This Vons became my regular grocery store ever since Ralph's closed down and was replaced by Food 4 Less. It's not the nicest Vons appearance wise, but they have just about everything I need. When comparing to Ralph's, I'm a little disappointed because of the price of meat, but they make up for it with their deals on alcohol. I use the Vons app to get Just for You deals and always come out feeling like I saved money, but who knows... I end up buying a bunch of stuff that wasn't on my list. I called this store today and spoke to Sal. Not sure if he was the manager, but his professionalism and customer service was excellent. I called to inquire about what would be the best time to go to their store during COVID-19 as well as ask if they were stocked with the items I needed to get. Because I heard that other grocery stores had people lining up outside so they could keep the number of people in the store to a minimum, I also asked about that. He told me there was no line to get in, but the checkout lines were long. The best thing about this store is that they do not have self checkouts!!!!! They employ some great people there who are always friendly. I told Sal that the day they get self checkouts is the day I stop being a loyal customer of theirs. Hoping management reads this and takes it into consideration if they are thinking of replacing good employees with some crappy machines. read more

Are all Vons inept, or just this one in Sylmar. The customer service is undeniably the worse. No one helps you find anything, no one knows where anything is located and the sales items are always not available. Then when you ask for a rain check, they always question you about product availability and/or product description. And the kicker is the Just 4 U is a scam... on multiple occasion I have gotten home to realize that I didn't get my whole savings. When I went back the Supervisor Elizabeth said yea, sometime it doesn't work.. Then I was told that you have to put in your phone number AND scan the barcode on your Vons app. WTH.. how am I supposed to know this, the cashier should offer that info during the transaction. Stay far away from this Vons because stupidity is all that will you will be able to locate at this store. read more

This store never has enough cashiers. The employees work hard but the managers need to stand up For The workers and the customers

"P.J" retired tonight at 9pm. There is NO REASON left to shop at this Vons.... The store is beyond filthy and the management (other than Julie) leaves alot to be desired. ....They're extremely rude and unprofessional. read more

Vons - We'll miss you "P.J" - the store just lost a great employee and wonderful person - Grocery Near Me - Sylmar, California

Hello afternoon would like to thank Anne in the deli department she went above and beyond thank you read more

Vons - Grocery Near Me - Sylmar, California

This is the best store, so clean and the workers are always so helpful. I sometimes even order the food to my house and Sharon helps me out when I need to make any changes. So helpful, nice and professional! Thank you for your amazing customer service Sharon ! read more

If I could give zero stars to this place, I would. I used to come to this location every single month to get my money orders for rent and never had any issues until a few months ago when they started changing up their rules to getting money orders. My gripe doesn't stem from the rules itself, but from the fact that it seems like not every team member is on the same page and gives me and other customers mixed signals on what their protocol is. My last straw was from today when I went to get my money order, and the lady who was assisting me at the cash register, proceeded to raise her voice and yell at me because I paid with a credit card instead of debit, even though I told her three times that I was paying with the credit card. The gentleman in line behind me even vouched for me and told the lady that I said I was paying with a credit card multiple times. Poor customer service everytime I come here. And the lady in the register a few lanes over complained to a fellow coworker that a customer needed 10 bags and she proceeded to make a face and rolled her eyes. Will not be coming here again read more

Hands-down the worst supermarket I've ever been to!. It astonishes me how much normal every day items they're constantly out of. 90% of the time they don't even have shopping carts! I live close and I'm forced to go there sometimes but I truly avoid it. I'll drive to Santa Clarita to go to a real supermarket if I have to do some serious grocery shopping. And they're extremely overpriced, I know everything is overpriced right now but that place is ridiculous. There's not one time that I've gone there with a small list of things to get and they've been out of at least one of them if not more read more

