This pet hotel is awful, I don't think I would even want to spend a night here. The only plus is…read morethe location but I would be worried to leave my loving pet here.

I used BFPH mostly because it's close to the airport but staff had an attitude like they don't want…read moreto be there.

Had to pick up my dog early with a frantic call from staff that my dog was having anxiety and…read moreshaking from stress when I picked her up,the rooms where they board them look old and unclean,the day we dropped her off one of the staff members remarked,oh we had an accident in the room where my dog was to stay,water all over the floor and not dry and very confined even for a Yorkie,then to come home with bloody stools,means she was not eating well while she was there and overly nervous and defeated looking,thanks for nothing and also the haircuts are atrocious.

The last two times we've taken our dogs for nail trims there, they come out with nails as long as…read morewhen they went in. I'm disabled and can't go with my husband and he's too shy to complain. But this lack of service is disgraceful! The nails are long and have rough edgesx and they have the nerve to charge $40.00! You can bet I'll find a grooming salon that actually does the job and didn't just take my money!

Anyone who knows me can tell you that I love my dogs Elly and Barkley. When we travel on extended…read morestay we AWAYS give our dogs the gift of staying Granny's! They hate to come home and I know they are being taken care of as well if not better than at home. Great for smaller dogs. Fantastic fenced in area to run and explore. Granny Michele genuinely loves dogs and treats them as if they were her own. I sincerely appreciate having Granny available to watch Elly and Barkley

Our dogs are part of Michele's family/pack! We trust her with our fur kids at all times - for…read moreeverything from walks to day care to long-term stays. I highly recommend Granny's to anyone looking for quality pet care in the Lansing area

My little Levi boy is a rescue and even though we've had him for over four years, he still has…read moreseparation issues. Yet when I brought him for his first visit, he was nervous, I could see he wasn't afraid. He loved his groomer! When I picked him up he looked lovely, and I could just tell, he wasn't traumatized as he sometimes can be a bit when he has to go to the groomer. My instructions were followed to the letter and the groomer listened patiently to my concerns about my little Levi and his issues. Even though this groomer is quite far from my home, the experience for Levi was so positive, I'll be taking him back!

They are so sweet to my dog Jack here. When I moved to grand…read moreledge 8 months ago , I found them and they are nothing but accommodating. Jack is other dog reactive and their small location and individual attention to each animal is so appreciated. He always comes back smelling like perfection. They do a great job and the staff is awesome. If you're thinking about it , go here.

Capital Area Pups is absolutely awesome. I have had Kris, the owner, take care of my two dogs on a…read morefew occasions. She is extremely accommodating and attentive to their needs. While I am away, I get frequent updates and pics on how they are doing. But, most of all, I know they are being cared for by someone who loves them just about as much as I do. I am very grateful for her service and the safe environment she provides.

Reliable, affordable, convenient, communicative, friendly, locally-owned, pup-loving business!…read moreMy sweet pup Frida had a really tough time adjusting to my new work schedule and was chewing her paws raw with anxiety every day. I was in search of a dog walker who was compassionate, well informed, and genuinely passionate about taking care of dogs (to soothe both my dog's anxiety and my own!). The trend these days is to use dog walking apps for supposed convenience and many people recommended these to me - but I had a gut feeling that Frida would benefit most from working with a consistent walker - someone who was interested in getting to know her quirks and to form a relationship that might improve her anxiety while I was at work. After just a couple weeks of daily visits and walks with Kris, Frida stopped chewing her paws completely and continues to appear much happier and more at ease when I come home from work each day. As of this month, we have been working with Kris at CAP for almost 3 months. BONUS - her walking on leash has improved immensely too! And in terms of convenience and correspondence, Kris is easy to reach, easy to talk to, affordable, very knowledgeable about dogs and her business, and provides fun photos and updates about their daily visits as they are happening :) Choosing Capital Area Pups and allowing Frida to build a positive, reliable, fun-loving relationship with Kris has improved her quality of life - what more could one ask for in a dog walker!?

Love this place. The girls take such great care of our dogs. I'm not sure I want to give such a…read moregreat review as it is already difficult to get in on busy weekends. Great services all around...daycare, boarding and grooming. Our dogs come home exhausted from playing so much in a day. Prices are very reasonable and the accommodations are more than ample for all canines. This is an example of some recent amazing care. I was just on vacation for over a week in Europe, with limited ability to communicate with anyone back home. Well the day we leave, one dog gets sick and is in the vet trying to figure out what is wrong, ends up on a special diet and meds. I talked it over with Melissa and she said bring him in anyway..."we got this". Over the course of out trip we got daily reports on our pup and when we got home he was doing much better and was on the mend... Now totally fine. Having that piece of mind while away was great this is just one of the many examples of how great they are. I've had 3 dogs who call this place home away from home and half the time they jump out of the car and kick down the doors to get back in. And 2 of these dogs have been going since they were 8 weeks old.

