully prepared to proceed with the job -- until I asked for a simple written accountability. That's the moment everything fell apart. Paul's follow-up misrepresents the timeline and sidesteps the core issue -- not whether the window would fit, but whether the company was willing to stand behind the result they were being paid to deliver.

Really affordable pricing to replace 4 of my windows! Art provided a quote for one window and then…read morecame out with an installer to measure 4 windows and provide another quote. After signing the contract the windows were ordered and arrived in about 3 weeks. The installation team worked quickly and Art was there to see it complete. Retrofitted the windows to fit in my existing frames to avoid having to work on the wall. Added the grids to match the style of the old windows since I have a condo and HOA would probably have an issue if not everyone's windows matched since it's a shared building.

Cabana Concepts - https://www.cabanaconcepts.com
 
 #SlidingDoor

Cabana Concepts

(92 reviews)

Absolutely wonderful experience with Cabana Concepts! They installed a La Cantina sliding patio…read moredoor expertly. Brandon was a true professional who did a great job of explaining what to expect. He had excellent communication throughout the process with lightning quick responses to my questions. The installation team executed as promised. By offering a turn-key process, we didn't have to find our own contractor to do the time-consuming and critical post-installation work of drywall, texture, paint and stucco. We're thrilled with how the new doors look and operate. I highly recommend Cabana Concepts!

Absoultely horrible experience with Cabana Concepts, so beware! The contractor they recommended…read morefor the rough opening was totally incompentent. Then Cabana installed 2 windows and a multi-slide door in our home. Neither window was operational after the install, despite them insisting that they tested operation during the install. Worse yet, one window was installed off center and the order was messed up so that the height of the window did not match the door height. Then when our hardwood installer came to finish the wood flooring against the door track he found significan water intrusion into the sill pan. LaCantina techs visited and wrote a report with their findings which explained that the door track and sill pan were not installed properly. However, Cabana insisted that this water intrusion was normal and that the door had been installed properly. It was not a small amount of water either. After a 5 minute water test on the door, I was able to vacuum 1 quart of water from the sill pan! The images don't lie, wish I could say the same for the Cabana.

Vitro Glass Hardware - glassandmirrors - Updated May 2026

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