I've been shopping at Vons since I was a kid, it's always been my favorite grocery store- in terms of price, quality,Convenience, and so forth. However, the Sylmar location which is close to my new home is now the location I primarily shop at. For the most part, everything is fine and I typically find what I need and have no problem. One thing in particular that always gets me though, is the flower department... Today is my third attempt with buying flowers & was hoping for good customer service. The first time I bought flowers, I asked the woman working in the flower department if she could re-wrap a bouquet of flowers... they weren't on sale and were very lovely other than the wrapping. I asked if it could be re-wrapped. She immediately gave me a long stare and was very short and rude with me. I brushed it off and just thought "maybe she's having a bad day" she also stated that flowers on sale can't be re-wrapped and that regardless there is a fee. I told her they weren't on sale and she said ok, but she seemed so irritated by me. The cashier at the time saw what happened and said sorry to me. This time I went it and wanted to get a beautiful bouquet for a bday. I found some that I loved, but noticed they were squished since they were put out the day before-so the brown wrapping was tearing and crinkly. I walked up to who happened to be the same lady as the time before and said "hello I was wondering if you can please re-wrap these, just so they look fresh?" I also said "they aren't on sale, so that should be ok right?" She once again gives me a long stare and says with such a condescending attitude "ummm well they're 12.99 & we don't have that paper" she then starts saying "yeah- we don't do that & I can't" and honestly the rest was so uncomfortable I just decided to still buy the flowers with the balloons and cake I needed at the cashier aisle immediately right next to floral. When it was my turn I told the cashier that the lady in floral is always so snippy & seems upset about helping customers. She gave me attitude about expressing my experience in floral... she says "well she's the manager and that's how the rules are" I said "oh I'm sorry it seems she's your friend, I'm just trying to buy nice flowers. After that she no longer was nice to me. I've been in customer service my whole life! I'm very quick to defend workers who may be having a bad day and don't necessarily give the best service. I get it! It's hard sometimes to always put on smile and be in a cheerful mood, and want to help customers. But I have to say, the floral department in the sylmar Vons-at least with the Manager in floral, always disappoints me. read more

Vons - This is what I'm talking about. I just wanted a fresh wrap. - Grocery Near Me - Sylmar, California

I honestly love going to Vons ! Usually have what I'm looking for, and I also love there pastries and desserts, I just think it's sad that the person answering call and seems to be running the bakery (she sounds Hispanic) I just don't like how cold she comes off... not welcoming AT ALL over the phone you could JUST tell over the phone that they don't like there job. She just gave so much bad attitude over the phone I was asking what kinda cakes they had left and she almost didn't wanna describe them to me (I wasn't asking for ingredients just what they looked like) I just wasn't a fan of the way she was talking to me when I was trying to be nice and it wasn't RECIPROCATED AT ALL. just left a bad taste in my mouth of the bakeries services....it just DOESNT represents vons well. And this has happened to me multiple time over the phone with this person. read more

First I want to give Lorraine a shout out, I love that woman, her attitude is awesome she is So kind and helpful, if the store was full of people like her it'd be the best vons ever, just saying... Now, last night I was stopped for the 4th time by security ACCUSING ME of shoplifting, (last time the guard actually grabbed me by the back of my pants!) Each time I open my backpack (which is ALWAYS left up front, never goes into the aisles,) and my purse and guess what?....I GOT NOTHING, CAUSE I DO NOT SHOPLIFT!....AMAZING RIGHT??? but security continues to follow me around harassing me, if there were another store walking distance to me I'd shop there instead of subjecting myself to this locations false accusations and defemation of character everything they stop me but there isn't so I have no choice... It's humiliating and embarrassing and plain right wrong. I'm a army vet with PTSD, SEVERE PTSD in fact, and i am high functioning autistic who has asperghers so EXCUSE ME if I'm a bit awkward and don't look or act NORMAL but just because I'm different doesn't mean I'm a Theif! Thank you very much, you'd think after 4 BAD STOPS they'd understand that by now but not everyone uses the brain that God gave them. read more

This Vons location consistently discriminates against special needs customers. They are ill informed of the Covid regulations set in places and follow you around while you shop. Which makes the trip take even longer. My son has severe autism he doesn't tolerate a mask and can't communicate or understand why were wearing them. We live in sylmar but I guess we will travel to Granada hills to shop from now on. read more

yo there's this employee called angel and he was really rude I asked him where the chips were and he said he told me "how about you read the sign" absolutely ridiculou. -Sam and Edward read more

I love Vons but the manager in the deli department is really rude. I feel like every time I'm there she's always so rude to customers and her staff. I see this one staff member with colored hair apologizing to their customers for Flor's behavior. I don't remember her name, but once she had to give me a free sandwich because I had to deal with Flor's attitude. I honestly don't know why she's the manager and I think Vons could do better. I'm incredibly disappointed with whoever decided to put her in charge of other people. Do better Vons. read more

