Rude unprofessional, after being towed from apartment parking lot, he expressed to me "we're sharks, we look for cars (to tow)" as if he's doing us a service to the community. Then do a cash transaction with no reciepts given given is overtly sketchy. Gross having to deal with this awful caliber of people. Do not give heartless unkind people business read more

I live at Andros Isles Apartments in Daytona Beach. On 2/12/26, my father was visiting me from Alabama. He is disabled and drives a vehicle with a valid Alabama disabled license plate with a current blue disabled sticker on the left side. At 3:30 in the morning, Volusia County Towing removed his vehicle from the apartment complex. When he went out the next morning, his car was gone. He almost called the police because he thought it had been stolen. Instead, he went to the leasing office and was told it had been towed. His plate is clearly marked as disabled. It is permanent. It is not temporary. There is no reasonable way to miss it if you actually look. After pressure from apartment management, the towing company eventually agreed to release the vehicle later that afternoon. Because his car had been taken, he had to find someone to drive him 25 minutes to the tow yard. When he arrived, he was spoken to aggressively and told to "get your ass off the property." He was not provided a receipt. My father has congestive heart failure. The stress of discovering his vehicle missing and being treated that way was unnecessary and unacceptable. If you are going to tow vehicles at 3:30 a.m., you need to verify what you are towing. Disabled plates are not optional details. They are clearly visible and legally protected. The lack of professionalism and basic procedural care is concerning. I hope this review encourages more careful verification before removing someone's transportation -- especially when that person is disabled. read more

On June 13, 2025, I went to Volusia County Towing (owned by Thomson Holdings Enterprises LLC) in Holly Hill, FL to retrieve personal belongings from a towed Avis rental. Under Florida Statute §715.07(2)(a)(5), I'm legally entitled to access my items without being forced to pay or surrender company property. I emailed in advance. Their GM, Aaron Forsman, replied that I would only be allowed to retrieve my belongings if I surrendered the Avis rental key--which is not my property. This was an attempt to coerce compliance in violation of state law. When I arrived, an employee allowed me inside. As I collected my items, someone radioed the gate employee and ordered them not to let me leave. Moments later, Derek Thomson, the owner, pulled up in a truck, entered the gate, and locked me inside, refusing to allow me to exit. I informed him he was unlawfully detaining me and stated I would call 911. Only then was I allowed to leave. After exiting the gate, Mr. Thomson physically shoved me in a threatening manner. This was not only assault, but also harassment and intimidation intended to frighten me into submission. I left shaken, with my items, but I have since suffered anxiety, missed work, and emotional trauma due to the incident. When I attempted to report this to the police, Holly Hill PD questioned me instead of taking appropriate action, raising major bias concerns. This business violated the law and my rights: * Illegal denial of property access * Attempted coercion * False imprisonment * Physical assault * Harassment and intimidation I am filing formal complaints with the Florida Attorney General, FDLE, and Consumer Services, and pursuing civil damages through the courts read more

Volusia County Towing - Owner after assaulting me and holding me under false imprisonment. - Towing Near Me - Holly Hill, Florida

The Volusia county towing Robert was professional & punctual greatly appreciated Thank you read more

THIS COMPANY IS EVIL! My son's college campus had an active shooter threat and he fled campus and parked across the school in an apartment complex to hide out as campus was on lockdown! They were waiting to try to tow cars and they towed my son's cars. We were in a different state and the car was registered to us. They refused to give him his car back before paying $170 and before we had to get an online notary to do a vehicle release form when I told him the situation and my son did not see the sign that it was for potential Clients because he was upset and nervous he told me he didn't give a shit. Anyone who uses these kind of people and does business with them are pieces of crap! Awful heartless people! Even the police told the tow truck driver he was an asshole! I will leave a review everywhere about this company. I don't care if it makes a difference or not it needs to be said. When my son went to go pick up their car, there were other kids that they had towed their cars too that were in the same situation as my son. HEARTLESS! read more

