2-4-25 dealt with same previous rude Asian clerk. She didn't give us the senior discount and we had to run all the way back to the store to get an adjustment. I ran back into the store with a storm outside. The receipt and items were wet as I dropped them in the parking lot. She yelled at me in a mean tone "you don't get a senior discount!" I yelled back at her and told her I qualify. Alyssa and a male clerk helped us and gave us the $2.86 credit. They calmed us down as they were both professional. I recognized the mean clerk from the previous experience I had when we went there a couple of months ago. Attitude man! If you don't like dealing with the public get a stock room clerk job. She needs to be called out on her unprofessional behavior. read more

Located in a busy strip plaza but at least there is an adequate amount of parking. This Walgreens is stocked with all the standard offerings that you would expect but I think they way they have the pharmacy section organized should be a lot better. Right in the middle of the cold/flu aisle is the line of people waiting to get serviced at the pharmacy counter. So you have a bunch of people trying to get their medication all congregated in the same area, with people that are there just to get some OTC cold medicine having to reach around them to get stuff off the shelves. And while I have no issue with people not wearing masks anymore, if you're going to be hacking up a lung while waiting in line for your medication - wear the damn mask. Gross. read more

Pharmacy staff was not aware of vaccine costs, was rude and uniformed about their own policies. Don't recommend.

My epic pharma-tragedy begins with a Friday afternoon call to the Westlake Walgreens Pharmacy to ensure that they had in stock a somewhat difficult to get pain med for my elderly husband. He was suffering from a combo of long term chronic pain symptoms resulting from 7 problematic spinal surgeries as well as several other afflictions including a dysfunctional GI system (exasperated by several failed surgeries), heart irregularities requiring surgical intervention, severe full body arthritis (a bonus gift from over 17 orthopedic surgeries including shoulders, knees , elbows, hips and feet) and migraine seizures. This script had been successfully filled by Rite Aid over the years but due to government induced litigation and other financial burdens, Rite Aid is no longer maintaining inventories on a variety of much needed pharmaceuticals. Long term customers like myself were encouraged to visit their competitors for script fulfillment. After several phone calls to the Westlake Walgreens from his prescribing doctor, I called in myself to be told I could come into the store to pick up his pain meds. After waiting over 30 minutes in line, I was told insurance had rejected his claim. I said my husband needed it anyway so I would pay cash. I asked if I could use GoodRx for a discount and the clerk quoted me a price of $155. and told me to return in half an hour. RiteAid would charge $60. for the same meds, but I was willing to pay so that my husband would not have to suffer. I came back in half an hour and was told to come back again in an hour. Still my husband's pain meds were not available. I was told to come back the next morning. The next morning I met Kimberly, the Walgreens pharmacist from hell. She announced that despite what I was told the day before, she was not giving my husband his pain meds until Sunday (the following day). She didn't care that the Doctor had asked for the pain meds to be dispensed on Friday and that the Walgreens pharmacist the Doctor spoke with had agreed to do so. It is now Saturday and I cannot reach the Doctor, and because these are pain meds I cannot ask for the prescription to be transferred anywhere else. On Saturday night my husband woke up screaming in pain and I had no pain meds for him. Since Walgreens is open 24 hours I tried calling just after midnight to see if I could come in then and get his meds and was told come in at 7AM. At 7AM Sunday I was back to face Kimberly, the pharmacist from hell. On Sunday, Kimberly arbitrarily and unceremoniously withheld the prescription, claiming she could not allow me to pay cash for the prescription--it must be processed through his insurance. This is never true in California. Kimberly left my husband in an inhumane state of pain because she could. The pharmacy manager wasn't available over the weekend and the store manager could not force Kimberly to release any prescription she "wasn't comfortable" with - no matter my husband's comfort! On Monday, his doctor apologized for his suffering and found a CVS to provide his pain meds immediately. Moral of the story: "Don't give Westlake Walgreens your business!!" read more

This Walgreens is convenience for me, BUT...it takes forever to standing in the line for check out @ the cashier ALL THE TIME ! *Pain in my Peach* read more

Waited in line only to be told I have to go to the other counter to confirm insurance. Waited in said line until they got my insurance info, then was told to go back to the other counter once my Rx was ready. Currently in the ORIGINAL line (which is even longer now) in order to pick up my Rx. I've been here for an hour now... Lesson learned to run elsewhere. I know they must be short-staffed (which sucks), but there has to be a better system. read more

