The staff and pharmacist Lilian went above and beyond to help me navigate major insurance issues…read more They were very helpful and got my information and prescriptions I needed in a timely matter under a lot of customers.

Bottom line: Good experience here at this MinuteClinic location. The practitioner I had was…read morewonderful, but appointments may not be right on time as can happen with healthcare appointments. The Deets: I sometimes need quick clinic visits to update health credentialing items for work so I can visit customer sites, and this time was one of those events. My usual MinuteClinic near work was temporarily closed, so I found an available same day appointment at this MinuteClinic in Raleigh. The waiting area was clean and well kept, do note however that cell signal is weak there (I was told they are trying to work on that item). The check in kiosk is at the back of that area, be sure to check in so the practitioner knows you are there and ready. My initial visit went well except that the appointment before me ran over a few minutes (as can happen) but since I was trying to get it done during lunch, the situation did take a bit more time than anticipated. My practitioner, same on my initial and follow up visit, was absolutely great as well as positive, personable, efficient, and thorough...she handled everything wonderfully. Good experience here and I would visit here again if needed.

Split my knee open early on a Saturday morning and went here for stitches. Receptionist was…read morefriendly and I had no wait before they took me back. Nurse Jaclyn, PA Mary and an NP student were all kind. They cleansed it well, numbed me and stitched me up. Out in less than an hour and a half.

Today we visited on a Sunday evening just before closing for an X-ray for my daughter. She sprained…read moreher ankle playing basketball and the swelling became really bad. I saw a few reviews from fellow trusted Yelpers and decided to make the visit to avoid waiting until morning. I love UNC Rex and we see a few providers in the area. The front desk reception staff and providers were excellent. Ginger was hilarious. They assisted us promptly and there was no wait. I highly recommend!!!!!

Rx Urgent Care was not my original destination. I was planning to go to Wake Med Accent Care, but…read morethey were really congested and short-handed. My preferences before that had closed early. So, I ended up at Rx Urgent Care and hoped for the best. My accidental destination started out very nicely with the receptionist being such a sweetheart and quickly went downhill from there. Heather at the front desk told me it would be about a 15 minute wait. A 15 minute wait is almost unheard of in an urgent care, but maybe they were moving people pretty quickly and a patient was on his/her way out the door so I would be right after the other person in the waiting room. My 15 minute wait quickly turned into an hour. When the nurse brought me in to the room she told me where I could set my things and sit. I prefer to sit in the chairs because I find the examination tables to be uncomfortable. I was practically scolded for that because it wasn't easy for her to do her orientation assessments that way. So, I quickly moved to the table. I noticed right away that the step covering was coming unraveled and that I could hear just about everything being said in the examination room to my left. I was shocked and pointed the noise out immediately. She was amused and said this was why she usually spoke quietly. After having my blood pressure and temp taken she left. Then the conversation next door got really loud and I was really uncomfortable overhearing another patient's explanation of his problems so I walked out and told the receptionist I couldn't stay in that room. She told me to just go back to the waiting room. Less than 10 minutes later, I was called back in and met with a lady who is shadowing the PA. I don't recall her name, but she was very calm, confident, and seemed ready to listen. I gave her my explanation - chest pains and severe headache. I figured it could be stress, but since I was not interested in having this continue I thought it was safer to get checked out. Then Matt Schwanke, the PA-C, came in and made me restate everything all over again. He also spoke very loudly. I was already uncomfortable with the lack of privacy. I pointed this out immediately and he said they had not designed the building, but their lease was with the space and that was how it was. I questioned whether that was even ethical, but he didn't seem interested in hearing my complaint. In fact, I felt like he saw me as a nuisance for being so adamant about that and assurance that no one else was left in the adjacent rooms. I asked if he could speak softer since I had a headache and he seemed slightly amused at that responding, "Well this is how my voice is." I literally almost walked out, but I'd waited long enough and didn't feel like starting all over again at another facility. When he went to examine me I noticed that much of the floor was dirty and a part near the examination table was rusted. Then I wondered how often they mop the floors... See attached photos. Matt, the PA, advised that he would have an EKG done. There I was with the nurse coming back in rather awkwardly with the EKG machine. She told me to take my shirt off. Never in my life have I been told, at a doctor's office, to just take my shirt off. Usually, they provide a smock or some other cover-up and uncover only what is necessary to maintain a sense of care, modesty, and respect. Not so. I protested and she found some half piece of cover up that is probably made for a child. I may be able to wear kid-sized shirts sometimes, but I'm a grown woman. She left so I could cover up and upon her return didn't seem to do much to respect that I'd even asked for a cover up. I asked how an EKG worked. She shortly responded, "It reads the electricity from your heart." That's it. That's all the response I got. I was uncomfortable so a couple minutes later I asked how long it would take. Her response, "Not long, but for you it will take longer since chest pains are your primary complaint." Did not answer my question. I asked how quickly she'd get responses and she told me that it would be immediate. Then she walked out and the door was left gaping wide open while I clutched the paper smock to keep myself from being exposed. Shortly later, Matt re-entered. He didn't have any answers for me, but requested I go get some lab work done and follow up with a primary care doctor. He said that I didn't have pneumonia. When I said I'd never had pneumonia, just as a response, he smartly said, "Well, there's a first time for everything." There certainly is. I have always avoided chain doc-in-the box places like Concentra, NextCare, and Rx Urgent Care because of how poor the service is. They rush you in and out like cattle. This experience just emphasized that sentiment. I would never go to this place again, for the fact that there's a lack of privacy, as one main reason alone and I would never recommend it to anyone.

