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In the heart of downtown Austin its rooms are perfect size has excellent accommodations really close to the airport. The staff was very accommodating they allowed an early checkin I loved the restaurant onsite and the speakeasy as well. It's also very close to restaurants and bars downtown amazing location!! I would recommend this hotel if you're in Austin
Our new favorite hotel in Austin, period. if you're looking for a nice, quaint hotel in downtown ATX, look no further. Despite its size, it has the feel of a boutique hotel. No crowd. No wait. The valet service, albeit pricey at $60 per night, is by far the best we've experienced anywhere. Two valet attendants helped us at vehicle dropoff and four (yep quatro!) at pickup. The staff everywhere are sharp and professional. We received a complimentary pour of Prosecco at check-in. We got a corner room with lots of windows and a great view. Although small, it was ample. The room is gorgeously appointed with outlets and amenities galore. Plenty of closet space. Bath area is uber modern and clean. The king-size bed was comfy and the pillows were great.
W Austin: A Clinic in How to Alienate Guests The W Austin is proof that a hotel can get almost everything technically right--nice lobby, efficient valet, slick branding--and still fail so completely at the basics of hospitality that the entire experience becomes laughable, if not infuriating. The trouble began with something as trivial as receiving non-functional room keys at check-in, which on its own would barely register as an inconvenience. But the hotel's response turned it into a slow-motion train wreck. What followed was 40 minutes of being effectively locked in my room, trapped by the staff's apathy and empty promises. Here's the play-by-play: Arrive at my room, keys don't work. There happens to be a staff member right there who verifies my identity, lets me into the room, and promises new keys will "come right up." Twenty minutes pass. Nothing. I call the front desk. "The ambassador is on his way." Ten minutes later, still nothing. I call again. Same line. When I point out they already told me this, I get a smug correction: "No, I said he was going to be on his way soon." At 40 minutes, the so-called "ambassador" arrives. No apology. No explanation. Just says, "Here are your keys," and leaves, as if basic courtesy is somehow optional at the W. By this point, I'd already wasted enough time to file a corporate complaint. Corporate, naturally, was worse than useless--an endless hold line, "We are experiencing higher than usual call volumes" (no s**t, Sherlock), an auto-generated "we value your feedback" email, followed the next morning by a vague suggestion to speak with "leadership staff." No names, no phone numbers, no email addresses, no effort (see pictures). I responded almost immediately to that email, requesting that "leadership staff" contact me. The punchline? Over a full day after I'd checked out, I received an email from Brian Leibel, Director of Welcome Office & In-Room Dining at the hotel. Bland, perfunctory, and calculatedly late. The cowardice is almost impressive: waiting until the guest has left ensures there's no chance of an awkward face-to-face, no risk of accountability, and of course, no possibility of offering a gesture of goodwill during the stay (see pictures). Remember, I was booked with a group that also rented out the second floor conference area; they knew exactly where I'd be all day Tuesday and Wednesday morning. This is hospitality stripped of its humanity--transactional, evasive, and contemptuous of the very customers it pretends to serve. The irony is that this entire disaster could have been neutralized by the smallest flicker of effort: a timely apology, a handshake, a token credit of Bonvoy points. Instead, the W Austin chose stonewalling, smug deflection, and hiding behind email. If Marriott's Bonvoy brand is supposed to stand for loyalty, let me translate: it actually means, "We got your money. Bon voyage." For my part, I'll take my business--and my company's events--elsewhere. And if you're a Bonvoy member, I'd suggest you do the same, there are plenty of other Marriott properties in the area (see pictures). The W Austin has made it abundantly clear: you are not a guest. You're just an inconvenience they can't wait to check out.
