Nothing can improve he needs his medical license taken away he misdiagnosed my condition and I almost lost my life because of him misdiagnosed my medical procedure and had to be rush from out patient in ambulance from across the street to Merritt Hospital emergency read more

This review is not a reflection of the doctor's abilities or bedside manner. Instead, it is a condemnation of the horrible staff working with the doctor. Short summary of what happened- we had a 11:00 appointment, and came 5 minutes ahead of schedule, after lucking out with parking outside. Registered, filled out forms. My wife had swimmers ear, and wanted to check to see if it was infected. Fast forward 1 hour...still waiting...then another hour. Doctor sees us, orders a hearing test in another room. We wait 30 more minutes for that. After a 5 minute test, we are ushered into a waiting room to wait another 30 minutes. Basicall, 3 hours to tell us that she was OK. The staff was unattentive, and was talking amongst themselves about what to eat for lunch. AVOID. read more

My fault for not reading all the reviews first. DO NOT GO HERE!! There are a million better, more competent and cheaper options out there. There is nothing redeeming about this doctor or his office. In an effort to not say anything since I don't have anything nice to say; just take my word for it and go elsewhere. He charged me 200$ for a 5 minute visit to discuss cutting a small cist out. I just had another doctor look at it down at Sutter and it was a 60$ copay and a million times better. The doctor there was smart, explained everything to me, had the latest technologies and was very professional. Cartwright is none of these things. Yeesh. read more

I am very disappointed. I should have read the reviews before I made an appointment with Dr.Cartwright. This Doctor is absolutely out his mind. Make sure you are ready to wait in small moldy smelling waiting room for an hour from your appointment time. read more

I recently seen Dr. Cartwright for a C&P exam scheduled by the Veterans Administration. Despite the fact that I had to wait almost 2 hours past my appointment time because he had several patients ahead of me. The Doctor was very knowledgeable in his field. He asked the right questions and he was very professional and paid very much attention to detail. From him reviewing my records and me explaining my symptoms he was dead on with the diagnosis that the VA Doctor had already concluded to. The Doctor was very kind and compassionate. Although I don't know what the outcome of the results he reported to the VA will be. What's important to me is the fact that he was a professional and very respectful. I have had many C&P exams in the past from Doctor's that were down out rude and nasty. May you have many blessings Dr. Cartwright Thank you Dr. Cartwright for serving me. read more

I had to go to this dr for a mandatory visit to try to get my SSDI as I'm nearly deaf. This man is incompetent & should retire. His assistant performed my hearing test; I doubt he would be able to perform the task. He was slow & bumbling, not able to comprehend what we were trying to tell him about my disability. His bedside manner was terrible, as he mumbled at me & I couldn't hear, much less read his lips. My husband was furious & we plan to file a complaint. State pays this guy for this type of exam & he's not able to adequately assess this type of disability at all. We also, like others, arrived very early then waited at least 20 min for our appt. After that we waited 10 min for the dr. It was a waste of time to see him. I've been deaf since my early 20's & it's congenital...why am I seeing a washed up ENT instead of a qualified audiologist? The hearing test would have sufficed. read more

Below I took pictures of Dr.Cartwright's filthy storage room (where you sit in for medical treatment) and unsanitary medical supplies with dust all over them. A peroxide bottle that was over 10 years old on the counter. Storage boxes and filthy base boards. He is a phony and the state is paying for it. I had a ENT issue and he then said he wanted to do a hearing test (this is his stragtegy). He comes into the storage office to say a joke that isnt funny (that I looked like a movie star!??) and was rude to my partner who was a witness. Then he just asks what other doctors said to me. He didnt provide any treatment or diagnosis. The front staff looks nervous. He needs to be reported and cited. Be careful and find another referral! Can't believe he has a license! The conditions of the office & is phoniness left me feeling appauled, mistreated and humiliated. The public safety of others is at risk here. read more

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This office is disgustingly dirty.. every room I went into was filth. But the MAIN reason I'm writing this review is because they charged me twice for my appointment that was $350!!!! I purposely went here hoping it'd be cheaper. But they ended up accidentally charging me twice..... I promptly called them the next day saying there was a mistake. The girl agreed and said there'd be another lady in later who would fix it...... I gave it another few days and called again. It wasn't fixed. She then said the Dr. will send me a check........ (cause they didn't know how to reverse the charge on my credit card) it's been over two months now and I STILL have not gotten a call nor a check. I've called several times and they will not answer. At this point it's fraud. read more

My experience with Dr. Cartwright was unsettling and upsetting. I went in to have him look at a bump inside my ear that had been there for a few months and wasn't going away. I had thought it was a pimple at first, but after months of it not going away and intermittently being sore, I decided to find an ear doctor to check it out. After waiting for an hour in the waiting room, and then for another 20 or so minutes in the room waiting for doctor to come in, I was aghast at the doctor's methods. He looked in my ear, told me it was a zit, and wanted to send me on my way. I had to basically beg him to look at it more closely, and possibly extract it. He left the room and came back with these pincher-type things that he stuck in my ear and basically tore out the bump. He didn't sanitize my ear first, he didn't clean the contraption that I saw, and he didn't clean my ear after. I even had to ask for a cotton ball because blood was dripping in the inside of my ear. To top it off, I got a $205.93 bill in the mail for that piss-poor procedure. I won't be going back to this ear doctor. I felt dirty when I left. read more

My son had an appointment at 9. We live in San Ramon so we left early and found parking. I paid for an hour and a half in the meter thinking that it would be plenty of time. After waiting an hour in the reception area, we were brought to the exam room. We waited an additional 45 minutes before the doctor came in to examine him. The exam lasted all of about 7 minutes and then we were finished. He told us that we would get a call in a week to schedule a surgery date for my sons tonsils. It has now been 2 months and still no call. I have called 3 times and each time was told oh ya sometimes it takes a while but we will call you.......... still waiting! I also paid 58 dollars to the city of Oakland for a parking ticket! The doctor was fine but the whole process left me seriously disappointed and I do not encourage any of my friends to go there. read more

