Pharmacist is rude as shit Needed medication for my son . After 1 hr of being on hold he acted like we were disturbing him read more

This Walgreens on Lone Tree has the worst pharmacy in town. They are super slow and don't have a care in the world for customers. They don't answer their phones, they keep customers on hold for 1 hour 30 mins before hanging up on them. The Drive Thur is also the worst. Waited 1 hour to pick up prescription that was transferred to their location since they were the only ones in town that had it in stock. I noticed after I pulled up to the window they had 3 workers. They are really slow and don't seem to take into consideration that people were waiting over an hour for the Drive Thru. This pharmacy definitely needs more help who know how to properly manage a busy pharmacy. read more

Me and my family have been using Walgreens for over a decade. Recently the service has gone way down. Like I dont understand how low you dropped the bar for yourself. It seems like twice a month I run into issues. Whether my meds aren't ready or they arent even started. I use the app amd your system but when you can't get answers you have to call. When you call in you get the run around. I wish all my prescriptions can just be delivered to avoid interaction. Let me be clear this isnt all staff but it seems to be far to frequent to go unnoticed read more

Walgreens - took this long to get an update. First, you didn't even have the prescription in stock. Then, you tell me it won't be ready until Friday. - Drugstores Near Me - Brentwood, California

Worst place to get your prescriptions. They only have 1 worker on the weekend knowing they are the only pharmacy open late. They are so slow and don't care to pick up the pace to help people. I usually go to another Walgreens in town and now I know why. STAY AWAY FROM THIS STORE UNLESS YOU NEED YOUR PRESCRIPTIONS ASAP. read more

I love Walgreens the employees are always super nice to me, but this location always smells like axe and it triggers my asthma and allergies. It makes it hard to shop here strong cologne smell that is so overpowering. read more

These guys tale forever ok the most basic things and over complicate what should be a simple process for buying goods, not satisfied with management as well. read more

Very helpful staff. I asked for crutches and they immediately checked if they have. Once verified they immediately advised me on how to get it purchased and delivered. read more

Maybe you should have a zero star to choose from. On hold for over an hour simply answering a phone message from the pharmacy telling me my prescription is ready. When they finally answered they told me they made a mistake! And there is no prescriptions. And then just a basic apology. Again! It would also be nice if they hired somebody who can speak English and that we can understand. Your service is horrible and inefficient. read more

If I could leave negative stars I would. Several times I've had my refill requests flat out cancelled with no notification at all. This happened today and was the final straw. Requested a refill on 2/9. 2/12 check to see if it's done before heading over... cancelled. Call to find out why. Pharmacy Tech said it was out of stock and that's why it was canceled. Odd... usually they pend the refill. Tech says she'll process it then transfers elsewhere to see if it's in stock... umm... why do I need to speak to someone else... more waiting. New person answers doesn't introduce themselves. I can only assume the pharmacist as they were acting like I was interrupting their day. Informed me, no it's not in stock but we'll order it... then... ok your prescription is expired. Asked why no one called me and did they contact my Doctor. She flat out told me it's not their job to reach out to the Doctors office for a prescription renewal. Ummmm.... Every other pharmacy, including Rite Aid does that! Asked how are we all supposed to know when it expires if the app says I can refill it? She tells me it's not their responsibility to request renewals then proceeds to tell me prescriptions expire 365 days after being requested. So if you're going to keep using, make sure you have a calendar just to track when all your prescriptions will need to be renewed. I wish Rite Aid stayed opened and This Walgreens pharmacy closed instead. Switching to Mail Delivery through my insurance. Good luck if you stay here. read more

Today on January 21, 2026 I work for UBER Eats and I was waiting at the pharmacy to pick up for an order for a customer as instructed through the app. We are allowed to use the restrooms while working as noted. I continue to ask the gentleman, a heavyset younger guy with glasses and curly hair working this shift today very unprofessional and he needs to be reported. after I told him that I've viewed the restroom before in the past while picking up orders for customers, he then said I'll go ahead and use the restaurant instead and then I said I used it before in the past and he said oh I can open it up for you now I decided to walk away and told him that let me speak to your manager. He then instructed that the manager wasn't working today, which was a lie. What store does don't operate with the Manager very unprofessional I decided to report him again and they continued to say there was no manager on site for that shift very unprofessional team working today at Walgreens. read more

