I brought my two yorkies here for grooming for the first time. I chose Elegant Pooch because of…read moretheir good rating on Yelp! (We just moved here, and I rely on Yelp! for a lot of things!) This is a very nice grooming facility. Very open space - as you enter, you will see groomers grooming dogs to the left (behind a short wall) and the receptionist to the right. Staff is friendly, polite and professional. Facility is clean and fresh-smelling. There is a calming climate in the facility - no barking dogs or loud voices. "Julie" was scheduled to groom my dogs. She did an excellent job. Another cool feature - I went with Julie to retrieve my dogs, and they are not contained in cages yet instead, behind individual glass doors that have little (slightly) raise beds in them! When we entered the hall to the boarding area, I loved seeing both of my darling dogs, perfectly groomed, lying together on that little bed!

Do not board your pet here. They leave your pet locked in tiny rooms in their own urine and feces,…read moreespecially after business hours. The only time they get taken outside is during normal business hours when and if the Kennel Tech is working. I myself have heard the owner tell the nice girl, who is no longer working there, not to worry about going in back to help or let dogs out. The desk is top priority. The prices are ridiculous and I have even heard groomers yelling at the pets on their tables. Megan I believe her name was, poor girl, I swear she lived there. She always took such great care of my dog while he was there. Such great service and care for the pets and clients in my experience. Since she's been gone nothing but terrible service. I would not recommend anyone bring their pet there now.

Debbie and her team are amazing!! They are so caring and their love for the furbabies they groom…read moreis apparent from the minute you walk in the door. The pricing for grooming and nail trims are very reasonable (and are comparable and.... more affordable than several other local groomers). They continue to run a discounted nail trim deal the 1st Saturday of the month- the regular cost is only $15 for trim (clip w dremel). Old Town Tails is the only place I trust to groom my pups.

1st time taking my dog to see them and I will definitely be back. Easy drop off/pick up process,…read morefriendly, good pricing and Roxie was very happy. I highly recommend you give them a try.

My little Levi boy is a rescue and even though we've had him for over four years, he still has…read moreseparation issues. Yet when I brought him for his first visit, he was nervous, I could see he wasn't afraid. He loved his groomer! When I picked him up he looked lovely, and I could just tell, he wasn't traumatized as he sometimes can be a bit when he has to go to the groomer. My instructions were followed to the letter and the groomer listened patiently to my concerns about my little Levi and his issues. Even though this groomer is quite far from my home, the experience for Levi was so positive, I'll be taking him back!

They are so sweet to my dog Jack here. When I moved to grand…read moreledge 8 months ago , I found them and they are nothing but accommodating. Jack is other dog reactive and their small location and individual attention to each animal is so appreciated. He always comes back smelling like perfection. They do a great job and the staff is awesome. If you're thinking about it , go here.

Heather is amazing! treats my dog like her own. my dog is very comfortable with her. very…read moreprofessional and accommodating for grooming appointments. very nice lady. I would not take my dog anywhere else.

Had to pick up my dog early with a frantic call from staff that my dog was having anxiety and…read moreshaking from stress when I picked her up,the rooms where they board them look old and unclean,the day we dropped her off one of the staff members remarked,oh we had an accident in the room where my dog was to stay,water all over the floor and not dry and very confined even for a Yorkie,then to come home with bloody stools,means she was not eating well while she was there and overly nervous and defeated looking,thanks for nothing and also the haircuts are atrocious.

The last two times we've taken our dogs for nail trims there, they come out with nails as long as…read morewhen they went in. I'm disabled and can't go with my husband and he's too shy to complain. But this lack of service is disgraceful! The nails are long and have rough edgesx and they have the nerve to charge $40.00! You can bet I'll find a grooming salon that actually does the job and didn't just take my money!

As an anonymous graduated student here I cannot in good heart recommend this place to learn dog…read moregrooming. There were never enough dogs to go around, the class size was way above what they said it was limited to, and I wasn't taught several things my current employer is stunned by. For almost 10,000 dollars in the pet grooming plus program , it was chaotic, lazy , and unprofessional , the only value I received is a piece of paper that said I completed the program. I feel like I was taken advantage of.

The teachers are amazing. I became very close with my teachers and it made the experience so much…read morebetter.

I made the unfortunate decision to hire this company to sit for my elderly dog. The owner came for…read morethe initial assessment and handed me their formal fee schedule. But once she saw where I lived and that I'm a doctor, the cost went up. She seemed to have forgotten that she gave me the fee schedule and was charging me more. But I had a business trip so I didn't complain at the time. As soon as I got to the airport for my trip I was bombarded with texts and calls about my dog. The woman who was actually walking my dog had been not been given any of the instructions about my dog and did not show up when I had asked (she didn't know this either). I was furious and very concerned. I called the owner who chewed me out. THIS DOG SERVICE COSTS MORE THAN ANY AGENCY I HAVE EVER USED....I've lived all over the country and my walkers everywhere cost less. California, New Orleans, NY, MO, IL, PA, MI - all less. I fired them and she refused to refund me all of the remaining money and I was very concerned that they had a copy of my house key (I got it back but I was still very worried after this woman's irratic behavior.) Consider yourself warned.

Heidi came to our home and took outstanding care of our pack. Yup, multiple cats and dogs and she…read moredid it with ease. We are so happy with the care she gave we have already rebooked for next time!

I've been taking my fur babies here for a few years now and they always give us the best results…read moreand are so kind. They always ask what we want done and I just tell them to surprise us and make them look good and they never fail!!

I am sharing this post because the original review we left on the company's Facebook was…read moreintentionally deleted from their page. The owner's response was far from acceptable! As a matter of fact, they went to such great measures to delete their entire page just to prevent others from seeing how they handle their business. What a shame for our small town to have such unprofessional business conducted in this manner. After posting this, I have had sooooo many friends and acquaintances reach out to share their similar experiences. Very, very sad.