This rating is really for the pharmacy. Their pharmacy wait times and staff are horrible. Long lines all the time and the staff are so rude. They all look miserable working there. The staff in the store I have never had a problem with them but then I rarely interact with anyone while I'm there. read more

If I could give 0 star I would. Worse customer service ever. The "shift manager" is TERRIBLE. SO RUDE. Talking poorly about customers in front of them. When I confronted him, he said "I wasn't talking to you". read more

I would give 0-stars for their pharmacy manager and his new "policy" around telehealth which is not supported by law despite any of their bogus claims that it is. We have been fighting with this Walgreens location for years and now have to find another pharmacy provider. Not that anyone in Walgreens will read this but if you have a choice in your pharmacy, go elsewhere. The problems at this store must go all the way up management because there was no support or service offered to the customer. PLEASE GO ELSEWHERE IF YOU CAN!!! read more

I've never heard of a pharmacy telling a customer they can't wait for their prescription. Was told to come back for my daughter's antibiotics once I received a message stating it's ready. That was yesterday and still nothing so my daughter just will continue to get worse and be sick because they are lazy. It wasn't even busy just one other customer waiting there. Absolutely ridiculous customer service. I regret using this Walgreens. read more

if i could give 0 i would. The wait is about 2 hours for starters. I came here and they forgot about me :/ good thing i wasn't in dying need of my medication. I came back to the window and the lady that helped me ran off to lunch and didn't pass down my i for on what meds needed to be pulled..... charged me double for medication told me to wait 10 mins then come back , which mean another 2 hours in that line..... i could go on and on about this terrible place read more

Stood in line for a long time while there were 3 workers in the back. Nobody bothered to say anything while the people in line just waited for over 15 minutes. Someone should address the line or say something to the people waiting. Poor customer service read more

I go to walgreens all the time to deposit cash on to my card with no issues. The walgreens had me in line for 15 min just to tell me i can only deposit once a day when I was just there a few weeks ago and been depositinf multiple times for years and was able to deposit twice ! What a shame just lazy and slow. Went to w different walgreens and they did it for me no problem. read more

If I could give it 0 stars I would. Go to a different pharmacy! They're always so slow and they never have anything ready always gotta wait hours for a simple prescription. Also to call and check if it's ready Omg the WORST! Never again am I coming here read more

The worst pharmacy in the entire country. Extremely unorganized, unprofessional with irresponsible behavior.

Walgreens Pharmacy should pay attention to so many "UN-Happy" customers! The pharmacy is ALWAYS under staffed. I was the second person in line at 8:13pm and my rx's were ready (verified by their messaging system) but it took him 15 minutes to find them (just as it was with the 2 people ahead of me). My receipt showed 9:01pm ~ just to pick up! That's pathetic! Walgreens, you are on too many corners of "healthy and UN-happy"! Sorely understaffed at most Walgreens stores! I'm done wasting my time because you can't figure it out! 1/9/2020 STILL As horrible as ever. Sitting at the driveup window now 41 minutes now! read more

I would give 0000 stars if I could to the pharmacy tech working the evening of 28 of June. I came it to get a prescription my doctor had ordered it was 730 she said they didn't receive it after I was going to call the doctor to confirm she found it then said it will take 35 min to fill and she would send a text message. 35 comes and goes I call at 850 no answer I call at 9 they close can't pick up my meds so I had to get them the next day risking my vision. Way to go lady!! You suck!! Good day. I hope when you need meds you remember and that those for doing their job right! # Friday night more important things to do read more

This is a very, very, very busy pharmacy so before sending you Rx's here, I'd give them a call to see if they have your Rx's in stock and if not how long will it take to be filled! If you just follow these simple steps, it'll save you time, and going back and forth with the pharmacy Tech!!!! read more

