I am very confused about the bad reviews, because my experience was nothing short of pure…read moreexcellence. My husband and I visited ERC for his 30th birthday, and it exceeded all expectations. This was the most beautiful and relaxing place we have ever been. We got the swim up suite room, and loved it. The resort was so clean and well maintained, the rooms were wonderful, the food was the best we have ever had, the shows/activities at night were so fun, the drinks were delicious, the app was great at navigating the resort, and the pool is kept at the best temperature. The staff was truly the pinnacle of excellence. They made our experience so incredible and much better. Thank you so much Mario for making my husbands birthday so memorable. My only recommendations for guests, is that some of the restaurants have a dress code (my husband hates pants, so we had to buy him a pair at the gift shop), bring sunscreen/sunglasses/wide brim hat/after sun care, and if you get eaten to death my mosquitos bring bug spray. My husband didnt get bit at all, and i got bitten over 40 times. We cant wait to come back!

This place is amazing! We will absolutely be back. Clean, friendly service, anything we asked for…read morethey would do their best to accommodate. Loved the pools, especially the lazy river. All of the restaurants are great, my favorites were Basmati and Spice. The only room for improvement: I wish there were healthier options available by the pools do lunch. The taco truck is great but doesn't open until 4pm.. a little late for lunch. I don't want fries/hotdog/burger/nachos for lunch. The Linux buffet was great, but it would've been nice to have a salad or tacos by the pool. Loved the shows and trivia every night! Can't wait to go back.

Our stay at Boutique Hotel Mawimbi has been amazing! The…read morebest location in Holbox, close to restaurants, bars, central plaza, Mercado Municipal, etc, etc. From the moment you talk to Marcia, the receptionist, she makes you feel welcome and special. She personally took us to our beautiful room, introduced us to the other staff members and showed us around the beach front area. During the course of our stay we have met the owner, Ornella, the waiters Salvador, Moises, Amber, Facundo, Sofia, other members of the front desk Sandra, Zelet, other team members Anita, Fernanda they have extraordinarily reached the highest marks of costumer service and relations with the guests. The food at the restaurant is fabulous and authentic, the cocktails well portioned and very flavorful as well. I highly recommend this business, we are having a wonderful time.

A special hotelito of only 11 rooms right on the beach and on the edge of town. We walked past…read moreother hotels and couldn't be happier that we found Mawimbi. The grounds are impeccable, the room (Calibri) was immaculately clean. The staff in the restaurant is extremely friendly and professional and their Covid protocol is excellent. Breakfast is included in the rate and is healthy and hearty. We also ate an excellent dinner in Barquito, the hotel's restaurant on the beach. It was convenient to charge everything to the room and the menu variety and fresh ingredients could have one eat every meal onsite. The vegetation, decor and attention to detail like raked sand makes this a special, friendly and relaxing place to stay. Please book at Hotel Mawimbi, the pandemic has taken a toll on Isla Holbox and this is a great hotel to relax and feel safe.

Increíble experiencia. Muy céntrico, caminando de restaurantes, cafés, tiendas y el centro de…read morePuerto Morelos. Tienes el espectacular mar pero también tiene alberca. Excelente ubicación, extremadamente atentos y el espacio acogedor. Limpio y con una energía muy especial. Es un paraíso. Esperando volver muy pronto.

My family just got back from a week long stay at Casa Kenwal and WOW I don't even know where to…read morebegin! It was perfect! Casa Kenwal is located in Puerto Morelos, which is about a 30 minute drive south of the Cancun airport. The house itself is located a half mile from the town square of Puerto Morelos. There is no shortage of tourist shops and great restaurants! The property is managed by Walter who was such a gracious host. I was not in charge of the booking, but from what I heard everything was very easy to do. Walter is originally from the US, so there were no communication issues. He and his wife greeted us upon arrival and checked in with us several times throughout our stay. They live on the 3rd floor/back of the 2nd floor of the property. The house has a private pool, small private beachfront and is located directly in front of the ocean! There are 5 bedrooms, 7 baths and it was very spacious for our group of 6 adults and two small children (3 and 18 months). They even purchased a pack and play specifically for our group to accommodate the 18m y/o for sleeping. The kitchen is fully stocked with all the dishes and cookware you could need. We made all of our breakfasts and lunches there and went to 5-6 different restaurants for our dinners, all walking distance. Walter did some initial shopping for us to stock up on kitchen staples. There are a few small grocery/convenience stores that are walking distance. We did take one taxi trip to a larger grocery store to get a few additional items. Hands down the best part is the beautiful outside space. The pool was a perfect size for several adults and the 3 y/o to be in at one time. We spent hours lounging by and floating in the pool. The small private beach/sand area is sectioned off so the kids could play in the sand in private. The public beach is right in front of that with about a 20 yard walk to the ocean. A highlight of the beach was the My Paradise Beach Bar that is located just next door. We went there almost every day during their 2 for 1 happy hour that is announced via a blowing conch shell that we could hear from our pool! I highly recommend a Pina Colada! The whole family loved the trip so much that we plan to go back in the next couple of years!

