Do you guys know where this store moved to because I been needing scrubs this place was so amazing…read moreand the owner is very kind.

I was in need of a lot of medical supplies for my husband who was burned in a car fire. I wasn't…read morefinding what I needed at Walgreens/CVS stores. So I searched for my medical supply stores and here I found this little place! Had most of what we needed and if he didn't have it he ordered it for us. I am beyond grateful this store is here. Now I know where to shop local for scrubs as well when I start school when my kiddos are fully in school. Super helpful and nice and conveniently located next to a few of my favorite places!

I'm surprised they are still in business, but if you have a choice of using this provider or going…read moreelsewhere, RUSH to the other vendor. Sweet Medical had a contract with Kaiser Permanente to measure for and deliver custom compression garments for cellulitis and lymphedema. I'm not sure if they still have a relationship with Kaiser but if they do, I can't imagine they will keep it much longer. I dealt with Sandra, the President/Owner for an arm with cellulitis. She seemed very competent and personable. I was promised delivery in 8 weeks. I started calling week 9 and couldn't get a call back. I called 6 times, unable to get any information from "Irma" who answered the phone and never got a call back. After 3 weeks of no response, I finally contacted my Physical Therapist at Kaiser and let her know I would complain to Member Services if I could not get a reply. That day, I get a response from Sweet Medical saying my garments would be available in a few weeks and they would contact me when they were ready. I suspect that they didn't submit the original order on time since it took 8 weeks to deliver from the time I started calling. When I did meet with them to pick up the garments, they took back a garment that didn't fit correctly to be "reworked" and told me it would be mailed to my home. I NEVER got it back. At that time, I was measured for my next garments. I get 2 sets every 6 months and the first order took so long, it was time for the next fitting. I was promised that this would be smooth sailing and I would have the garments in 8 weeks. Week 7, I started calling to see if we were on track but never got a call back. I called and emailed 2x weekly for 5 weeks with no reply. I let my Physical Therapist know and she sent me to another vendor. These goods are extremely expensive (about $600 for a sleeve and glove) so you'd expect good customer service. Sweet Medical won't provide it. Although the 2 staff members I've met seem competent and pleasant, they just don't deliver as promised or return phone calls or email. If the possibility of losing the Kaiser contract isn't enough incentive for them to get the job done, what chance do you have of getting them to perform professionally? Don't bother! If you need custom compression garments, choose another vendor who wants and will demonstrate they value your business.

Simply put, extremely disappointing. Friendly if you get a chance to interact with them; otherwise…read moreextremely poor service. Seems they are friendly enough but highly unorganized. Guess I won't get a chance to find out otherwise.   My first experience with them was a simple phone call and message to check on their business hours. I never received a call back. I was able to find their business hours online. Knowing I was running close to their closing time, I called ahead to let them know I would be there shortly. They were very courteous and waited for me to arrive. Service was friendly and after correcting an overcharge of $100 on my order, I walk out happy with the understanding that my order would arrive in 7 to 10 business days.   After 7 days I called and left a message to find out the status of my order. I never got a return call. The next day I went to their office. Knowing they operate from 8:30 AM to 5 PM, I did not arrive until 8:45 AM. The lights were off and no one was inside. I called their number and left another message for them to contact me to let me know the status of my order. Again, I did not get a phone call. On day 9, I called and spoke to them. I was informed that it had been a very busy day and she was sorry she had not yet got to my order. She then checked and informed that 2 of my 3 items were in and they would have to check on the status of the 3rd item. I mentioned that I would be there shortly to get my 2 items and despite being close to closing time she agreed to wait for me. Within a few minutes, I received a call back informing me that the items were not mine, that they were the wrong size. I was informed that they would check on the status of my order the next day. On day 10, I called and as I recall, I just didn't feel comfortable that a message would do any good and yet for some reason held out hope that I may get a call in follow up to the previous day. On day 11 (Monday), I called and spoke to someone who informed me the order would not be in until Thursday. I then requested my order be cancelled and a refund be issued. I was informed the person who processes the refund would not be in until later in the day. On day 12, I called to check the status of my refund and I was informed the order had been cancelled but the refund had not and again, the person who processes the refunds would not be in until 2:30 PM. Meanwhile... I have found the same items for half the price and for 13 dollars more in shipping; I will have my items in 2 days. I'm still waiting for my refund!

My dad's wheelchair was custom made 10 years ago. We had tried to find a place in the east bay for…read moretwo months that would help repair the tires. Who knew repairing tires would be that difficult! I came across wheelchairs of san mateo which is affiliated with wheelchair tech in walnut creek. Thanks to Jerson at wcsm for connecting me with Antonio at wheelchair tech - the tires have been replaced and my dad's wheelchair is now safe to be used again. Wheelchair tech is hard to find. Just know that their door number is 500 and its next to a starbucks.