I didnt want to believe the many many reviews that this place had terrible customer service and are untrained, rude and not very helpful. I always try to give the benefit of the doubt & give businesses a chance to shine. Pharmacy Specifically: I had tried 3 different times of the day to gauge if waiting time differed but every time I tried (10am 330pm and 7pm(Friday) , all were terribly long waits. Most recently, with only 3 cars ahead of us in the drive thru , it took 1hr 5 mins to get to the window. NOT get meds & already leaving parking lot....i mean get to the window. Then we wait another 12-13 mins before we were helped! The pharm tech was rude; tempered and overall just an impatient person. We had to tell her 3-4 times we have a pre-paid code, she insisted we give her the name its under, btw... other staff didnt ask. Once we submitted our info....She then had the audacity and to say on Intercom loud Speaker that my Adderall Is still being filled! Wtf? HIPAA violations anyone????? I asked why r u naming my private medically private info outloud? Cant u just say, one of your meds starting with letter "a" is still getting filled? I also mentioned that why would I receive a text saying all my meds are ready for pick-up. She didn't answer and left window. 10 mins later, we finally got our meds and left disturbed and uneasy. Wow walgreens, youre better than this! read more

This is the busiest pharmacy ever. Also the only one with a drive thru in Oakley and Brentwood. Yes it takes a little bit to drop off and pick up a script. But the staff are always helpful and friendly. Give them a little slack they are pushing out several prescription in a reasonable time frame. But they are friendly and try there best to get it done fast. I waited in line for maybe 10 minutes yes it feels like eternity but they are dealing with finding prescriptions in the system, talking with the pharmacist to confirm things and they are also going through the thousand prescriptions behind them to find the stuff you need. read more

Walgeens has lone been a "paradise lost" for alcohol when they discontinued it's sale. most recently, a recent root canal remnded me i needed to floss my teeth more. so i brought something here try (3ish). samples given to me quite pricey; .40/piece gpt lost looking in the aisles, clerk told me the aisle 3ish star. read more

This review is for the pharmacy girl with glasses, moderately heavy, maybe Hispanic. I wish I knew her name but of course her name tag is turned backwards. I'll attach a receipt with the time of day, cause there was only a white last and the clueless Hispanic girl...I got a text notification that my prescription was ready today after 12 noon I go there around 7 o'clock pm and they tell me or she tells me I'll have it ready for you by 11 AM tomorrow so I leave confused and I checked my email and I received yet another email both of your prescriptions are ready so I go back maybe 10 mins later and tell her hi I was just here and you said my prescription wasn't ready it'll be ready tomorrow now I'm getting emails saying that it's ready and she tells me that's because I just filled it for you right now, with an attitude. Chi read more

Walgreens - a person holding a receipt in their hand - Drugstores Near Me - Brentwood, California

2 forty minute pharmacy drive through attempts and now inside. The same person has been at the counter for 25 minutes and I'm 5th in line. I might get my prescription by closing time in 2.5 hours. read more

Worst customer service in all pharmacy's. I have been a customer for 20 plus years, it's time to move on. read more

Still the worst pharmacy ever been sitting in the drive through for over 40 min when I got in line there was 3 cars ahead of me now there is 2. I do not understand how this place can't get it together read more

I have been to this store several times and have had a pleasant experience each time. Emplyoees are friendly, efficient and caring. Walgreens also seems to carry a lot if things that many of the other drugstores don't seem to carry which is kind of interesting too. read more

This is not a good place to go for medication because they never have Have enough staff to fill your prescriptions plus when they say that your prescription is ready can you go try to pick it up they said that you can't pick it up because they're having problems with their co-pay or payments for free for customers this company needs to go down because they are not a good company to order prescriptions with also when you try to call they put you on hold and it rings and then I put you on hold again and they continue doing this Intel you feel like hanging up because you don't have enough time to deal with their shit read more

My mother and grandmother was just there today at 6:10 pm to try and get my grammy's prescription filled. Initially, the lady at the front counter was helpful. My elders waited for their meds to be filled. In the meantime, the line got so long and there were people in the drive thru. After 2 hours of waiting, my elders were told that my grammy's meds were out of stock and that they do not mix the compound needed. Why did they make my elders wait that long?? Come on! Don't tell me they did not see them waiting that long! My Grandmother is not doing so well in health but she just needed to be there to present her IDs and stuff. If it's busy, ask for help. This is unacceptable. Not coming back nor recommending this store. read more

Walgreens store #9978, at 6570 Lone Tree Way, Brentwood, Ca 94513 has a horrible, absolutely despicable pharmacy. Every time we need to pickup a prescription, the wait time is exceptionally long. Today 3/23/23, we waited in the drive through for approximately 40 minutes, only to be told my wife can't pick up her prescription, because it is a new heart medication for her. We were told the pharmacist has a block on it, because it was a new medication. The pharmacy tech said we could come inside and wait for the pharmacist to come back from break. If it's not one thing, it's another with this pharmacy. Nothing is ever smooth, and straight forward when dealing with this location. If the can't manage, and staff the pharmacy properly, they should just shut it down. There are dozens of bad reviews about this store online. This place needs serious restructuring. read more

