Been coming here every so often over recent years for a variety of issuse from ankle, to lower back…read moreto neck issues and have always experienced great care from their physical therapists and it remains a place I recommend for injury rehab and education regardless if you are a pro athlete, a weekend warrior, or a regular joe injured on the job or doing everyday activities. Not only are they skilled to help, but they asdo do care. But that also means that there aren't sometimes issues that need attention or rectifying. The lost star from this visit is becasue of certain assumptions made during my visit. It is common fore your therapist here, when applying cups or needles as a therapudic tool, will walk away and work on others. Sometimes they dont return and another care professional will finish up. On this case, that was what happened and I was just handed some papers showing after care execises to do at home. The problem was, there was no communication as to the purpose of each or demonstartions. Because they know me, there was an assumption that I know what to do at home. Although a picture and description is helpful, it is very easy to do things wrong making it ineffective to the intent or in such a way to cause undesired pain or fatigue. So always ask, if it is your first time with a new exercise or you are addressing a different issue from the last time, ask for a demonstration before you leave. They have offered an opportunity to come in and go over those exercises as part of my last appointment. Transparency, this is an edited review. Other issues involving a new person at the front desk were resolved after one of the owners called me personally to better understand issues I had. That is being resolve with both Training and any other type of customer support notification. And the fact I was called, vs. a canned written response on yelp, shows that they care and further supports my positive recommendation. Thank you Ignite Physical Therapy, located in Chandler on Riggs & Lindsey (north-west corner), for caring, especially Richie and Tara.

By far my favorite place for PT! I can't begin to express how appreciative I am for the care I have…read morebeen given at Ignite. I had shoulder surgery thru Ortho Az where I also began my therapy. I went several times with hardly any gains so a friend referred me to Joe at Ignite. Wow what a difference. I started getting ROM back quicker than expected and began to build strength with manipulation and exercise guided by Joe and his team. His wife Tara scheduled me right away and Danielle has always been such a pleasure working with scheduling. I recently had a total knee replacement and started working to get my range and flexibility and strength back. I would never go anywhere else but Ignite. Not only do they take care of me physically but it's such an easy and pleasant process and great experience More than highly recommend!!! I choose them every time!!

My appointment was at 8:00am, and upon arrival I was told that the Dr I was supposed to see was…read morerunning late. Once the Dr arrived, she took another patient to the back. I could hear the front desk staff discussing how the Dr took the wrong patient and should have called my name instead, thus resulting in me waiting until 8:40am to be called and taken back. The Dr did apologize for not seeing me on the schedule. However, This set back made me late for work, and I do not appreciate this. I received much better care at the Gilbert location.

I had high hopes but was disappointed. They didn't seem to care about me as an individual. The vibe…read moreI got was that they were tired employees who weren't excited about their job in the slightest. The therapists I worked with were dry and just didn't put any effort into interacting with me. They seemed bored with their work and I just felt like another number. I come from the yoga and massage world so I know what it means to care about humans when they come to you with their pain. Wouldn't recommend this place for any type of healing. You could do SO much better:

I was originally suffering from chronic golfer's elbow as well as tricep extension pain and I made…read moremultiple attempts to get better including supplements and at home routines with limited improvement. I found Athletico Physical Therapy in my last attempt to get much needed relief and to obtain the ability to perform handstands and pull ups again. Shea and Melanie took great care of me and helped me make a full recovery. Months later I still have no pain and am grinding away with my handstands and other calisthenics exercises. On top of excellent customer service the facility itself was well kept! 10/10 would recommend to family and friends.

