Fantastic tiny mall of all the good stuff, helpful and skilled technicians, got my sister's Martin…read moresanded and easier to play. Smooth jazz atmosphere here and friendly, love to poke around though oddly none of the pianos were plugged in. Whoops.

My girlfriend and I were looking for a guitar shop that I could sample different guitars, this…read moreisn't one of those places, however the owner was nice and hospitable.

I didn't actually buy anything, but the staff was very friendly!…read moreThere was a variety of instruments and it was all organized neatly. I also love how there are practice/lesson rooms

Been to Arthur's a number of times with my husband. I always appreciated the bench right inside the…read moredoor when I could sit and read or crochet. This time, however, I was the customer looking to purchase my first ukulele. Emily took all the time in the world with me, answering my 300 questions. I could not have dreamed up a better experience. Thank you

Never been in the shop and I'm not a musician; however, my grandson wanted a guitar for his…read morebirthday. I entered and was amazed with the amount of stock they carried in what seemed to be such a little store. I told the man, my grandson will be 10 and wants a guitar. I don't want to buy a "toy", but I also don't want to invest a large amount of money until I'm sure he wants to pursue this path. He led me to the perfect guitar for him, and it was reasonably priced. I'm very happy with the purchase and hope my grandson becomes the next Keith Urban! ;)

Owner was nice but the little short fat guy behind the counter was a real jerk. Like little man…read moresyndrome he said crap under his breath but clear enough for me to hear . I went to return to use pedal that I needed in a pinch to play at church and he told me it wasn't Walmart. I won't be back and I'll buy my things from Sweetwater or guitar center or any other place in the world.

Instruments are mediocre at best. They won't allow you to play any instrument unless you promise to…read morebuy it. No thanks. I'll give my business to Arthur's where they don't treat you like a thief.

RACIST and WAY over priced cheap brand instruments.. owners very unhelpful. worst place to waste…read moreyour money.

Don is a good guy; he made my girlfriend and I feel welcome when visiting his guitar shop for the…read morevery first time.

This business is the best. The only place I will take my guitars/basses for service. They have or…read morecan get anything you need at online prices. Support local businesses, especially when they're this good!

I learned that Martin had released a new mahogany guitar (the D-17) and I really wanted to play one…read moreto see if I might want to trade one of my Martins to buy one, or perhaps even buy one outright. I found out there was one in the area, located at Reno's Music. I had never heard of this establishment before but I saw on their website that they have a lot of Martin guitars in their inventory. So when my husband and I were in the general neighborhood, we decided to stop in and have a look. This turned out to be a really bad idea. I have been playing guitar for 55 years and my husband also for nearly as long. My father was an Indianapolis jazz guitarist who will be inducted into the Indianapolis Jazz Hall Of Fame in 2026. I have been visiting guitar stores since I was a little girl, and never have I been treated so rudely EVER. There was one guy working there, and zero customers. Most guitar shops are lively, upbeat places filled with music but this was basically an office with a storeroom of what looked to be a zillion boxed-up guitars. I asked this person if he had a D-17 because I was interested in playing one. He launched into this gatekeeper routine that would have made my father laugh with scorn and then turn around and head straight out the door. This guy said, "First we're going to have a little conversation". What??? I thought this was a business and I just wanted to see a guitar! He wanted to know our names. I thought wtf? Our names won't mean anything to you? But I gave them, first and last, and then he replied that his name was Mark. Okay fine, whatever. Do you play? he wanted to know. Okay, why would I even be in a place like that if I didn't play? I was playing before this guy was even thought of! Well, after I replied yes, we both do, he condescended to let me try the guitar. It was a very nice guitar but I had already made up my mind that I would not be buying a $1 kazoo off this guy. I played one more guitar there and we left. Needless to say, I will take my money and my business elsewhere. I am still in the market for a high-end Martin but thankfully there are many other guitar stores in the Indianapolis area that are far more welcoming and treat their customers like they want their business - NOT like they are doing them some kind of a favor just letting them in the door. I've seen other reviews left by people who had much the same experience with Reno's Music, so it wasn't just us, it's how this place is, unfortunately.