Stay away! Although Dr. Cartwright is a nice guy, his pace and office staff are extremely slow. Despite having made an appointment and being on time with a few minutes to spare, we had to wait at least one hour. When our name was finally called, we were escorted to his patient room where we continued waiting for 30 minutes. Every little thing seemed to take forever. I cringed when the doctor had to step out of the room because that meant he will not return for a good 10 minutes. Add up all the waiting time and you get approximately 2 hours of waiting for a 10 minute session with the doctor. On top of that, the office is small and dingy. I'm literally bumping into things and people. I will NOT recommend ever going to this place. Run away, run away fast! read more

I like Dr. Cartwright as a person, but as a doctor, STAY AWAY!! I didn't think a biopsy to see if my enlarged tonsils should be a concern, and should've put on the brakes when I found out I was going to be put under as a surgery. His hands were already shaky when he examined me, and I'm not surprised I ended up waking up to a chipped tooth. Another tooth next to it later chipped off also. He was nice enough to pay for the dentist, but doesn't realize it's time to retire. I ignored the red flags because he IS such a nice guy, but having my teeth mamed by his negligence makes me wonder if I should report him to the board, before he really does some serious damage to someone else. read more

I should've done some research before allowing my primary care physician to just simply refer me to an ENT. I'm a singer and over the last four years, my vocal range has become very limited. A consultation and a follow up appointment that lasted just a mere 20 minutes in all amounted to a very expensive copay, all the while without providing me with any diagnosis for my vocal issues. STAY AWAY!!! read more

I just stood up and walked out, asked for my copay back at the front desk, and left. Dr. Cartright told me my primary's diagnosis was wrong because the trigeminal nerve doesn't affect the ear. I had already read up on everything the Mayo Clinic had written online, and knew this was not the case. At which point I said, "and we're done here." sidenote: the office is straight out of 1932, about the time I think Dr. Cartwright likely earned his MD. read more

I have suffered from chronic ear infections for over 35 years and have seen numerous ENT specialists. Anyone who has suffered from chronic ear infections or chronic ear pain knows how hard it is to find a great ENT who is caring and kind. When you are experiencing ear pain and in need of help it is important to find somebody that is compassionate and wants to help you relieve your pain and get wellI. I must say Dr. Wayne Cartwright is amazing! He and his staff are extremely compassionate, caring, gentle, and kind. I recommend everyone go to him if you are suffering from ear infections or ear pain. Dr. Cartwright is thorough and made sure that I was not suffering from any pain. When I left his officehe told me to call anytime if I ever needed his help. I'll never go to another ENT. read more

Aside from the long wait in the waiting room, I am glad to say that Dr. Cartwright is a very good and experienced doctor, the staff is so friendly and attentive made me feel very welcomed. Dr. Cartwright is a little slow, but surely addresses the problem (which in my case is ALL that matters) he takes his time to make sure he takes care of his patient. I would definitely recommend him and come back (of course on a day when I can afford to spend a few hrs there) read more

As if the place needed another one-star review. An hour of waiting for 5 minutes of a doctor's time, all for $165. No real help, nothing I didn't already know, and a band-aid that didn't fit at all, taped on awkwardly. Waste of money and time. read more

Dr. Cartwright is my sons ENT and while I agree with the previous review of the staff he is an amazing doctor. He is a grandfather type who totally gets my 4 year old. He has perfomed tubes surgery and will be removing his adnoids in a few weeks. He is a very knowledgable person. Would refer him to anyone. read more

My Brother who was born deaf was sent to this Dr. for an appointment by soc sec. We arrived 15 min. prior to the appointment time and were left standing in the hallway until they opened at 9am. 2 1/2 hours later we left the office after only seeing the Dr and his crew for a total of about 20 min. We were told that the testing was inconclusive. Good grief save yourself the trouble see someone else. read more

I liked him. He gave me surgery that other doctors did not notice I needed. He was actually the third ENT doctor that I visited. My quality of life has significantly increased since I saw him. Very competent. read more

Just WALKED OUT of his office. This was my second appointment with Dr. Cartwright. My appointment was at 11:30 and I was greeted, asked for my co-pay, and put in a room at 11:20. The doctor came in at 12:15, spent 3 minutes with me and left the room. 20 minuites later, after not seeing the doctor, I walked out of the exam room and told the lady at the front desk that I would be geting a new doctor and I will send for my records. Front desk staff was too busy talking about lunch and one of them was quick dialing the phone over and over getting a busy signal. Totally unprofessional. Do yourself a favor and go elsewhere. read more

so i had to see him for a ear problem i had for three months first his office building it was ok not the best office the room i was in looked like a storage room the staff didn't seem to know how to do lot of things then when i see the dr he is not dress like a dr he looks like a mechanic would dress like he shakes my hand makes a joke then without telling me starts his exam he just grabs my ear and starts looking in it then has me move so he can the other then basically the rest of the exam he was like expecting to me know what do next on the exam i had ear test next which was painful then back in my room where he starts another exam then he ask me more questions then when i answered one of the questions wrong in his view point he starting going explaining how this health issue i have which has no relation to ent field works and basically telling me i have no clue on how a health issue i had for more the 10 years actually works then he tells me i need to go a liquid diet cause the pain is in my jaw and it might help me in more than one way which was rude i know i am heavy set but still that was rude i just left as soon as he said we are done and i couldn't wait to leave it was so embarrassing and painful read more