I stay in Austin most weeks usually in the Marriott or Otis but decided to try the W this time! It was okay but I won't return as there was nothing I cared for on the property besides the nice smelling shower gel! Hotel is under construction- you have to take the elevator to the third floor to check in and check in was not particularly friendly - same can be said for Valet. Hotel has a fun modern vibe and the room is huge for Austin with a cool modern bathroom and decor but it had a weird overpowering smell like mothballs ! Some reviews mentioned a signature jasmine smell so maybe this was supposed to be it but it was bad and appeared to get worse when the AC was on - it made for a miserable stay it was that bad. Room was clean, bed not very comfy standard view of downtown. Room was pretty quiet and hotel felt very deserted! Ordered room service - salad with salmon was good, hummus was awful the bread it came with was hard, oily and inedible! Left most of my meal. It was okay but for the price there are way better hotels downtown - maybe it will get better after the construction is through!
Loved this hotel. They just finished a remodel in October of '24 and were still doing some construction in the lobby as of December. Still the room was really great. The style of everything was on point, the lighting, the couch, the rug, the closet. It all went really well together around a daring sort of teal color. Some standouts. Nespresso machine is always clutch. The bar end of the console, that lights up was a nice touch. Even with a cocktail beaker and spoon, just fun to have. The bath robe was luxuriously soft, maybe the nicest I've felt. Lights under the bed that light up by motion when you step out of the bed are also a subtle plus. Bathroom was spacious. The vertical blue shower tiles were gorgeous. The toilet separated by its own door is a nice touch for sharing the bathroom. The bed was luxuriously soft and same for pillows. The restaurant looked great though I didn't get to try this time. The bar and lounge were expansive with comfy furniture. Love when this space is joined together and open like this. There's a secret bar behind the lobby bar called the blue room. A cool vibe though less loungy, not as warm and inviting. Nice cocktails though with some top shelf alcohol. There's a lot of bathrooms back there too which is always good to have. It's in a good location in downtown austin, I found it to be sort of in the middle of everything I wanted to go see and do. Great walkability. Overall will definitely be my first consideration to stay next time I return to Austin.
We were here for a quick Valentines staycation and it was lovely. From the unprompted rose petals creating us to the friendly staff it was a perfect weekend.
This is such a nice hotel! It's super close to a ton of food places and bars downtown and has an amazing view. They have an amazing gym and spa and a great restaurant, Serenade, downstairs for breakfast, lunch and dinner. The bar is great too!! Service was excellent and the rooms are spacious with great amenities! Super clean, would definitely stay again!
I recently stayed at the hotel and it was just ok. The hotel is being remodeled so the front of the hotel is mostly blocked off and they have a temporary restaurant on the 2nd floor in the hallway. My check-in was fine and my room was nice. Definitely can feel that the hotel needs a refresh though. Paint and wallpaper in the hallways were beat up. I did go to the restaurant for lunch one day. I ordered a salad and they ended up bringing me the wrong one. But I ate it anyway as it was my 2nd choice. I got there in between staff breaks so they were not as attentive as they could have been. I had the ARUGULA + BABY SPINACH salad: Cherry tomato, avocado, pecorino, lemon vinaigrette, balsamic honey reduction. I added shrimp. The salad was tasty and I really liked the shrimp. The hotel did not have a store but they were very nice and gave me a can of soda one morning when I asked if I could buy one somewhere. I did eat some chocolate covered almonds from the mini bar which I told the hotel about when I checked out. Over $17 for a little pack of chocolate almonds. That is ridiculous. Then the hotel charged me again for them, plus some sort of oxygen thing I did not use, after the cleaning staff cleaned my room. They did take that charge off my bill. So hopefully things will improve when the remodel is done as its in a great location.
Great location that's within walking distance to a ton of restaurants and bars. Front desk was really knowledgeable and efficient Room has great beds and was very clean
The scent of a hotel automatically changes my mood during my trips. The W has that soft (jasmine?) smell throughout the hotel which makes me so happy. Hubs and I stayed in the King Suite which was super roomy and a nice change from our last few hotels (tiny rooms in New York and Europe). Some things worth mentioning: + spacious room + friendly front desk staff and room service for cleaning and in room dining. They're all genuinely happy and it shows throughout the hotel. + they change their elevator mats from good morning, good afternoon, to too evening. I love it! + they offer robes (but no slippers). + the hotel is under construction but has their restaurant on the 2nd floor which offers a delicious Chicken Caesar Salad! + the hotel is located in a walkable area. My go-to coffee shop and restaurants were all walking distance to the W. I think the only downside is the construction taking place so the exterior isn't the prettiest but it's not like it changes anything with my room. I would have also preferred a branded body wash/shampoo but I luckily had my own travel-sized goodies with me. Aside from that, I was very pleased with my stay and would definitely consider staying at the W again.