I was here on Wednesday because of what I thought was a swollen lymph node and fever. I ended up…read morehaving a blocked parotid gland that was causing infection. I was in extreme pain, and everyone who I came in contact with here was so nice and helpful. The PA, Rebecca Hill, I had seen was extremely knowledgeable and helpful. She referred me to an ENT in the area and when I called back a few days later about increasing pain and she wasn't in, she called me later that day when she was in the office to make sure I was doing alright. The people here are great!! I would recommend this place to anyone in the area.

Dr. Pete took great care of my mother in law, who is suffering from dementia. He was kind, calm,…read moreeducative and I fell confident recommending this facility. I'd like to also mention the technician who helped intake us, was so sweet and I wish I had been able to retain her name. Honestly, these two wonderful people have my full respect, and if needed we will not be going anywhere else!

The office has been very helpful for my family. When something comes up and we need medical car…read morequick- this is our choice. Doctors can't always get you in and the other Urgent Care centers make you wait for hours on end. Dr. Pete and his staff are friendly, available and there when you need them 7 days a week.

Ms. Ivelisse was wonderful. In spite of it being 5:30pm on a Friday, she was so kind and helpful…read moreduring the check-in process. I also noticed that she sanitized the iPad after completing the intake, which I really appreciated.

My experience at FastMed Urgent Care Raleigh East Millbrook was horrific…read more Long Wait Time: I waited for 90 minutes before being seen by a medical assistant. Lack of Care: I felt that the staff at FastMed did not prioritize my care and were more concerned with casual conversations. High Cost and Inappropriate Prescription: I was charged $50 for a PA visit and received a prescription for a brand-name medication that was not covered by insurance, costing $425. I looked up the prescription and it comes in generic. But the PA was not concerned about updating the medication to the generic. Patient's Condition: I was very sick with a fever and needed medication immediately. Pharmacy Contact: I even provided the PA with the contact information for their pharmacy (Walgreens, 6 Forks Rd., phone number 919-787-1155) and asked them to call directly. PA's Incompetence: The PA failed to read the patient's notes, causing a delay in treatment despite my urgent condition. Medical Experience: I had trouble getting critical medicine and reaching the "PA's" office. Appointment Policy: Most medical facilities have a policy where if someone is more than 15 minutes late for an appointment, they have to reschedule 24 hours in advance or pay a fee. The policy should go both ways. Recommended Doctor: I hugely recommend Capital Family Medicine and Dr. Short.

I've been to this office twice now and I am continually floored by how kind, patient,…read moreunderstanding, and knowledgeable the staff is. The office and all rooms are always perfectly clean and incredibly comfortable. I give great thanks to the team there for their wonderful service and care.

No actually a horrible place no offense, receptionist was angry, the doctor didnt listen to what i…read morehad to say. Told her it was kidney pain she told me to eat more fiber and chia seeds- it was such a horrible and pointless visit they shouldnt have gotten any money. I was taking at home antibiotics (natural ones- like oil of oregano) i told her that would affect the test results, they came back that i dont have a uti but literally a few days later i stopped taking it and im back to worse again. But actually its just 'constipation' I know my body and thats not it the gas lighting in the medical system is crazy.

Just moved here. So, I was in between doctors. I had a teladoc apt with my doc in Arizona. My doc…read morein Arizona gave me antibiotics and steroids , but said if my ear was still ringing in 48 hours to go to urgent care. I was diagnosed from my doctors in AZ with an upper respiratory infection. I went here. I made an appointment. Waited an hour to be seen. Next it was a PA who came in. She looked at my right ear only said I did not have an ear infection. And, to start taking Sudafed. She never looked at my left ear. Never felt my throat. Did not listen to my lungs. Then told me she suffers from ear ringing herself on the daily. I will be going to another place for my urgent care needs.

My son went to this location looking to get a covid test for school. They gave him some bogus rapid…read moretest that was useless and charged our insurance and my son. Had to go to another location to get a PCR test and had it done for free. They know these tests are useless for returning to most schools. Should have looked at the reviews before I sent him there. What a scam!