Picking up our pooch from a week's stay at Caraway. We drive an hour to bring her here. She comes…read morehome looking and feeling great instead of an overtired nervous mess that I see so many animals experience after a kennel stay. Caraway is situated on a picturesque farm. They give the animals a lot of outdoor time and cater to each animal's temperament.

Took my pups here for the first time today, they did a GREAT job! My mini bernedoodle isn't the…read moreeasiest and he looked great. He's had bad cuts before so I was nervous. They had great communication with me during his appointment as well. Can't wait to go back!

Lansing location I…read morehave been bring my grandpup here for over a year now and Shelby is his groomer and she does great. first couple times was hard for both of them because he never been to the groomer before. But I am impressed every time we go.

This place is okay. They are always nickel-and-diming you. They like starting with the most…read moreexpensive test and then go to the next most expensive test. They don't listen to the owner, who actually knows their own pets. VERY PRICEY!!! If you want to go to an expensive vet, go to MSU. They are good.

So far so good. I have taken my Leslie here twice now (I'm new to the area). The staff is friendly…read moreand helpful. My dog who is timid around strangers has done alright with them here which is a positive in my book. Unfortunately, their kennel seems to be booked up every time, so I have no experience there. Prices are reasonable. The kennel is cheaper than most places which is probably why it's always booked up. Ha! Not complaining. Like to see places keep their costs low so everyone can use them.

I brought my two yorkies here for grooming for the first time. I chose Elegant Pooch because of…read moretheir good rating on Yelp! (We just moved here, and I rely on Yelp! for a lot of things!) This is a very nice grooming facility. Very open space - as you enter, you will see groomers grooming dogs to the left (behind a short wall) and the receptionist to the right. Staff is friendly, polite and professional. Facility is clean and fresh-smelling. There is a calming climate in the facility - no barking dogs or loud voices. "Julie" was scheduled to groom my dogs. She did an excellent job. Another cool feature - I went with Julie to retrieve my dogs, and they are not contained in cages yet instead, behind individual glass doors that have little (slightly) raise beds in them! When we entered the hall to the boarding area, I loved seeing both of my darling dogs, perfectly groomed, lying together on that little bed!

Do not board your pet here. They leave your pet locked in tiny rooms in their own urine and feces,…read moreespecially after business hours. The only time they get taken outside is during normal business hours when and if the Kennel Tech is working. I myself have heard the owner tell the nice girl, who is no longer working there, not to worry about going in back to help or let dogs out. The desk is top priority. The prices are ridiculous and I have even heard groomers yelling at the pets on their tables. Megan I believe her name was, poor girl, I swear she lived there. She always took such great care of my dog while he was there. Such great service and care for the pets and clients in my experience. Since she's been gone nothing but terrible service. I would not recommend anyone bring their pet there now.

Too crazy two cats in the same weak neutered Rescued bottle…read morefed loved on them even called them girlz they were not! Hahahaha These ladies were AMAZING AT WHAT THEY DO THANK YOU for an excellent service and with loving kind Hearts GOD BLESS ALL OF YOU

I'm not writing a bad review because I don't believe in the cause of providing good homes for…read moreanimals that need them. I'm writing it out of a great feeling of resentment because I believe that I was fed bold-faced lies by the staff in order to push me toward an adoption. The sign on the window said that the cat I was considering was a five year old male. On the Saturday before our adoption, we asked a staff member of the cat's medical history. We were told that the cat had been very timid and was losing some weight, and that it had a distended stomach possibly from worms. That wasn't anything we couldn't handle so we decided to adopt. We wanted a 5 year old male because we had a cat and the two would complement each other well. When we sat down to sign the papers, though, that's when the truth started to come out. At least partial truths. Apparently, the cat had no teeth. We asked why, and they had no answers. It also had a heart murmur. I know the former staff member INTENTIONALLY left this out, because the distended stomach was there with this information. She just straight up left it out! We still went through with the paperwork, and at the end, they informed us that the cat was actually 7 years old. All of these things collectively should have told me to cut and run, but in the end the cat needed a good home, so we followed through with the adoption. A few days later, we took the cat to a vet. The vet informed us that actually the cat was more like 10 years old.... oh, and it was also a girl! So we went from a 5 year old male, to a seven year old male, to a ten year old female. CAHS either has no idea what they're doing, or they are purposely handing out false information in order to get pets adopted, which I'm certain is illegal. I likely won't pursue legal action because I'm sure no one will care, and I obviously will love and care for the pet that I've adopted. But folks should be aware of what's going on here, and be prepared for some deceit. CAHS should face some accountability.