Walgreens - Customers pick up for Uber eats delivery - Drugstores Near Me - Brentwood, California

The pharmacy staff are SEVERELY incompetent, slow, and rude. Like how can you be stupid AND mean? Usually when people are stupid, they're nice to make up for it. Or if they're mean, then they're fast and make up for it. These people need to pick a struggle! It's obvious they all hate their job and each other. read more

This is the absolute worst pharmacy ever!!!!! Unfortunately we are stuck with them and they know it being we lost the other alternatives in area. Walgreens really needs to step up their customer service in the pharmacy. Do a sting op and see how people are being treated on phone and in person. Never been treated so poorly in my life. Offer no help and no solutions just hassle people and make things ever more difficult while we are forced to transition over to you. If I could give a no stars I would! Hope this company goes under next because it's well deserved! read more

I have been here a couple times and every time has been a horrible wait time. I had to fill 2 prescriptions in the last week for my family and both times were ridiculous. The drive through had the longest wait, there were 4 cars in front of me for over 20 min. No one moved, then decided to back out and go inside and it's just as bad. The second time I Waited in line for over 50 min. Just to get to the employer and they tell me they need more time to make sure they have it and fill the prescription even though my Dr. had sent it in over an hour ago. Since I had to wait more, I went to the restroom, and saw that they require a code. I go and ask an employee at the pharmacy and they don't even know if the restrooms are open to customers, even though there was a huge sign that says restrooms. So the employee goes to ask another employee. Bottom line choose another pharmacy!! read more

I visited this Walgreens 30 minutes after my dentist sent over my prescription, expecting a standard pickup. Joan at the counter took my information and told me to wait until I was called, as my medication wasn't ready yet. While waiting, I overheard James, another pharmacy tech, helping a customer picking up meds for his mother. James asked the required security questions, but the customer got the birth year wrong. James corrected him--and still handed over the medication. That's a blatant breach of pharmacy protocol and patient safety. After waiting another half hour in intense pain, James finally asked everyone seated if they had been waiting long. I almost yelled "YES!" out of sheer frustration. It was so obvious that Joan forgot that she had me wait! To make matters worse, she had entered my phone number incorrectly, assuming I had the local area code. This mistake meant I waited even longer for my prescription. This branch needs immediate Process Improvement Security protocols. Customer information is assumed, not verified. Wait times are excessive, even for urgent prescriptions. Communication is poor and reactive, not proactive. This branch is missing a huge opportunity to serve the working middle class--many of whom switched from CVS expecting better service. If Walgreens doesn't invest in process improvements and staff training, it risks going the way of Rite-Aid. I hope Walgreens management urgently review their procedures, retrain staff, and consider hiring a dedicated team to implement corrective actions. Patient safety and customer experience depend on it. read more

Placed an order for photos to be ready in one hour . I came in at the time they said they would be ready was greeted by a very rude shift manager named Prasad before he even looked. He told me he can guarantee that nothing's ready that they don't have supplies and that's what happens when you order last minute that they weren't gonna have supplies at least until after New Year's this is Christmas Eve now I asked him if he could give me a date and time when they will be ready so that I can come back, he told me to come back the next day for the other part of the orders which were 8 x 10 canvases and told me to come back on Christmas Eve at 11 PM to pick them up. I asked if that was a guesstimate and he said yes, they should be done by then.. I called my daughter to let her know that nothing was ready and that they probably wouldn't be ready and that the shift manager Prasad interrupted my conversation and tried to insert him himself and basically told me it was my fault. He then interrupted me and told me that was my perception of what he said, and then told me to get out of the way so that he can help the next customer because he was done with me. Walgreens needs to do a lengthy interview on the people that they hire. The customer service was despicable. read more

Oh my local Walgreens. Photos, medicine, and chocolates, =). Yes sometimes, its take a while for a clerk to help us out for our photos. The drive thru pharmacy can be a long wait. But in spite of the current conditions (rampant shoplifting), this Walgreens is trying its best to look good and spiffy. Most aisles are fairly stoked, and they try their best to have a clean store. For that I commend them and give a solid 3-stars. read more

If you had your prescriptions transferred here from Rite-Aid...RUN to another pharmacy and get your medications transferred out of this Walgreens!!! These people are RUDE, they don't do the job that they are paid to do and speak down to the customers. This goes mostly to the actual PHARMACIST!! They did the WORST job in getting the prescriptions transferred and now they have left it up to the customers to do the job that they were required to do!! This is a total nightmare on all levels! This place needs to be shut down! They are messing with people's medications that they need and they DON:T CARE!!! read more