I was check3d out by rayana and she was an amazing women :) and I hope I see her there more often

The worse market by far! Always short in cashiers! It's everyone's luck that they never schedule enough cashiers even when knowing it's going to be a busy weekend! I seriously hate coming here! read more

Long lines. Even if the line starts off short, the wait seems to inevitably intensify. If/When a customer has an issue, the cashier should call for help, or request another register to open. Not here and the experience is dismal, at best. The last two times I was in this store, I was so frustrated with waiting that I left my items on the belt and walked out. The vegetarian selection is miserable, as well. I spoke to someone in house and was told that the vegetarian good are not Vons items, but stocked by an outside vender who comes in on Thursdays. The selection gets real paltry real fast, and employees don't do a thing. I asked if they could have the vender leave more selection and their guys restock during the week, but have yet to see that happen. Management, please get it together! This is the only mainstream grocery store in Sylmar, and I don't want to see it shut down. But you guys are doing very little to keep customers coming back. Like others have posted, I'm also willing to travel the extra miles to Ralphs for quality food and decent customer service. read more

EVERY. SINGLE. TIME. I come to this location, the ATMs are down. In the last year, this has been the most consistent thing about this store. I always tried to give this location a chance because of the convenient parking, but at this point I don't even know why I bother wasting the gas, or why they bother keeping the machines if they can't maintain them. Honestly, if you were thinking about popping in for anything ATM related, save your efforts and look elsewhere. read more

Really rude ppl at this place. I like their salads but not enough to deal with this treatment. The deli section should really be trained properly in customer service. read more

I've been coming to this Vons for years and have never had a bad experience. Sometimes the lines are long but that is about it. Everyone is always helpful and I LOVE LORRAINE. She has been working here as a cashier ever since I started coming and she is always a delight. Lovely lady! read more

Rude and incompetent checkout persons. I am a weekly customer and when I went to pay for my items I was accused of stealing money left on the counter by a previous customer. When I said I I did not see or take any money I was made to check my pockets with everyone watching. It turns out that when the previous customer left she took her money with her and never left it on the counter. So I was insulted and humiliated by the check out person for no reason other than she was not po saying attention to what was going on and her obvious poor training. read more

Nothing makes me hit that "write a review" tab faster than excellent or horrible customer service. Unfortunately for this review, it's the latter. The cashier named BIANCA needs to learn the basics of customer service. She started ringing up my items with a scowl on her face, no hi or hello. So I say hi to her and she continues scanning and doesn't even acknowledge the customer. Strike 1. After everything's scanned and my payment is processing, she TAKES OUT HER PHONE AND CHECKS IT. Strike 2! HELLO?? That's so basic- you DO NOT check your phone in front of a customer, no matter what profession you're in. It's very rude and unprofessional. The one star goes to the bagger because God bless him, he was so friendly and he bagged my items well. read more

I usually don't have a particular problem with Vons, but just this one particular franchise. Maintenance and service wise, it's really a disappointment. There have been several times I've strolled down the chip and snack aisle and there were opened and half-eaten bags of chips.. gross. Hello maintenance and cameras. Hello? What are you (not) doing? All their liquor is locked up (sign for a bad neighborhood?) and there's a sign that reads "Ring the bell. PUSH HARD." I can think of three (probably more) instances where I've pushed that sucker many times and no one came. There's a camera over our head, and we wave and do a little dance in front of it. It's actually the dance of no hope. I finally call over a guy from the produce section to tell him that the liquor cabinet needed to be open.. Very inconvenient! read more

I was not aware that onion costs $1.50 extra on a deli breakfast burrito but I will remember that from now on, lol. the woman who was helping me in the deli told me that they were out of breakfast potatoes which come in the breakfast burritos so when I asked her she could omit the "extra cost" for onions since they were out of the potatoes which COME on the burrito, she told me no. so when she gave me the burrito with a $3.99 label AND a $1.50 label for the onions, I could not stop laughing when I took it up to the cashier and she mistakenly only scanned the $1.50 tag. so thank you for the $1.50 breakfast, vons. I really am not a petty person but this made my whole day read more