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Broke down one night, and was able to get a tow from Volusia County Towing. The guy named Dan, could not have been more polite, and was a great help. Thank you VC Towing, you saved me from a long night waiting for a tow! read more

My initial experience with this tow service was unpleasant. We got an "involuntary tow" at a time when the $ was tight. Had no idea that we were wrongly parked. But, it is a tough biz that these folks are in, so I understand where they're coming from . We managed to move on & have used Volusia towing at least8 times to tow our personal vehicles. Prices are competitive & all drivers we dealt with, were efficient, experienced & polite. read more

From my experience, Volusia County towing is terrible. The way they handle people's cars feels unfair and almost like a scam. My vehicle was taken without proper explanation, and the fees they charged were ridiculous. When I tried to get answers, the staff were rude and dismissive, acting like my frustration didn't matter. It felt like they cared more about money than actually helping people. The process to get my car back was stressful, slow, and completely disorganized. Instead of feeling like I was dealing with a service meant to help, I felt robbed, disrespected, and completely let down. read more

horrible place, they told me a price over the phone to recover my vehicle then when I showed up they increased it by over $450 because supposedly I wasn't specific with the description of my vehicle. there was only one white van in the yard. They called me uneducated and called my sister a stuck up b**** because she was standing up for me. they don't have an office no handicap accessibility. ZERO CUSTOMER SERVICE SKILLS. bottom of the barrel service and people read more

I was spoken to like I was a scam artist and I was told that I was a POS. My insurance company contracted them to tow my vehicle from the repair shop to my home. They failed to leave the key fob. They failed to call me back when I requested to know what was going on. The manager was vile and in 47 years I have never been spoken to in this manner. As the wife of a veteran with USAA, I would think that they would contract with a better towing company. When the car arrived my display was shattered.. This was not the case when the towing company picked the vehicle up from the dealership. The manager refused to tell me his name or the name of the company.. claims are pending and they will no longer be contracted to provide services for my insurance company. Beware. read more

The worst. Parked on guest parking. Office place sticker on 7/26/2023 at 11:20AM and said would be towed 7/27/2023 at 11:20AM and they towed it same day 7/26/2023 around 1:00PM. The front office dude would not let me in or see sticker prior to paying to get my car. Wonder how I can get my money back now. I still have the sticker. Literally placed this morning and I just went and got my car out within 10 mins of them towing it. I am pretty sure this is illegal and I do not know how to go about handling this situation. He was very frustrated with head, with phone, with drivers, just all over. Gave him email for my receipt and I am yet to receive it. If I can give minus stars I would. They run to towed the cars. read more

We were parked driving electric scooters for no more than 30 minutes. When I returned my bf's car was no where to be seen. They have ONE leisurely sign that was bent completely around a pole not even readable indicating that we would be towed. The back of the parking lot was 50 ft away. We came to the towing place to find it had practically EVACUATED. No one. Nothing. Not a person in SIGHT. So we called and watched the phone ring in the window and some guy picked up that wasn't at this location. He then said we would have to wait another 15 minutes for a DRIVER to come out here, bc apparently they are to busy looking for cars to tow then actually having someone at the office ACTUALLY MAKING MONEY. It's so stupid, when a place says it's open 24 hours I EXPECT someone to be there ANYTIME of ANY FUCKING DAY. This is INSANE. It is PAST midnight. I would like to go home. And if I could I would rate this place a -5 stars. read more

