I don't often leave negative reviews, but after spending the past two months trying to resolve a simple issue, I feel like this experience is worth sharing. This is about the service as a whole, not this particular store. I canceled my Spectrum Internet service just four days into a new billing cycle. During my cancellation call, I was told that I would receive a prorated refund for the unused portion of the month. That wasn't just mentioned in passing--it was documented in the notes on my account. When more than a month passed without receiving the refund, I called back. The second representative reviewed the account notes, confirmed that I should be receiving a prorated refund, and opened a formal issue on my behalf, even providing me with an issue number for reference. A few days ago, I received an email stating that my issue had been closed and that I would receive a $0 refund because my account "does not meet the criteria outlined in our credit policy." I called a third time and was eventually connected with a manager. He explained that Spectrum's policy has been not to prorate service for roughly ten years and walked me through the terms and conditions. I appreciate him taking the time to explain the policy, but that wasn't really my concern. My concern was that I had now been told twice--by two different representatives--that I would receive a prorated refund. The second representative even confirmed the first representative's notes and escalated the issue. If the policy has truly been in place for a decade, then this doesn't seem like an isolated mistake by a single employee. It seems like a training or communication issue. What disappointed me most was that the resolution seemed to focus on notifying the original representative about the miscommunication rather than taking ownership of the customer experience. When I pointed out that this appeared to be a broader management or training issue, I was told that the representative wasn't someone the manager supervised. At that point, it felt like everyone was willing to acknowledge that Spectrum had given me incorrect information, but no one was willing to take responsibility for the consequences of that misinformation. This review isn't really about the amount of the refund. I can accept a company having a policy I don't like. What I have a much harder time accepting is being told one thing, having it documented in my account, having it confirmed a second time, spending months following up, and then ultimately being told, "Actually, no," with no meaningful accountability for the time and effort that process cost. If Spectrum doesn't prorate service, that's their policy. Customers should simply be told that from the beginning. read more

This isn't necessarily an indictment of this particular Spectrum store - my experience with the staff was fine. My frustration is with Spectrum's service and pricing as a company. After nearly 20 years as a customer, through all the mergers and name changes, I finally closed my account. It always seemed like rates kept creeping up, while long-time loyal customers were the ones paying the highest prices. New customers got the deals; existing customers got the shaft. The final insult was discovering that Spectrum doesn't prorate your final bill when you cancel. After two decades of loyalty, that left a particularly bad taste. A disappointing way to end what had been a very long customer relationship. read more

Decent location, not too much of a wait. They have metered parking around. I wasn't a huge fan of their service, but this location was helpful and efficient. read more

Spectrum had sales people In Ralphs saying they could get me a cheaper plan. Months later. It's all BS and they made me pay a extra 240.00 on top of my bill. 180.00 a month bill. I've been a customer for over 30yrs and I told Spectrum how I was tricked by the sale person They still made me pay the 240.00. Be careful when Spectrum sale people ask you If you want to change your plan. It's a Con-Job and Spectrum will NOT help you. read more

I went in to cancel my internet service, and luckily it was quite empty on a Monday morning. Aleck (I believe his name was) helped me out I got out less than five minutes. I was so glad it was so quick! But I can't say for how the time is when it's busy. :) read more

Terrible and just surprise you with a bill increase. HORRIBLE SERVICE. Even the service person I spoke to was awful, not helpful at all, sounded like a broken AI record. read more

Their service is not reliable to transmit live streaming, it's constantly disconnecting, even while watching YouTube videos, even though we were advised to add two WiFi signals boosters and we did but still have the same issue. read more

Spectrum - Internet disconnect constantly - Internet Service Providers Near Me - Los Angeles, California

Bless their hearts. This tiny little store doesn't have a phone you can contact them with but if you walk in the door you will see banners everywhere selling phones. If corporations are people, try to think of this one as a very dim person attempting something far beyond their competence. It's a rather touching situation. You will leave feeling like a jerk if you are rude. read more