If your in excruciating pain don't come Here for your meds . I sat an hour in line for my prescription to not be filled i left to kill time and i came back and I'm in line again. I got here maybe today 2:30 it's 5:09 and I'm the second car to the window . My neck hurts so bad the pain is to the point i can't turn my head and I'm Tired and hungry. I just want to go home please . read more

I know and understand that this is a very busy place that cannot comply with all the clients in line and online, but, what I don't understand is the lack of organization they are having at the pharmacy. My family and I spent almost three hours waiting to have a flu shot, we filled out all the forms that they gave us. Three hours later they called our names us, we thought that we were going to get our flu shots but it happened to be to ask us complete again our forms and besides that make you feel like an idiot when asking you if you filled out the forms and where did you turned them in? No more Walgreens for me until they get a little bit more organized or get more staff to help them. The end of the story is that we went to another pharmacy -no Walgreens- with just two people working, the pharmacist and the assistant, and took care of us in 20 mins and without too much paperwork read more

I like Walgreens in general, I grew up shopping at Walgreens due to their wide availability conveniently located all over town. Nothing really stood out at this location other then Paula. Rude and obnoxious! Never had the decency to even say a hello. She works and talks very quickly - however ineffective. I had my passport photo taken there, she never told me that I wasn't supposed to wear a white shirt and my hair was covering my ears. As a result the passport agency refused to accept this photo. So Paula! If you are in the retail/service industry, make sure you know your products and treat your customers with some respect. If you even displayed just a little bit more courtesy while taking my photo. I wouldn't even been so upset. read more

What on earth! Absolutely the most UNORGANIZED pharmacy ever!! Why have an Express Pickup line if you still have to wait?!!! No reason why the lines both at drive through and inside are half a mile long! Get it together already. Geez! read more

Vantrissa has excellent customer service skills and very polite that is why I gave 5 stars this time because of her outstanding customer service skills , although this Pharmcy every time I call to check my medicine but service is very bad the way they treat customers, very long wait on hold after you got impression they help you but she comes back on the phone again saying how can I help you ? read more

If I could give a zero star I would. Pulled up in the drive thru pharmacy window,3 cars in front of me. It took 40 minutes to get helped. I would've gone inside but I have a bad back and can't stand for a long time. Ridiculous that it takes so long. read more

This pharmacy is the worst ever! Every single time I go I wait 30-40 min with only 2 cars ahead of me. It's ridiculous! I'll never go here again! read more

If you're thinking of getting your Covid vaccine at this location, be prepared to wait over an hour to even be seen. Should've just went to Kaiser instead. The woman let me go without telling me to wait 15 minutes. There was no where to sit and even wait 15 minutes so I waited in my car, at my own discretion, before leaving. Just way too lax and unprofessional. There's people before me still waiting... read more

Went to Walgreens for some Dominos today. I got the best customer service. A very nice lady helped me until she found them. Thank you I didn't get her name . But she was very pretty and tall. read more

