This is a horrible location! I live closer to and usually shop the Bell Rd/Tatum store, and that…read morelocation is spectacular. All the managers/employees, especially Manager Jason, are awesome there. Unfortunately they were out of the Midea portable floor AC unit I needed and had to go to the N Hayden location. I had purchased this unit from the Bell Rd Home Depot location on May 29th, 2026, and unfortunately it already died. I filed a claim with Midea, and provided them with all necessary documentation. After several days of review, they sent me a "Return Goods Authorization" (RGA) for a direct exchange at Home Depot. I originally went to the Bell Rd Home Depot, but they were sold out of the unit. They were very nice and called the Hayden location, who had the item in stock, and had them set it aside. I drove 25 minutes to the Hayden location and went to customer service with my form and unit. They had the new unit waiting. The customer service employee had never seen the form. I asked her to call a manager, as a manager should be familiar with this form and process. It took her about 20 minutes to locate the manager via phone. When she finally located the manager, Travis, she explained the situation to him. Travis never came to the Customer Service area in person, and on the phone, he just said that he would not exchange it. I told her he is wrong, I have all the documentation and he should at least come look at it because this is pre-approved through Midea and Home Depot. Travis refused to present himself in person, and they sent me packing, refusing to exchange. I hauled my merchandise back out to the parking lot and into my vehicle, and called the Home Depot customer service line.
I explained the situation and the customer service representative was awesome and apologized regarding Travis. She asked for the case # and RGA# on my form and placed me on hold. She came back a short time later, apologized, and said go back in the store, that she spoke with Mr Travis, and they would exchange it like they were supposed to. She said I would probably see Travis back at customer service when I went back in. So I went back in, of course no Travis to be found, and they did exchange the unit like they should have. The employees were not overly friendly, but I understand they were following Travis' direction.
Travis is a HORRIBLE representative for Home Depot and he represents the worst in customer service and not what Home Depot is known for. My guess would be this isn't their first issue with him. If you do have to shop this store, just hope you don't have to deal with Travis. Travis, at the minimum, you could've done your job. For me, I'll avoid the Hayden location and continue to shop the Tatum/Bell store as they represent everything great that Home Depot is known for!!!