OVERALL SUMMARY:…read more Awesome trip; great property, excellent food, friendly staff (especially Felipè, our pool server) * * * * * GENERAL SUMMARY: We book our trip and opted for the "Preferred" status with all the "extra perks" but honestly still feel that the perks were mostly hype. Having a newspaper and access to play with their computer is a waste; access to a "preferred" Club Lounge with continental breakfast and hors d'oeuvres are not as good as just walking over to any of the other restaurants, bars or coffee shop; and the worst perk to have "personalized" check-in was actually slower than regular check in because you have to wait for someone to get you at the resort entrance and then walk across the whole property the Club Lounge for check in. But I would do it again because the room location and views were worth it. I was a little annoyed by the "extras" we expected (since they were offered as promotional gifts and offers during the sales call to book the trip) since most were misleading, like the 200 dollar vouchers for use on the property turned out to be coupons. We also had a call that we had a "welcome gift" for us in the Club Lounge; that bullshit turned out to be an offer to access another property but you'd have to sit through a sales pitch. Our room's balcony overlooked the pool area that was at the pool's signature tunnel (large pool passes through one of the buildings to the infinity edge overlooking the ocean). Cabanas with lounge chairs and hammocks surrounded by colorful landscaping makes the surroundings quite relaxing. In addition to our room and view, the many restaurants, bars and entertainment were excellent. * * * * * SPECIFIC PROS AND CONS: PRO: Love the "Secret" pass thru box for room service deliveries CON: Afternoon housekeeper rarely showed up PRO: Drinks were on par for what you would expect from an all-inclusive CON: Our TV was limited to 3-5 stations that had english PRO: But Playboy was one of those channels CON: The Club Lounge wasn't a very welcoming environment to laugh or be somewhat noisy at the bar since the staff also worked in this small space PRO: Preferred hotel rooms include great views and comfort CON: Preferred check-in is not convenient or fast PRO: Loved all the restaurant and pool servers (especially Felipè) CON: Saw landscape/maintenance workers spit in the grass often (where the guests often walk barefoot) PRO: Air conditioner rattled but fixed immediately upon request CON: We passed on our "FREE" 1-day spa pass because we felt we'd be pressured with another sales pitch for upgraded services PRO: Plenty of areas for party scene and plenty of areas for quiet time CON: The newspaper was never delivered PRO: The international variety of restaurants was enticing CON: Cost for massages or a private dinner was a joke PRO: Frozen coffee at the coffee shop was excellent when we've had enough liquor (but then I had the bar spike my coffee anyway) CON: Told and verified they had bocce ball courts, but they did not PRO: Our room was great with jacuzzi tub and great bed CON: Welcome bottle of champagne was in 2 inches of ice so our wonderful thought of champagne was warm and unappealing PRO: Entire property is Smoke Free (even have a sign at the main entrance before stepping in) CON: Have an Ash Tray for smoking right under the No Smoking sign PRO: We had a stand with incense which we appreciated on the first night going to sleep CON: After the first night, they removed all the matches so no more incense PRO: The evening special shows were awesome CON: Paella was advertised for 1:30 PM one day but it was all served at 12:30 PM (sucked since I was quite excited to try it) PRO: Pool games and other day time events were fun to meet people when tired of just relaxing CON: Our room TV was tilted and maintenance couldn't fix it PRO: Had the best time taking Sushi Rolling classes CON: All offers and vouchers required us to spend more than you'd expect and the things to buy were already over-priced * * * * * * FINAL SUMMARY: Even though it sounds like the many CONS outweighed the PROS, at the end of the day, WE LOVED our time relaxing in our room or poolside, drinking frozen cocktails and taking tequila shots that were brought to us all day long, eating in all the restaurants, watching the evening shows and playing drunken bingo, taking walks throughout the manicured paths... Most importantly, I would do it again.

