Saturday. June 7, 2025. Around noon. I had an appointment at the Enchanted Hills Walgreens for a Tetanus-Diphtheria shot for 9:50 am. When I arrived the tech told me that they were out of this vaccine. I asked why it let me book an appointment if it was out of stock. She told me the appointment database doesn't link to what they have in stock. I think this is ridiculous because people could be wasting time, gas and energy booking appointments for non-existent shots! The tech called the Walgreens in Bernalillo and was told they had the TDAP in stock. I drove there and spoke to Eileen, a pharmacy tech. She explained they weren't doing walk-ins, but they usually do. I asked if they had any openings. She said I would have to check online. I told her my phone wasn't working and if she could book an appointment for me. She said no. I was the only one in line and they weren't busy. She was extremely rude and short with me. She told me to stand aside as another customer had walked behind me. I talked to the manager and assistant manager about Eileen. They told me that there was no pharmacist on duty and that they didn't have the vaccine in stock. So either the tech at Enchanted Hills lied to me or the tech they talked to on the phone lied. The manager even called the Walgreens on 528 and Southern and they were out of this vaccine. To sum up, it seems like all Walgreens do not regularly update their stock of vaccines, the staff are rude and will lie to you, and you will probably waste your time and gas scheduling appointments for non-existent vaccines. A horrible, horrible joke. read more

Just found out Walgreens can inflate the balloons you buy from them. It was so convenient! The price for two 34" balloons were about $17, which is cheaper than other places offering foil balloons. They also can do bouquets. I'll be buying my special occasion balloons from them now on! read more

Walgreens - Walgreens Party Supplies - Cosmetics & Beauty Supply Near Me - Bernalillo, New Mexico

Unfortunately, I have to update my review. New NMDOH guidelines as of Sept. 4th clearly state that "COVID-19 vaccine may be offered to all healthy individuals ages 2 through 64 years who desire protection from COVID-19." However, this Walgreens refused to vaccinate me without a high risk condition. They are in violation of NM regulations in this regard. Either they are ignorant of state health regulations (a shocking possibility for a pharmacy) or they are intentionally refusing COVID vaccines to New Mexicans who request it (ditto). Either way, it reveals a low quality pharmacy location. And, they've caused me great inconvenience as I seek a location to get the vaccination I desire. read more

I don't care what time of day you go to the pharmacy or what pharmacy tech is working they all need to learn customer service skills. They are always so rude and short with you. If they don't like their job they should get out of health care read more

Terrible. Need Tamiflu 2 days in a row. Still don't have it. No help when we have flu.

It seem like the cashier has no help at all.. someone was stocking shelf's and one person mopping the same spot 3 times would walk away from it and go back to the same spot in cosmetics also did not seem like he wanted to to help anyone.. the cashier had a long line and the one that was mapping saw that and left her to deal with the long line..also had any issues on another day with the guy that was mopping just seem like he does not want to work and be lazy read more

It is nearly impossible to get accurate information on your website or by calling the store. Trying to call gets you shunted to call centers, or extended, extended wait times on hold to speak to a pharmacist. Finally, when the person answers, they appear to be harried, hurried, & barely helpful. Finally, going in to the pharmacy, nothing seems to reflect what was on the website. Now, the information is quite different. It feels as though Walgreens primarily wants to get potential customers in the door & with intentionally vague & misleading advertising. Obviously, my family won't be going there again. read more

Since early 2019 I have used the Walgreens Pharmacy located at 100 US-550 in Bernalillo, NM to fill my prescription on a monthly basis. I use this medicine to treat my asthma, and need it everyday to be able to breathe. Up until August 2020, I had been able to obtain the medicine without much of an issue. But it has been an issue for me almost every month since then. This pharmacy always blames my doctor, or claims to not have received the prescription, and then takes weeks to resolve the issue. While I wait for them to decide to fill my prescription, I am forced to use another medicine that is meant to only be used in an emergency, and is not good for my overall health. When I tried to order a refill this weekend, I found that my current prescription, which should have still had nine or more refills available, had been canceled by Walgreens and that they would not provide me with a refill. The pharmacy blamed my doctor again, saying that my doctor had cancelled the prescription electronically on July 29th. I told the pharmacy representative that I would not be using their store to fill my prescriptions in the future and would contact my doctor. I received no advance warning that my prescription was canceled and believe that it was just another mistake made by my local Walgreens. When I checked with my doctor, he told me that he had not cancelled anything, and provided me with a written prescription that I took to a competitor's pharmacy. The new pharmacy was not able to fill my prescription though, because after I called Walgreens earlier, they decided that they actually could give me a refill and billed my insurance. The issues with my local Walgreens now seem to be caused by malicious employees that are actively sabotaging my attempts to obtain the medicine I need. I've filed a complaint with the Better Business Bureau. read more

I had a few problems with online orders that were taken care of with the help of Kaela, manager at the Bernalillo Store. This gal consistently goes over the top in customer service in resolving issues with products, orders, etc. Wow, how lucky Walgreens is to have this lady as an employee. Hard not to give this store a five star rating. Good job! read more

I have been so lucky to live near this Walgreens. They have been wonderful and very efficient.

Never, ever have I ever had such rude service from the NEW pharmacy staff at this location. The pharmacy should be ashamed of the staff they are hiring. No people skills whatsoever, uncaring. I have been going to this pharmacy for about 26 years. Will consider getting my fills elsewhere. I know they don't need my business, but I do not need the very negative toxic vibes. read more

Seriously unhelpful pharmacy staff. They just want to go to lunch from 12:26p-2p. It's a joke. Don't go there.

I don't know why my doctor bothers sending over the prescription directly they still don't fill it automatically when it's due even when you call them a day ahead of time. And it's always an hour it'll be ready in an hour and show up and it's not ready but it'll be ready In an hour. You're worthless do your damn job it's not that hard every day prescriptions automatically come up and tell you they need to be filled. What, are we here to drive around all day waiting till you get off your butt and do something. read more

When paying, you'll need to wait for the short bald guy to finish chatting on his phone. Then expect no greeting, no acknowledgement, nothing. I was buying two candy bars that were priced on sale. His price was a lot higher. I understood, went to change it for another, and let him know they were mislabeled and someone needed to put the proper signage. A simple "we're sorry, we'll go ahead and correct the signage" would've done. Instead he became uncomfortable and mumbled something in some ghetto dialect. Avoid the short bald dude and you'll be fine. read more

How much more lazy can you get in New Mexico.. wanted some earphones no one in the store and the dude wanted me to push a button for help when he could help.. why so lazy in this region read more

Decent store, staff is generally friendly. Photo department could be better. Yesterday's order for photo cards forgot the envelopes. Today's was later than promised. read more

Awesome service and staff! Rosanna and Olga make you feel welcome. I go out of my way to use this Walgreens.