Cancel

    Open app

    Search

    CTW

    1.0 (1 review)
    Closed 9:00 am - 6:00 pm

    Services - CTW

    CTW Photos

    You might also consider

    Recommended Reviews - CTW

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    6 days ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    Ask the Community - CTW

    You might also consider

    Verify this business for free

    People searched for Flooring 456 times last month within 25 miles of this business.

    Verify this business

    The Granite Shop

    The Granite Shop

    4.2
    (15 reviews)

    At the initial install everything was great and we loved the final product. Not even two years…read morelater, the Blanco sink chipped at the bottom. When I went in, an older unpleasant gentleman that I spoke with said "what are you using a chainsaw". They said I would have to contact Blanco, which I did. Blanco said we should have been advised to use a metal grate to protect the finish on the sink. We were never told this. Blanco was very easy to deal with and they made it right by replacing the sink for free. However, Granite Shop was quite the opposite. They would not come to do this unless they had a job in the area, which took months. They also charged us for a reinstall in addition to us needing to get a plumber, again. They then damaged our newly refinished wood floors and accused us of lying about it, even though it was on our security cameras that nothing was placed on the floor when they were here. In fact, they removed our throw rug at the sink! I highly recommend them if you like a company that doesn't stand by the product they sell and accuse their customers of lying even with proof.

    Working with GSoM was a really miserable experience. Avoid them at all costs…read more Countertops are an allowance item in my home build & I am responsible for selecting the vendor, making selections & paying for overages. Thus keeping track of the cost is important. Additionally, I AM ACTUALLY PAYNG the countertop vendor directly to offset overages with other allowances. Initially, GSoM seemed friendly, but as soon as I had questions about pricing - poof! Their helpfulness vanished faster than a magician's rabbit. It took me 4 emails of unanswered questions before they said they wouldn't share pricing with me. What this meant was a simple question about the price range for a leathered top required 4 emails with GSoM and then they emailed a full 3-page bid to my builder with separate line items for each question buried deep in the bid. It was so confusing. It was also a hassle. The builder's PM was OOO and it took me 5 days to get an email forwarded after my last question. It is absolutely ludicrous that the person writing the check (or using my CC) to pay for the countertops ENTIRELY with my own funds doesn't get the pricing shared with me directly. Imagine buying anything else and the seller doesn't tell you what it costs. Absolutely ludicrous. They are completely unaware of their cognitive dissonance, wrapped up in a little bubble where the customer is viewed as a "walking wallet" and if you don't play their games, you will get their power trips. GSoM tried to gaslight me by saying I was "dramatic" and "aggressive". Getting frustrated with their refusal to answer questions and expressing that constructively isn't dramatic. And wanting to know the price of something I'm paying for is not aggressive. When I expressed frustration, GSoM said "they'd love to work with me" but also tried to play divide and conquer with my builder by asking them if it was OK to refuse to share pricing, while simultaneously trying to preserve their relationship. Spoiler alert: It didn't work. I informed my builder that GSoM missed a golden opportunity to impress but chose the path of antagonization. I remind the builder of how great the other vendor is every day. I get that some buillders don't want customers to see pricing. You know what GSoM should do in those situations? Not share pricing. You know what they should do when it's an allowance and the customer has visbility to pricing? Share the pricing. You're a small business, not Home Depot, act like it and be flexible to each customer's needs. This is not about you. Speaking of them being a small business: their selection sucks, especialy when it comes to modern quartz selection. They have less than half the number of quartz compared to every other vendor I met with. I was able to get a great price on a beautiful MSI Calacatta Elysio in all of my bathrooms and an amazing Cambria on my island for less than GSoM was charging for very basic quartz. The upside to their hostility was that I got a much better deal at another vendor. I've built four homes and worked with so many wonderful local vendors. GSoM is, without a doubt, the worst. THE. WORST. This was a pure antagonistic power play. GSoM is the only 1 out of 9 allowance vendors on this project that wouldn't share pricing. They could have chosen to delight my builder's customer, but they chose to antagonize me. They'll do it to you. It's not worth the risk. GSoM also lies. He says they politely told me that they didn't want to work with me. Wrong. As I mentioned, when I got frustrated they sent me & my builder an email saying that they'd love to work with me. My builder asked me to try and work with GSoM, but they still didn't want to tell the person paying what the cost was. I truly don't understand their power trip, nor their lies. The only way to change GSoM's treatment is for consequences to happen, so that's why I'm posting this review. Walk, don't run, to a vendor that's not going to play power trip games with customers.

    Gerhard's Kitchen Bath & Lighting Store

    Gerhard's Kitchen Bath & Lighting Store

    2.5
    (19 reviews)

    Working with Nia at Gerhard's was a nightmare. She did not respond to my emails, request updates,…read moreor provide any updates. On several occasions, portions of our orders were waiting in the warehouse, and if I had not followed up on them, we would never have known. At first, we were told that the wait time for our order was six weeks, and after two months, she told us that we needed to wait six months. She expected my clients to wait 6 months for a kitchen faucet!!! We went on Amazon and purchased a similar faucet from Kohler at a lower price, which was delivered within a few days. It was a total waste of time and unprofessional behavior on her end. She definitely has much to learn about customer service. As a general contractor and a realtor, I'd never use or suggest the company to my clients.