Super unprofessional and you're on hold for 25 or 40 mins just so the pharmacy can put you on hold to just hang up on you! I'm seriously not going back. read more

Careless pharmacist and not helpful take your medication and have them done somewhere else

absolutely the worst pharmacy in town, hours and even 1 whole day after my prescriptions are delayed by their disorganization, I had a prescribed mouth rinse and we see the pharmacy tech searching through inventory boxes and telling head pharmacist "I cant find it" and she tell him "just tell them it wasnt sent to us" after I follow up with my doctor prescriptions were sent they just didn't do their job. Over and over they dont have my prescriptions ready and they tell me leave and try back hours later after i already give plenty of time for it to be fulfilled I recommend any Pharmacy in brentwood before coming to this ran down disorganized unprofessional establishment read more

The pharmacy here is horrible. They keep dropping the ball on all reoccurring medication prescriptions. And then refuse to follow-up with the doctor and then tell us the prescription is ready when the prescription has not been filled. read more

I had the worst experience here. Pharmacy Customer service is the absolute worst! We have a choice we don't have to utilize their pharmacy they are not the only pharmacy out there. Needless to say, because of the horrible service and most horrible encounter I switched ALL of my prescriptions. I hope this Walgreens gets shut down like the others! This is what happens when you don't know how to treat paying customers - this is why people lose jobs, this is why stores shut down. Treat people how you would like to be treated! read more

The pharmacy here is so horrible. Every time when picking up meds, there would be a huge line. Even when I'm next in line, I would still had wait a very long time. They only have two people at the cashier, but one would help at the drive thru. When my wife called for status on a prescription arriving, nobody ever answer the phone. In person, the staff doesn't know how to answer most of the questions like they don't have much knowledge or experience. I had been to other Walgreen pharmacy and the service was a lot faster. read more

Always pleasant employee greeting you! I like how there is always a good deal! Always look for yellow tags

Location is convenient, yet customer service needs improvement... BIG time. Went on a Friday night to pick up 1-hour photos. The system was down, and I was told it'd be ready in one hour after showing up. I decided to come back on a Sunday. The girl behind the photo center counter couldn't check me out, and told me to go to the front since there was no line. Basically she refused to check me out. I went to the front counter, and there WAS a line. I looked back at the photo center and she was checking out the woman behind me!!! It's really frustrating when I had to pay for one hour photos and didn't receive them on time, plus once I come to pick them up, I'm being bounced around from counter to counter and wasting my time. read more

0 stars if i could 2/25/25 pm crew worst customer service worst communication . Terrible . I will never come back here again. (Pharmacy)

They are hella slow. The pharmacy department make it hard to pick up medication. They ask for name and birthdate then they wan address and phone #. I was at the window for 8 minutes My mother in law had a stroke and I've been picking her medication up for over a year and it's never the same. To much of a hassle. Transferring to cvs read more

A huge thank you to Kevin Sullivan! He helped me with photo today. He was very personable and helpful. I had an issue with my prints (no fault of his) and he was able to advise me on future orders so issue does not happen again. He treated me like you would treat a friend, good looking out. read more

Fnu, one of the store associates, assisted me quickly with my photo order. I ordered it in store and instead of having to come back in an hour, he offered to help me print them while I waited. I thought that was super nice of him. He was also very friendly and personable the whole time. Would definitely get my photos printed at Walgreens Lone Tree again. 5/5 star customer service. read more

Every time I come to this Walgreens, there is an issue. They either can't find my photo order for which I would have received a confirmation that it's ready. Or literally nobody at the photo counter, but today was by far the worst. The associate saw me and literally walked away and made me wait and did God knows what around thestore while he knew I was there read more

The reviews dont lie. Worst pharmacy ive ever been to. Ive been here a few other times and its always a dissapointing experiance.