Horribly inefficient. You'd think the process of returning a router box would be simple - walk in, give the clerk your account info, hand off the router. And then you're free. But no! Shop is understaffed, and even for the number of staff they did have there was no real excuse for the amount of time I had to wait, with only six other people in the store along with me. Don't use this company. read more

I had two very different experiences here. I went on a weekday as a walk in to return some equipment, since I didn't make a reservation. I stood there waiting for an hour and 40 minutes while half a dozen customers were attended to by two customer service reps. I had to leave, and decided to return another day. A week later I went back, I was the only customer, they called me up right away, scanned the equipment, and that was that. I was out in less than a minute. I highly recommend that perhaps much like the post office asks people waiting in line if they're there to pick up a package, this store asks if anyone is there to merely return equipment, because then you can handle their returns quickly without making them wait forever. The way it was handled on my first visit seems like perhaps not the best way to run a store. However, the employee who helped me my second time was very pleasant. read more

My area in Venice is on 2nd day - no service and can not give time when it will be back up...... What a mess.....

If there is a zero i want to give this negative zero. Service is always outage and unreliable. Unfortunately both cable tv we put it under spectrum . Very slow service. Never ever buy connection from Them. It is very very unreliable. No wonder you have 2 stars. You deserve it. On and off wifi??? So bad read more

Slow service. Doesnt even have a simple drop off procedure. Feels like youre at a medical office

They are working so slow There is horrible service for no reason, causing people to wait all the time. While watching them, it looks like they want to appear busy. read more

The service is trash, unfortunately my building contracts service with this company. Slow speeds, service always down especially on Sundays. Worst internet service. 1/10. read more

Ok, so the best time to go to this spot is during the week from 10am till about 2pm. Otherwise you'll be in for a wait. It's Hollywood, LA county, if your like me, a native Angelina, waiting is our new norm. Fortunately when we're forced to have to wait, we are blessed in some way. As was the case for me, at Spectrum, Hollywood. My blessing came in the form of an Angel! Her name Carina, Store Specialist. Carina went above and beyond to make sure I got the best customer service ever. She is knowledgeable, pleasant and so down to earth. She also helped me cut a huge T-Mobile bill out by merging with Spectrum mobile. Now I'm paying approx 200 a month for my mobile service, (3 cells) and home TV and wifi, saving me about 160 bucks a month. Thanks Corina! U ROCK! read more

Horrible store with incompetent staff. Specially guy who works in the middle between another guy and a woman. Very rude. Treat customers like idiots. We set up authorized users as a manager on account since account holder is out of town so authorized user needed to pick up new equipment. After the second visit the woman working next to him explained that whatever you set on on spectrum app will not show up at the spectrum store so after two visits and correct setup online still cannot get equipment because the online account information doesn't flow into the spectrum store system. Horrible! read more

Erick is a lying douchebag. He pretended he didn't have access to help me with my SIM setup because he wanted the sale in the queue after me. This was after I had already spent 4 hours on the phone with 6 different representatives that couldn't figure out how to update an IMEI number. Thank god Rosa was competent and has a soul. read more

This review is for Spectrum time Warner. Com not an office. 1 star are right. 6 yrs ago Spectrum charged me increase to 65 then next month 75 stupid explaination. I had to close acct too expensive. I owed 30 I was willing to pay. They wanted another 75. I refused. They like to add a month after you cancel. after 3 months I got new acct for $40 mon. This time I went to $5 month service vacation hold. After 4 months needed to put on for 3 weeks. They wanted $52 for the month & the month after I cancelled. I owed $5x4. Yes, they make you interview & try to strong arm you. Both times. I Said, I can get senior discount for $30-35 month. I wd have stayed a customer for 42, when I got back. but not for 52 & the extra month. Plus if you don't go thru their process, they will keep acct open ,& charge. In the end I paid $20, finished. read more

