Been in on two occasions. One for a battery replacement on my Lincoln and an alignment on my Jaguar…read moreXJ50. In both cases the result was as expected or better. There was attention to detail and great communication. Possible areas for concern were pointed out but I wasn't pushed to any extra service. During the batter exchange all setting were restored and one touch windows were reset. I will be back.

thanks again guys for pulling my butt out of the fire and helping me with that tire. sincerely mike…read mores

Me and my husband couldn't recommend this place more. From the staff to the quality of work. They…read moreare our go to for even our electric car now. Always a great, professional, quick experience. The guys up front are professional and great people! They were able to handle our tire issue with great timing and free of charge! Very glad we were able to find a place around here that's reliable. Big thanks to there team.

Well, I wanna love em, I really do. Its just that it took nearly three weeks to complete the job…read morethey had promised in one day. I do understand when shade-tree mechanics, like myself, bring in a project after phucking it up, can be a real nuisance. I mean, who wants to repair some yahoos dumb mistakes, right? That being said, three weeks to install coil springs and forgetting the goddamn shocks? How do you do that? So the car is back and gonna take a long drive to settle it in and see how it feels. So far so good. I aint a religious man but will probably say a few prayers anyway, just to be sure. Would I recommend them? Well, they are friendly and seem very helpful. I give them the benefit of the doubt on the mechanic skills and if youre a patient man, I would say give em a shot.

I was in need of a tune up while visiting family in the area. I called several shops and most…read moredidn't have the parts or availability. I reached out to 2 guyz and they said they could get to it right away and was able to get the parts. They were professional, courteous and was thorough. They are also part of technet so our repair was warrantied for 2yrs/24k mile between 15,000 shops in North America! Definitely recommend!

Top notch knowledgeable mechanics that provide incredible service at a fair price. AND they back up…read moretheir work. Highly recommend. Best in Crossville.

Second time here. Very reasonable prices and no surprises. No having to go back to fix repairs…read more Done right the first time.

I talked with Aaron about the issues I was having, before making an appointment. He worked on my…read moreMitsubishi, and addressed all of my concerns. They are reasonably priced and very polite people. 10 STAR * service!

I can't begin to explain how friendly and courteous the people at this dealership are…read more On Sept. 25th I was in Crossville for vacation when I ran off the road and bottomed out my vehicle pretty good. I took it into East Tennessee Ford for them to check it for me, as we were going back to Florida the next day and didn't want any unexpected surprises. Service Manager Joel took it right in and checked it for us within 10 minutes and declared all was well and we were good to go. He even refused payment and bid us a good trip home. We were so relieved to have had Joel do this for us. I don't know that we would have received this level of service if we had taken it to the dealer we bought it from!!

Just called East Tennessee Ford. I was needing a new key for my 2015 Ford Focus. I spoke with the…read moreparts dept. and I got the shock of my life. To get a new Key, Just the key it is $290.00 plus tax. then I have to pay for the key to be cut and then I have to get it programed. I did not ask what the rest of the price was as I new I was not going to pay these morons that kind of money. I have had Fords all my life and i am in my 70's I can tell you this I would never buy a ford product and I sure will never buy from East Tennessee Ford. Second I would recommend everyone find another dealer to deal with. John Jamestown Tn.

I called and setup an appointment to have my son's transmission checked. They got me in pretty…read morequickl, and we're honest and affordable with pricing. Thank you very much!! Chad from Crossville.

Repaired mine and my friends transmission with out charging a fortune. Very quick! I would have no…read moreproblem recommending Rick to anybody else including Family.

I was towing an RV and blew a tire just up the road from these guys. I had a spare but no jack for…read morethe RV so I walked down the street and found their shop. They were busy but someone dropped what they were doing to help me get back on the road and were so nice. Highly recommend!

These guys a great. I highly recommend. Good to find a decent honest shop, I'm new to the area.read more

They wrenched my oil filter on and put six quarts of oil in a car that took 3.7 quarts and also…read morescrewed up my oil plug and i also now have an oil leak!

Honest, professional and knows his stuff! Won't upsell you on stuff you don't need. I won't go…read moreanywhere else.