I parked legally on the Ocean Shore beach approach. While returning to my car, I noticed a tow truck had my car lifted and preparing to remove it. The driver insisted it was illegally parked, even though I pointed out signs indicated it was not a tow away area. I paid a "drop fee" of $62.50 on the spot to get the car released. I contacted the Volusia County Department of Public Works, Volusia County Legal Department, and the city of Daytona Beach Police Department, and was informed the (attempted) towing was illegal, as Volusia County Towing had NO RIGHT to touch my car. Mr. Forsman was rude, obstructive, and arrogant during our communication. He was contacted by the Legal Department, and told what they did was illegal, so he agreed to return my $62.50. But, I had to return to Holly Hill to get get the check and sign a release of liability form. I could not return any time soon, so I said to email the form to me, I would sign it and have it notarized, and they could then mail the check to me. He refused. The next time I came to the area, I stopped in at their office, the employees called Mr. Forsman, and I could hear him swearing and saying derogatory things about me from 6 feet away, but he wouldn't get on the phone with me. Told me, through the employee, to F@#$ off. So, Christian Gurny and Aaron Forsman are thieves, are dishonest, deceitful, and cowardly in their business dealings. They made zero effort to correct their mistake, looking for any way to keep money they were not legally entitled to. read more

if i could leave 0 stars i would! after reviewing the company's website, i called to inquire about general questions such as towing rates by the hour and also forms of payment. i spoke with bryan who was extremely rude when answering my questions as if i did something to him! i remained polite throughout the duration of the call! i asked about the rates by hour and he kept saying what is the vehicle, when i just asked for general info. once i referred to the site stating there is only a 24 hour fee by day? he said yes & prices go up after 8am! but they font open until 9am! also, i asked about form of payment and he said cash only! i mentioned the site stating that theu accept zelle, then he stated that they do accept zelle. so why did he lie about only accepting cash?? while i was thanking bryan, he hung up in my face!! i waited 35mins later and called back to get the name of his superior/manager & he stated it was arron. this is not my first time experiencing rude customer service fron this place! i will be reporting them to the bbb!!!! read more

In my opinion this place should be looked at by legal authories to be shut down. It's unbelievable this place is still allowed to do business. I wouldn't give them any stars. On going compliant since hurricane Ian. It's the end of May and company just responded to the original review posted right after Hurrican Ian. He doesn't address the issue. This company has not responded to the BBB or to any of my emails. They are still holding my son's belongings and car hostage after all these months. Seriously this company needs someone to look into this business. read more

The worst company I have ever worked with THEY WERE FUCKING SLEEPING WHEN I CAME TO GET MY CAR. They also left me on hold for 30 mins also due to falling asleep and then towed it WHEN THERE WAS A PARKING PERMIT ON THE FUCKING CAR I do not recommend people using them. They also had me standing outside the "service window" which is also outside and if you don't have the exact change down to the penny (because they are the shittiest company ever) they will not except your payment they do all their work off of an iPhone and nothing is confidential at all. They have no work ethic and need to be shut down read more

Chris G the owner is an idiot as he would not talk to me, and he lied that he had a pic of all the damages on the vehicle before he towed it. He told me that he sent it to my wife's email which she never received. She called him and his company several times to get it however we can tell they were trying to dodge us so they never called her back or would get her in touch with the owner. I am about to sue the hell out of him for towing my Ferrari incorrectly. He scraped the bottom of it and now I have access to the video of them doing it from the Holiday Inn in Daytona Beach. Thank God one of the staff members took a good video of what happened. I wish I could post the video however it only gives me the option of a picture which I have attached. The Ferrari damage was caught by one of my collision specialists in Atlanta and they also stated that it had to have been done by a tow truck and now they are right as I have the video which has sound now. However, the courts will review this video 100% in our favor as it is crystal clear of the damages, and it has the sound of the scrape. We tried to reason with the owner however this idiot is so stupid that we have called multiple times to settle the damages however because he is so stupid, he decided to just let me litigate when everything is on freaking clean video. It is 100% visible that they screwed up however he blocks my wife's phone who is the owner of the car listed however I am the true owner as I paid for it 100%. He told me that he only talked to the owner of the vehicle which my wife tried 8 different times to call, and they kept telling her he was busy. Now I will be suing this company for $325,000 as the front end is scraped at the bottom and the body shop is telling me the way it was towed caused more damage to the plate underneath. These dumb idiots need to understand that if they don't know how to tow vehicles like this then they shouldn't. I plan on suing them for not only towing my vehicle incorrectly but also for my time and attorney fees. By the end of the day, they will probably be paying me around a minimum of $400,000 in settlement or about $500,000 with all fees included. I tried to talk to them to settle it out of court however now they don't have a choice as they have pissed me off. They also don't know who I am as I asked them to look me up on my website however again the low intelligence, we are dealing with there is uncanny. My net worth is $350 million, and it is not the money or the repairs of the vehicle that bothers me however it is the principle of the matter in which I will do everything in my power to ensure I strip as much funds as possible from this company to hopefully make it go bankrupt, so they don't do this to another car. read more