This place is amazing. I'm a little person and the pedals I used for years nearly broke the gas…read morepedal of my car. Antonio was super knowledgeable on this! He fitted my car with super sexy pedal extensions (yes, pedal extensions can be sexy) and made the time for multiple adjustments. This was the ONLY place I could find in the east bay that actually installed permanent pedal extensions. Don't hesitate to go here.

After a fall from my hoyer lift, I reached out to Lift and Transfer to schedule an inspection for…read moreApril of 2025. The owner of the company, Craig Coogan, came to my apartment late and smelled strongly of alcohol. He was visibly under the influence. My caregiver was going to be off her shift, and I let him know. He aggressively insisted that she put me in the sling, because I weigh 130lbs and that should not have happened. I told him that my next caregiver was on her way to my apartment. He insisted that I should get in my hoyer lift again. While we were waiting for my next caregiver to arrive, he stated that he works with everyone in the Bay Area for Lift and Transfer and has been doing this for 28 years, and then said for 25 years a few minutes later. My next caregiver came in, and I was put in the hoyer lift and raised up as high as I could go. There was nothing underneath me, and my caregiver stated that she wanted me to be in my wheelchair while we discussed options. Craig declined, said I was safe, grabbed the sling, pulled it hard, and shook it back and forth. As a reminder, I had fallen out of the sling because one of the straps came off the hook. He then put his hand on my upper leg close to my vulva and my shoulder without asking for consent. He left it there for roughly 3 minutes. As a disabled woman who cannot physically defend herself, this caused alarm because there was no reason to touch me. Also, because he seemed drunk, I couldn't predict what he was going to do. He would ask my caregiver to adjust the sling and then proceed to do it himself in a rough manner without asking for my consent. He was aggressive when telling my caregiver she was doing it wrong when she stated that she did manual transfers. She stated that we preferred it that way with her, because she can pick me up. If he had come at his scheduled time, then my previous caregiver, who uses the hoyer lift would be able to show him how she uses it. He would not offer different solutions for how my caregiver could transfer me. It got to a point where they got into a verbal argument, and I had to raise my voice at him to tell him that he is not here to discuss this. I was then put back in my wheelchair. My caregiver stated she has another client with a different hoyer lift that might be a better solution. He kept pushing her to tell her who it was because he had been working with everyone for 25 years. She was hesitant to tell him because she did not want to violate client privacy, and then he stated again that he had been working in this company for 28 years. After that, he gave her his card so she could send him a picture of the hoyer lift. Afterwards, he was drawing a map of my room to demonstrate other options for hoyer lifts while my caregiver was doing work around my room. He would not move out of the way when she politely asked him to move multiple times to where she had to squeeze behind him and brush against his body. He would not acknowledge her. When he drew his map of my room, it did not make sense of what he wanted to do. He had this idea of putting the hoyer lift in the ceiling, which I stated I was not comfortable with. He gaslit me by telling me that it was fine and I had to tell him that my ceiling would not be able to hold a hoyer lift with the poorly designed ceiling in my apartment. He then continued by suggesting putting me in a hoyer lift that could put me further down in my bed. When I told him that I would not want that, he then suggested putting me in a hoyer lift where I could park my wheelchair in the hallway. This did not make sense because my staff would not be able to safely get me out of my chair or bypass my wheelchair to get me to the bathroom on my commode chair. His next suggestion was to park my wheelchair facing the wall. This would not make sense because my caregivers would not be able to put the straps from the sling on the hooks safely. I stated that it wouldn't feel safe doing it. He then suggested, again, placing the hoyer lift in the ceiling and parking my wheelchair in the hallway. It had become more obvious that he could not think logically due to being under the influence. Afterwards, I walked him out of my room, where my caregiver was cleaning dishes. He kept talking to her about how she should not be manually lifting me and mumbling that it wasn't safe for her back. He then tried to give her his card again. At this point, I understood that he would not leave without me forcing him to leave. I had to walk him out of my apartment building to make sure that he was out of the building. I did not feel safe until I knew he was out of the building. Not only was I concerned for my safety, but I am still concerned for the clients that he continues to work with.

Thank you to all of the staff at Lift and transfer specialist for your excellent installation and…read moreadjustment post installation. You really did a great job and I want to let other people know that.

This is a small privately owned pharmacy, perfect for all of your prescriptions…read more Say goodbye to the big chains, come here and speak to caring and knowledgeable people. They will work to resolve problems so you don't have to play tag between insurance and doctors all day.

Today I transferred all my meds to Jatin. Month after month of having issues at Deer Valley…read moreWalgreens was giving me panic attacks. They could care less if you get your meds or not. Jatin helped me immediately in a timely, professional manner. I have never been more happy to give my business to a local business. I feel truly blessed to have been referred to him. Thank you Jatin.