If I could give this resort 4.75 stars I would. I normally do not do all inclusive resorts; so this…read morewas my very first experience. I'm afraid, this resort might have ruined me for any others. Service was exceptional - no matter where we were (beach, poolside) we had servers making sure we had drinks. Every concierge or hotel employee that we saw on our stay, greeted us to say hello/good morning etc. Many people have complained about the dress code - which I can kind of see. You are on vacation in a tropical climate, so long pants probably isn't on your list of things to pack. It's also a little sexist, as many of the women are in swimsuit coverups that can pass for dresses (albeit, trashy dresses) and yet men are required to wear dress pants. We were prepared, though, because we have a great travel agent who gave us the heads up - but our friends who traveled with us didn't have the same info. This severely limited our dinner options with them. There is seaweed on the beach - but there is a conscious effort to keep the beach as clean as possible. I mean, it's nature and there isn't anything anyone can do about that. We still spent many days on the beach enjoying the sunshine and sand. Paddle boarding and canoeing is also available. The one thing that I would complain about is the food service schedule. Room service is available 24/7, but it reminded me a lot of a college campus dining (not the food quality, but the dining room schedules). Non room service food is not available at all times - so I would get hungry at 3 or 4pm and nothing would be open. I learned to deal with this by taking a banana to my room from the breakfast set, but it would have been nice to have a salad bar or something for a light and healthy afternoon snack. It's also unfortunate that you are unable to take any food from any of the restaurants to your room. One night, my husband wasn't feeling well (tequila will do that to an Italian from Chicago) and he ended up leaving dinner before our entrees got there. If I wanted to eat what I ordered, I had to stay at the table and eat - I couldn't get a to go box or anything. In a dining room full of couples, it was only slightly humiliating to eat alone - but I had Reddit to keep me company. The best meals we had were the lunch picnic/grill outs. Fish tacos, chips and guac, paella you name it! Super local, very fresh and GLUTEN FREE! Gym is small but effective, entertainment staff seemed enthusiastic and helpful, bartenders poured a strong drink and were very nice, hosts and restaurant servers where very polite and knowledgeable.

These guys are the scammers from Mexico you often read about- looking to pull a quick one on…read moreunsuspecting tourists. They charged my card without authorization and were unwilling to discuss it as adults, I had to contact credit card company, order new cards, and go through all of this mess due to this shady owner. Buyer beware.

We had a really good time at this adults-only resort. There are plenty of activities where you can…read morebe busy or choose to relax and enjoy your time. I was not approached by anyone offering to sell me anything or attend presentations. Staff were super friendly and helpful during our stay. There's a main pool and a quiet pool. So you have an option where you want to be based on your interest. Night shows were great with some fantastic performers. I wish that there was more Mexican themed shows or music but I guess they try to accommodate that the majority of guests were from Canada and USA. Some of the restaurants rotate being open for dinner. Your best bet is to make reservations ahead of time. You can always show up but might have to wait depending on the time. Overall food was good. Drinks were ok but as a social drinker, I wasn't impressed with my 1-2 drinks/day during my stay. I think I had one drink that I found really good. Beach area is not private and you might have people approach you to sell you stuff or services. A polite "no, thank you" works great. Location and proximity to 5th Avenue made it a great place to explore the area. Although filled with tourists, you also get some local interactions. I would come back to this resort in the future.

Ownership has changed, and this property is now known as Hyatt Vivid Playa del Carmen…read more My boyfriend planned the trip, and my only request was an all-inclusive resort. While the property has a lot of potential, it ultimately missed the mark, especially for a resort of this size. The biggest issue was the constant selling. I understand upselling is part of the business, but having to say no repeatedly throughout the stay was exhausting. Even after interacting with the same staff members multiple times, nearly every conversation felt like a sales pitch. We also received early morning calls to the room for non-urgent matters and promotions, which was disruptive and frustrating. Despite being advertised as all-inclusive, there were frequent pushes to upgrade to higher-end alcohol, exclusive experiences, and add-ons. I would much rather pay more upfront for a truly inclusive experience than feel harassed during my vacation. It really affected the overall vibe of the trip. The food was average and not memorable. The highlight was the coffee shop, which was open most of the day and consistently good. Poolside dining is very limited. You cannot casually order snacks like chips and guacamole while at the pool and instead have to go to one of the restaurants. Also be cautious with food near the pool, as wildlife grabbed my pizza while I was sitting there. Overall, this resort could be great, but the aggressive upselling, average food, and limited poolside service made it disappointing for an all-inclusive experience.