I wish I was joking, but they straight up lie about their services. On their website, I found a plan that cost $30/mo. The woman who sold me the services told me my total would be higher for the first month because of the "activation fees." I said sure and went on my way. When it came time to actually pay the bill, I was confused about how my $30 plan would suddenly be close to $100. Come to find out, they added cable to my internet plan. I don't even have a TV, so I know I never asked for that. I reached out right away to have this removed because I don't use it. The guy I talked to in the chat AND the person I spoke to on the phone both confirmed that I could have the TV plan removed (see screenshots), but I would have to be transferred to sales to have that done. The only upside here is that the person in billing removed the cable fee. Once connected with the sales team, the woman basically said "What do you mean you don't watch TV" and tried to sell me on this thing that they added without my knowledge or consent. Kept telling her no, and that I only wanted the $30/mo internet plan. She then refused to lower my bill whatsoever. She said "A $30 plan doesn't exist. If you just want internet, you'll be paying more than if you had both internet and cable." When I brought up what it says on their website (see screenshot), she said that's only for new customers. LADY. I AM A NEW CUSTOMER. In the end, she refused to give me a $30/mo plan, even though that's what I thought I'd signed up for and I hadn't even been a customer for a full month. Canceled my plan on the spot. They are the WORST. read more

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Signed up for $80 a month internet with cable and paramount plus with no installation fees or contract. First bill was $225 and we did not have paramount plus on account and there was a $65 install fee. Complete liars and scammers. Plus the install guy didn't leave a remote so we could not watch any cable for the first month. read more

One star is far too generous. How about negative ratings? Spectrum is bottom of the barrel. Their service cuts out and nobody seems to know what's going on. Way overpriced. read more

Spectrum is garbage. Bad service, bad customer service, blackouts, I dont think I would give them another go, even if I got paid $1000 incentive. That's how utterly disgusted I am with them. read more

I came to return equipment this morning five minutes before opening I looked through the glass door and saw the employee Priscella waving her hands dramatically at me, saying they open at 10 AM so I knotted my head. Thinking to myself , Yes I realize that I'm just checking if somebody is here since all lights are off. At 10:01 she comes out and walks over to scan her card outside, but very upset says you're gonna have to wait until I open you're gonna have to wait. Which I responded I am and moved out of your way and I am waiting patiently until you are ready to open. Two other people were waiting next to me, and she said to us one at a time come in one at a time. I walked in and she followed with the other two customers and then she walked in front of me, nodding her head, as if I had done something that upset her It seems this lady is having a bad day before she even starts her shift She asked why I was there and I said I am returning equipment. She asked has service been canceled and I said yes -- she asked if the account was on my name and I told her no it's under my spouse's name. She asked me to enter the phone number on the pad which I did and then she said the service is not canceled and she cannot accept my equipment because I don't have an ID -- I told her I will go to my car to grab my wallet and bring my ID. She said yes, go to your car and get your ID. I walked two blocks to my car grab my wallet came back, and she took my ID practically almost yanking it from my hand. She asked, who is the account holder and I told her my spouse. She rambled on about something about the account, but she is successfully able to return the equipment and give me a receipt which I said great She took the box with the equipment, put the equipment in the cupboard, and slammed the doors in a very hostile manner I said to her that I can take the box. I brought with me back with her and she just handed it to me. I got my receipt and I told her that she has a terrible attitude and I will be filing a complaint and she responded "thank you very much" read more

Spectrum - employee Priscella Guzman - Internet Service Providers Near Me - Los Angeles, California

