I regret terribly changing my review from one star to two. My primary is leaving his practice for a…read moreconcierge practice. Aetna called multiple providers. They called these guys and I had to buy a membership. If that is not the case, why are the salespeople communicating that to Aetna. Why do I have to buy a membership if they're in network? This is an attempt to gouge patients. This is what the ACA did. Doctors no longer own their own practices. Now Amazon owns a healthcare practice. They should not be in network if they're going to try and charge a membership fee.

Great experience. Everyone here was super nice and I loved the no-wait time. There were also…read moremultiple bathrooms that were for one person at a time (which is great if you need privacy), and the bathrooms were fully stocked with any miscellaneous needs (e.g., if you need tissues). I came here for an ear evaluation and while the examination was smidge too quick, all my questions were answered.

Thanks a lot to this human doctor who is very knowledgeable and helpful to prescribe the exact…read moretreatment for me Siham Raheb

The worst customer service ever. Had I read the reviews, I would have went somewhere else. Still…read morewaiting on labs and they have no care in the world to provide the results. I'm doing to file a complaint with the insurance department for their negligence. Just very disappointing and it seems all the staff are a part of their negligence.

I can't understand how anyone can rate this practice less than 5 stars! The amount of care,…read morekindness, and compassion I received from Dr. Dan Garfinkel and the whole team was unmatched. Incredibly efficient and pleasant (even joyful?) experience, from start to finish. Highly, highly recommend for all of your medical needs.

Had an excellent, seamless experience throughout. The app is so easy to use and I was able to…read moreschedule a next day appointment with a provider of my choice. The office itself is beautiful and calming. The front desk was very friendly and I was seen right on time. My provider, Kelly Thelin, was thorough, answered all of my questions, and I never felt rushed through my visit. I loved how efficient my entire visit was. Will definitely come back for my future healthcare needs!

I can enthusiastically recommend One Medical, which is owned by Amazon. And, no, I don't hate…read moreAmazon, so if that bothers you, take note. I admit, I was very skeptical, but the practice is so efficient and friendly, I'm recommending them to the Yelp DC community! And I"m very fussy about health care (I'm from Boston, what can I say--it's the best city in the US for health care!) The one item I was hesitant about--it's a common problem in the DC metro area--is you won't get an MD, you'll be seen by a Physician's Assistant. But--I lost my primary care MD 5 years ago, so started calling practices, GW MFA, etc., a year ago to find a new MD. Forget about it. I started calling again recently, hoping there were doctors available. Nope. There is NOTHING out there--I had estimates of waiting times of several MONTHS for an appointment with an MD. No one offered an appointment with an NP or a PA. A few places wouldn't even put me on for a wait list appointment! It's dire. I had no choice but to sign up at One Medical, which btw was recommended by two friends with high standards for doctors. There is another potential issue, that it's only general practice, no specialists. But they do a lot of the requisite tests, blood tests, etc. I already have my specialists, so it's not a problem for me. And my PA is excellent. She is pretty young, but very well trained, very smart, and responsive. And you can tell she likes her job! More good things about Farragut Square OneMed. I"ve been several times since joining a few months ago, and I've NEVER had a wait. The front desk folks, the techs, the medical professionals? All excellent, very personable, and polite. What a change from some other DC medical practices! They take insurance--and if you're not insured, they will figure it out. Also, they are so tech forward, everything is very easy to accomplish, and not stressful. No waiting on hold! Again, what a change. Anyway, if you need a primary care MD, and can't find anyone, give one of these practices a try. If you don't like them, you can leave.

I think One Medical has been a victim of their own success -- there are too many patients and you…read morecan never get an appointment now. The whole point of paying for it is supposedly so you can get prompt responses and next day treatment. At first, I could always get appointments same day or the very least the next day. Now to book a physical with my doctor, I needed to book 5 weeks out. To get an appointment for an illness, the next available on the app is over a week from now. A more traditional doctor, I could call and ask to be seen same day. But no one answers messages on the app anymore. I'm trying to switch practices but no one will answer me through the app how to cancel my membership. If you are looking for premium care and service, this is definitely not it anymore. PS: do yourself a favor and sort the comments by "newest first" -- you can pinpoint exactly when things went downhill. All the positive reviews are over a year old.

I come to this location to see Dr Worthing. He is an awesome doctor in my opinion and I'll be…read morecoming to him until one of us retires.