I hosted my birthday party this year at the W Austin pool and truly had the best time ever!!! Here are the things I LOVED: - I coordinated my event with the Marketing Manager, Julia, and she was incredible to work with: quick response time, professional, and welcoming. I got to meet her in person as well and she was very kind and seemed genuinely excited to have my event at their property! - Was greeted upon arrival by the Pool Deck Manager (he could have a different title), Jorge, who made sure my event ran smoothly and he was super attentive to my group's needs. The event went perfectly thanks to him!! - The pool deck and pool itself were SUPER clean. Lots of towels and staff taking care of the space. And it's literally stunning. Plenty of cabanas with shade, a walk up bar, and lots of additional seating. - DJ played amazing music and let me request songs (which I know some DJs hate, but it was my birthday so it made it extra special hearing my favorite songs!) - The servers were so sweet and helpful! They all had wonderful energy and were quick to take my guests' orders and bring their drinks/food back to them as efficiently as possible. Other notes: - Drinks are pricey, but that's standard for a downtown hotel in any city - Valet parking available - Yummy food on the menu - I also stayed in one of their suites and it was incredible with gorgeousss city views! Thanks again for having me W Austin! Can't wait to come back again soon! 10/10 recommend for your next event.
Marjan and I visited the W this past weekend, not having returned for some 7 years previous. The transformation of our favorite boutique hotel is remarkable. The hotel is found on Lavaca Street, conveniently located proximate to watering holes, restaurants and shopping. On arrival, valet staff were prompt, registering our car, bell staff immediately offering help with luggage. Entering, the W is not as we remembered. Over the past year the hotel has undergone major renovation, and scanning the area, registration, bar and restaurant assume a gleaming new look. The registration staff were more than polite and welcoming, and immediately attentive. One feature new to us: a phone app that serves as key to our suite! Entering our room, here friends is a description that meets the eye. Previously, the very pleasing decor featured colors and decor elements that some could say assumed, almost whimsy. Images of rock stars had covered the walls, the color schemes bright, pleasing. Now however, entirety of the suite is of a more elegant decor, with very upscale furnishings, lighting, carpeting and wall art. Left of the entrance is found a writing desk, one end topped with beverage service glasses, the other with our desired Nespresso coffee pot. The living room features stylish chair and floor lamp, modern curved sofa with interesting cushions, and area rug of pleasing texture, dimension and color, large flat screen television. The bathroom features large tub, glass enclosed shower and gleaming chrome faucets and rainfall shower head. The lighting over the basin perfectly placed below, above and around the large mirror, the mirror completely covering the wall. Separate water closet as one would prefer, the lighting motion activated. The king bed was raised on a small pedestal, again with contemporary lighting left and right of the headboard. Our particular suite featured large windows on corner, facing north and west, giving a remarkable view of the scrapers surrounding the area, and the lake area below. Wow! Also within, stylish chair...yellow...and wall mounted flat screen. Our overall impression: major investment in quality finish, with very high end furnishings throughout. Marjan and I favor very modern, contemporary as opposed to more traditional, so for our taste, we consider the reborn W certainly among the top 3 hotels that we visited...ever. We spied the exercise room, well equipped, and while we dined and breakfasted elsewhere with friends, did not experience the restaurant nor room service of the W. But, in truth, given the significant investment we witnessed, we cannot imagine that food service would be less than exceptional. Would we recommend the W Austin? Definitely! We know where we will stay at next visit to Austin! Be well Yelpers!!
