Although we stopped here to pick up some cases of wines we had ordered online, we decided to check out the adjoining tasting room, Truett-Hurst, and to have a lunch we had brought from Dry Creek Grocery. Our dog, a 49 lbs. boxer was with us, and we were directed to the Truett-Hurst patio to use a table (we were not directed to the outdoor seating areas, down by the creek). We enjoyed our tasting flight at Truett-Hurst, and the server, Austin, even suggested that we may want to come inside the tasting room to finish our tasting, since it was becoming hot on the patio-he stated that our dog was welcome in the tasting room since there were several other dogs inside-we had finished tasting their wines by then and walked through the TH tasting room to the VML tasting room next door (after being greeted by a maitre'd outside, who smiled at us and asked what breed of dog..)-as we stepped inside the VML tasting room and took a seat at a table, our dog went under the table, as she usually does, and we told the server that since we were familiar with their wines (we had purchased several cases in the past), and had been members of the wine club, that we wanted to taste 3 red wines specifically. The server brought over the first tasting, and said, "you can't have your dog in here." WE replied that it was quite warm outside, and that we would have our next taste, cool off, then head back to the TH patio. We continued to taste. At this point, Elizabeth, the marketing and event manager, came to our table and repeated, "you need to take your dog outside," which we planned to do, as soon as we finished the taste of wine in our glasses! She then continued to stand by our table, as if to be sure that we left immediately. We were not made aware that there were outside seating areas, outside picnic areas, nor any cool spots outside for our tasting. We simply asked why dogs were allowed in the TH tasting room next door, but, not in VML. She then proceeded with a laborious diatribe about ADA requirements, a friend from Canine Companions, misbehaving children-none of which seemed to be providing us with an alternative to being out in the heat--we just wanted her to stop talking and direct us to a place where we could enjoy the last 2 tastes without having a lecture on dog behavior (all the while, our dog lay quietly under the table.) We put our glasses down and headed to the outdoor seating area by the creek-it was a beautiful spot, and it would have been great to enjoy our wine (and our picnic) there-BUT, Elizabeth didn't tell us to take our glasses, didn't inform us that there were tables, didn't really give us any options except LEAVE THE TASTING ROOM. While we were enjoying the setting, the security guard began moving the chairs and tables around, apparently preparing for closing, and stood staring at us-as is waiting for us to leave. With a few minutes to closing, we stood (wineless) to pick up our cases and leave-Elizabeth (the marketing and event manager), met us on the sidewalk with a bottle of wine (no glasses), and began to explain ADA requirements to us, told us she like out dog, and "I hope this didn't spoil your visit," We were HOT, tired, would have enjoyed some wine! BUT, VML staff seems more concerned about keeping arbitrary rules, has little actual understanding of ADA (it's NOT designed to keep ALL animals out ot establishments-but, to welcome necessary animals INTO establishments), Elizabeth failed to understand that we had NOT requested any type of accommodation for our dog-but, had asked for accommodation for US (it was HOT!) My primary complaint is that the dog policy is unclear, inconsistent and unwarranted. We had travelled over 5 hours to the Dry Creek Valley-we had no where to leave our dog, certainly NOT in a car-but, when TH next door warmly welcomed our dog in their tasting room AND on their patio, and since we were not informed about any outside tasting areas--and, with Elizabeth's rambling explanations-all the while smiling (but continuing to talk!) This was one of the worst wine tasting experiences we have ever had. Since dogs are allowed in some spaces and not others--some signage would be helpful, and if the tasting room partnership is apparent, allowing dogs in one room but not the other seems arbitrary and capricious-or, Elizabeth was just discriminating against us and our dog.
Our experience at the former VML location was always warm, welcoming and inviting to both our dog and to us-Elizabeth and THIS location need to get their hospitality act together-what a disappointment. (btw-she came to our car an gave us a bottle of one of the wines we were not able to taste-as a consolation prize, I suppose--nice gesture, too little too late.) read more