Let me start by saying my first visit with this doctor was amazing…read more However all interactions after this were not with the doctor and instead with office staff. --- I had to contact the office multiple times for lab and x ray results but dismissed this as a fluke --- For my follow up visit, where I needed to talk about my medication management and current pain levels I was denied access to care due to my need for ADA parking which was limited due to construction and damage in the parking garage. I tried for two weeks to make a complaint to corporate and they have not returned any of my calls to ensure that I have what is needed medically for my care. They couldn't even pretend to resolve it by saying if I pay this unfair fee I can be seen right away ---- I arrived 20 minutes early but was unable to locate handicap-accessible parking to fit my vehicle due to construction and blocked spaces in the nearby garages. While searching for parking, I called the office around 10:00 a.m. to inform them of my situation and ask whether I could still be seen by being worked in or did they want me to reschedule. I was transferred between three different call center representatives before finally connecting with someone. I have attached a photo I took today because I had to return to this same building to see another provider. The spots are still blocked off and not van accessible to allow for access for a person in a wheelchair like my son. By the time I found a parking spot at 10:20 am, I was told not to come in by the call center staff and that I would be charged a no-show fee, despite being on the phone with their call center for over 20 minutes trying to get help. At no point did I attempt to miss the appointment, I was actively trying to attend and communicate with the office because this is important for me to try to get a handle on my own health care. I explicitly asked them to put me through to the office and verify that I could not be seen. I was told no one answered the phone and also that they answered and said no... contradicting what the office manager later said. When the office manager, Jasmine Jackson, contacted me the following day, she stated that the office would have been able to see me had the call center communicated that I was waiting outside, but I was told not to come in by them even though I explicitly asked to be seen multiple times. Jasmine went further to blame me, suggesting that I should have parked in a lot a few blocks away behind a Tiffany's store. I am not familiar with the area, and I chose the two garages nearest the building and then street parking, because I was concerned about my ability to walk farther with my adult son, who has limited mobility and is difficult to push in a wheelchair, especially given my own back and extremity pain that limits my ablity to walk long distances. I also spoke with Kelly in the business office and Stacey in the call center, both of whom said they would follow up with me regarding this issue. Neither has contacted me as promised, demonstrating a continued lack of responsiveness from the office. I am concerned now that I have been abandoned for care because they are prioritizing this no show fee for an appointment I begged to attend as soon as I figured out how to safely get my son and I inside over my actual health status, knowing my medical condition impacts a vulnerable person who relies on my care.

Had to wait over 7 hours to be seen, even with an appointment. Short handed and disorganized. The…read morePA that saw me was friendly and competent.

I keep receiving bills from One Medical. I came in for a few services last year and not once did…read moreanyone tell me my insurance was not accepted. Instead I get a bill for over $500. Not once was I ever told the cost of services prior to any visit. This goes against the No Surprises Act of 2022. I have already reported One Medical to the Centers for Medicare and Medicaid Services. I have requested they adjust my bill accordingly, but I keep getting bills via email and mail. I even called at the beginning of 2022 to confirm my new insurance was accepted, and they confirmed it was. They used to be an amazing practice, but things have severely changed. I will not be renewing my membership even though I've been a member for years.

Everytime I have gone to One Medical the people there are great. You get checked in fast, the…read moredoctor sees you on time and they are professional,friendly and compassionate. No rushing, they take their time to make sure your issues are addressed. Today I had an issue with a sore throat and fever. I went on line and had an appointment time that was two hours away. When I got there I was checked in in under 30 seconds. The doctor took me back within five minutes and she listened to my issue, examined me, took some tests and determined what was wrong. Dr. Guansing spent about 20 minutes with me, no rushing, figured out the issue and sent me on my way. My experiences with One Medical are always like this and it was the same at the Bethesda and Pike and Rose facilities also.

I've experienced the usual high standard of care at this One Medical offices as in other offices…read more I don't know what the options were for where to set up the office. My guess is probably limited because it's Chevy Chase and they wanted a place with parking. Connecticut Ave can be...difficult, and this office is not near a metro. The parking in the back can also get crowded, and could be cheaper. So ultimately I deduct one star because it could have been a little more accessible, even to patients with cars. But the staff (especially the lab staff) is excellent and you can expect a similar experience as other offices.

They need to retrain or replace the receptionist. Nasty and I mean nasty attitude. She's gonna cost…read morethis place some business. My provider is very good, so no complaints there (and, at the end, that's really what matters most). The office space is spacious and clean. The in-house lab that draws your blood is fantastic as are the people who work there. And appointments start on time. Overall, it's a good experience. Just please fix the folks at the front!

Dr LaMarca has messed up with at least one lab or prescription refill each visit I've been there…read more I've spent hours on the phone with One Medical in the last 3 months alone trying to get mistakes fixed. Not worth the concierge fee if you're not getting concierge service.