Very helpful staff. I asked for crutches and they…read moreimmediately checked if they have. Once verified they immediately advised me on how to get it purchased and delivered.

Pharmacist is rude as shit…read more Needed medication for my son . After 1 hr of being on hold he acted like we were disturbing him

Rollin Along Elevator Service was incredibly helpful. They got back to me within 24 hours and…read morewalked me through a simple fix for the interlock on my elevator. They also took the extra step to confirm that my elevator was not part of the recall window units, which gave me a lot of peace of mind. Fast response, knowledgeable support, and truly great service. I would absolutely recommend them.

Rollin Along installed an outdoor chair lift. They are highly professional, efficient, and easy to…read morework with. The entire process was carefully installed, measured accurately and created a fantastice end product.

The PACE program has a location in Concord, CEI. I was a participant in the program for 9 months…read moreafter which I withdrew due to the quality of medical services I (didn't) receive. During those 9 months I saw an actual doctor 2 times. They use Nurse Practitioners - and they are good. Except they don't answer inquires and there is no way to speak with them other than make an appointment. If you have a medical or procedural question, there is no process to ask and get answers from the medical department (they are in a secured space) so tough luck. Also, when appointments are made you often are not notified - as a result, you often get a phone call asking if you are coming to an appointment you didn't know you had. Again, if you don't need the podiatrist or dentist and tell the staff, they schedule you for them anyway. You have to wait months - literally - to get any doctor appointment (which they schedule for you so you have no control over them). I also noticed that they are pretty conservative on pain meds - so you may be 80 years old but they don't want you addicted. Also, they don't seem to be aware that some people require more pain meds than others because of their unique body type or race or gender. The specialty medical providers they use seem to me to be inferior quality as they couldn't get simple things like glasses right. You have to wait a couple months for the exam, then another couple months plus to receive the glasses. If the glasses are not correct the process starts all over again so it can take 5 or more months to get the right glasses. Don't even think about getting a hearing aid. It took me 7 months and then didn't fit properly. That was the final straw that drove me to withdraw from the program. As for activities; they serve yummy lunches but other than coloring printouts and painting there is very little that an elderly person who is still mentally sharp can do to entertain themselves. They occasionally have guest music performers but they turn the sound up so loud that you can't stay in the room to listen. Since I drive myself, and even though I told everyone in sight that I didn't need their transportation services, they scheduled them for me. I several times got a phone call at 8 am that the bus was waiting outside. At least 6 times I caught the error and stopped the bus from coming - again, more aggravation. For one medical procedure in Oakland where I did use the bus; it dropped me off and left me at the wrong address. The staff said that's common and asked me to tell the center so they would stop that. Communication, my job? The center has the feeling of adult daycare facility or a common room in a nursing facility to me. There were a lot of people who were obviously in the throes of alzhiemers as well as many physically incapable people drulling, crying or yelling in wheelchairs. It's depressing. CEI's medical procedures cause a great deal of stress which elderly people don't need. You have to fight for the medicine you may want at a given time and have to be alert for yourself to the medicines you are prescribed in case they contribute to disorders like alzhiemers or interfere with other meds' efficacy. While all these difficulties are going on the wonderful non-medical staff will empathize with you and try to help get the results you need; but it often doesn't work for them either. There's always sympathy and an excuse, but you shouldn't have to go to the Director to get a positive outcome. Frankly I was in a constant state of extreme frustration with CEI. While I was a participant, I witnessed many people having the same problems with their medical needs that I experienced. While I think the concept of keeping seniors in their homes is super, I cannot recommend PACE/CEI. I wouldn't encourage someone I care for to join their program.

Don't use this resource! Terrible program! People are nice but the overall program is awful…read more Shuttles are always late, Food at the center is gross. It was always stressful to my mother when she went and we were never given a report about her during her visits. Often do not get return calls, the medical appointments are inadequate, information is not communicated well, follow-ups are not followed up. They would push home care with care aides but it took a long time to coordinate and then the aids were definitely not what I would choose to come into my home and care for my mother! The biggest complaint for us is my mother was in dire need of placement to a care facility and they would not approve it. Denied 3 times. The last time I showed them videos of my mother barely able to walk using her walker, and one of her falling and hurting herself ( she has had many falls). She is incontinent, severely not cognizant due to her Alzheimers (they gave her a cognition test and she came up in the severe category in her final score), unable to manage herself with anything, and they would not place her. She needs 24/7 monitoring. They say their aim is to keep them at home but the reality is some people are just not able to safely stay at home, like my mother. They would rather push their protocol to keep their position of homecare when it clearly is passed that point for my mother. In other words, they are not giving what my mother desperately needs. But what would you expect from a government social program! My mother is on Medi-Cal and we have no other choice.