Unfortunately, this is one of the closest grocery stores to me and I am sometimes forced to shop here out of convenience. I can only assume that the produce manager inspects the produce only once a week because every single time I go, there is moldy produce! In my last visit, there were 2 packs of moldy blueberries in the organic section! Nearly the whole container was infested with mold which worries be because it should be someone's job to make sure this doesn't happen! In addition, their bagged lettuce isn't always fresh. There have been several times that I have purchased organic spring mix only to find that half of it cannot be used because it went bad. So I sit there, picking out the brown soggy pieces of spinach and lettuce so that I can hopefully enjoy at least a small cup of salad. I reached the end of my rope with this Vons today when I had to throw out my FOURTH minneola tangelo because it was bad. One molded almost immediately, and the other three must have been old. The top half of each was almost dry, and the other half was just deflated with absolutely no flavor. I am so sick of buying rotten produce from this store and vow to never do it again. Thank God I am moving out of the area soon and will never have to endure a place like this again. read more

Worst service ever!! The cashier Evelyn was chatting with another customer while ringing me up...about going out and drink at saddle ranch. What type of service is that?!? Very unprofessional! read more

This is a pretty good Von's for our area. Fresh meat at the meat counters, clean entrance, nice and knowledgeable employees. Great produce area and clean and stocked well. Great store for our community. Large shared parking lot with other stores. Nice. read more

If you're the manager of this establishment, I urge you to take an overview of your customer service policies. I was next in line and a long line followed behind me. The woman who was next, had 1 item. But instead of your cashier (who just opened) taking the next guest in line, she took the woman in the very back. It was awful since we had been in line over 10 minutes while our cashier was making funny remarks and jokes instead of trying to find a way to open another register. But seriously, if someone is next in line and you open another register, you better take the person who was next!!! Everyone who works in the bakery is lovely. Choice on health food are practically non-existent and they never keep their shelves properly stocked. read more

I love VONS...not for their price, but for their service. But...after all, that's their marketing M.O. They specialize in their service. However, NEVER go to this one. First of all, it is in one of the most ghetto areas of the San Fernando Valley. I was trapped in their parking lot once because a robbery had just occured across the street from VONS. The store security guard will follow you around close to closing time. But I guess they need to given the location. Should you wish to go to VONS...drive to the one in Granada Hills. Oh, dear, then again, nevermind. That one has another set of evils to contend with. read more

I had a cheesecake craving, Vons has a variety of desserts that are to die for! I wanted to buy them all! I was rung up by PJ, nice older lady. There was another girl who was bagging my items and they proceeded to conversate with each other, I tried to interject but was cut off by the bag girl and then a customer i'm pressuming a regular started talking to PJ and the 3 of them proceeded to conversate. Kind of awkward, so i'm giving them 3 stars for the checkout, but otherwise their selection was great! read more

Vons - My latest discovery at Vons! Brookies!! So good. - Grocery Near Me - Sylmar, California

The most phenomenal and noteworthy thing to mention about this Vons is the people. P.J. in particular is a rare gem. She is the most boisterous, friendly, fun-loving grocery store employee that I've ever met. When I check out, I will make my way to her line. And it's an added bonus if her line is super long! "Why" you ask? Because it's entertaining and heartwarming listening to the unique conversation that she has with every single person in front of me. There are people that she talks to and seems to know their entire family history. There are new people that are making her acquaintance for the first time. Those are the most fun to watch/listen to. P.J. has a quick-wit and when she Joshes you, there are no hard feelings- it's always just good fun. She is the reason that I have returned to Vons for the last decade. I feel like this is a Yelp review of P.J., and not of Vons. P.J. gets 5 stars. Vons gets less. Together, it equals 4 for my overall review. Here's the other info (for the store itself): The store is medium-small. They have a fair amount of inventory. I think their produce is a little pricey. The rest of the staff is average friendly, but not rude. The parking lot is big enough for customers to always find a spot. There are homeless people living in the little grassy ditch just on the side/back of the parking lot. I wouldn't park on the side next to the post office after dark. It could be risky. Sometimes I've seen a security guard out front, but it's inconsistent. I'd carry pepper spray if you are going there at night. Besides that, everything else just feels like any other grocery store. They ought to give P.J. a huge bonus for all of the customers that she is personally responsible for because of her outstanding above-and-beyond service! read more