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This business is running a scam and has no business hiding behind a contract with volusia county. I was at Friday's on grenada and A1A last night. The property has signs posted "no beach parking, owners will be towed.". Only me and my family werent at the beach. We were inside Fridays when their tow truck driver, who did not see us go to the beach, and claims he didnt see us at all, decided to tow our vehicle at a cost of 185$. Conveniently, they only take cash and the management wont be in til tuesday to let us dispute the claim. They can steal your car under false legal pretenses, but cant do anything other than take cash to solve the problem they created. The police were useless, which the driver, only known as "juan", must be a mononym, bc "juan" doesnt seem to have a last name, claims that "filing a police report would be a crime bc we have a contract with the county". We have names and receipts to back up everything i say, as well as the management of Fridays and about 50 others that have dealt with VCT. This company is run by crooks hiding behind a county contract. This company is nothing more than scammers with tow trucks. Update: my father went to go get his money back today, only to be told that the manager cant do that, and the owner will be in on Wednesday. Im guessing they hope he just gives up, but we'll see them in court if thats how they decide to play. read more

Corrupt and horrible way of conducting business . Very shady way of collecting cars and payment

if I could rate negative I would definitely do that. they are a tow company that preys on the tourists that try to come to Florida. You would think that the state of florida would appreciate tourism as it is Revenue for the state. 400 dollars to tow 6 miles due to hidden fees is a scam. I would avoid doing business with this company at all costs read more

These crooks are the worst. Total scam artists. If you have a rental car you are screwed. They will not release your car. Caught them in three lies. Wasted an entire day trying to get my car out and was even threatened by an employee. Rental car company confirmed they are complete scammers. They will do anything to hold your car as long as they can to rack up storage fees and added tow charges. This place needs to be investigated by law enforcement. These guys are very shady. I feel sorry for anyone towed by them. read more

My tow truck driver, Mitch was polite, courteous, professional, and understanding. He took care of my motorcycle as if it was his own. And he was an absolute gentleman. I would recommend this towing company to anyone. read more

This place is so ghetto... no signs where they tow. They know exactly what they are doing with their money here. Car hoods are open on the towed cars in the back.. really sketchy. Watched the tow truck driver who was towing the car after mine RUIN the bottom of a classic car with no remorse. Cash only and they do everything off of an iPhone... including take all of the information. Super super super sketchy with guys in their tow yard. Super super super sketchy and needs to be investigated... read more

I would like to put zero stars. They towed our vehicle back in August and towed the wrong vehicle and admitted they towed wrong vehicle. We have been promised repay many times for the ridiculous amount we were charged. They know they made a mistake on the wrong tow but now are evading paying us back. I call and email all the time and get excuse after excuse. We have been more the patient. Was told they would mail check, was told check has been cut but they can't open safe. As of today getting more excuses and I have been very kind about this. You made a mistake now correct it. We paid you for your mistake, we've been patient. Didn't have a problem taking our money. Didn't have a problem admitting you made a mistake... So now what? Very unprofessional. I will come back and upload your text and email read more

