I must be the odd man out because i love their alarm system. Prior to Vivint we had ATT system and you want to talk about a joke of a system go look at their box they install in your closet. We've had Vivint for over 4 years now i think and have not run into any of the issues the others are reporting on their reviews. Maybe we got lucky? The equipment is on the pricey side but i feel the quality is there. Customer service is top notch but I'm the 4 years I've called them maybe three times and that was just inquiries. Backyard camera sometimes would go offline but it resolved itself quickly so i didn't need to call anyone. Just like a PC or phone sometimes you just have to reboot the device. Their phone app is great, i can easily log in and check status of the house with no hiccup. Anyhow, we're moving and i requested our system to be uninstalled and booked the installation at our new house. That's how much i like their system, that I'm willing to continue using them. Hope i can shed some light on the positive side of their security system. read more

Stay away from this fraudulent company. They do not properly disclose terms and will charge you thousands to cancel service if you move / sell your house! read more

Nothing, called to complain about salesman coming to my house at 9pm.. no one cared. Said they go when they want. Then he hung up on me so I called back and same thing. I will NEVER use this company and I will tell everyone a out how rude and unprofessional they are read more

I am so angry and frustrated with this company...I am a Pastor at a smaller church and had a break in a few months ago so I called Vivint Security to put a security system in the church. Unfortunately, the initial salesman was more interested in getting the "sale" and didn't inform me that the system I was getting would not be adequate to cover our needs...3 "visits" later we are now having the system uninstalled, cancelling our account and demanding a refund because of the negligence of this company and the untruthfulness of them...FIND ANOTHER COMPANY... read more

We were offered a "free" trial of the Vivant security system and upon the cessation of the trial period, started getting bills. Upon attempts to discontinue the service, I ended up talking to six representatives all trying to sell me continued service. I ended up paying fees to get the account discontinued. They then told me that there was a 30 day notice period so essentially, I will pay for two months of service that I did not want or ask for. This all happened during a very distressful time when a family member committed suicide so the added grief of dealing with this company was unnecessary. read more

Worst security service I have ever used constantly off line and does not work would recommend another company I hate this company and will ditch them as soon as possible read more

I absolutely despise this service. I'm on the phone right now to cancel. This system is useless. Constantly going offline. Cameras don't work. Always says batteries are dead. Do NOT use this company for your home security. read more

Wow, where do I begin!! Well, the alarm system and cameras are WAY overpriced. So started with the salesman telling us everything is covered for the life of the service for free. So if any of the camera or sensor or door lock stop working they will send someone out. No charge And they all covered. That's my Warrenty. As long as I have their service. Well come to find out when the installation guy shows up. That's not true. He explains it's like apple care, u pay a fee for that service. Or u pay for them to come out. And the cameras u just bought do not have a warranty unless u buy that care. Well we were lied to. That's the first ding. Second one was. Salesman said it's a soft credit check. Ok he should explain if u sign up it will turn into hard credit check. Ok that's lie number 2.. So then less then 12 hours of the new system the back camera starts acting up. Saying someone is lurking in our backyard. So we call and they say they have to reboot the camera. Are u serious it's brand new less then 12 hours. So we tell the guy are u going stay on the phone to see if that worked. HE SAYS NO. but puts us on hold. We get disconnected. I'm starting to call back. And he calls me back. My husband is upset by this time and I tell him I want to cancel. He then try to tell me things and I tell him no I want to cancel. Bad service. And then he hangs up on me. Ok we know he knows how to call me back. NOPE NO CALL BACK. So I call and ask for a supervisor!!! We want to cancel. Of course it's Sunday evening now and that department is close. We need call tomorrow morning. Ok one more very important thing. We are not new to cameras or an alarm system. So there is no contract but they do have a trick up their sleeve. So u do get stuck for 5 years because u need to pay off the equipment that's very expensive. Now say u want to pay it off sooner. They get u again. They raise that price on you for paying it off sooner. So read very carefully what u sign. And the salesman is very tricky. I tried ready it. But he scrolls up and says just sign here. Hey I like read what I'm signing. It's basic stuff. He tells me. And let's me see only key things. Also he wanted me to use my iPhone. But I used my iPad so I can see it better. I don't feel, he liked that!! So please beware. I really hope this helps anyone out there. I'm feel very lucky so far that we are canceling in our first 3 days. But I called to cancel it on day one. Oh then I had to put it in writing. I believe they are hoping I change my mind. Nope. Even giving 3 months free service. Nope. It will give me 5 years piece of mind. I'll stay with my Arlo and monitor my self. And I feel my Arlo cameras are better picture. Arlo camera is the first picture. read more

Vivint - This is the Arlo Camera - Security Systems Near Me - Fullerton, California

