Ricardo greeted me as soon as I walked in and quickly got to scanning my size and walk, explaining…read moreeverything as we went along and showed me shoe options they recommended. He brought out multiple shoes to try on. He helped me assess the different shoe qualities and ultimately helped me find the perfect shoe. I have never had a better fitting shoe! He allowed me to take my time and I did not feel rushed, judged, or like I was just another sale. He helped me set up an account to track my scans and purchases. I was in and out in about 30 minutes due to the attentive service. I'm excited to break in my new Sauconys!!

So even though I've been running consistently for the past few years (about 12 miles weekly with a…read morefew half marathons thI never had an opportunity to go into a Fleet Feet before despite having quite a few people recommend. Got a gift card for a present and decided to give it a shot. I don't remember the young man's name who helped me but he was super helpful. Took me through the foot mapping process and explained all the data that it brought back. After asking if I had any preferences he brought out quite a few options for me to try. I settled on some really unique shoes with a great backstory (Karhu from Finland) with some good inserts. Very pleased with my experience at the store and excited to break in the new shoes.

Every time I've been to Swim Freak, Kat has always been so helpful. She is a swimmer as well so she…read moreknows her stuff.

Is never open and prices are very expensive, u can get same items online for 1/3 of the price or…read moreless

The owners are great people and have a great selection of athletic gear as well as AH merch.read more

Not worth the gas unless you go to Alamo heights. Small store and not a very big selection of…read moreanything.

Was greeted within less than 10 seconds of entering the store. Manager noticed I had what I wanted,…read moreasked for the size. An employee was out with the shoe in less than a minute! In and out of the store in less than 10 WITH other customers being serviced at the same time. Bravo!

Wide selection of sneakers and good staff makes this Champ's a good stop for athletic gear…read more I have always liked Champ's and will come in these stores when I happen to need a new pair of sneaks or some workout wear. This one surprised me with an exceptional staff. I walked in after visiting two other shoe store in the mall and asked for trainers for my elliptical workouts. The man working the floor, sorry didn't get his name, stopped what he was doing to assist me. As I described my situation I was directed to a pair of Nike Skyleux which worked great! The clerk at the register made the check out experience even better.

have plantar fasciitis. I've had all 3 sets of shots. Looking on line at several recommendations…read morefor running/walking shoes that are best, I decided to veg this place out. I wanted to talk to someone that knows. (In line reviews aren't reliable). We spoke with Kelly. He's extremely knowledgeable. Listened to my issues (which also includes having had hamstring surgery 5 years ago that involved scraping the scar tissue off the sciatica nerve). He measured my feet, took a "scan" of my get to show where I'm placing the most pressure. It's like the shoe stores from a past times. Individual care. Individual service. Above and beyond. He also informed me about plantar fasciitis socks. I'll no go anywhere else for my shoes and socks now.

Kelly is phenomenal. Highly recommend to everyone wanting to get the bast overall shoe for your…read moreperformance needs. This is a niche store for people looking for more shoe "intelligence" versus a simple retail rack purchase. Great job to this team!

We visited this establishment last weekend and were appalled by the disgraceful customer service we…read morereceived. It all started when we observed our daughter being mistreated by the cashier after she requested a pair of shoes in her size. We observed the cashier belittling our 16 year old daughter and proceeded to intervene. We asked for a manager and that's when we were shocked by what happened next. We explained what transpired to the manager Noah, expecting him to "manage" the situation, but he had the audacity to responded saying "I didn't see what happened so...". He shrugged his shoulders and further stated "I'm sorry you feel that way but I didn't see what happed so there's nothing I can do about it". We patiently explained the situation again and his response was the same. We instructed our daughter to put the shoes back because we will never spend another dime in Shoe Palace. At this point the manager reared his disrespectful attitude and stated "don't ever come back here again". Frustration set in for us at this point as we followed him to the cash register and asked for his name. He refused to give us his name and also protected the young lady who disrespected our daughter as both of them vanished to the back of the store and refused to come out and deal with the unfortunate incident. We demanded his manager's name and he refused to provide that information as well. Another employee at this point saw what was going on and called one of the other managers to handle the situation. He was very helpful, apologized for the incident and provided us the name of the other manager, Noah, who was overly disrespectful to our family. I'm not sure what type of training these managers/employees receive but they need some serious training because we will never, and I repeat, never do business with Shoe Palace again. You have lost very valuable customers!! Our family has given a lot of business to SP, but the disrespect and unprofessionalism we endured this trip has permanently cancelled any future business with Shoe Palace. We will also encourage our vast network to NEVER shop at this establishment. I hope SP's corporate team engages with this location sooner rather than later because this seems to be a trend based on the other disappointing reviews written about this location. I highly recommended replacing this VERY inexperienced, rude, and obnoxious manager with someone competent. I also recommend personnel training for the entire staff and that ALL EMPLOYEES WEAR NAME TAGS. I also recommend a point of contact outside the store in the event future customers encounter this level of disrespect and lackluster customer service.

HORRIBLE! MANAGER IS A JOKE! You better hope they don't sell you defective shoes. I wanted to…read moreexchange them only and because they were slightly used they wouldn't allow it. The Nike Jordans were defective! I didn't even ask for my money. I had proof I had bought them 6 days ago. This was at the la cantera location. I stayed outside the store and told about 4 people that were going to go in about my experience and they decided to go elsewhere. I go to the mall often and will make it a point to do this every single time I go so others don't have to deal with this horrible service.

Rich and his team clearly love what they do, and it shows in the work. Stringing turnaround is fast…read moreand the quality is top tier. Great selection of rackets, straight answers, and a customer first approach. Friendly and honest every visit.

Employees are very helpful and nice. Big selection on rackets. Overall a great spot to shop at.read more

Only a swimmer would understand the word freak association. It takes a dedicated athlete to wake up…read moreevery morning and swim. It takes an athlete to swim over 2 hours that morning. It takes an athlete to return later in the day to swim another 2 hours. Swim Freak helps those athletes with anything Speedo. From bags to goggles to swimsuits, this cute little store totally hidden off of Thousand Oaks is a swimmers dream. No more are the days when I go to Academy in the winter and ask why they don't have suits. Swimming is a year long sport and this store caters to that. The only problem that I have with the store is that Speedo is the only brand they carry. I wish that they could switch it up a bit and give a little more variety. But then again, everything I use to swim is Speedo - so they must be on to something.

When i went to the changing room I did te thing other check the mirror I expected nothing to happen…read morejust like all the other stores I tried but to my surprise IT WAS A TWO WAY MIRROR AND THAT IS JUST NOT OK