Adam was excellent to work with! We needed a quick installation due to a last-minute change in…read moreplans before moving my parents into a new condo. Adam was available to measure the day after I reached out, advised us on what to choose based on the areas we were carpeting, and was very good at communicating. He and his employee did a great job and a reasonable price! Very professional, clean, and aware of the new paint and other things in the condo. I would 100% hire him again!

From the owner: I am a fully insured carpet installer with 9 years experience. I am very detail oriented and take…read morepride in my work. I can assure you I will treat your home as if it's my own. I offer free estimates/measurements. If you are looking for quality work at an affordable rate, I'm here to help! Give Adam a call at 608 228-7500

The representative refused to give any details related to hourly rate or pricing of material…read moreestimates before an in person visit. This wasted my time.

Got new carpeting installed. While setting up the instillation was told there would be a $40 or $50…read morecharge for furniture removal and replacement. I asked if I had the installation area empty could I save that charge. Was told yes. Had the entire installation area empty prior to the install and was still charged the furniture removal fee. Called to inquire and was told a check would be cut to me as reimbursement for the fed. Two weeks later and no reimbursement has been received. Sent company an email and received no response. I would not recommend using these guys. The amount may be minor but it's not right to pay for a service that was not utilized and to not get any response when inquiring about it. A tad dishonest!

CTW left us extremely disappointed…read more After a pause in our project in which we were deciding how to treat our stairs, I reached out to Amy, our sales person. We wanted to move forward on installation with the carpet we'd purchased from CTW for our stairs. Amy responded via email with "We took install off the quote but had carpet ordered already, so whatever we have left over should be able to do the stairs." To confirm this, she came to our house (30 minutes late with no explanation) to confirm this and undoes the rolls of carpet, measures them and states there is not enough to finish the stairs. I'm thinking well can't you get the balance of carpet needed? "No, it's discontinued." She said she could look for a match back at the store, but we'd need to pay for it. She also tried to back-pedal by saying we only purchased enough to do the tops of the stairs. AFTER SHE WROTE TO ME WE HAD PURCHASED ENOUGH FOR THE WHOLE PROJECT AND I HAD INVOICES AS PROOF. We paid for 99 sq yds of carpet, before any discussion of treating the stairs differently, and that line item on the invoice was the exact same as when we ordered carpet that included enough to carpet the stairs. Did her "A Team" (her words) of installers cut the carpet incorrectly? The lead installer left our house midway through the install, leaving 2 apprentices alone to finish the work. Did someone else mis-measure the carpet? I am speechless. What kind of a circus is this business? I have been ghosted for two weeks now. I've reached out to Amy and left a message for Kieran, the VP. All I've gotten is radio silence. I do NOT recommend CTW.

From the owner: At CTW Design Center, we are dedicated to transforming your living spaces with premium cabinetry,…read morecountertops, flooring, and expert design guidance. Since 2000, we have proudly served our greater Madison Area community, continually enhancing our offerings to ensure that every customer receives the highest level of service and satisfaction. Whether you're renovating your home or upgrading your business, our team is here to assist you every step of the way.

Our designer Carrie was extremely helpful and overall good in helping our plan come to life…read more Overall I would recommend Nonn's to someone else who is looking for help with a ktichen design.

We worked with Nonn's on a large home project involving flooring, tile, and appliances. When…read moreservice issues arose, the experience was far below what we expected from a company handling a project of this scope. Our range broke immediately and was unusable for weeks. We also had a separate dishwasher issue that required months of follow-up before ultimately failing and needing faulty parts replaced. Communication throughout the process was slow, inconsistent, and often required repeated effort from us just to receive basic updates. Although repairs were eventually completed and a partial credit was issued, Nonn's declined to provide any further accommodation despite the prolonged disruption and clear service breakdowns. The response from leadership made it clear that customer experience was not a priority once problems occurred. We made multiple good-faith attempts to resolve this privately. Based on how these issues were handled, we would not choose to work with Nonn's again and would encourage others to carefully consider their options before committing to a significant project.