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Just go to ring and do it yourself. They trick you and forge documents to make it seem like you purchased a 5 year plan. Do not purchase a subscription it will save you 50 phone calls and a lifetime of headaches. read more

I tried to get quote to set up security service. Talked to a representative and he gave me verbal quote, which I asked him to send via email. He assured me he would and gave me his phone number so I could text him. Quote never came and I text him. He never responded so I called company again and the next representative said there was no quote in my file so he gave me another quote that was $100 more than initial quote which I told him. He said he would need the representative who gave me initial quote to call me back and would leave a message for him to contact me. Never got a call back. Finally I called company again and this new representative said he couldn't give me a quote until they did a soft credit check on me. These representatives don't seem to know anything and haven't been trained on simple company policy. I don't want the security of my home and myself to be in the hands of such a horrible company. read more

This is an unnecessary monthly service. I inherited this system when i bought my house in the end of 2020. At the time it was a new service and it was relatively cheap so it was an after thought. Since then i was approached by a door to door rep to update some of the equipment in May of 2021. After that interaction I distinctly remember being told the new equipment and services would only be a month to month situation. Recently I have been having issues with some of my equipment (needing batteries and something is 'loose') and so I have requested to have a technician come out to review since I do not know where most of the equipment is given I inherited ~4 years ago. I have talked to 3 different reps and all have tried to get me to either pay one time $99 for a technician or get on the monthly service plan of $9.99 and the technician would be covered. I already pay $62/month for a service i don't use other than the app for camera and front door lock views. I then came to the conclusion that I would cancel and resort to 3rd party equipment (ring or something) rather than this service. When I called to cancel I was then told that I was actually on a 5 year contract and would pay 50% of the rest of the agreement to cancel... so now I'm stuck paying a monthly service to a company/service I don't use to a company that could care less. they win, I lose read more

This is the worst alarm company. After having ADT for more than 25 yrs, I purchased a house and the previous owner had Vivint and encouraged me to try them. BIG MISTAKE...It's been one problem after another. I've had them for 3 months and they get you by signings a 5 year contact without any knowledge of their service. The is a buyer beware. From the beginning I've had to call about one after the other. A camera that points downward into the courtyard. Rep came out after I made two calls regarding the smoke detector only to be told the smoke detector is old and I have to call be into the office for a replacement . The panel doesn't work. My alarm was tripped and they didn't call or were they notified the alarm was going off ‍. Anyone wants to join me in taking legal action against the company. Please let me know. I WANT OUT and not to be charged $3189 for a system that doesn't work. I wish is stayed with ADT, a real alarm system. read more

Vivent customer service is garbage. I have had a camera system for approximately 7 months. 6 of 8 cameras stopped working. I went through all the troubleshooting measures with no success. They then told me it would be $99 to have a technician come out to fix the problem, they refused to waive the fee. I will be canceling my subscription today. Vivent is terrible. read more

Zero stars! Horrible customer service! The staff never follows privacy protocols! I don't know why they have you create a verbal password if anyone who calls in can access your information! You're better off with Wyze cameras or ring! DO NOT CONTRACT THIS COMPANY! read more

Oh lord where do i start. This company is all over the place. The only reason i got them is because i got a doorbell camera free with my solar. Needed extra security a year later and did some Financing through them. They told me i owed for the extra install, i said you guys provided my financing, how do you not have that information already. Proceeded to tell me i need to contact the financing department to get in touch to pay my bill. No.. no, no. Also the install for my new cameras ruined my walls and looks janky af. They gave me $300 to find someone to fix it. Seriously??? I would have liked it dont correctly. Dont waste your time. read more

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We have had Vivit for over a year and have had nothing but issues! I just got off the phone with them, trying to get a Camara fixed. The person on the phone was completely unhelpful. They said they could send someone out to fix their own equipment for just $99!!! And it's a third party???? Weird to use a third party for home security. Think twice before you use this company. read more

ZERO STARS!!! Well, the alarm system and cameras are WAY overpriced like x4. You're told they can put cameras in places but not that it will look like little kids put them up with visible wires (back to what you pay) it should look a lot better. Also every piece you want to add to your system $50 charge. When you sign up the sales guy acts as if the customer service is amazing, WRONG! After 6 months your stuff will continually go offline and or not work, that's where YOU become a tech and earn yourself a part time job while you pay them! Who has 45 mins to sit on the phone and "trouble shoot" weekly because your equipment continually stops working with the same problems every week! The people on the phone don't even know what equipment you have even when you keep telling them. They try their hardest to not send a tech out until you finally give up. So if you want terrible service, broken equipment, & a part time job as a tech go with Vivint. I would NEVER recommend this company to ANYONE ever. read more

