I don't usually post about this kind of thing, but at a certain point it becomes a pattern worth…read moredocumenting. On March 28, I placed an order with Petco after confirming all items were listed as available for same-day pickup or delivery. At checkout, I was then told one or more items were suddenly unavailable and would need to be shipped, despite still showing as in stock. As a 100% service-connected disabled veteran with mobility limitations, I don't use delivery for convenience, I use it when it's necessary. I have a service dog and multiple cats, and this order (over $250) was meant to cover an entire month of food and supplies. On a fixed disability income, that's not a small purchase. Delivery was estimated at three days. I allowed for standard delays. But by day six, the order hadn't even been picked up by the carrier. I reached out to Petco and went through multiple rounds of emails over several days. Each response was vague, with no real answers and no attempt to resolve the issue, just repeated statements that they would "look into it." No replacement. No escalation. No solution. Ultimately, I had to resolve it myself by canceling the order on April 7. Because of this delay, I had to go back out and purchase additional pet food while still waiting for answers, something I was specifically trying to avoid due to mobility limitations. And now I must wait 10 business days for a refund to go purchase my original items. The refund issued also did not match the full value of the missing items. My request included four items, but Petco's response referenced only three SKUs, leaving part of the order unaccounted for. Petco often promotes its support for veterans. That support was not reflected here. What makes this more frustrating is that it's not an isolated incident. I've experienced similar shipping and fulfillment issues with Petco before. And like many people, I sometimes end up going back, not because the service is reliable, but because options are limited. That's the reality with large corporations, sometimes they're the only choice, and you hope the experience will be different next time. This time, it wasn't. At a minimum, companies that position themselves around service and support should be able to follow through on basic order fulfillment, or take accountability when they don't.

Called at 8 pm to find out if they carried my dog food. Went to the store and the new GM who was…read morealso who helped me on the phone checked me out and was such a pleasure. Him and Marlin were a pleasure and some of the best customer service I've had in a while. Thank you!

Exceptional care for an anxious, high-maintenance pup!…read more I recently took my toy poodle to Pet Pros in Tacoma for a full groom with Maggie, and I could not be happier with the experience. My dog has high anxiety and a weakened immune system, which makes grooming a stressful process. Maggie was incredibly accommodating--she kept my pup isolated from other dogs for her health and managed her anxiety with so much patience.The results speak for themselves (see photo!). She delivered a flawless, stylish, breed-specific cut. On top of the beautiful styling, she took care of all the essential hygiene needs, including a clean sanitation shave down, nail trim, and anal gland expression. It is clear that the grooming salon has talented, gentle, and professional staff in place now. If you have a sensitive or high-maintenance dog, I highly recommend asking for Maggie at the Tacoma location!

After doing research and finding Lois at Pet pros I thought we found a great match. She spoke about…read morebeing gentle and light handed with my puppies first haircut saying that it would be about 1 1/2 hours. Great! 1 1/2 hours later I get a call saying it would be another hour because my pup didn't like the blow dryer. Over an hour later we decided to head back to check on the pup. The person upfront said, sorry for the wait, she had a big German Sheppard come in. Ok, so she lied about why it was taking so long... fine. Next when she brought my puppy (cavalier King Charles) out to us she said that our arrival distracted her and she cut her nipple. The outcome was terrible, my pup was butchered. Patches of short and long hair all over her body, all of the Cavalier features like the feathers toes, gone, ears are very uneven, the was still damp and loose hair everywhere. Her nipple was cut and bleeding and her ears were knotted. I would not recommend this place at all.

Today I had my final visit to this PetSmart location specifically for the grooming services. They…read morehave repeatedly dropped the ball and honestly it's my fault at this point for thinking my dog was going to have a good experience. In the past grooming staff has injured my dog by giving him a bath, putting him in a drying kennel without first doing his nails. This resulted in him, standing up in the kennel and ripping off one of his declaws by having it get caught in the drying kennel. This was my first negative experience with this store, the only redeeming factor was Tee who had bathed my dog and provided excellent customer service and care to my senior Great Pyrenees. Tee is the only reason I remained loyal to this location as I've never encountered any issues with them. This last 3 days I've been trying to get my dog into the groomers with an appointment that was already scheduled. Due to the last injury that was mentioned above, PetSmart does not allow my dog to be put in a kennel so when I take my dog to the groomers, they force me to pay an extra fee so my dog isn't kenneled during the service, even though this is a problem caused by their negligence. Apparently I also can't schedule this kind of "express service" online so I unknowingly scheduled the wrong type of bath/brush/haircut. We brought him in and not only did. The staff belittled me and made me feel like it was my fault that this oversight wasn't caught and they rescheduled me for a few days out which was inconvenient but it's whatever they could've been kind about it. Today, i dropped off my dog and explained his grooming needs as he had just been seen by my vet and treated for a hotspot that's fully healed. 15 minutes after dropping off my dog I got a call that they were unable to provide my pet a grooming service as "his feet were wet". Then two groomers tried to explain to me that because he had wet feet, He had an open wound that was caused by yeast and bacteria then advised me to take my dog to the vet for antibiotic treatment. They explained to me that it is PetSmart policy that the animal will be sent home if they're showing signs of an open wound. I asked their manager to show me this policy and they explained they were not allowed to do so. -I'd also like to mention that we live in Washington and this last weekend we have had half an inch of rain...- I'm incredibly dissatisfied with my experience, I will no longer be bringing my dog to this grooming salon, I simply wish the staff was willing to aid me in coming to a solution rather than telling me, I'm a neglectful pet parent through a policy, they couldn't even show me. My dog is a senior and has had redness on his feet his entire adult life, his feet smelled completely normal and we're not showing any signs of yeast overgrowth. It was unfortunate that I was being gaslit by staff into thinking that my dog is in distress and in dire need of going to the vet when in reality he stepped on wet soil before going into the groomer when he was going to the bathroom and he is completely fine. That was also confirmed after sending photos of the alleged incident to my LICENSED veterinarian who agreed, my dog isn't having a serious infection or yeast overgrowth. Aside from that it would be nice to have all that wasted time back. 0/5 stars :/