This Pharmacy is horrible and had yet another bad experience this afternoon (8/18) at approximately 1:25 p.m. it doesn't matter what time of the day or night you go that drive-thru is backed up. Nobody acknowledges you. You can sit there basically in front of the window as I did today people going back and forth.. all I want is a simple we will be with you in a minute. I didn't think that was so much to ask. But when I called them on it this snotty young person decides to argue with me the customer. I said I'm sitting in the hot car for 20 minutes I've been sitting at your window for 5 minutes and she proceeded to tell me no you haven't been sitting here for 5 minutes even though I looked directly at my car clock from the second I got there until the second she walked up to the window. Try to get them on the phone too, impossible!! My dog had a very bad scratch on her cornea my veterinary office TRIED to called in and eye drop prescription. I was told how hard it was to get through and they hung up on the office four times till we both finally gave up and I had to go to Rite Aid on Main Street in oakley. There is truly no excuse for how this Pharmacy is run. I guess it falls on the shoulders of the pharmacy manager or the store manager I don't know who and I would call and complain but guess what again I would never be able to get them on the phone. I've only been using this particular store for approximately 7 months. I used to live in San Mateo with a population of 120,000. While they do have more than one Walgreens (3) for that City, I always could get them on the phone and I never sat in the Drive-Thru for more than 10 or so minutes. They would even acknowledge the fact that there was somebody sitting in their car waiting to be helped. Again all I was looking for was we will be with you in a minute, not to defend myself. I will be pulling all my prescriptions from this horrendous store. Sad that I have to leave one star I'd refer to leave nothing! read more

If there's an option of no star, I will give this store a zero or no star at all!!!! They're very lazy to answer calls, they always put the blame to either the prescriber or the customer. You can never get your prescription on time even if you order it ahead of time (as allowed by the insurance) and even when your prescriber call them! THIS IS THE WORST Walgreens you can ever find!!!! read more

There is a GOOD reason why this pharmacy gets such bad reviews!!!!! This is happening once again!!!!!!!!!! I sit in the drive up for 15 min when I get to the window I'm told that there is a block on the prescription I'm trying to pick up because the pharmacist is on a break!!!! The idiot working the drive up tells me I must drive around and get in line again or come in the store and wait for the pharmacist to return! How is it you continue to treat your customers this why??? read more

If you're going to the pharmacy, there is only one line for drop off pick ups and to ask questions. I called the day before to ask if they had over-the-counter Covid test as my insurance covered it. The gentleman that I spoke to told me to come in and bring my insurance information. He made it seem like they had over-the-counter Covid tests. When I got to the Walgreens pharmacy, I stood in line for about 45 minutes. When I got up to the counter a tall heavy set lady didn't even take the time to ask what I needed. She just started asking me my birthday and then she said speak up. I was thinking to myself I'm behind a plastic barrier and I'm speaking pretty loud. She was very rude and lacked customer service. Finally was able to tell her I was there to get an over-the-counter Covid test and that I spoke to someone the day before and they said to come in with my insurance card. She looked frustrated after I said that and went to speak to somebody and came back and said we don't have any over-the-counter Covid tests at this pharmacy, in a very rude manner. I understand she's frustrated that she's there working all day and has many people speaking to her but the way she conducted herself is unacceptable and not customer friendly. I have always gone to get my prescriptions at this Walgreens, but for matter of principal, I will no longer be going to this Walgreens and I will seek another pharmacy. I definitely do not recommend this place. read more

Today I went to this location for the third time, and the pharmacy line was out of control. I contacted the asst. Mgr Carla, and she made all the difference. She made me feel like the only customer in the world. We rarely find exceptionally excellent service, but Carla made a difference. Thank you read more

Horrible service for prescriptions. Waited like 4 hours for simple prescription. Go to a different pharmacy

This Walgreens needs to fire all there employees and rehire those that want to work here. Every employee is rude, not helpful etc. Also go some where else to get your COVID 19 vaccine. They have you make an appointment but then still have you wait an hour to give you your shot! read more

Why do you let Kaiser patients set up flu appointment online when you know you are not contracted with kaiser? We wasted time setting up the appointment and lined-up for 30 mins only to find out you won't vaccinate people with kaiser health plans. read more

I had a PCR test scheduled for 9:30am. I arrived at 9:20 in the drive thru and there were 2 cars in front of me. One car ended up leaving and by 9:37 I was the car at the window. It took them 10 minutes or more to help me, and then another 20 minutes to get the paperwork only to tell me that it was out of network and I would have to pay myself for the test. I had put in all my heath insurance informed in when I made the appointment the day before and it said nothing about this. Since I had been there an hour I told them never mind that I would just quarantine. I've never had to sit in a drive thru for an hour. Worst service ever. read more