I bought this system after being burglarized, because it was rated highly on a couple of sites. They must have bought those reviews! The equipment is expensive, and unreliable. The customer service is in India; they can hardly hear you, and just keep repeating their script no matter how you reply. I walked through my entire house, alarm on, and no alert nor siren happened. The control panel and the voice on the phone told me everything was working great! And god forbid your electricity or cable go out! Do not buy this system! read more

So we just bought a house, my boss and a few relatives have Vivint, so I suggested Vivint to my boyfriend. And we went with them, spoke to a Rep and everything went well. But then the problems started coming in... 1st problem; we said we were going on vacation when we spoke to them. So we gave them an address to send the equipment to since nobody would be at our new address for a while. When we got back from our vacation the equipment was delivered to the address we asked them NOT to send it to. The equipment could've been stolen. 2nd problem; we were told a tech would be contacting us to set up an appointment to come out and install. Almost two weeks after we spoke to them to purchase the services, nobody has contacted us. 3rd problem; they are OVERPRICED. All we got was one door camera, three door/window sensors and it was extremely expensive. ADT does not charge for the equipment (Vivint charges you up front $100 something). ADT was able to offer us 3 outdoor cameras, and ALL of our window and doors sensors for half the price. The 4th and most important problem; when we called to cancel with Vivint (only about 2 weeks after we purchased) we were told we were under contract. NOBODY told us this would be a 42 month contract, and we definitely DID NOT agree to be in a contract or sign anything saying we were. The rep said we couldn't cancel because of this. After going back and forth with the rep she told us that USUALLY when the installation is done that is when we are put in a contract, but no installation had been done so HOW were we in a contract? She also said we would normally sign an iPad with the contract, so WHO forged our signature??? The rep must've been very desperate for that sale. FORGERY IS ILLEGAL!!! 5th problem; after going back and forth with the rep and he continuously arguing with us that we couldn't cancel because of the contract, she FINALLY SAID, "oh wait, I see here it says you can cancel after 30 days of purchase."‍‍‍ the WHOLE argument and stress could've been avoided had the rep made sure she had the accurate information before telling us we couldn't cancel at all. I WILL NEVER SUGGEST THIS COMPANY TO ANYONE. GO TO ADT!!!! read more

Zero stars!!! I agreed to switch to Vivint for new cameras and a better service. I was told they would take my old system and remove all the wiring by their sales team. This certainly did not happen, old cameras remove and left in my house, no wiring removed. I actually have wiring hanging from my house in plain view. The front door combo lock constantly show the status incorrectly, lock when unlocked and unlocked when lock. My smoke detected has gone off 2 times for no reason. Currently it shows my car traveling around long beach while its parked in my garage. I would not trust anything the sales team has to say nor what the alarm system is telling you. Poor products and even worse honesty from them. Zero stars read more

My security home system was going off unnecessarily, around July of this year, 2023. I called Vivint fir service and they at first wanted me to trouble shoot the problem with them on the phone, even after l told them that l am handicapped and that it is impossible for me to stand up for very long. Finally, the Company agreed to send someone out. The service man was polite. However, when he went to the system panel l noticed later that my TV had been turned on and after only 10 minutes he said l had a loose base on the panel which was setting off the alarm. Well, long story short, it took over three months to fix because the panel needed replacing, and they did not want to replace it, even with insurance coverage on it. Then the Company tried to bill me $198 for three months service and labor, even though l did not get any service for the three months the panel needed replacing and the labor was covered by insurance!! I had to talk to the payroll manager and threaten to get a lawyer if they were going to charge me the $198 for nothing!! When l said that to them, the bill was cleared, and bonus money was offered ($350 for all my trouble). Well, l almost had a heart attack getting that bill straightened out fairly; and as a result this is why l am writing this review, so that other customers do not have to experience the same shabby treatment l did. Moving forward, l wish now l had bought ADT, which is too late for me now. I hope this review is helpful to others so that they will think twice before doing business with this popular Company. Thank you, Carol read more

This is hands down the worst company I have ever dealt with. We purchased thousands of dollars worth of security equipment and were promised a life time guarantee. Almost to the day we finished paying for the equipment components started malfunctioning one by one. Vivint has given us the runaround for 2 years and charged us a monthly subscription fee for a security system that does not work. They have promised repair, replacement and credits but nothing has happened, except a twice daily harassing phone call asking for subscription payments.(which we were told would be waived until the system was operational). I have spent over 8 hours on the phone with miscellaneous supervisors in the last weeks and sent a letter to their head office. All to no avail. How can I trust my family's security to a company that does not keep their word, stand by their products or value their customers? I can't. read more