The W is located in downtown Austin two blocks from the lake in a newly developed area. After booking an impromptu and long overdue trip I booked a fabulous corner queen room. Check in was easy breezy and I was offered champagne or water. As a non drinker the choice was clear. My room on the 12th floor had two corner windows with sweeping views of the bustling and expanding downtown Austin area. Features such as single point lighting, magnetized bedside charging, labeled work desk charging, Nespresso espresso machine, and clothing steamer were -appreciated. I've discovered in my 400 plus day run streak that running is the best way to explore any new area. My run around Austin was perfect even though my Apple Maps kept leading me astray. I digress... The W also has a fabulous AWAY spa, workout area, and outdoor pool. The hotel is undergoing renovations but this wasn't really felt in any way. The restaurant has moved to the 2nd floor and has healthy tasty food. The entry lobby bar area has some great art on display. Thanks to all the great staff who were inviting and helpful. Hurrah W!
2 months ago
2 months ago
In the heart of downtown Austin its rooms are perfect size has excellent accommodations really close to the airport. The staff was very accommodating they allowed an early checkin I loved the restaurant onsite and the speakeasy as well. It's also very close to restaurants and bars downtown amazing location!! I would recommend this hotel if you're in Austin read more
Our new favorite hotel in Austin, period. if you're looking for a nice, quaint hotel in downtown ATX, look no further. Despite its size, it has the feel of a boutique hotel. No crowd. No wait. The valet service, albeit pricey at $60 per night, is by far the best we've experienced anywhere. Two valet attendants helped us at vehicle dropoff and four (yep quatro!) at pickup. The staff everywhere are sharp and professional. We received a complimentary pour of Prosecco at check-in. We got a corner room with lots of windows and a great view. Although small, it was ample. The room is gorgeously appointed with outlets and amenities galore. Plenty of closet space. Bath area is uber modern and clean. The king-size bed was comfy and the pillows were great. read more
1 year ago
W Austin: A Clinic in How to Alienate Guests The W Austin is proof that a hotel can get almost everything technically right--nice lobby, efficient valet, slick branding--and still fail so completely at the basics of hospitality that the entire experience becomes laughable, if not infuriating. The trouble began with something as trivial as receiving non-functional room keys at check-in, which on its own would barely register as an inconvenience. But the hotel's response turned it into a slow-motion train wreck. What followed was 40 minutes of being effectively locked in my room, trapped by the staff's apathy and empty promises. Here's the play-by-play: Arrive at my room, keys don't work. There happens to be a staff member right there who verifies my identity, lets me into the room, and promises new keys will "come right up." Twenty minutes pass. Nothing. I call the front desk. "The ambassador is on his way." Ten minutes later, still nothing. I call again. Same line. When I point out they already told me this, I get a smug correction: "No, I said he was going to be on his way soon." At 40 minutes, the so-called "ambassador" arrives. No apology. No explanation. Just says, "Here are your keys," and leaves, as if basic courtesy is somehow optional at the W. By this point, I'd already wasted enough time to file a corporate complaint. Corporate, naturally, was worse than useless--an endless hold line, "We are experiencing higher than usual call volumes" (no s**t, Sherlock), an auto-generated "we value your feedback" email, followed the next morning by a vague suggestion to speak with "leadership staff." No names, no phone numbers, no email addresses, no effort (see pictures). I responded almost immediately to that email, requesting that "leadership staff" contact me. The punchline? Over a full day after I'd checked out, I received an email from Brian Leibel, Director of Welcome Office & In-Room Dining at the hotel. Bland, perfunctory, and calculatedly late. The cowardice is almost impressive: waiting until the guest has left ensures there's no chance of an awkward face-to-face, no risk of accountability, and of course, no possibility of offering a gesture of goodwill during the stay (see pictures). Remember, I was booked with a group that also rented out the second floor conference area; they knew exactly where I'd be all day Tuesday and Wednesday morning. This is hospitality stripped of its humanity--transactional, evasive, and contemptuous of the very customers it pretends to serve. The irony is that this entire disaster could have been neutralized by the smallest flicker of effort: a timely apology, a handshake, a token credit of Bonvoy points. Instead, the W Austin chose stonewalling, smug deflection, and hiding behind email. If Marriott's Bonvoy brand is supposed to stand for loyalty, let me translate: it actually means, "We got your money. Bon voyage." For my part, I'll take my business--and my company's events--elsewhere. And if you're a Bonvoy member, I'd suggest you do the same, there are plenty of other Marriott properties in the area (see pictures). The W Austin has made it abundantly clear: you are not a guest. You're just an inconvenience they can't wait to check out. read more