I would give this hotel a 4. The hotel room is nice and clean. There is…read moreNo refrigerator and was told I was on a list If a fridge became available. After 5 nights I am Going to assume this is a made up list. Being away from everything, a fridge is a must. We made due but it was very inconvenient. The beach area very early in the mornings is nice and quiet. I did find broken beer bottle glass and cigarette butts(Tons) in the beach sand. The pool is also way too cold and I didn't want to get in. The adult pool is amazing. There is an ice machine which you won't find at most hotels on the island. It's far from town but I knew that and in the morning it's very peaceful. Afternoon and night music is blaring. Staff are pretty friendly and helpful. Overall, this is Mexico so keep an open mind and enjoy the beach and culture.

What an awesome vacation at this hotel last weekend. Such a beautiful hotel, great staff and great…read morelocation and amenities. I give a shout out to the staff who is so friendly and inviting. The indoor kitchen staff, the front desk who held my insulin in there fridge for me while I was staying there. The food is great and the poolside bar outside is the best time ever. Great people who stayed there and we made so many friends. The evening poolside bar staff especially my boy Viagillio, who took care of me and my wife every night deserves a raise. Really good bartender and now personal friend I hope to visit again. All the staff are great and are real personable and the hotel is lucky to have them. !!! Great time!

We arrived at the Royalton Spash in Cancun Mexico on June 10th. Three adults and 2 children 5 & 9…read more From the moment we walked thru the front doors, it was an amazing stay! Checkin was a breeze and we were shown an area to get something to eat and drink right away. Then shown to our rooms. Two large room with 2 queen beds. They were very comfy to sleep in, along with nice pillows and bed covers. Lots of drawer and hanging cloths storage. The bath room had a double sink. Bottled water, body lotion, shampoo, conditioner & body lotion were provided. There was the most powerful hair dryer I had ever used! To the right was a large area with a big frosted door that opened to a huge soaking tub and an over head shower. The bath tub had lots of hot water but the shower only got luke warm. To the left was another frosted door that opened to the toilet.  Each room had a balcony. Large TV. Fridge stocked with a variety of drinks that were refilled every day. There were also a variety of snacks. Each day Enrique or Ivan would check in on us to see if there was anything they could do for us. Before ending their shift, they would again ask. They were great and we loved their service. We ordered room service for one day, as none of us had ever done that before. We put our order in with Enrique and in the morning it was delivered at the time we requested. We made all our dinner reservations thru Enrique or Ivan also. There was one main dining area, The Gourmet Marche' with more food and variety than we could of imagined. From main dishes to salads, breads, desserts, drinks....you wouldn't go hungry! Our little ones especially enjoyed the chocolate fountain where they dipped marshmallows. A variety of resturants, from sushi (the best I have had anywhere!) to steaks. All of the food was amazing. There was an outdoor place called Nibbles where you could again get a nice variety of food for lunch. Two areas where you could get burgers and fries. I think also chicken strips. A place for ice cream and gelato, also desserts. A coffee cafe where you could order speciality drinks. There was also a coffee bar for regular coffee where you could help yourself. And another that had a machine with lattes and other coffees - again helping yourself. Also desserts, bagels etc.  Almost forgot to mention the pizza - it was delicious! They made their dough right there and toppings were added, then baked in a wood fired dome. Lots of birds around but never saw one fly! Outdoors, the pools went on forever. Lots of places to sit or lay out with umbrellas. You could go up to the bars and order a huge variety of drinks or one of the many waiters or waitresses would take your drink orders. Tipping was not required but we did tip them. There was a swim up bar with stools where you sat in the water.  Lots of activities all day long - water volley ball, water exercise. One day there was a foam machine and everyone loved that! Long white balloons were given out and adults and kids were having fun with those. Another day there was a water balloon fight, where groups on either side of the volley ball net. Water balloons were flying as fast as anyone could grab one! After that we all got a pineapple with the top cut off and filled with a watermelon drink. Lemons, limes and other fruit made up faces on each one. There were two lazy rivers. One with large tubes for floating and the 2nd you just floated in. The current in the 2nd one really moved you along. There were plenty of water slides for adults or kids. The littles had 4 slides. They would end up in the water with lots of smiles and giggles. The adult one also had several. You had to carry your 2 or 4 person raft to the top and down you came.  Tho we were right on the beach not many ventured out there. They were having an issue as many other beach areas with the seaweed. Just long rows of it all along the beach and it stinks. Even tho it was always quite breezy we never smelled it up at the pool areas. Every night there was entertainment on the outdoor stage with lots of chairs and room to dance.  We left on the 15th and check out was once again a breeze. We had been given bracelets the 1st day we arrived. They were little oval discs that we worn the entire time. You used them to gain entry to your room. Know this is a long review but there was just so much and all of it was amazing. The staff were friendly, helpful, always saying hello as you passed by. There were little kisoks where you could get info on other services but no one hasseled you. Oh and several nice stores to shop in. Would advise taking water floats if you have little ones, as they ran $15.00 and up. And childrens tylenol.....$48.00 for a 4 oz bottle.  I would highly recommend the Royalton Spash and look forward to visiting some of their other resorts. We came from Oregon USA. Customs going into Mexico and back into the US was a breeze.