I've been shopping at Reno's for almost 30 years across 4 locations. In the last 15 years they…read morehave really cemented themselves as the best acoustic guitar shop in Indy, and easily one of the best Martin dealers in the Midwest and online. Mark is a great dude who is genuine and makes a real connection with folks. We nerd out on guitars and fiddle tunes and whatnot, and there's never any pressure, but he's also been attentive to what I've been searching for as a player. When the CEO-7's first came out and couldn't be found, he gave me a buzz and said "This one has something, no rush, I'll keep it in the back until you get a chance to swing by." It's the only time he's ever called direct on a specific guitar and I'm so glad he did. It's still my #1 acoustic. Cut to a few years later and I was wanting to buy a custom Martin changing the specs of an existing model. Mark got me around 10 quotes across 3 years as I considered what I wanted to do before I was ready to pull the trigger. Never any pressure, always just "That sounds awesome, let's see what they say!" I bought that guitar, then it was delayed at the start of the Pandemic. Mark stayed in touch with updates and when it finally arrived, had me in safely to the shop on my own as we had a 4 week old daughter on top of it all. Years later as that guitar needed a neck reset from the Factory, Mark helped me get all of the planning set to drop it off as I passed through PA. Cut to a few years later and as I finished my PhD in music technology I wanted to finally get a 12-fret Martin. Again, several months of another 7-10 quotes before I was ready to pick the right one. As he was on a trip to the factory per my request he sent me photos of Wild Grain Indian Rosewood and Swiss Spruce options. Ordered and waited. When the guitar arrived, we pulled it out of the box and the lightest picking was beautiful...but if I dug in things weren't right. Mark got out the straight-edge and we found that the neck was underset. I don't view this as any reflection on Mark or Martin really, just a dumb luck thing to have happen twice. He let me make decisions about the next steps to take, but did all of the work for contacting the factory and navigated all the steps necessary of having the replacement parts selected and built. On top of all of that, he takes the best pictures, runs a great website, and is the first place I would send anyone within 300 miles that was looking for a new Martin (and other acoustics as well). My 2 custom orders are not at the high end of the range, they're really just small changes to existing platforms, but Mark has always treated me with great respect and kindness. With the Eastman and Bourgeois options in the store, I'd say that for anyone looking for their first great acoustic, their ultimate, or anything in between, this is the place. I couldn't tell you how many guitars I've played in the shop, but I'd guess I'm getting close to 100. I remember a few I should have bought, but mostly I think about the good times just hanging out, marveling at these wonderful instruments that bring so much joy to our lives. I'm extremely grateful to have a place like Reno's that I know on any given afternoon I could swing by, see and play something really cool, and have a great chat.

I dropped in this music store in Kokomo one Saturday and I am so glad I did. I really liked the…read morefact that these gentlemen were friendly, polite and knowledgeable and they did not talk down to me, despite me being a woman on the elderly side and probably not like their usual customers in search of a high-end acoustic guitar. This has not been my experience in some guitar shops I have visited in my 55 years of playing the guitar. I told the gentleman who assisted me that I was interested in buying a smaller-bodied acoustic guitar, most likely a Martin. He showed me several and did not rush me as I played them. He kindly answered all my questions and gave me some great information about the various models. Then he brought out a very special guitar - a Martin 00-28 Modern Deluxe. The MD is a great guitar anyway, but this one in particular was stunning, with beautiful silking on the top and a gorgeous bookmatched back. When I played it and heard the sound of it, so full and resonant coming out of that small body, I just fell head over heels in love with it! Although I looked at and played a couple more, I knew that guitar was THE ONE. It cost somewhat more than I expected to spend, but this store has both layaway and several financing options, and these guys made it happen for me so that I walked out and went home with this incredible guitar. I can't say enough good things about these guys. I have owned so many guitars over the years (I couldn't even count how many) but this guitar is the love of my guitar life. I'm so glad I decided to stop in here that day. Highly recommended!!

We just had a saxophone serviced here. I appreciated the honesty of the staff. They could have…read moreabsolutely told me that repairs would be more than they were in order to sell me a new instrument, but they didn't. Instead the stomate came in well below what was anticipated and they gave me several different options to choose from. They provided a loaner for free since the repair wouldn't be done before school and even tried to give me two reeds for free, which I insisted on paying for. The prices are fair and they've got a great variety of instruments and gear for the size of storefront they have. The staff is top notch. I had only been in there 3 times and they called me by name when I walked through the door. This is a gem of a place for our town.

There's the salesman there named Don. He's been with the company since they opened here in…read moreIndianapolis. This review is about him. Today, 3/2/2026, I went there to place an order for an item. Don was on the phone helping a customer and at the same time helping a customer physically there in front of him. And politely told me that he'll be with me shortly. What I noticed is, while on the phone, he was explaining to a customer something about the fretboard on his guitar. He spoke calmly with specific instructions to the customer and calmly gave the customer reassurance about how to handle his situation. When he finished with the customer on the phone and finished up with the customer that was in front of me, he was not angry or bothered and greeted me with a smile. In less than 10 minutes, my order was taken and I was on my way. This is called "attention to detail". If GC had 5 more employees like Don, it would be a much better place to shop. Somebody give this guy a raise!

I have given this location so many chances. I miss IRC where I shopped for yrs, the customer…read moreservice was exceptional, you were treated and it wasn't a cold experience. I came in spent $600 and was interested in some other gear. I was rushed , not even thanked or told my purchase was on floor , I saw my name on the box . The sales guy was so busy talking to a guy who wasn't buying a thing, I waited and waited and thought to heck with it. I drove far out of my way but ended up spending $2,800 at a competitors store because your guy was too busy ignoring me and talking to the other guy, I saw four other customers walk out over the same thing. Plus quite frankly I've dealt with him before and he is beyond rude and condescending. I won't be back. Everytime I walk out irritated and buying elsewhere.

This is absolutely the best place in the entire world... Just a small piece of Heaven…read more The dealer is so fair and tells things like they are. On top of that, he's super sweet and friendly (Not to mention insanely talented).

These guys Rock. My son and I just started guitar lesson there and it is way more fun than we…read moreexpected. Not only are the instructors knowledgeable about guitar, they all have a depth for music in all generas. The shop is fully stacked with guitars, amps and all the accessories that you need to either keep playing or if your just getting started. Price wise the lessons are comperable to other instructors around the Indy area and the equipment has ranges for most every pocketbook with quality goods.