I stay in Austin most weeks usually in the Marriott or Otis but decided to try the W this time! It was okay but I won't return as there was nothing I cared for on the property besides the nice smelling shower gel! Hotel is under construction- you have to take the elevator to the third floor to check in and check in was not particularly friendly - same can be said for Valet. Hotel has a fun modern vibe and the room is huge for Austin with a cool modern bathroom and decor but it had a weird overpowering smell like mothballs ! Some reviews mentioned a signature jasmine smell so maybe this was supposed to be it but it was bad and appeared to get worse when the AC was on - it made for a miserable stay it was that bad. Room was clean, bed not very comfy standard view of downtown. Room was pretty quiet and hotel felt very deserted! Ordered room service - salad with salmon was good, hummus was awful the bread it came with was hard, oily and inedible! Left most of my meal. It was okay but for the price there are way better hotels downtown - maybe it will get better after the construction is through! read more
Loved this hotel. They just finished a remodel in October of '24 and were still doing some construction in the lobby as of December. Still the room was really great. The style of everything was on point, the lighting, the couch, the rug, the closet. It all went really well together around a daring sort of teal color. Some standouts. Nespresso machine is always clutch. The bar end of the console, that lights up was a nice touch. Even with a cocktail beaker and spoon, just fun to have. The bath robe was luxuriously soft, maybe the nicest I've felt. Lights under the bed that light up by motion when you step out of the bed are also a subtle plus. Bathroom was spacious. The vertical blue shower tiles were gorgeous. The toilet separated by its own door is a nice touch for sharing the bathroom. The bed was luxuriously soft and same for pillows. The restaurant looked great though I didn't get to try this time. The bar and lounge were expansive with comfy furniture. Love when this space is joined together and open like this. There's a secret bar behind the lobby bar called the blue room. A cool vibe though less loungy, not as warm and inviting. Nice cocktails though with some top shelf alcohol. There's a lot of bathrooms back there too which is always good to have. It's in a good location in downtown austin, I found it to be sort of in the middle of everything I wanted to go see and do. Great walkability. Overall will definitely be my first consideration to stay next time I return to Austin. read more
1 year ago
We were here for a quick Valentines staycation and it was lovely. From the unprompted rose petals creating us to the friendly staff it was a perfect weekend. read more
3 months ago
This is such a nice hotel! It's super close to a ton of food places and bars downtown and has an amazing view. They have an amazing gym and spa and a great restaurant, Serenade, downstairs for breakfast, lunch and dinner. The bar is great too!! Service was excellent and the rooms are spacious with great amenities! Super clean, would definitely stay again! read more
I recently stayed at the hotel and it was just ok. The hotel is being remodeled so the front of the hotel is mostly blocked off and they have a temporary restaurant on the 2nd floor in the hallway. My check-in was fine and my room was nice. Definitely can feel that the hotel needs a refresh though. Paint and wallpaper in the hallways were beat up. I did go to the restaurant for lunch one day. I ordered a salad and they ended up bringing me the wrong one. But I ate it anyway as it was my 2nd choice. I got there in between staff breaks so they were not as attentive as they could have been. I had the ARUGULA + BABY SPINACH salad: Cherry tomato, avocado, pecorino, lemon vinaigrette, balsamic honey reduction. I added shrimp. The salad was tasty and I really liked the shrimp. The hotel did not have a store but they were very nice and gave me a can of soda one morning when I asked if I could buy one somewhere. I did eat some chocolate covered almonds from the mini bar which I told the hotel about when I checked out. Over $17 for a little pack of chocolate almonds. That is ridiculous. Then the hotel charged me again for them, plus some sort of oxygen thing I did not use, after the cleaning staff cleaned my room. They did take that charge off my bill. So hopefully things will improve when the remodel is done as its in a great location. read more
