I had a terrible experience i came in with some Jewelry. I was giving when my grand father passed…read more I just wanted to see if it was real. He instantly goes this sh** is fake. I was like ok. Can u tell me a lil more because is says it 14k Italy on it. Refuse to answer questions cust at me. Then just said im done and walked away. I wasn't even in the store 2mins. Iv never been so disrespected in a place of busy in my life. Never trust the guy you see in the commercial. Extremely rude and disrespectful. This site won't let me give it zero stars but if i could I would. Conduct your self better.

Larry is honest, trustworthy and an all around sweet guy. His prices can't be best. I won't go to…read moreanyone else. I live in Fairview Park and he's worth the trip to Bedford

Amazing staff and jewelry!!!! Excellent value! Recommend highly!!! Staff are very knowledgeable,…read moreprofessional, courteous and friendly!!!! Jewelry is high quality and thoughtfully designed!!!!

I referred my son to Rachel and Barb and he reports receiving exceptional services. He reports…read morethey listened well, explained terms in a layman's way and made him feel welcome. Best of all his now fiance lives the ring!

Chagrin Fine Jewelry is great! They carry Gold, Silver, Diamonds, Pearls & Antique jewelry. If you…read morewant something custom made the owner will design it. He also does engagement & wedding rings. There is jewelry & watch repair. They will buy gold, platinum & gold coins. It is a family owned business run by husband & wife. They will greet you & help you find the perfect gift or something for yourself.

The owners were very helpful and friendly. My engagement ring had a huge scratch on the bottom…read moreapparently from being sized incorrectly and they replaced the soldering and re-did the rhodium plating, it looks perfect now and they got it back to me in less than a week, excellent service!

I'm really bummed that I have to update my review in this way. After my first experience here I was…read moreeager to go back when we needed a new set of rings, this time a matching set for myself and my partner. First issue: I wanted my new ring to be close in size to the previous ring I had gotten, and despite emphasizing this several times, Bruce either ignored me or assured me the smaller band would be fine. I don't like it. Second issue: we chose matching raspberry colored stones for our rings. One stone in mine, three in my partners. Over the following two weeks we got several calls asking if we were sure we didn't want to choose something "more masculine" for my partners ring. We told them multiple times that we were happy with the color we had chosen and to go ahead and finish the rings. Third issue: almost two months go by and we have heard NOTHING, despite being told our rings would take no more than a couple of weeks. I finally called them and was told by the woman who answered that the shop had deemed my partners ring "low priorty" because they didnt think we "needed it anytime soon" and hadn't even touched it. She said she would have Bruce call me back the next day to deal with my displeasure. The next day I called an hour before they closed because I still hadn't heard. When I finally got to talk to Bruce he immediately threw the woman under the bus and said everything she had told me was wrong, then proceeded to give me the exact same explanation she had, just more sugar coated. He asked us to come in to the store one more time to confirm what we wanted. Fourth issue: we ended up going to the store as requested and my partners ring still hadn't been touched. Bruce brought out the stones and tried to tell us that they just "couldn't find" two similarly colored stones, so we should settle for the redder (subtext: more masculine) stone as the center of my partners ring. After confirming that the the stone was the same size as the one destined for my ring, I told him to put the darker stone in my ring since the setting would allow light in and make the darker stone appear slightly lighter to match the pinker stones. I also made it clear that I did not appreciate the obvious attempts to subvert our wishes for both of us to have the raspberry colored stones we'd initially chosen. My partner already deals with anxiety and having to constantly reaffirm their choice of stone color was stressful for them. Fifth issue: today we recieved a bill for the ring resizing they did on another ring my partner had purchased there that we had been told not to worry about. All in all, it took us over two months and way too much judging to get an approximation of the rings we wanted. We paid way too much considering the way we were treated, and we won't be returning. If you are anything other than a heteronormative couple looking for variations on a traditional set of rings, I highly advise you to go elsewhere.

The best! Bruce and Susie are amazing to work with. They use a family diamond and worked to…read morecustomize an engagement ring with it, and the end result was better than I can ever had expected! Bruce took the time to sit with my fiance and educate him on the diamonds, so he was fully knowledgable about his decisions. They also made my mother's engagement ring into a beautiful necklace, and used great techniques to help me visualize what it would look like. Again, turned out beautiful and Bruce took the time to help me customize the necklace to exactly how I wanted it. Wouldn't work with anyone else - they are top notch!

