I had requested a bathroom remodel for my handicapped dad who has been in the hospital and is now…read morein rehab. I was quoted a price and told an estimate of a date he could do the project. I sent a few texts asking when we could meet to sign the contract and get the down payment to him. After a couple texts he replied he would suggest someone else take care of this project. I wish he has told me this earlier so I could have gone with someone else and that is what I told him. He then responded that I was mentally unstable, and he would not get into a contract with me. Maybe if you have been thru breast cancer and then taking care of your elderly parents you might have some compassion towards others. I don't care what his work is like, this is not the man I would want in my house. No respect for anyone!!!

We were out of his work area but he gave me some advice that made all the difference in our…read moreproject. Nice guy

I went in and told them what I needed (1 door) and paid for it. Told them my handyman would pick it…read moreup later. Person responded "Good, we need to get it ready." Handyman went the next day to pick it up and it was not ready, handyman asked when it might be ready and was told they had trucks out back and my door was the least of his worries. I don't know what they had to "get ready". I was literally sold a damaged door that had a 2024 sticker on it. Unfortunately my handyman thought I was aware of the damage and installed the door he received.

Horrible service. I have three windows that have fog between the glass. I've been trying for months…read moreto get them to honor the warranty on the window in my new home. The manager constantly puts me off and will never put me in contact with the window representative. I do not recommend them!

$3900 per window? I think not…read more Memorial Day "Sale" I think not. The salesman was nice, but the deal was not.

Didn't take them long to get our money 3,000 for one window but took over a month to even schedule…read more a trip out to look at our problem. Save your time and money and get another company this one is ridiculous.

These guys are consistently rude. Tried again today. Wasn't even acknowledged (maybe because I'm…read morefemale) and the customer that came in after me was not only greeted but helped before me. A guy named Terry 100% ignored me until he was done with his computer activity. When I asked for what my contractor sent me for, Terry couldn't be bothered to get up - just kind grunted and pointed. Never again to this location! Can spend my money elsewhere.

Dealing with this supplier has been a nightmare. Rude staff, terrible communication and product…read moreproblems. Saying "that's not my job" when I asked for help was the last straw.

We'd had nearly all of our windows and doors replaced by Pella. The first window we had installed…read morewere wonderful except the one in our bedroom that howls in the wind. The patio doors ($22,000) were delivered five months later with the wrong trim, last month. Tried to reach out to our sales representative Chris Grendel's (865) 308-1961, but he hadn't set up his voicemail box. Let me remind you this is Pella, allegedly the A++ folks in the business. I reached out to Doug Jackson, our sales representative who oversaw the installation of our windows. He actually took out call and committed to pre-Thanksgiving installation. Now not sot much. I'd still still give a five star review of Pella in Chicago, here not so much. Let me say., installers are great, sales representatives and office staff not so much. How do you give a telephone number in your sales contract that doesn't have a voicemail activated - Chris Grenfell? Beware Chris Grenfell, no follow through - No availability. Stay clear. Would give zero if possible. 11/18/22 Update Just got a call that an installer would be to my house late Wednesday afternoon. So maybe?

One of the most challenging businesses I have ever ordered a product from. The sales rep mis quotes…read morethe lead time and then does not answer or return calls when you try to get updates. The receptionist intentionally screens phone calls and does not return messages. Figured out the only way to get through to the office receptionist was by calling corporate and having them patch me through - this way she couldn't see the caller ID with my number. When I finally got in touch with a manager, he promised to personally keep an eye on my order and said he would call me on a specific date when product was supposed to ship. He didn't call and so 2 days later I called him and left him a voicemail but again received no call back. Finally just went through to corporate office every time I needed to get information. Perhaps the product delays (10 weeks) was excusable with COVID but the extreme lack of customer service and communication is 100% inexcusable. These locations are apparently independently owned and operated so if you want pella products I would highly recommend going through a different retailer for your order.

Champion of Knoxville put siding on our home and they did a fabulous job. From the sales…read morerepresentatives who came to our home with samples, to Michael who answer all our questions and the crew that installed the siding were professional and made us feel like they were treating our home as if it was theirs. We were extremely pleased! I would highly recommend Champion Windows and Home Exteriors of Knoxville. Kathy & Tim B.

I entered a contract with Champion to replace all the windows in my house. The estimated time was…read more12 weeks. Initial installation happened in week 16. One of the windows was terribly undersized. The installers measured it and looked at it for a long time before deciding to put it in. One installed it was obvious it wouldn't work but they had broken the original window during removal. It took 30 days for Champion to come back and remeasure. I was told the window would be "expedited". The second installation happened 126 days after the re-measurement, but the window that arrived was the same size as the window from the previous installation. Once again, the window was "expedited" and 112 days later the window arrived. It was installed and was a good fit. In total, it took 264 days to get a single window. Like many other reviews, I contacted Champion a number of times and was promised return calls but they never came. I asked the company if they would remove that last window from the remaining balance. From the time I signed the contract until they finally completed the job was 380 days. They willingly admitted a total breakdown but flatly refused to consider my request. Their answer was simple - "We don't do that." They did offer - informally - that I might be able to get a good deal on future services, but at this point, that statement is laughable at best. I will not consider using Champion in the future and would highly recommend others do the same.