I came in there and ordered a part that i admittedly got wrong and I only had the part in my possession for a couple of hours when I returned it they Charge me a 35% restocking fee on something that only cost $80. Management got very rude when I asked why their cost of restocking was SO high when everybody else is only between 10 and 20% so yeah, I'll never go there again. read more

what a scam they sell you wrong part than charge you a $35.00 restock fee. Dont buy parts there not even test. Will not refund full amount paid after they give you wrong part. read more

Mike was a good and honest guy. Good communication and fair price. If I happen to be in this unfortunate situation again I know who to call

The rudeness from who I assume was either management or owner upped the price $5 for a pair of car horns which I thought was over priced to begin with $30 and when I was cashing out he said $35. The kicker is that he wasn't helping me. He pawned me off on someone else when I walked in. Very in unprofessional and rude. read more

Rude staff. Drivers will yell at you when you park in the wrong place in their unorganized parking lot. Staff will cyber stalk you and attempt to intimidate you then hide behind Christian values if your opinion of how they do business does not agree with them. Some staff are polite I have to admit it's everyone who works there. Service can be slow read more

Joe at Wagner's could not have been nicer and had someone pull a window for me within a couple of hours! What a pleasant experience to talk to and deal with nice people. Thank you, Wagner's! read more

Very disappointed that none of the 8 employees walking in, out, and around the building had on a mask. Also, the price for the part I needed was overpriced. A brand new part online was cheaper than what I was charged. Great concept, but the owner might need to explore another option for guaranteeing a price that is less than the market price. read more

They gave me the wrong part TWICE. They make you pay a "35% restocking fee" even when returning the item that was wrong BECAUSE OF THEM. I live an hour from here, so in total wasted 4 hours just for the drive. And then had to wait 2 hours for the part. This is the WORST junkyard I've ever been to. Not to mention how rude they are. (Just to add, I called ahead of time and they said they had the exact vehicle and part I needed) read more

Upon visiting this salvage yard & entering the front door at no point was I greeted. The manager was scolding an employee whilst in front of many customers. Once finish the manager persisted to ask what I wanted and was VERY nasty in his tone of voice used. I was spoke to as if I had no understanding of what I was there for. If you enjoy shitty customer service and someone talking to you as if your one of their employees then this is the place for you. Worst Experience EVER read more

jfyi, this review will be edited soo..ooon if oweneer & person who works correct the loss & after negotiation. i made one soft and short attempt with wagner, & made 15 attempt with person who answerd at the work place but done work out side of business. it is complicit by wagner's. i will go through formal civil process then revise my review according to circumstancial evidence demonstration. right now with all do respect i limit the contex and detail but do caution others to protect and defend as iyou enter contract or dealing from day one. the review may lead to improving business and worker with up to five stars. read more

Just sold my inoperable Ford to Wagner's. John was so nice and made the process super easy and convenient. No haggling over the sale price. No harassing follow up calls like I received from other companies I had reached out to. Honest, friendly, local company. If you have a car to sell, please give them a call first. It will save you a ton of time and frustration. read more

Kenny is the man. This business is run efficiently coupled with the highest customer service in the area. They most likely have the part you are looking for and for 50% of the cost of the competitors in the Triangle. read more

I called this place and asked for a part for my vehicle, they said they have it so i came the next day. Talked to one of the guys at the front desk and he told me to wait until they bring the part out for me so i took a seat, an hour has passed and people that came after me has been taken care of so I got curious and went to the guy again to ask if they got my stuff yet, then he said the part I requested had some kind of problem!! I don't why he waited that long to tell me this or maybe he forgot all about me. I would have spent another hour waiting or a whole day if I didn't ask again!! Very disappointing read more

DS auto repair, 1200 Capital Blvd Raleigh. WE LOVE everyone at Wagner. Their customer service is exceptional. Thank you all for everything.

Better than average place for used auto parts. Deep stock, good quality, no true junk on the lot. When you go in person, the office is clean and professional and they have plenty of sales reps to help. Use their website to get an idea of what they have and the pricing, but you have to go to the lot to be sure it's what you really want. When buying some leather seats, I found some discrepancies in condition--some better, some worse--color, etc. But in general, the few times I've been there, the representatives are good to work with. read more

Terrible customer service and rude service. Was looking for a couple parts and a after market wheel and was told I would not be able to find it anywhere, found it one hour later at discount tire store. read more

Not so friendly customer service and unwilling to consider shipping part. Would not recommend using them.