I thought I'd posted this before, but not seeing it in my account, so re-posting. My internet kept dropping out at my place and so I called  Spectrum customer service to have them come out and take a look at what was going on because it's literally the fourth time it's happened in the last 8 months.  They go online and do some diagnostic and reset some hardware and, of course, everything connects properly when they reset the hardware but...cut to 30 minutes later and the internet's out again. So instead of sending someone they tell me I've got to go pick up a modem from the local office.  I'm at work dealing with clients and I've got meetings lasting all the way up until almost closing time with the spectrum office, so I tell the operator that I want to put a designated agent on my account, my personal assistant I spell her name, confirm she has my secret four digit code, and then I confirm with them on the phone that she would be able to go pick up the hardware from the local office so that then she could swap it out versus me driving across the city to do it myself The operator on the phone line assures me that she is registered as someone who can make these decisions on my behalf, so she then walks a couple of miles to go pick up the hardware.  The idiots at the front desk tell her that she's actually not on my account and that I would personally have to come up with my ID and pick up the modem myself. So I'm in a meeting in the South Bay and trying to deal with Spectrum Central customer service because the front desk people won't talk directly to me on her phone to resolve this. So I'm trying to pretend I can pay attention to the live meeting I'm having, while having a three-way conversation with my personal assistant--who's physically at this location--and Spectrum customer service rep who's assuring me that she should be able to pick it up based on what they noted on my account. But of course the central spectrum operator has no way to message or contact the front desk people at this location off Hollywood boulevard to explain to them that they are freaking morons and don't know how to do their ****ing jobs. While I'm talking to my client I'm chatting with spectrum Central customer service and explain to them what the situation is.  Central customer service tells me that they can't get on the phone with the agent at the field office they can only make a note in my account that my assistant is allowed to pick up this equipment and make changes.  This is the third operator that is confirmed that she's able to make changes to my account at this point. I asked my assistant to hand the phone over to one of the people at the locations front desk to see if they can help us out and, of course, they won't look at the chat or help her out at all. So I've got to drive across town to get the FOURTH *****y modem that I've had from spectrum in the last year to try to, once again, fix a chronic issue that keeps coming up because their staff sucks. Spectrum sucks.  We all know they suck.  THEY know they suck.  If they didn't have a monopoly on internet service providing for Los Angeles I'd be switching to something more...not *****y, but unfortunately there are no other options where I live and so I'm stuck with this **** service and equipment. She talked to 2 out of the 3 people at this office and pretty much none of them helped her and so I've had to go out of my way 90 minutes for a round trip to just get this equipment and set it up even though I'm paying her to go handle it for me. So I drive 45 mins through rush hour traffic to get to the location, the one dude she DIDNT talk to (Kendrick) looks up my account and sees that she actually is an authorized user after all! So a rapid 45 min drive that was completely unnecessary and only made so because, once again for the cheap seats, Spectrum SUCKS. These guys, the staff, (except for Kendrick, here, who turned out to be helpful) suck.  ABSOLUTELY suck.  If you can avoid coming to this location or even better avoid using Spectrum overall, then you'll be in pretty good shape. Avoid the entire company. Because ...well, you know. read more

This company is horrible. My wife and I had nothing but problems with them. Problems with service and then problems after trying to cancel them.... read more

Never walk in without a prior set appointment. The Hollywood location is not on Hollywood Blvd and the way the company refers to the address is very confusing as they will say West Hollywood Blvd instead of Hollywood Blvd as there is a city of West Hollywood but that is not where the location is. It is in Hollywood, CA; As all of Hollywood Blvd is on the west side of Los Angeles its redundant and confusing to refer to it as West Hollywood Blvd when it is in Hollywood on Hollywood Blvd. (specifically on Argyle not Hollywood Blvd. But never just show up w/o an appointment. They are losing a lot of subscribers. I no longer subscribe as other companies offered better terms. Spectrm no longer is in the leadership position they once held. read more

Tried to pick up my modem right at opening, waited 30 mins and no one was to be found. Second time, I tried to return my modem, it didn't have the sticker and they couldn't take it and told me to "call customer service" -- I was so confused, ARE YOU NOT CUSTOMER SERVICE? I asked if they could print it out, they couldn't and reiterated me to call customer service. And now customer service told me they should've just taken it in, would've been a bit more work, but should've just take and rather than me CALLING customer service telling me drop it off at another store. Seems like people here don't want to do their jobs / hate their jobs, would avoid at all costs. read more

If you want to see what incompetence is go here. Manager is totally useless. But the place was clean. I'll give them that. read more

I recently canceled Spectrum as it goes out a lot and upload speeds aren't symmetrical (only like 20 upload which is slower than 5G upload speeds). AT&T Fiber was recently added to my area so i switched to them because of symmetrical upload and download speeds. Avoid Spectrum if you can and get fiber if available in your area or T-Mobile 5G Home Internet. read more