1 year ago
The scent of a hotel automatically changes my mood during my trips. The W has that soft (jasmine?) smell throughout the hotel which makes me so happy. Hubs and I stayed in the King Suite which was super roomy and a nice change from our last few hotels (tiny rooms in New York and Europe). Some things worth mentioning: + spacious room + friendly front desk staff and room service for cleaning and in room dining. They're all genuinely happy and it shows throughout the hotel. + they change their elevator mats from good morning, good afternoon, to too evening. I love it! + they offer robes (but no slippers). + the hotel is under construction but has their restaurant on the 2nd floor which offers a delicious Chicken Caesar Salad! + the hotel is located in a walkable area. My go-to coffee shop and restaurants were all walking distance to the W. I think the only downside is the construction taking place so the exterior isn't the prettiest but it's not like it changes anything with my room. I would have also preferred a branded body wash/shampoo but I luckily had my own travel-sized goodies with me. Aside from that, I was very pleased with my stay and would definitely consider staying at the W again. read more
3 years ago
I hosted my birthday party this year at the W Austin pool and truly had the best time ever!!! Here are the things I LOVED: - I coordinated my event with the Marketing Manager, Julia, and she was incredible to work with: quick response time, professional, and welcoming. I got to meet her in person as well and she was very kind and seemed genuinely excited to have my event at their property! - Was greeted upon arrival by the Pool Deck Manager (he could have a different title), Jorge, who made sure my event ran smoothly and he was super attentive to my group's needs. The event went perfectly thanks to him!! - The pool deck and pool itself were SUPER clean. Lots of towels and staff taking care of the space. And it's literally stunning. Plenty of cabanas with shade, a walk up bar, and lots of additional seating. - DJ played amazing music and let me request songs (which I know some DJs hate, but it was my birthday so it made it extra special hearing my favorite songs!) - The servers were so sweet and helpful! They all had wonderful energy and were quick to take my guests' orders and bring their drinks/food back to them as efficiently as possible. Other notes: - Drinks are pricey, but that's standard for a downtown hotel in any city - Valet parking available - Yummy food on the menu - I also stayed in one of their suites and it was incredible with gorgeousss city views! Thanks again for having me W Austin! Can't wait to come back again soon! 10/10 recommend for your next event. read more
Marjan and I visited the W this past weekend, not having returned for some 7 years previous. The transformation of our favorite boutique hotel is remarkable. The hotel is found on Lavaca Street, conveniently located proximate to watering holes, restaurants and shopping. On arrival, valet staff were prompt, registering our car, bell staff immediately offering help with luggage. Entering, the W is not as we remembered. Over the past year the hotel has undergone major renovation, and scanning the area, registration, bar and restaurant assume a gleaming new look. The registration staff were more than polite and welcoming, and immediately attentive. One feature new to us: a phone app that serves as key to our suite! Entering our room, here friends is a description that meets the eye. Previously, the very pleasing decor featured colors and decor elements that some could say assumed, almost whimsy. Images of rock stars had covered the walls, the color schemes bright, pleasing. Now however, entirety of the suite is of a more elegant decor, with very upscale furnishings, lighting, carpeting and wall art. Left of the entrance is found a writing desk, one end topped with beverage service glasses, the other with our desired Nespresso coffee pot. The living room features stylish chair and floor lamp, modern curved sofa with interesting cushions, and area rug of pleasing texture, dimension and color, large flat screen television. The bathroom features large tub, glass enclosed shower and gleaming chrome faucets and rainfall shower head. The lighting over the basin perfectly placed below, above and around the large mirror, the mirror completely covering the wall. Separate water closet as one would prefer, the lighting motion activated. The king bed was raised on a small pedestal, again