I have been using this Pharmacy regularly for my husband's prescriptions since 2022. I can truly…read moresay I wouldn't have made it through the first year of his illness without them. They were always kind and very helpful and always willing to offer suggestions and go out of their way to help their customers. The last several times that I have been there I have noticed the level of professionalism and knowledge of the front line staff at the counter has diminished greatly. Now instead of being helpful they seem to just be running people through and usually are very short and snippy. I have been in twice in the past week and found this kind of attitude on both occasions. While standing in line today the girl at the counter was very short and basically rude with a gentleman. When she asked if he wanted to add his number he said he didn't have one but his wife probably did. She then asked if he wanted to add that and he said he didn't know what it was. A customer in line had to tell him that she was talking about her phone number. When she rang it up she told him it would be 426. He handed her a $5.00 bill and she said that is $426.00. You could tell that this took him by surprise and he was not prepared to pay that amount and didn't understand why it was so much. He left the prescription and said he wasn't paying that much. As for my situation I finally just left because it was obvious I wasn't going to get any help and no one was going to go out of their way to help me answer my question. CVS Pharmacy you are better than this. Do Better!

If you want to be treated poorly this is the place to go. There is absolutely no reason whatsoever…read morethat a store manager should treat a customer like they are an idiot. A really snide attitude for no reason. I don't care how bad your day (24 Dec 25) was/is. I ordered 4 items ($76) online for pick-up. I specifically selected in-stock items. I picked up my items only to find out there were only two of four items in the bag. Nothing was said about it during pick-up, nor was there anything said or printed that would tell me I was only charged for two items and not four. I asked the cashier about it, but she had to have the manager (female, long hair, slender) come out. Rather than talk to me, she talked to the cashier as if I wasn't there. Zero eye contact. I asked about the charge because the only thing I have says I paid $76 for four items. The manager says, "you were only charged $35." I asked how I would know that as she held her electronic device in her hand and said, "this says you were only charged $35 for two items." I asked if I could get something showing I was only charged $35. She acted as if the device she was holding was Top Secret and wouldn't show me anything. I know what Top Secret is and it's not a handheld device at CVS! I had to walk out at this point. No wonder why you only have 2.5 stars. I would give -5 stars, if I could. Poor service and bad attitude. This is the same place that refused to give me a COVID-19 shot because they didn't know how to enter a veteran in the system using Tricare. A little bit of delayed effort by the pharmacist who sat there listening for 30 minutes and did nothing to resolve the issue.

Very courteous staff, and they have all the things you need that you forget to pack on a trip…read more Convenient location Downtown.

These guys are great! It is a family operation and they are always helpful.read more

Not everyone would think to go to a grocery store for a sandwich but I'm glad I did. They have a…read moredaily special where you can purchase a full sub for only $8 and change so of course that's what I got. I wanted wheat bread but they were out so I went with the regular white. No biggie. With that I got a tuna sub with lettuce, tomato, onion, peppers and salt and pepper. Delicious and the sandwich was HUGE. MUCH better than Subway. I have to point out; when I get a sandwich I usually get green peppers but they had mixed colors for their peppers. I made a comment of how I only get the green ones but that the mixed is fine; the guy grabs a handful and this sweet man picks out just the green peppers for my sandwich. He didn't have to do that and I was so very thankful. Huge plus for just that. Shows he actually cares and I love that! Wish I got his name. But sir, if you see this, THANK YOU!! You made my day with that small gesture. I walked around the store and stumbled upon the Snyders pretzel pieces and they were on sale 2/$5. I hadn't had those in forever so of course I bought two bags. The sour cream and caramelized onion flavor.....SO GOOD!!!!!! Will 100% go back if I'm ever in the area. I need to try more subs!

John at the deli is great! He always has a great attitude and goes the extra mile. We come from all…read morethe way from across town (past multiple other grocery stores!) because the service here is so much better than any place near us.