Royalton is an excellent All-Inclusive resort for families. I was just at the Hideaway, which is…read morepart of the same property. So my review of the Hideaway pretty much covers the same ground. If you're an adult booked at Hideaway, you have access to the full complex, that side and the family side. Kids, of course, can't go over to Hideaway--which is nice; you can go back and forth between families and semi-loud music and a more quieter atmosphere, in just a short walk. Check out Agave and Taj restaurants; some of my favorite food that I've had at an all-inclusive, to date. I think you'll find the staff is very accommodating and friendly as well. Truthfully I can't say enough good things about Royalton Riviera Cancun; since completing renovations this past December, they've moved up to the top of my list of A-I's to recommend.

I had a pretty good experience at Hotel Xcaret! My husband and I came here for a work trip, and we…read morewere very excited when we first arrived. It is a huge resort with 18 included restaurants, bars, pools, and beaches. You also have access to all of the different parks which is an amazing perk. Our room was pretty big with two queen beds. It had a jacuzzi and hammock in the balcony. We didn't have a stellar view, but I can only imagine if you did. I also never thought that I would say this, but room service came way too many times. They would come 2 to 3 times a day, and once even asked if we needed room service at 9pm LOL. We mainly ate at the buffet, which did not need a reservation, and it was pretty good. Our overall consensus was that the food here was very diverse and yummy, but was too salty. We don't drink, so I have no comment on that. The infinity pool was pretty nice, but I wish it had a direct view of the beach. There was a river surrounding the hotel, which blocked the view. The beach was pretty accessible though, and the water was very clear. There was a lot of seaweed in it though and it was more rocky than sandy which made it hard to lay our towels down. Overall, though, the service was great and we had a great time here. I would definitely recommend it because we didn't pay for the trip haha.

Hotel Xcaret is a sprawling complex which consists of several resorts and parks which are located…read moreon property. I was pleasantly surprised how clean the resort is and how courteous the service was. Most employees speak English. I speak Spanish fairly well so I had no issues communicating. There are extensive food options including all day buffets, restaurants, group dining and room service. The buffets lean toward traditional Mexican / Yucatán fare, however, it's not overly spicy. The bakery items are fantastic and not overly sweet. The only Michelin restaurant in Mexico is here at Xcaret. So check that out if you happen to visit here. There are several parks which include water adventures, ATV rentals, zoo & aquariums, history, zip lining etc. I was able to go to the Xplor park for an afternoon when I had some downtime. It was interesting and I had a good time. The cemetery was fascinating. I posted some pictures below. There is no shortage of pools here and every hotel section has its own. The main one that over looks the beach area fills up quick in the am. There are two gyms I believe and a spa which books up quickly so plan in advance. The beach is small and it's a bit of a walk to get to. Chairs and loungers get snapped up quickly early in the day. Security here is "air tight." What I mean the grounds are patrolled by armed guards and there are several checkpoints on the roads going in and out. You have to present your wrist band when entering and leaving with the exception of being on the bus. I was there for a corporate trip and we utilized a rental car to transport our executive staff to and from the airport. Even with the stringent security, the process was fairly easy for us. Checkout is a little odd. You go to the lobby with the letter (bill) that they slide under the door the night before you leave. If you owe nothing, you hand over the letter and wrist band and you're on your way. Large groups that arranged transit via bus was a whole different matter. They had those people wait on long lines to hand over the letter and wrist band and then wait for the bus. It looked a bit convoluted and confusing. Overall I personally had a good experience. The food and service were top notch in my opinion. The time I was able to enjoy the pool and park were nice as well. This was a work related trip and I'll definitely keep it in mind for a future vacation.

Be careful when they stay at the hotel ojo de Agua because they stole my electronics and my…read morepersonal items in the hotel they opened my room and opened the safe deposit box they stole everything I had inside and more personal things They don't give me their face they don't want to hold them responsible and they take a very despotic attitude. Police said it's not the first time they have many cases from customers from Hotel Ojo de Agua police said that the employees from the hotel are covering all .

Great location beds are ok staff super nice however, Booking. Com or Ojo de Agua placed our…read morereservation for only 2 when we're a family of 4 and charged us the difference which was more than the room itself.