with contemporary lighting left and right of the headboard. Our particular suite featured large windows on corner, facing north and west, giving a remarkable view of the scrapers surrounding the area, and the lake area below. Wow! Also within, stylish chair...yellow...and wall mounted flat screen. Our overall impression: major investment in quality finish, with very high end furnishings throughout. Marjan and I favor very modern, contemporary as opposed to more traditional, so for our taste, we consider the reborn W certainly among the top 3 hotels that we visited...ever. We spied the exercise room, well equipped, and while we dined and breakfasted elsewhere with friends, did not experience the restaurant nor room service of the W. But, in truth, given the significant investment we witnessed, we cannot imagine that food service would be less than exceptional. Would we recommend the W Austin? Definitely! We know where we will stay at next visit to Austin! Be well Yelpers!! read more
2 years ago
The W is located in downtown Austin two blocks from the lake in a newly developed area. After booking an impromptu and long overdue trip I booked a fabulous corner queen room. Check in was easy breezy and I was offered champagne or water. As a non drinker the choice was clear. My room on the 12th floor had two corner windows with sweeping views of the bustling and expanding downtown Austin area. Features such as single point lighting, magnetized bedside charging, labeled work desk charging, Nespresso espresso machine, and clothing steamer were -appreciated. I've discovered in my 400 plus day run streak that running is the best way to explore any new area. My run around Austin was perfect even though my Apple Maps kept leading me astray. I digress... The W also has a fabulous AWAY spa, workout area, and outdoor pool. The hotel is undergoing renovations but this wasn't really felt in any way. The restaurant has moved to the 2nd floor and has healthy tasty food. The entry lobby bar area has some great art on display. Thanks to all the great staff who were inviting and helpful. Hurrah W! read more
I was in town on a business trip and chose this hotel due to its close proximity to the office because I'm directionally challenged. However, it was definitely in a prime location and walking distance to so many great places in Austin. The hotel is also next door to the Austin City Limits music venue so it may be a little louder than you'd expect. Whoever does the branding/marketing for W Hotels deserves all of the gold stars! Each location that I've stayed at has been so chic and the W Austin didn't disappoint in terms of decor! I stayed in a Wonderful Room (thank you to my employer for the corporate rate!) and it was more than spacious! The bathroom was filled with the basic amenities (shampoo, conditioner, body wash, soap, lotion) and you have the option of ordering additional items (shower cap, toothbrush + toothpaste, extra towels, etc.) through the Bonvoy app. The bed was super comfortable as the pillows were plush and the sheets were soft. There were ample outlets throughout the rooms as well. There are also complimentary water bottles provided as well. Check-in was friendly and swift and I had no issues checking out through my app. If you have the time to workout, the gym is so worth checking out! There are plenty of cardio machines, Peloton bikes, weights (racked and free weights), and a yoga/pilates room with plenty of space for other workouts/stretching. It's also open 24/7. The locker room, shared with the spa, was also clean and well kept. read more
1 year ago
1 year ago
2 years ago
The renovation of the W hotel Austin is pretty nice! One of the best locations downtown Austin! Very walkable! read more
2 years ago
2 years ago
We had a great time having drinks by the pool. Our server was David and he helped us have a fun day. The views from the pool give all the summertime in the city vibes! read more
2 years ago
4 years ago
If I could give it zero I would. Waited 10 minutes with no other guests for valet. Drop off was dark and unmarked. Front desk was snotty to me when I indicated reservation was in my husband's name. She dismissed me like a 5 yr old. Very moody vibe - lighting is very low. Room is old. Have to leave the light switch my the door on in order to have any lights on in the room. This means the entry light is on all the time or you walk around in the dark since none of the other lights work. There are no outlets on either side of the bed. Be side had a 2 plug strip so had to run a chord under the pillows to use medical device. Needless to say there's no place near the beds to charge any devices. Large desk but only 1 outlet under the desk to plug in anything. Have t use a charger that plugs into an electrical outlet. No USB. Instead there's little pieces of paper 1x1 Note to Self and pens in numerous places with note holders - what???? Stupid. Bathroom floor was very slippery and using a walk in shower puts water everywhere in the bathroom. No fitted sheet so sheets come off the mattress as soon as you sit on it. Just bad. Upscale - maybe not. read more