Teri Cheramy at Coyle Carpet One (West Beltline) guided us expertly to the perfect tile and carpet…read morechoices, communicated effectively through our complex project, and paid exceptional attention to details, even crafting a custom transition strip for us. She's a treasure - years of experience, high energy, cheery personality. Coyle's installers were great, too (ask for David for LVT!)

We bought high end vinyl flooring here and had it installed by them. The installers and the person…read morewho came to check it before install to provide a quote were so experienced, professional, and hard working. We got multiple quotes and their proficiency was so much greater than the competition, it wasn't remotely close. I hope that everyone who gets flooring gives these guys a chance to give them a quote. They are super experienced, talented, and fantastic.

Summary: I Had a Contract with Floor360 -- Got a Defective Floor & Had to file a Lawsuit…read more I built a new home in 2024, and because I've done this rodeo before, my builder and I agreed I would handle the flooring, cabinetry, countertops, and lighting contracts directly rather than through the builder. I'd had good experiences with Floor360 in my Veridian homes, so I emailed Jen Fickling on Sept 2, 2023 proposing that Floor360 work directly with me. They agreed, and I signed a flooring/tile/installation contract via Dropbox on Jan 17, 2024. That contract contained the provision that "all installations done according to industry trade standards". I selected a premium 9.5" Shaw Expressions white oak floor (~$30K). When Floor360 came to install in February, the HVAC wasn't on and the required 5-day acclimation hadn't happened. Unbeknownst to me, my builder was a chiropractor who had inherited the construction company from his father, and the project manager responsible for site conditions like HVAC was his X-ray technician. To avoid delays, Floor360 and the builder privately agreed the builder would install instead of waiting for Floor360's next opening. The builder had never installed this product, didn't buy all required materials, and Floor360 knew this as well as knowing proper acclimation had not occurred. Unsurprisingly, the floor failed--and only then was I told the installation had been switched, despite promises that Floor360's "most senior crew" would do the work. The installation violated basic manufacturer requirements: no 5-day acclimation (installed mid-winter with no HVAC), fasteners spaced 15-24" instead of 6-8", no end fastening, and no required glue assist. Result: cracked boards, lifted seams, splinters, flared ends, and a wood floor that feels like walking on artisanal cobblestone. Shaw inspected, found 70% of boards damaged, and denied warranty coverage due to improper installation/acclimation. Replacement bids are ~$50K, and I legally have to disclose the defect if I sell. What makes this worse is the secrecy. I emailed the replacement designer, Nichole Abbott, repeatedly asking how installation went (2/14/24, 2/24/24, 3/12/24) yet no answers. When I asked where the leftover product was (4/23/24 & 4/24/24), she vaguely said she'd ask "the installers," leaving out the key detail: Floor360 didn't install it. Floor360 now insists my contract was with the builder, even though the builder contract explicitly allowed direct vendor contracts, Floor360 was paid via my personal funds & construction loan, and they accepted that arrangement in writing. Floor360 subcontracting with my builder to swap installation roles on the down low has nothing to do with their contractual obligation to me. The two people who negotiated the working model (Jen Fickling and Christie Thompson) have since left, and it appears nobody bothered to review the terms before denying responsibility. My attorney says the liability is clear. We've given Floor360 multiple chances to fix this; they haven't. So we filed a lawsuit, which you may follow by searching for them on CCAP. A complaint with DSPS/DATCP is in-process. Floor360: if anything here is inaccurate, reply publicly and I'll correct it immediately. You're also welcome to send corrections to my attorney. My only goal is accuracy and getting an undamaged & fully warranted floor. After reading our contract line by line, do you disagree that a properly installed, fully warranted floor is a reasonable expectation?

Incredible service. I found their staff to be very friendly and helpful in helping me select new…read moreflooring for my home. I'd highly recommend them to everyone.