Exceptionally rude staff. I went to pick up a prescription which needed to be refrigerated. No one…read moretold me this consequently, the prescription sat out for a couple of days. When I asked the pharmacist about it, he said it wasn't his job to let me know that the prescription needed to be refrigerated. He said it was noted on the information. Yes if I had read the dense nine pages stapled to the bag the prescription came in, somewhere on that I would've seen that it needed to be refrigerated. When I needed to get the prescription refilled, I was told I could come in and pick it up. when I got there. It was not ready. The app showed it would be there the next day by 6 o'clock. This was confirmed by someone at the pickup desk. When I went the next day, again, it was not ready. The app now showed that the prescription had not yet been delivered to the pharmacy. Same thing happened the third day I tried to get it. I gave up and transferred my prescription to Wal-Mart. I've had several students who worked at the CVS pharmacy and told me they would never go there to get their prescriptions. As a retired healthcare professional, I can tell you this is no way to treat your clients. AVOID THEM, go somewhere else.

Tyler was an exceptional employee who demonstrated professional and courteous service. He went…read moreabove and beyond. He represents CVS well.

Been on HOLD for 27 minutes for Pharmacy,so I hang up, called back to speak to Store Mgr,was on…read morehold 7 minutes for him to answer,he sounded like he was 10 years old,said he couldn't do anything about the pharmacy. This is the new store on Tunnel Rd in Asheville NC. I'm switching to CVS

Walgreens on Tunnel rtd. just reopenrd. They are very short staffed. If you want anything from…read morephoto dept., or passport photos they are turning customers away. Dont bother.

The pharmacy is the worst pharmacy I have EVER been to in my life. They deserve zero stars…read more BEWARE:::: Some of the rudest, dumbest, most inconsiderate people around who also DO NOT KNOW about the meds they are giving you. I asked about the full name of my meds to save on the prescription with the app and she said she had no idea which one mine is. AM I EVEN GETTING THE CORRECT MEDICATION?!!!! Maybe not. First time I went there...Went to pick up my prescription and got to the counter to realize I left my wallet in the car and told the woman I would be right back. She just stared at me and said nothing. I came back a minute later to find the wall down like they're completely closed. Nice of her to tell me. What crappy customer service. Abysmal. EDIT TO ADD:: This is some of the worst customer service I have EVER experienced in my life. These women clearly hate their jobs. They all go to lunch at the same time, and close down for longer than they say they do. They are unhelpful and rude each and every time I go there, as if they can't be bothered. I asked today about the discount on the app for my meds, and asked which version my medication it is, and she said she didn't know. WHAT?!!!

Went back here to pick up a prescription and the staff were kind and attentive. They seemed much…read moremore relaxed and organized now. The store was clean and well kept. The pharmacy department was still short staffed and there was a line but everything went more smoothly.

My girlfirend has to pick up three prescriptions and she double checked a couple days before that…read moreher insurance card was on their system and it was through her app. moment we get there we're told the insurance is t on file and that it would take 20 mins additionally to put it in and the worker's excuse was "yeah I have a line building up"....when there was only one person beside us. My gf being in immense pain ofc didn't want to wait around and do that. So the total was over 50 dollars when they could've just done their job before we got there and help us on the cost. if by chance the worker ever sees this, your laziness is toxic and I think you should be ashamed of yourself. GFY

Zero stars for this train wreck. Find another pharmacy. Very rude pharmacy clerk and the store is…read morea dump.

Very amazing. Can always count on them. They also have delivery if needed. Very friendly staff.read more

This is my go-to pharmacy and I love everything about this place…read more The inside is super retro, the people who work there are very nice and knowledgeable, + they have a great supply of must need items. Really quick pharmacy with the option of delivery as well, 10 out of 10!

Tried this new pharmacy. The staff was very helpful and most courteous. The home delivery is so…read moreconvenient. They checked to see if they accepted my insurance and they did. The prices were good and no long lines. Also noticed they have a drive thru. I was very happy with my service and will definitely be using them from now on.

From the owner: Carolina Mountain Pharmacy is a locally owned independent pharmacy. We are committed to providing…read morean exceptional pharmacy experience to our customers. We consider ourselves your personal pharmacy advocate, working with you, your prescriber, and your insurance company (when necessary) to ensure you always have the medications you need.