1 year ago
The granddaddy of Austin modern chic hotels where out in front seems to always be an exotic car parking lot. This property is now part of the Marriott family and part of their Luxury class of hotels. The lobby and bar lounge is contemporary modern with first class service. We had great tasting drinks here and seems to a routine every time we are downtown. The staff is very professional and polite. The Trace restaurant here is very good and has patio seating. Outside appended to this hotel is the Austin City Limits music venue and Starbucks Reserve. Both places should be on your list to checkout. This hotel since completion has had competition springing up around it but still a place attracting young travelers who either love the great downtown location and/or pool party scene. read more
3 years ago
I'm a true Austinite and this is one of the bars/lounges my friends and I like to relax in with a good drink or two. Always a good spot to tuck in to visit and chill at located in the W. read more
7 years ago
Here visiting Austin My friends took me out here to dance salsa Music is good Atmosphere is nice Dancing is fun read more
I'm having a hard time finding something positive to start this review with. Okay, the staff who works at the pool are amazing! They are the gold stars of this hotel! This hotel is filthy. Stains on the carpet everywhere. The water coming from the sink smells like sewer water. The parts of the curtains that should be white are tinged in yellow and brown. It is disgusting. I had my Do Not Disturb on my door while I was in my room taking a shower... as I'm getting out of the shower I hear this BAM! Someone is coming in my room! WHAT DONT YOU UNDERSTAND ABOUT DO NOT DISTURB??????? That is such a huge violation! I call down to Whatever-Whenever about someone coming in my room and they could have cared less. read more
I love this style of hotel and upon arrival was initially excited. Suzanne (really wonderful) took her time to show me around, tell me all about the exciting things the hotel offered and what to expect. I was told the hotel will undergo a full renovation. I now know it is much needed. Before arrival I was emailed by the hotel informing me the pool and pool deck would be closed for the duration of my stay. I was bummed but knew I likely would not be swimming so no biggie. I was told I could use a nearby hotel if needed. When I arrived in my room, I could tell it was in need of a refresh as it was dated. One odd thing I noticed is there was no dresser for my clothes. Only a very small closet. One item I did really love was the full size toiletries that were of great quality. I saw a note addressed to me that stated there would likely be people working out of my window (12th floor) and to close my blinds for privacy. What a bummer. Again, being in Property Management I didn't mention it because sometimes the hotel has no other option. The major problem that was a kicker is when we arrived back at our hotel late evening we were unable to access our room for two hours. The elevators were completely down and apparently no stairs went to that location. That makes absolutely no sense to me. There should always be an emergency exit. How is that possible? The manager on duty did her absolute best to accommodate us by us providing food and drinks but unacceptable. We had already booked a spa appointment for two one hour massages the next morning. I woke up to a text informing me there was a mainline break in the spa and my appointment was cancelled. Not sure much else could go wrong on a three night stay. The manager did give me a call and offer me points for the inconvenience and apologized. I was offered 15k Marriott points. Me not knowing what that equated to, I accepted. Upon further review that is not even 1 night stay where I am from. I'm actually a bit disappointed in this offering and considering calling the manager back. This was not a cheap hotel and for the price I expected more. Pros: Suzanne and the bar staff were so enjoyable $32 credit for breakfast daily at the attached restaurant. Delicious food. It has a nice aesthetic and I see potential. Cons: Elevator emergencies Broken water pipes Construction throughout read more
2 years ago
3 years ago
Had a very pleasant stay at W Austin during SXSW. Staff was all friendly and the room was contemporary. Joe's coffee was right around the corner. There was also a Starbucks on the same block. So many food options within walking distance. Excellent location. read more
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