Terrible staff. Never returning. Had a bad encounter with an extremely rude employee. I left my cart unattended for less than a minute and she took out my few groceries leaving my cart empty. I approached her on the next isle and joshingly said she had taken my stuff. She gave me a flurry of what-not. She said, "people steal stuff you know" and "If I don't like her doing her job thats too bad". LOL! How does this relate to shoplifting? Wow! All that! Couldn't she just say "oops, sorry about that". People like that shouldn't be on the floor interacting with customers. read more

Better than nothing, which doesn't say much. I want two cartons of cigarettes and the checker tries to give me two packs. I ask for two books of stamps and I'm given two stamps. You're better off finding a better grocery store, trust me. Good things: deli department, clean store, great floral, vegetable, and fruit department. read more

Was about 8:52 and they didn't allow me in, even though they close at 9. I work in retail and I understand the annoyance of getting a customer in the last minute, the desire to close up and head home for New Years eve. With that said I haven't worked in a place that stopped allowing customers in before closing. To top it off, she had just let someone in right as I was exiting my vehicle. I also specifically mentioned I was getting only one item, I understand the concern if I was going to do my weekly grocery shopping in the last 5 minutes but c'mon, ONE ITEM. The reason I even bothered typing this review was how rude the girl at the door was, if she was polite about it I probably would have continued with my evening. Food 4 less saved the night! read more

This Vons is too small and always under stocked. Usually only 2 check stands open. They did hire more checkers for the holidays, but they must hate their jobs because very few even greet you or sound like a recording! read more

I can see progress in this store overall!! I think my previous comment helped and I appreciate the efforts!

Unprofessional, understaffed and unsafe. Do not come here. Want groceries without getting your tire slashed by a random transient? Too bad. Want the store staff to clear the parking lot that's full of garbage and these hostile folks? Nope. You are better off anywhere else. Their prices are never competitive and their produce is lack luster, it's unfortunate that Sylmar closed down the Ralph's and placed the Food for Less there but even that place is better. read more

I have been shopping at this Vons for at least 20 years. Let's start of by saying that it is not half as nice as other Vons especially the one in Mission Hills. They have had an inside renovation which was in dire need so I very much appreciate that. The problem I have more recently is with their shopping carts. I'm not even exaggerating for at least the last 6 months I have called corporate and complained to store manager Warren and the supervisor as to why they have maybe 10 to 15 carts. How is this possible? If you want to shop here and need a cart you have to literally search the parking lot for one. They blame it on the homeless but Mission Hills has homeless encampments too. But it's funny because Vallarta and Food 4 Less doesn't have this problem. Vons you need to treat your customers with respect and get carts with locks if you have to. I live in a very nice neighborhood up in the foothills this is not the ghetto as according to the manager Warren he had to move out of Sylmar that was his answer. Very sad with the amount of money I spend there I don't like they care. May to start shopping elsewhere. read more

Donald, a cashier, killed it so hard in a good way. He was all smiley bagging my groceries. Bragging loudly how he was the fastest cashier in the whole store and he was! People were leaving their lines to his! If Donald was there everyday, he'd shape this Vons up to a 4.5 star store! I tried to give him a tip for excellent service but he would not take it! Donald you are amazing!! read more

I went in to vons today for my weekly groceries and when I was going to get in line , there was only one check stand open with about 3 people in line. I was in a hurry to take my son to a dr. Appt. so I thought it would be OK to go to 1st check stand which is 15 items or less. I mean she's just standing there with no one in line and vons should have more checkers available. Well cashier said she couldn't take me because I have more than 15 items. SORRY! I had a few extra and I even had to remove my groceries from her belt . I've been coming to this vons 15 years plus so I thought this was very rude and bad customer service! I didn't catch her name but it was today 10/3@ about 11:30. I waited back in the other line and finally another check stand opened and Kim helped me out... A pleasure. I know vons isn't the most upscale store but compared to the other stores around here they should hold themselves to a higher standard . I'd rather drive to Granada hills trader joes and get guaranteed great customer service. Very sad for them to have an unsatisfied very loyal customer. I hope management views this and improves cust. Service. read more