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    W.A.C.A. Agency LLC

    5.0 (1 review)
    Closed 8:30 am - 5:00 pm

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    4 months ago

    WACA has taken great care of my father. Finding reliable live-in caregivers can be difficult. We truly appreciate their support.

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    Human Touch Home Healthcare

    Human Touch Home Healthcare

    2.0(7 reviews)
    3.0 miShaw, Downtown

    I recently had Human Touch Home Health while my sister-in-law…read morewas at my home for rehab. We ha PT ( Aaron/Kara) OT (Juanita) and Speech (Enjolina) and all were exceptional. We did not have them long but they were Pleasant, Knowledgeable, helpful and Caring. They were all terrific. The day Enjolina came to do the eval. the patient was not doing well and Enjolina noted our concern, made phone calls for us and helped us get to the decision we were struggling with. My sister-in-law was serious distress with a bad bacterial infection and needed attention. Enjolina was great! My phone calls with Kathy at the Virginia office was efficient and helpful. I would use again and refer gladly. Thank you all for caring and helping during a difficult time. A, Costello

    My wife had 6 weeks of home PT and OT therapy after a knee replacement. Brittany, the PT…read moretherapist, was little help. She was not confident enough to help her stand. Brian the OT therapist was much better. After about 4 weeks, due to political tension between the PT & OT groups, the OT was directed to stop working on strengthening her legs and focus on her arms. The PT continued to work ineffectively on leg strength. My wife was making progress with OT before he was told to focus only on arm strength. The OT evaluator recommended we continue, but all home therapy was ended by the PT evaluator. When I called the Silver Spring office twice and left messages, to inquire about the status of my wife's therapy, they never returned my calls.

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    Human Touch Home Healthcare
    Human Touch Home Healthcare
    Human Touch Home Healthcare

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    Philia Home Care

    Philia Home Care

    4.7(11 reviews)
    3.6 miVan Ness/Forest Hills

    I used Philia on May 10, 2024 through my employer's back up care provider. I used the nanny…read moreservices for my 2 & 4 year old. For most of the day just the 2 year old was home / with her. Danielle S was very nice, and I would be happy for her to come again. It sounds like she has good experience for the role. We had one incident where she took out 3 colors of play dough and was making shapes with the stamps......... ON THE CARPET. She didn't realize she was creating the marks (leaving play dough stuck in the carpet) and didn't realize it was a carpet (she said she thought it was a play mat). I think we all make mistakes. She apologized. She didn't blame my son. He has never done play dough anywhere on the floor or carpet, and never used more than one color. I read on the internet that one needs to wait for it to dry before trying to remove it. I contacted the company later that day and very politely asked "what are we going to do about it if it doesn't come off?" The admin lady blamed my child knowing nothing about the situation. She said the kid probably told her to do it... and more blaming things, which were completely not true. She said she would speak to a supervisor and get back to me. She, nor anyone did get back with me. That's very unprofessional with not covering for your employee's mistake, and getting back to me.

    Finding Philia was the best thing that could have happened to our day care/nanny search. My husband…read moreand I were completely overwhelmed by the Washington, DC day care machine and really wanted a nanny once our child starts needing care. We found a neighbor to start a nanny share with and then dove head first into scouring the internet/care.com to find a nanny. What an overwhelming process! Then we found Philia and it just seemed too good to be a true - an organization that finds the nanny for you? That does all the pre-check work (background checks, interviews)? That handles all the administrative end of nannying (workers comp, insurance, payroll taxes)? How could it get better? Well it does. After a few emails with owner Kira, and then our initial in-person meeting, my husband and I were thrilled. Kira is passionate about her company and the services Philia offers and her response time & customer service are top notch. We have already met with and secured a nanny for our soon-to-be-arriving first child all thanks to Kira & Philia. Kira listens to your needs and wants and then she provides you with nannies that fit the bill. She takes SO MUCH of the time & stress out of nanny searching and we really couldn't be happier that we have started working with them for our childcare. Philia really, truly is DC's best kept secret right now!

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    Philia Home Care
    Philia Home Care
    Philia Home Care

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    Lenox Medical Supply - Speed control knob missing, battery meter not working

    Lenox Medical Supply

    2.5(65 reviews)
    2.7 miLogan Circle

    I had a very stressful and disappointing experience with Lenox Medical Supply / ScooterPlus…read moreRentals, and I would not recommend this company. This was a disability-related mobility rental while I was far from home and depending on the equipment to safely get around for meetings and obligations. The wheelchair provided did not meet my mobility needs, with issues involving the wheels and leg rests that made it difficult and unsafe for me to rely on. I contacted customer service to resolve the problem and was willing to accept a scooter replacement. However, after speaking with Chris, the trust was gone. His communication felt hostile, dismissive, and disrespectful at a time when I was already stressed and trying not to miss important meetings. The delivery driver was friendly and helpful, but the customer service experience was unacceptable. I also could not get clear answers about corporate, ownership, or escalation. The pickup process added more stress because it took too long for them to retrieve the wheelchair, and I had to deal with the hotel calling me and moving the equipment between my room and the lobby. Because I could not risk being without mobility access, I had to rent from another company that was respectful, professional, and provided reliable equipment. I paid additional money because of this situation. I requested a refund and was told I could not get one, so I am now having to go through other complaint channels. For a company providing medical and mobility equipment, compassion, communication, reliability, and professionalism should be the standard. This experience affected my trip, my meetings, my stress level, and my finances.

    No no absolutely not. They lied multiple times saying I was getting a refund that I was entitled to…read morewhen they had no intention of doing it. I eventually had to get an advocate involved after they lied to my bank. While I was finally given a refund it took weeks and involved multiple parties who couldn't believe the level of fraud and hostility from this business.

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    Lenox Medical Supply - One of the torn seat areas

    One of the torn seat areas

    Lenox Medical Supply - Spectra1

    Spectra1

    Lenox Medical Supply - Another torn seat area

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    Another torn seat area

    W.A.C.A. Agency LLC - homehealthcare - Updated June 2026

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