I came to Athletico after not making much post-operative progress at the CORE Clinic Physical…read moreTherapy. After a hiking incident, I received a ACL reconstruction using my quad tendon, meniscal repair, and some other things, so I needed physical therapy to be able to walk again. Over the past year, my experience working with Sheree, Shay and Melanie was AMAZING! They were attentive, supportive, flexible, motivational and made my recovery process enjoyable. Spending 2-3 hours doing this recovery was not always fun, I cried sometimes, but this staff made me feel safe and comfortable. Along side Sheree, Shay and Melanie's care, the techs, James, Ethan and Julio, and receptionist, Yessenia, were also a pleasure to work with. They honestly felt like a family in the end. I LOVE this office, and would recommend to anyone dealing with physical pain, or a post-operative recovery. I am moving out of state, which is the only reason we're ending care, and they gave me more exercises to work on! Knee surgery & recovery is a tough long process, so having people who are GREAT at what they do, and create an enjoyable environment is HUGE! Thank youuu to Athletico Chandler! Love you!

I want to give a huge shout-out to 360 Physical Therapy…read more From the moment I walked in, I felt the energy. Kaiti greeted me first -rocking a bold, bald, & beautiful style with green eye shadow and absolute confidence flawless ‍ Then Mark Blach he ain't no bed so you can't sleep on him. Making me jealous swinging and moving on a chair Listen the skills are REAL. From his confidence to his hands-on-work- TOP TIER don't underestimate him-he knows exactly what he's doing my ratings can't compare to his skills pricele$$ He walks me to "Ms Sweet T" government name Theresa short hair- all business and unapologetically bad & bougie‍ Ms. Robin? Whew-sassy, fiery full of personality in the best way! she rolls over sis (Ms Sweet T) then I saw her short hair the family love! These women don't just look the part- they made me feel welcome, comfortable, cared for right away‼ Their professionalism and attitudes truly stood out! If you are looking for a place that combines skill, personality & genuine care, 360 Physical Therapy care is the place to come

I really like my physical therapist "Allison". The facility in Chandler is nice and clean and the…read morestaff look like they are focused on their patients. However, I do have a serious problem with the fact that they don't answer their phone.

This is the second time I've had Vince Kame for physical therapy. The first time was for my hip…read morebefore surgery about 2 years ago. The therapy helped a lot but I eventually needed surgery. I just finished therapy with Vince after surgery. He is the best! He is very professional, kind, and knowledgable. My hip is just like it used to be! I would not be this strong and mobile without the therapy! Not only that, but the other people that are at Foothills are always kind, caring, friendly and extremely helpful! I highly recommend Vince and will never go any other place if I need physical therapy again!

To say that these people are unprofessionals, careless and incompetent would be a huge…read moreunderstatement. No sense of professionalism and very careless. At the end of my therapy session they iced my knees connected to some device. This was supposed to last 15 minutes. 43 minutes later one of the ice bags falls on the floor and one of them came to put it back. I then asked if that was supposed to be that long and he said no. They said they didn't hear the timer. This is was over staffed at the time and there were more clients than employees. I was really mad to fact that they didn't care. They were too busy talking amongst themselves or watching tv. They really don't care. I will never go back and will talk to my physician whom highly recommended this place. What a disappointment. Lack of senior staff that understands that people have other commitments and they should value my time and my health.

This #thankfulthursday post is a shoutout to the whole team at Empower Physical Therapy at the…read moreRiggs location. I have been coming here since Nov 2022 after a hamstring injury, but I have been seen for a host of issues with my legs that keep popping up. Kallie has been the main PT I work with, but I have also worked with Maryam and Maddie and all of them are fantastic. They have helped to pinpoint areas that need the most work and have used cupping, dry needling, massage gun, manual work, and KT tape to try to help me find relief. I may walk away bruised and battered lol but it's all helping (plus I just bruise easily)! I appreciate the fact that they work to find the root of the problem and not just try a bandaid fix. The entire staff is extremely helpful, polite, and friendly (E, G, Sierra, and everyone else). They all greet me by name when I walk in and genuinely care about me and my recovery (they even remember to check in and see how my marathon training is going). With all the issues I have been dealing with, I wouldn't be able to find relief or get better without the team here, and I am so thankful for each and every one of them! Highly recommend this team for your physical therapy needs, just make sure you're doing your homework at home too. Recovery starts with you...they can't do all the work

They had us pay for the first two visits in January. The insurance covered both visits so we over…read morepaid approximately $275. We have been trying to get a refund for over 6 months. Billing department is useless and keeps saying, "the check is in the mail" Ridiculous that it's taking this long . If you go there and have a billing issue don't expect them to resolve the problem.

