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Vivint

1.0 (1 review)
Open • 6:00 am - 11:00 pm

Services - Vivint

Security monitoring services

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2 years ago

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Premier Electrical Services

Premier Electrical Services

4.4
(7 reviews)

I have nothing but good things to say about this company. They were the only one out of five…read morecompanies that returned my call. The electrician even communicated well with me through text. One thing I will say is I requested to wall sconces and a fan and I even asked electrician to pick up all the materials. They went above and beyond they did the whole project. I asked him to takeoff his shoes when he was in the house he did that and more and even cleaned up the whole project. I would say this company has a great value. A great attitude. And willing to do what the homeowner requests. This company is my go to electrical service.

Never, have I ever, been spoken to in such a demeaning manner than when I called Premier Electric…read moretoday to discuss an extremely high bill for the hook up of my hot tub. The women who works as the office manager was immediately defensive and condescending as I tried to to explain my frustration over (In my opinion) an inflated bill. She threw questions at me that didn't make sense, talking down to me by saying things like ... well, are you an electrician, how do you know what he (the technician) did or didn't do, insisting I didn't know what I was talking about. Frustrated, I asked to talk to the owner of the company, and as quick as I asked, she immediately replied with, "I AM THE OWNER OF THE COMPANY!" A quick google search proved that wrong, so now she lied. I have never in my life wrote a negative review about any company but I will tell you, I could not in good conscience recommend this company nor will I ever use them again. The way I was treated was down right abusive and inappropriate. In my opinion, that woman is a detriment to the company. Maria R.

Vivint

Vivint

1.4
(9 reviews)

Absolute worst company to deal with: pay money for nothing. Just try cancelling the service.. 4…read morepeople and an hour later and they still want to charge you. Rude " loyalty" specialists who actually can't help you just want to charge you more money! Steer clear of the door to door sales people!

Unfortunately I switched from Vivint to ADT two years ago. I was sold on their brand promise that…read morethey would provide better service and I will say that their technicians are really easy to work with. They went above and beyond each time they came to my house. However, they had to come often because our panel needed resetting and our camera doorbell's connection was off quite often. So, you will need technicians at your house at least every 3 months I found. Also he camera is lagging and rarely would pull up on my phone when I was away from the house. But the worst part was trying to transfer the service when we moved. We moved and didn't need a alarm system in our new home and when we tried to transfer Vivint to the new owners they wouldn't honor the transfer. They set the new owners up with a NEW account and told me they couldn't do anything about it. Even though the new owners set up an account with Vivint because of me, they still told me I would have to pay the 3 years cancellation fee left on my 5 year contract. This was after I already paid off my equipment. It gets worse. When the new owner tried to call in to transfer, the representative told her they don't do that kind of thing and that she would have to set up a new account. They told her that again when she tried to call back in after I explained the issue. So, Vivint lied to the new owner so they could keep my account and get a new one. Unfortunately, they have lost their customer service centered value and are prioritizing profits over customers. The sad part is I was a somewhat happy customer and advocated for them with the new owner. All they had to do was transfer my $42/mo to her. But instead I was on the phone for 4 hours on 12/23/25 (yes, the day before Christmas eve) trying to figure out why they couldn't just transfer or combine the accounts. They escalated me to their supervisor and he also wouldn't help. In fact, he told me the only way is if the new owner called the specific transfer number. When she did, they again told her they don't do that sort of service. DO NOT GO WITH VIVINT. They are not customer focused and in fact lie and conduct shady business.

Vivint - securitysystems - Updated July 2026

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