    Dishonest about more than one thing The installer s claimed…read morethat they were unable to install the dishwasher because the shuttle valve was corroded. My son came over and used channel locks and got the water shut off without any difficulty. The installers told me for $240 they could replace the shut off valve. the store reimbursed me the installation fee and is now recharging me to have it installed but now I am nine days out from when I was supposed to get it installed. They have not compensated me at all. The salesman told me I would get $850 in rebates, and I am not eligible for that amount and rebates , so that was false information also.

    Wisconsin Granite

    Wisconsin Granite

    3.8
    (20 reviews)
    $$

    Our builder, The Gardner Company used Wisconsin Granite for all of the granite in our kitchen,…read morebathrooms and laundry room. We love the look, the high quality and the installation throughout our new home. We are very pleased with the polished look and the excellent value the granite has added our home. I haven't had granite before and so I called and was given a friendly, well explained crash course on how to care for granite by their sales rep, I believe her name was Brittany. She was wonderful.

    I wish I would have done more research and read previous reviews prior to using this poor…read moreinexcusable and unprofessional business. I appreciated that they were part of NARI and MABA associations so knew I would receive the highest quality craftsmanship. Only to find out they are not members of either! Left NARI membership in 2017 & only members of MABA for 1 year in 2015. Clearly to use logo and claim falsely. Initially I had a hard time getting a hold of them for details & pricing but with my persistence I was able to get some measurements & granite installation dates scheduled. All the details and documents to be signed were with poor communication and me being the follow up person. I'm not sure if this is standard or they truly don't need my business. With no prior discussions nor really much communication I revive a call the morning of - guys are heading out soon, any questions? Guys come, I was told they would arrive @ 9 am, I had a 9:20 appointment they arrived at 9:20. I was asked if I wanted a dishwasher air gap? I was told only Madison requires it. I don't love the look of it so was leaning towards no but said I would like to discuss it with my husband and get back to him. Glad I did, ITS CODE! Yes indeed I want a dishwasher air vent. Last thing I want is to sell our home and than have to put one in... I return from my appointment to see a slit in the sink area. So I questioned the cut in that spot. I was told it was standard and every household gets it, very common. I probably wouldn't have noticed it but the cut was jagged, like the blade was dull and nicked the stone. The lines don't connect and the filler is extremely obvious.( thick) I was pointed out that I had no choice. I again said I wish this was discussed. Where the faucet goes it would be mostly covered. The window above this area shines over it. IF this was discussed prior that a cut would be made in that spot I would have chosen a farm house sink so you couldn't see it. Again, poor communication. The guys decide to call the manager. He comes in and also confirms this is common but also tells me he told me. Let me reassure you, he did not. I would full note and remember this. My husband I sat outside 99% of his measuring time. The solution was to let the guys smooth the area and see if they can do it better. After almost an hour on this one spot, no. Not to mention a few pieces had to be recut along with the entire 4" backing... job is not even complete yet. The owners come out to our home. They welcomed themselves in with no introduction but immediately waking around complimenting the men's work. Scratching his finger nails into every cut. Words of the owners mouth were this is acceptable. We followed standards and code, "It is what it is" we shared our displeasure over the job and he said we would go to court if we didn't pay. We were going no where. This was rude and completely unprofessional behavior. I'm not sure what we would of ended up with because I had pointed out that the sink that we gave them brand new in the box at some point had glue drips in it ( men accidentally dropped while working) now they were gone but scratches in the Stainless were present. I want to be the one to scratch my sink, not workers when we haven't even used it yet. No one felt they did it but thankfully I had a photo so they agreed to fix it. We were told we would get a call later that day( Friday) Friday is here and gone as is Saturday. Saturday afternoon we get an email stating the sink can't be repaired so a new one was ordered and they will be in touch with the arrival date. Irritating but they did at least replace it. More appropriate if they called with a conversation maybe even an apology. We are without plumbing . Monday now 4 days later I get a call to find out where we purchased the sink. What? I thought they ordered one per the email Saturday? I send them the link, no call or email so I follow up Tuesday to be told that they ordered it and it arrives Saturday. We can come monday. Again, no apologies not even a thank you for the link or patience in this disaster. Saturday? 8 days later than the project started.. It could arrive anytime which ultimately means Monday and than plumbing on Tuesday. 12 days with no running water, that means no washing hands, rinsing anything, no dishwasher & all meals eaten out. Oh, and half a kitchen completed. We will see if this even happens in this time frame?! I also failed to mention the stone has nicks, notches , & glue spots threw out. ( owners said stone is not perfect) If you like the review and think this is the company for you. Please call Wisconsin Granite... be prepared to be amazed!

    CTW - flooring - Updated August 2026

    Loading...
    Loading...
    Loading...