Volusia County Towing - Several emails - Towing Near Me - Holly Hill, Florida

FAR EXCEEDED MY EXPECTATIONS! My ball joint broke in the middle of an intersection on International Speedway on a busy Saturday night and after frantically calling the first several towing companies and being told I'd have a few hours to wait by the unfriendly dispatchers, I tried volusia county towing. The low ratings they have for having towed cars that were parked illegally probably keeps some from calling them when looking for a tow, that was honestly my reason for not calling them first which is very unfortunate because they by far exceeded any service I've had in the past. I'm so glad that I called them. They were very professional a and FRIENDLY and fast. The guy said they would get to me in a half an hour and got there in 20 minutes (instead of 2-3 hours for other options). My bumper was an inch from the pavement and I expected a little damage from trying to get it loaded on the truck but was amazed at how they carefully maneuvered it onto their truck without one scrape! It's stressful being in that situation and they turned what could've been a long night of he// into a positive experience. I can't thank them enough for the help. read more

Do not use this towing company! They towed my car from a parking lot, when left for a few hours after hours. Was going to get my car that night, but was told I would have to pay an addtional $35 after hours and it was cheaper to pick up next day. On web site it says credit cards, got there cash only and they tacked on an addional $100 for the DMV charge even though my receipt does not show that amount. Saw the person put cash in his pants! Tried giving 0 stars , had to give it a 1. I hope they lose their contract!!!! read more

I wish I could give zero stars. Worst people ever, my friends car got towed in HER own apartment complex. We have been waiting for the sticker to renew her plate, from colorado. Her plate expired last month, she called them explaining everything and they showed no remorse. Her wallet, everything is in that car and all they are saying is they want cash upfront before she even gets to her car. This world is going to sh!t. read more

You have been filmed placing signs where they don't belong then hook up the car to tow and remove the sign .our car was not in Walgreens parking lot . It was parked against the back of a closed business. a officer of the law said she was ok in the spot because it was a handicap spot. read more

Towed our car without permission and charged me $200 CASH to get it back. Currently communicating with the local authorities about this company stealing my car. read more

This was hands down the worst customer service I have ever experienced in my 25 years. I called this towing company last night because I am staying in Daytona at a condo on the beach for the week. The building provides a parking pass on the upper deck for approximately 15 cars. The last 3 nights I've had to park my car across the street and down the road at another local business because cars without passes keep parking in the lot. So I noticed several signs that said Velusa county towing 24/7 call anytime. So I called to alert them that due to all the people parked illegally we cannot park at our condo. The man on the phone could not have been any ruder to us. Stated well it's private property and I "can't just steal peoples cars." I explained the signs were there to call this number and he had the worst attitude with me. After keeping us waiting 15 plus minutes we asked if he was going to do anything about it and he then proceeded to call me and my boyfriend smart asses and HUNG UP the phone on us. Worst customer service I have ever seen and I have worked in customer service for many years. I expect someone to pull this call and contact me immediately. People like that should not be working for your company and I will be leaving a bad review on every platform I can possibly find. read more

Great great great service, very friendly.. called at 10am to schedule to have a tiny house moved.. they showed up before 11am... same day! Prices were out of this world reasonable... will definitely use Jay to move my hot tub next! read more

This business is shady. They are crooks. They towed my car because it did not have the plaque in the window outside my mother's apartment. Does not matter that the car has been out there, with the plaque, everyday for a week. The car has been out there, with the plaque most weekends. My mother is in the hospital in ICU, i had other things on my mind and forgot to place the plaque in the window. I do take the blame. But they knew the car belonged there as it has been there all week and I know they checked it before. All they wanted was the $125 it cost me to get my car.DO NOT USE THIS BUSINESS. PLEASE USE ANOTHER TOW COMPANY. read more

This guy is a crook and an arrogant SOB. He towed a car that was legally parked, then refused entry to get ID and belongings which is against the law. I called twice to pay for this car and he hung up on me both times. You do not want to deal with this type individual. read more