Where do I start? Shoot, how do I start....
I had selected this hair salon based on the postive yelp and google reviews and I was sold...now I saw some negative/poor reviews, but I didn't focus on that and wanted to base my judgement solely on my experience.
My appointment day arrives I get to the shop 10 minutes early. As I walk into the shop, there wasn't anyone at the front desk to greet me, but I was greeted within a minute of coming in by a stylist and asked what I was getting done and who I was there to see...
My stylist, Kimmy, who is also the owner of the shop had a client in her chair already so I was told to have a seat and fill out the new client profile, which I did. So I sat down and waited...then waited some more....not once did the stylist apologize for running behind schedule...my appointment was at 11am and I wasn't seen until 45 mins later....1st strike...As I am waiting for my stylist to wrap up her client, I am then directed to have a seat, I believe the shampoo girl was prepping me for the color. The client in my stylist's seat gets up to pay and I get excited...finally my time and I see that another client sits in her seat....at this point...I'm agitated, but I still keep it cute...
Finally, my stylist comes to speak to me and asks me about my hair, if I have had any dye in my hair, I told her yes...I had dyed my hair blue black...She asks how long has it been and I respond 3 weeks. She then gives me the rundown about hair care, applying the color, and informing that if/when she applies this color on my hair...it may not come out like the color I picked out because my hair is so dark and they do not strip/bleach the hair. She had asked me if I was sure that i wanted to go thru with it as she wanted to protect the integrity of my hair....I told her let's do it....I appreciated her insight and her expertise...I really did...
However, I would have been mo appreciative had this "consultation" happened prior to my appointment or even within the first 15 minutes of my appointment instead of an hour later than my scheduled appointment. Strike #2
Why am I JUST finding out your shop doesn't bleach/strip hair?!?! The timing was all the way off. Strike #3
She starts applying the color to my hair and just like that I was finished and sitting under the dryer.
I am now under the dryer, a few mins in, I feel the color running down my neck...I asked the shampoo girl If I could please have a towel and she comes over and begins to wipe my face down with a white towel (not the smartest idea) and I got red dye coming down my neck, face and ears, she is given further instruction by one of the stylists and then she comes over with a cotton ball with some type of solution and starts to wipe my neck and ear down...I am dripping at this point...She continues to wipe me down with the cotton ball....she doesn't seem to catch the dye quick enough and so she hands me a piece and here we are both wiping the dye off my face and neck together...What the hell?!?! Why am I doing her job? The stylist sees the frustration on my face and tells her to just wash me out at this point.... I get to the chair and this has to be by far one of the worse/mediocre washes ever...I have to guide her and give her direction throughout..I ask her how my color is looking and she says, "I see it", "It came out" ...I told her if I could please see a mirror...when I had seen that only my roots were that color and the rest of my hair was black..I. was. not. happy. The shampoo girl's response: " Your curls are poppin tho."
At this point, I was over it. Not only because my hair color didn't come out the exact way I wanted...I was bracing myself for that possibility, but it was the domino effect of negative experiences.
The stylist offered to color it back, I told her that I would do it myself at home.
A different stylist was cutting my hair....her hair looked dope so I knew if she cut her own...I would be able at least leave out of the salon with a decent cut (I have natural 3b/3c/4a combination hair)....I showed her a picture of what I wanted and asked if her clippers cut close, she told me yes and we were good or so I thought. I had asked her to just bring in the sides and the back of my head....as she begins to cut...I feel her pausing and brushing way too much, which told me she cut it too low and she was trying to fix it... When she was done I noticed it was sloppy in areas that needed some cleanup... it wasn't until I got home where I was able to actually see holes/gaps on the side of my head where she had cut too low. Which strike is this?!...cuz I done lost count. The whole time other clients was starin at me...other stylists were starin at me....they knew I looked a hot mess...I was lookin crazy in these streets. Needless to say, I won't ever...I mean EVA be going back there again. read more