Goldsmith Jewelers made my engagement ring dreams come true after a nightmare with another jeweler!…read moreMy fiance purchased a ring from another jeweler before he proposed in September. The ring had a lot of problems e.g. it was mounted incorrectly and the diamonds fell out. We returned the ring and I was of course heart broken. After some research we came across Goldsmith Jewelers. When we walked in we were greeted by Tina and Kurt. They were both super friendly and VERY helpful. They explained the diamond ratings and certifying diamond bodies. The information that they provided and Kurt's certifications, AGS and GIA, made us feel at ease and confident that they could create a beautiful ring. We asked if they had Marquise diamonds or if they could bring some in for us to look at. After a few days they called us to look at two diamonds and different settings. The diamonds and settings we're so beautiful it took me awhile to decide what I wanted. I eventually decided to get a plain halo setting. The ring took three weeks to create but it was well worth the wait. I'm obsessed and haven't stopped staring at it since we picked it up. If you're looking for a quality engagement ring or quality jewelry stop by Goldsmith Jewelers. You won't be disappointed!

I Worked with Kurt at GoldSmith Jewelers for my fiancée engagement & wedding rings as well as my…read morewedding ring. After shopping around at several Jewelers I found their prices to be very reasonable. I also was 100% satisfied with the quality of the work and customer service. We created a custom engagement ring using an inherited family diamond. They were able to give us exactly what we asked for. I would recommend them to anyone as I believe you will receive better quality and service than the big chain jewelers with the added bonus of comparable pricing.

I would not trust the guy!! Gary looks and acts like he is…read moreabsolutely sincere and does his best to help and advise, but all that just a mask! He made me pay double price for jewelry items that have no value and not certified! He also refused to exchange for the same price. Is it because he knows that he will never sell it again and because it is just good plated ?

Beautiful jewelry. Love supporting a small business with such high quality pieces as well as…read moreattention to detail for finding the perfect piece. And the owner is delightful.

It has been years since I've worn my wedding rings; my post-partum fingers remained a size larger,…read moreand I avoided the hassle (and the cost) of having my rings re-sized. I received an advertising newsletter in the mail several weeks ago, and Gem-Crafters was one of the businesses featured. The owner is also a Kent State University alum (go Flashes!), so I kept the mailer, and finally took my rings in two days ago. The cost was so reasonable that I asked him to re-size three rings and repair a broken bracelet, and left the items with him. He called the following day to let me know the work was done, and that I could pick them up at my convenience. While-you-wait repairs are available, the owner will clean your jewelry at no cost, and he welcomed my dog (dog-friendly businesses have a special place in my heart). I took a few of his business cards to give to friends who've told me how much they paid for jewelry repairs, and how long they had to wait.

I had a pearl necklace that the clasp broke. Stopped by on Saturday to drop it off and my necklace…read morehad been re-strung and repaired by Tuesday. It seemed a bit expensive overall ($90) but I had gone to a jewelry store and most pearl repair work is outsourced so it'd probably be more expensive in that route. Great customer service. They also do a ton of other repair stuff (watches, polishing, etc) and I would definitely bring other things back to them in the future.

I've been a loyal but sparse customer since 1998 when Tim designed my wedding ring. 10 years later…read moreI divorced and traded in the gorgeous ring for a ruby (my birthstone). I am going back to have him recreate the original wedding ring because I loved it so much. Tim has an artistic eye and listens to his customer. This is hard to find in a chain jewelry store and I will never buy from one of them. Tim is the artist and I am as well. Together we are going to make something exciting. I'm not rich in money but rich in honoring local artisans. Tim is one. Value is in the eye of the beholder. Labs are great for the newer generation, real is for us ol' folks. Learn about gems, diamonds and know you are no longer abusing the less privileged because diamonds and the like have been in circulation for centuries. Leonard DiCaprio supports labs. We have a yellow lab and a jack russell. That's our lab preference. Lol and good eyes.

I will never take another piece of jewelry into this business which btw has bankers hours and then…read moretheir not there at the times 11-5 either, I big rip off as far as what they charge they make up the amount standing there. I took two very simple repairs in there on 9/3/21. Horrible customer service and horribly organized. If there is a minimum charge of $12.00 I WAS NEVER told that. Went back twice they could never find my stuff..I picked it up today 9/21/21.