Worst fish tanks I've ever seen in a retail store. Algae galore. Looked like Noone has cleaned the…read moretanks for weeks or longer. Spent $100,s at petco across the street Bought all my original fish and tanks and food and accessories at pets smart a couple years ago. Probably never again judging by their filthy tanks and green tanks eastonmanda@gmail.com 4253879904 Easton Manda

Absolutely my favorite pet store I've been enjoying here since they were in parkland and this…read morelocation is so much nicer gives me excuse to go up to Chambers Bay and whole foods. the owner is very helpful and always presents the most considerate and healthiest of options for our fur babies.

This place is GREAT.. Looking for WORKING DOG gear? Champion…read morePet Supply.. Looking for ORGANIC foods? Champion Pet Supply.. Looking for RAW meals? CHAMPION PET SUPPLY... The staff is supper friendly and helpful. Their inventory is top notch and is your pets one stop shop.. You'd be crazy to not stop and check them out!

We stopped by this Mud Bay as we were in the area and needed to also pick up some food for our fur…read morebabies. We entered and were greeted warmly by the employee working. I love this cute sign they have at the front showing dogs with their heads inside the treat cans they have there calling them biscuit bandits! It was funny and cute touch that I haven't seen other Mud Bays do. The store was well organized and stocked! We were able to find what we were looking for immediately and the check out process was quick and easy. The employee also offered our fur babies some treats which is always a plus for us and we love bringing them to get treats and pets from the kind employees. Definitely a great Mud Bay to stop by to check out or stock up on food, toys, or other needs!

Always loving my dog and offering help I always come here and the customer service is greatread more

What a refreshing nice clean pet store way better than the Petsmart on 19th and Union said to say…read morethe store was clean. The staff was friendly easily located near Tacoma mall prices were decent. I would definitely suggest this place.

We have been loyal Petco grooming customers for eight years with our Shih Tzu-Bichon and have never…read morebeen disappointed until now or experienced behavioral issues during grooming. Due to scheduling we could not get in with our regular store as soon as we needed so we booked at this location. This was the second time at this location as they had more bookings. We received a call mid-groom stating that our dog had "attempted to bite" the groomer while on the table. When I arrived, I asked the manager for a detailed explanation and a written incident report, but neither was provided. The manager simply stated that our dog attempted to bite the groomer and that she was now permanently banned from all Petco locations and refused to offer any information. I asked if she could return to her regular groomer at our usual Petco store, where she has been groomed successfully for years, and was told no. Our dog is energetic, but she has never shown aggression in eight years of regular grooming appointments. Additionally, when we brought her home, she was acting different than usual and repeatedly licking herself as if she was hurt, which was concerning. We have three dogs that require regular grooming and haircuts every 6 weeks or so. Due to how this situation was handled, the lack of transparency, and the extreme decision to ban her without proper documentation, we will be taking all of our grooming business elsewhere. So happy that a week later we took her to another groomer where they cared for her and there were no behavioral issues. When I picked her up they said how much they loved her. Beware of an inexperienced groomers and managers at this location.

Chirp & Co has been around for a while and if I was in here it was a long time ago and I don't…read moreremember it. Probably the items I liked best was the windmills and the wind chimes. They have the kind of wind chimes that are larger and have a beautiful, heavy resonating tone to them whichI always liked. Definitely on the pricey side but something that isn't easily to find and they look very well made. The bird supplies and food section has a great variety and there is even some things here for your doggo. There are seasonal home decor decorations and when we went in the weekend after Christmas we bought some very nice Christmas decorations at a nice discount.

This store is absolutely adorable!! They have all sorts of trinkets and decor for your yard or your…read morehome and a lot of practical stuff too to feed our bird friends. There's a small selection of books and high quality pet food in the back, though that definitely isn't the focus of the store. I was very happy with the price of peanuts so I got a 10 lbs bag, my squirrel friends have been enjoying them. This is one of those stores I'll definitely be back to many times over the years. I've had to sit on my hands with all the cute lawn stuff - I'm working on finding my permanent home so I don't want to buy a bunch of stuff I have to move...soon we shall buy all the things! Service has been lovely. They are happy to help or just let you browse at your own pace.