The excellent care , professional knowledge, true empathetic concern , I have received from Leah…read more,my assigned physical therapist , has been amazing. I was referred by my orthopedic specialist for intensive PT to work on 4 shoulder tears. I completed that 7 weeks of therapy only to find diagnosis of severe spinal fracture, too. I returned to Leah who developed a new program adjusting therapy's to fit and improve my limitations .......She's AMAZING...I have 85% improvement to my shoulder per orthopedic specialist and continuing improvement to my back and spine. She has a wonderful bedside manner and makes my visits ...something to look forward to. Thank you. 5 stars to Leah

***Update*** So 4 weeks later and no refund, but now they…read moresend me an arbitrary bill for services from almost a year ago. Multiple times they agreed they owed me. EOB's prove it and they send a bill? Crooked and incompetent!!! Be warned, stay away! Plus none of the original competent therapists I use to use are there anymore.

Doing what is right should not be complicated…read more My in-clinic experience at ATI was fine--the physical therapy itself met expectations. The issue is with billing and how ATI handled my account. Before scheduling, I spoke with multiple receptionists to confirm insurance coverage. They reviewed my plan, took a couple of days to verify, and then assured me--both over the phone and again at my first appointment--that I had a $0 copay. Based on that assurance, I chose ATI over another clinic where I already had an established care team. However, after my first appointment, ATI abruptly canceled my next session and later informed me that I in fact owed a $40 copay. While the amount is not significant, the principle is. I had confirmed coverage multiple times before starting treatment, and my copays have never been $40. Months later, despite my objections and attempts to resolve this, I received a collections notice. Even after calling ATI's customer service multiple times, being transferred repeatedly, and being promised follow-up, no resolution was ever provided. Instead, my account was sent to collections, negatively impacting my credit--all over a charge I was explicitly told would not exist. This is not just poor communication; it is a bait-and-switch experience that shows disregard for patients. Trust matters, especially in healthcare, and ATI failed to uphold the basic responsibility of billing patients accurately and honestly. For those in the Phoenix area, I recommend one of the many other physical therapy clinics in town. Physical therapy itself is largely the same across providers--what sets a clinic apart is how it treats its patients. Unfortunately, ATI has shown me firsthand that they do not prioritize doing right by theirs.

I asked if they had a specialist for TMJ issues and was told they did but they really didn't. The…read moreInitial evaluation discussed utilizing dry needling and nine sessions into it nothing was being done. I finally had to raise the issue and also complain about the lack of focus on the TMJ. The therapist don't engage with you much after they show you the initial exercises and they don't pay attention to how you are performing. They mostly are staring at their computer screens and really don't show much empathy or talk to you as to how you may or may not be improving. Find a another PT is my opinion.

It has been an amazing experience. They are helpful and kind. From the front desk to the therapist…read moreand the assistants.

First ever time being in PT as someone who scheduled people for PT as work and I have to say, the…read morekindness and compassion and care these workers have is exceptional. From my first appointment till now, I have always felt seen and heard with all of my concerns small to big.. The care never feels rushed or impersonal, and you can tell they genuinely take the time to listen, understand your needs, and make sure you're comfortable. I can't say the same to many providers I've been but kudos to everyone here!

Pam @ Orthopedic Sports Therapy - Tempe provided lymphodema therapy over a series of 12 seasions…read more She was knowledgeable, helpful and friendly, and her therapy and exercise recommendations were effective. Highly recommended!

Dr. Allyson Collen PT, DPT, COMT,…read more Was a wonderful healing process provided by the Dr. She was inquisitive about my pain and set-up excercises that relieved me. Dr. Collen educated me on my symptoms and applied the needed treatment with care and respect. Highly recommend her for her manner and concern, which was quite professional and personal.