Newman Air installed a new hvac unit and I considered the work and the service to be exceptional. I…read morewent on vacation for 1 week and when I returned ... water was trickling down the walls, a large water stain was on the ceiling and the baseboards were swollen and warped. Newman sent the same men out (the men who did the installation) and they discovered the problem. incorrect sized tubes were used, resulting in the leak. Two of the men apologized saying "we are better than this". When I called the Newman office, I spoke with the receptionist and asked what to do and was told to call my insurance. She said that Newman was not at fault and the men (who explained the error to me and apologized and admitted fault) had told her differently. I decided to let my insurance handle it, but Newman did not contribute any financial help and did not admit any error. To me that is UNETHICAL, UNPROFESSIONAL and UNFAIR to the customer who placed faith and MONEY in them. NEVER AGAIN.

Newman Air installed my York heat and air conditioning system 4 years ago. I have been soooo…read morecomfortable year 'round! They do a complete servicing once a year and I couldn't be happier. Newman Air, 3583 W Market St Johnson City, TN 37604

Dylan Grindstaff came out to do a preliminary tour of damage to the ducts due to an ongoing problem…read morewith mice/ rats...I was diligent and found a lot on my own but after exhausting my efforts...I now have to replace some of these ducts. He was so kind, thorough, caring, and I can't say enough great things! Price is sounding doable under the circumstances! Thank you...

I used stateline about a year ago. Did a great job reasonably priced. Well when we had the last…read morecold spell (not last week) I had one pipe crack call stateline charged me 425.00 for a small crack. I signed the pad because I could not trade it Long story short they sent me an invoice with all kinds of repairs on the inside that did not happen. If u do decide to use this company please read everything. I am 63 and my niece is in kidney failure.

Best hvac company we've ever dealt with. David Proffitt (owner) is very knowledgeable and has never…read morelet us down. Very punctual, professional and reasonable. We are very satisfied with all work that has ever been performed. Highly recommend

Came same day, spotted the problem and fixed it within 3 hours of the call. Sam is very personable…read moreand knowledgeable. Had what he needed on the truck. Excellent work at reasonable price.

We had been living in Florida and I had a really bad experience with an air conditioner repairman…read moreone man came out and said I needed to come up with $2,500 cuz the air conditioner was shot all the second one for $200. So like everyone who calls and air conditioning and it feels like you're going to motor vehicle you're not sure what you're going to get what Tyler came out from hell and I was incredibly impressed with his ability and caring and cost I would highly recommend hail air conditioning for any of your needs or service of an air conditioner.

Bill Granger gave me more information about heat pumps than any of the other four contractors I…read morereceived estimates from. He struck me as extremely trustworthy & completed the installation of my new heat pump promptly & without issues. I highly recommend this business.

It's very difficult to find skilled craftsmen who can correct different issues that arise through…read morehomeownership. For HVAC issues however, Bill is the person to call when you need help. I've used Bill's services twice over the past couple of years to assist me with my HVAC unit. On both occasions, he worked me in same day and had my unit back up and running quickly. He's a very knowledgeable, skilled and professional guy and very reasonably priced as well. Thanks again, Bill!

I first dealt with Mr. Charles Kilby in 1995 when I had an electric heat pump installed in the home…read moreI had just bought. His crew had the heat pump installed in a day while I went to Pigeon Forge to escape the work. The subcontractors who did the sheet metal and plastic ductwork all over the house weren't nearly as neat and careful. But they also did a good, fast job. Twenty years later the heat pump sounded funny during winter of 2014 -'15 and worked for the first few cooling days of May 2015 but then went out so I didn't blink. I called Kilby Heat & Air immediately and Mr. Charles Kilby came out the same day. In a few minutes he confirmed what I figured...dead compressor. He suggested a brand new electric Rheem heat pump. Lots more efficient, so quiet the birds singing in my backyard literally drown out the noise of the heat pump. Good people to work with. I recommend Kilby Heat and Air to anyone. They maintained my old Ruud heat pump from 1995 to 2015 without charge. Never a problem in 20 years. Good product, correctly installed. Great pricing for new 2015 installation of Rheem 14 electric heat pump outdoor unit and Rheem indoor air handler. Products and services for major HVAC work can really run into lots of money and contractors are hard to tell apart. It is good to know who is trustworthy. Kilby Heat and Air has taken care of the inside environment of my home since 1995. Looks like another 20 years has begun, maybe I'll see Mr. Kilby again in 2035. I'll be 77. Maybe Charles will be retired...doubt it. Charles Kilby and his sons did the work 20 years ago. This year I met his grandson. Good young man...friendly, smart, well-spoken, easy to talk with.

Great family business. Great work , honest, reliable and pleased to have you in our area.read more

I hired the owner to give me a quote on a new heat pump and instead of replacing it he fixed it…read morewhen no one else could! He did a great job! I highly recommend him!

We were literally on the way out the door for a 10 day vacation, and as we went through the…read morebasement door, we saw water leaking onto the carpet from our inside heat pump unit. We called a local home repair locator company and they recommended Magister. We called, he was there within 1 1/2 hours, fixed the problem, stayed long enough to try to make sure that it was not going to happen again, and charged a reasonable price, especially for a weekend. We are going to have him start doing all of our HVAC maintenance and service.

Bill and his assistant made it to my house for an emergency issue and quickly resolved it, and tor…read morea great price! He will be the only company I do business with!

Our heater went out and the cold had just hit. We called bill and he came out there next day. He…read morewas professional and did a great job at our home in Bristol Tn. We highly suggest and will use again. He also programmed one of our Thermostats that was a oain! Ty bill