This pharmacy store used to be one of my two favorites but with one negative experience, all is lost. I just had surgery on my feet few days ago and since I am on a wheelchair, I asked my wife yesterday 12/12 to run errands for me so I can change the dressing. To be more specific, I listed down the following items Self adherent wrap Gauze pads Sterile saline solution wash She went to this pharmacy which is the closest to our house and with my advice, asked guidance from a pharmacy rep what isle she can get those or help her find the listed items. I even include the picture of my feet with bandage so the pharmacy rep can see what I'm really looking for. Then my wife called me back and said the pharmacy rep she spoke with, barely looked at my list and the picture and said they do not carry those items. Instead, she told my wife to check medical supplies store. Being a once upon a time California Registered EMT and having had a 10 year medical background in the military service, that's the most pathetic advice I ever heard from a local pharmacy rep. I swear to God, I know that those basic first aid over the counter (OTC) items should have been available in their isle since I've seen them before, unless they're out of stock which I doubt was the case. Not to judge right away and to give them the benefit of the doubt, I asked my wife to go and try Rite Aide and see if they have those items. True to my expectations, Rite Aid have them all. I guess Walgreen's should fire their manager not just about this incident but with the miserable rating this store/pharmacy is getting. The pharmacy rep who seems to be too lazy to help my wife or just plain ignorant about her job, should just apply for unemployment and stay home since she was in complete oblivion of her job and her industry. If this is just about a bar of soap, I wouldn't mind. But since this is a medical issue (although non-life threatening), this is not a laughing matter. This establishment should give importance to the health and well-being of their customers and patients, for they are at stake and I guess most people will agree with me. How can this manager condone and be silent about this kind of abuse they're giving to the public? How can they hire people who are completely ignorant of their job description especially in the pharmacy where the health and well-being of customers are of utmost importance? I know that's its not their policy to treat customers as dumb or ignorant but their pharmacy employee seem to say so. To Walgreens, please be reminded that the job of your pharmacy rep is to help your customers/patients and not to disadvantaged them like what she did to my wife. Best advice, fire your store manager! No wonder why this establishment has been getting very low review ratings. I would highly recommend for customers to go check Rite Aid or CVS. read more

Seriously... every single time I come here for a prescription this is the line. I've never gotten in and out in under 30 minutes. I've tried different times and days- same thing! Absolute joke. I'll be moving to another pharmacy. read more

Walgreens - Drugstores Near Me - Brentwood, California

Hey Walgreens, Your employees need a lesson in customer service. You have cashiers on their phone texting while cashing customers out. Like not just looking at their phone, but actually full blown texting a long conversation. Only looking up to ask customer to slide card, and down again. Then look up to give receipt. This is not customer service! read more

Really supported this Walgreens when so many negative reviews were being posted. Well that has changed. My husband ended up in the ER today Super Bowl Sunday. Thankfully he was discharged and 3 prescriptions were sent in. Figured by the time we got to Brentwood from Concord they would be ready. They weren't but that wasn't the problem. The problem was probably the worst staff member EVER. We went thru Drive Up...didn't say hello just "Birthdate"! She then proceeded to tell us they weren't going to be released until tomorrow. The only reason a med would not be released is because of an insurance issue. I asked her why it wouldn't be released and she said "Come back in an hour, but we close at 6". Wait what? So I said "Didn't you just say it wouldn't be released until tomorrow?" And she threw me a look and said "I'm doing it as a courtesy but doors close at 6" it was 4:30 so I said we would be back at 5:30. I'm not kidding we got home which took us probably 10 min and I received a text as we were pulling into garage...that they were ready!! We would have waited for only 10 min! So then when we returned we went inside. Her customer service is the worst!! Just like the drive thru...No hello...No may I help you. She recognized us and just said "I need your ID". We were the only customers so it's not like she was stressing. What I don't understand is that the pharmacist was there and has to be able to hear how EXTREMELY rude this girl is. I didn't get her name as her badge was turned around. But she was the only female besides the pharmacist that was working late afternoon. She had an unkept look with unkept brown hair. I will find out her name. read more

Photo department are the best , I went to get my passport photos and I received a really good service from the person in charge of that department after visited two of the Walgreens located on Balfour that are not giving photo services and they don't see to care about it. In my opinion those stores on Balfour are sending costumes to store located in lone tree way because it was busy when I went there, even though I received a really respectful and cared service I'm glad to see personal doing a great gob . read more

Walgreens - Photo department the best - Drugstores Near Me - Brentwood, California

The worst pharmacy ever! I had to wait for 20 minutes to drop off a prescription. They had several employees behind the counter but they didn't help. It so excruciating painful to see how slow they are moving and knowing it will never be your turn. Try another pharmacy if you have any other options. It's soooo slow!! read more

Worst pharmacy ever!!!! Delays, meds not in stock, and rude. I do not know one thing they do right.

This is the worst pharmacy I've never seen in my life. I got frustrated with this pharmacy. I'm not going to tolerate anymore. Man seriously, do we have these kind of pharmacy staff exist on earth !!!!! :(. They don't understand the importance of the medication. I'm done with this. I'm going to request the prescription to different store. BYE BYE BYE you guys for ever. If there is -20 (YES NEGATIVE 20) REVIEW, I will go with it with 100% satisfaction and confidence and dignity. read more