I'm writing this review after being bombarded by Spectrum's relentless and aggressive marketing tactics. Until late 2023, I was a loyal Spectrum customer for nearly four years. When I initially signed up, I was promised a flat rate of $50 per month. However, I should've paid closer attention to the fine print--this rate was only guaranteed for the first year. After that, my monthly bill steadily increased until I was paying just over $100 for internet service alone. To make matters worse, the service was riddled with constant outages. I lost count of how many times I had to call Spectrum just to get them to restart my service or troubleshoot issues that should have been resolved long before. Each time I complained about the price hike, I was met with dismissive responses and a slew of excuses, leaving me feeling gaslit and frustrated. When T-Mobile offered unlimited home internet for just $30 a month, I was more than ready to make the switch. I called Spectrum to see if they would lower my bill, but they flat-out refused and told me I could switch if I wanted to. So I did. I've been with T-Mobile ever since, and I'm thrilled with the decision. Not only am I paying less than half of what I was paying Spectrum, but I've also never had to call customer service--not once. When I finally called Spectrum to cancel my service, they had the nerve to offer me a discount. It felt like a slap in the face after years of overpaying and receiving subpar service. If you're considering signing up with Spectrum, please do your homework and read reviews from real customers. This company will drain you for every cent they can, and the service isn't worth the price. I'm so glad I made the switch--don't make the same mistake I did. read more

Quick and easy service! As a brand new customer I was in and out in 20 minutes which is great for my busy schedule. The customer service was great too! read more

It's funny this store has horrible reviews because before entering I didn't see them but immediately upon entering an employee on his phone saw me and said "I'm out, she's going to help you" then the girl who was supposed to help me says "yeah?" I replied l, "I have an appointment..I'm here to return this equipment and get new equipment" her response was "I don't have anything here to give you and we don't take equipment you have to go to ups" that's it that's all.. read more

Spectrum - Spent 41 minutes on the phone with spectrum to make an appointment just to be told in store they couldn't help me. - Internet Service Providers Near Me - Los Angeles, California

This is for the 330 N Westlake store near Echo Park, since they don't have their own Yelp page yet. Went in today to return equipment. When I came in there were 6 associates in the the store, 4 of them gathered around the sign in tablet. I was "assisted" by "Lizzo," though she didn't give her real name. She's training an associate and they scan the equipment. About 2 minutes later of looking confused, and saying out load "it's business equipment," Lizzo asks if I've cancelled yet. I say, "no I'm bringing it in to do so. Do I need to call that in first?" For some reason, maybe issues at home, maybe her feet hurt, maybe she's out of Thanksgiving leftovers, Lizzo gives me major attitude when she says, "yes, because this is a residential store," and gives the energy like I've made her day so inconvenient by interrupting the doing nothing before I came in. I said "There isn't a Spectrum Business store. You aren't able to access my account with your computer?" Again with attitude, "no, we only do residential." Nothing else. Just completely unhelpful then deadeye stare into space. I step to the seating area and call Spectrum. I ask Lizzo for her name to reference on the call, but she says "no, you can't. My manager's right there though." Obviously this has happened before because she immediately tried to escape any accountability for her attitude and lack of service. Manager Mike asks what the issue is and I explain that she was being a bitch for no reason. Mike says woah woah sir, please watch your language. "Well, she knows she was being a bitch." Mike threatens to throw me out of the store, because he had a problem with facts, so I throw an f bomb his way. He says "get out of my store" and storms to the back "and if he comes back" but I don't hear anything after that as he heads to his safe space. A synopsis of Gen Z customer service. AI can't replace them fast enough. read more

I came in nervous after reading a bunch of scathing reviews, but Carina P. made the whole experience surprisingly great. She was sharp, thoughtful, and fun. She took her time, handwrote everything for me so I could actually follow along, and kept spotting better ways to structure the plan as my situation unfolded. It felt like she was watching the chaos and calmly rearranging it into something that made sense. And that's the thing. It's not just phone plans that get confusing. It's when you're financing a new phone or dealing with all the bundled promotions that things start to feel like a maze. The way these companies break things down always feels confusing on purpose, like a light form of financial gaslighting where you're somehow spending more but don't understand how. But Carina made everything fully transparent. She accounted for every dollar, explained every option, and made me feel like I was finally in on how the system actually works. When I mentioned I'd been nervous coming in, she told me the store had gone through some staffing and management changes recently, which definitely matched how smooth and clear everything felt. I left not just excited about my new phone plan, but about joining Spectrum. She even threw in some Dodgers tickets and gave me her card so I could come back for help setting up my phone. Carina really went above and beyond, and I left feeling genuinely taken care of. read more

Poor customer counter service. Slow service with an attitude. Avoid trying to return anything since they will ignore you and lie about it.

This cell phone and cable TV has let me stranded for days with no service! Please boycott this unreliable internet provider can't provide! I will switch back to TMobile! Spectrum has left me without service on my TV, WIFi and Mobile services that cost me $20k just because Spectrum did not communicate that they would be out of service for any kind of maintenance. They failed to keep the customers updated well and entire day went by and nobody had services. If this was an actual emergency and people were dying and had to go to the hospital, Spectrum would not be there for you. Spectrum is a bad company. I will be switching services soon. Not happy! read more

Spectrum - Spectrum Modems that do not work! - Internet Service Providers Near Me - Los Angeles, California

Where do I begin ?my internet bill that is due next month, went up )12.00. So I call the company & they give me a discount. Then I was having trouble with my remote so when I called them the manager went over my account and then gave me a different price on my monthly bill & was super rude about it. Telling me tax this & tax that & reading a script. Don't get Soectrum read more

Terrible company! I recently moved from Pomona where I was getting fiber optic internet for $40/month. Super fast, no problems with lagging. Moved to LA, and had to switch to Spectrum, as they were pretty much the only option in my neighborhood. Not only did the internet not work intially, as the cable line had been severed from my house, they offered only 200mbps for $50/month. HUGE disappointment. I work from home and need fast Internet. I wasn't willing to pay $25/mo more for another 200mbps, so I begrudgingly stuck with it. In the interim, I started looking for alternative options. TMobile just announced three days ago that my area is eligible for 5G internet in my home. I called that day, had the router the next day, and I set it up today in 5 minutes. Immediately, I noticed a speed difference. My desktop suddenly ran like a dream, streaming immediately, no lags. That is with a "good" connection! I can't imagine what it will be like when I find the right spot in my home to place the router for "excellent" service! I called to cancel my Spectrum service, and SUDDENLY I was eligible for a free upgrade to 400mbps for $35/mo. Huh. Funny how that works. The woman on the phone was very annoyed with me for trying to cancel my service, gave me major attitude, and asked a ton of invasive questions to try and convince me to stay. Hell. No. Spectrum is not worth it! I will tell everyone I know about my experience with them, and the difference with TMobile. Oh. And. The Spectrum set up is so bulky and ugly. Two devices, tons of wires, and ugly device design. TMobile? One sleek device, one small wire. That's it. read more

Spectrum - The ugly Spectrum devices and wires - Internet Service Providers Near Me - Los Angeles, California

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Overpriced, and will happily charge you for the top tier services, even if your area cannot physically receive it. They won't even tell you that until you call months later wondering why there is a drag in service and find out that you've been paying for top but getting half. They will NOT then pro-rate you, discount anything without 'downgrading' services - which then, incidentally, slows down even if you were getting the next level down before... - and if anything is done, then they jack the price back up without warning to the next months bill. Rates went up by a full $20 per month for less service, less customer service access, and more rigid policies. When I finally had enough and cancelled, I was not informed that I it didn't matter that I was in the middle of a pay period. Oh oh, sorry, the policies changed and even if your service is stopped immediately, you still have to pay the full $90 for that month. For a service we never actually fully received. I was then told Oh, Don't worry, just pay when you can. Except, I do have to pay because now it's going to collections. This company does not offer what you sign up for and does not have customer friendly services or policies. Am I Karen for saying so? Yep, this time I'll happily take the badge because I had spectrum for YEARS because there were no other options in my area. Now they are and I hope they go out of business. read more