This is by far the consistently worst pharmacy experience. A general "can't be bothered" attitude pervades the staff and they don't really seem to care that one might actually need the prescriptions they're processing. I've had multiple issues with this location keeping scripts in an "in progress" status for days, only for them to abruptly cancel it, all without reaching out or giving any explanation. When asked why this particular Walgreens (a very large, 24 hours pharmacy) seemed unable to get the same medications available elsewhere transferred in, the pharmacist became huffy and insisted that I call around to other locations to find the medication I needed.--forget about any sense of contriteness for delaying filling a medication that I needed. Also, long lines here. Come armed with a novel if you must stand in line (and you will). read more

The worst Pharmacy ever! The wait time is ridiculous and when they tell you to call, you wait for over an hour just to have them hang up on you. If you value your time, go somewhere else, taking my prescription elsewhere. read more

Walgreens - Oh hold....this is ridiculous - Drugstores Near Me - Daly City, California

0-100 took sometime! Or in this case 1-5. Great customer service, open 24/7. Great management have flipped this a 180 degrees. They are straight forward and they get to it in no time! They work so hard to train their employees, even when they are off the clock and see some rookie move done by an employee they take the time out of their days to point out the issues right away, they have a niche of problem solving! The pharmacist are cool as Hell/heaven IDk they are very cool and professional! The ones from my old review were some random females that don't exist there anymore! Very clean spot, it's spotless! No more tobacco here as the law changed in this area and they blocked pharmacies from selling cigarettes cigars and what not (tobacco) Great spot so many things are at a great price! Love this spot! They got what you need, but they say I'm just a friend! read more

Hands down worst experience of my life with a pharmacy. Had to come back 3 times over 7 hours because the quoted time was inaccurate. The second time I was told there was 2 prescriptions to be filled before my mine, come back in an hour. I came back almost 2 hours later and it still was not filled and they seemed surprised like I hadn't been in the store 2 hours earlier . When I asked why? I was told to sit in waiting area. No answer given. Insert your own profanities, for the health of its patrons this Walgreens pharmacy is awful. read more

It used to be so convenient to pick up your prescription anytime you wanted. It used to be 24 hours everyday. After the pandemic, they're keep changing hours. So troublesome!! read more

Walgreens - New pharmacy hours - Drugstores Near Me - Daly City, California

Review is specifically for the pharmacy. They have always been horrible but even worse now since they changed hours. Waited almost an hour to get one prescription for my dog then was told I needed to go the the other window to get my own prescription because my insurance was not update (although they have my new card on file). Could not wait any longer so attempted to call the next day and an hour and 10 min I am still on hold and when there was supposed to be 4 callers ahead of me. Only good thing I can say is my dog can get a prescription card here and they offer delivery. Clearly whoever runs the pharmacy doesn't read reviews or give a sh*t! 1:29 min later was disconnected read more

Walgreens - 1:29 min wait and was disconnected - Drugstores Near Me - Daly City, California

Worst pharmacy experience ever. You wait in line for Pharmacy drop off. You gave the person the medication as well as insurance information. She tells you that she will expedite the process. Hoping it will be faster. So you wait in the pick up line. Then, once you are in pick up line, they can't find your information so they send you back to drop off line. I had to do the process again. For some odd reason, these people are running around as if they need two people to help one customer. This place is a mess. I don't even know how they are still operating. This Walgreen was my go to when I was younger but now, it was a mistake sending my meds here. You have people complaining left and right and yet management doesn't do anything about it. Hire more staffing and actually train them so you don't have two technicians helping one customers. read more

Worst Walgreens I've ever been in. Almost impossible to find someone to help. After 10 minutes of walking around, finally found someone... and they were rude and annoyed that they might have to help someone... and they didn't speak English. Avoid at all costs. read more

Walgreens is suppose to be open 24/7! Don't be fooled. Last night, I had trying meds for my post op pain control but I could get any person to answer the phones. I was in the hospital trying to assure, I have the meds for severe pain. I was on "hold", for the 2 customers ahead for 25 mins. I was then told they were 24/7 closing early! This is not the first time that this 24/7!closes early. I called several times to get updates from anyone but again the "hold time for 1 customer ahead" were absurd! Finally I get a real person, can't give me any information about the "real pharmacy hours today". Now, at home, I am so stressed that my son in law waiting for the prescription that was sent at 6 and is still not done at 9:30. He is told to wait or he will not be able to go the meds. 9:50 he is told that they can not release to him. I sent the photos of the Home Orders Post Op care. They said they are closing at 10 pm. I don't what my son in law, the medication were release to him. Customer service at this location has never been great but the 24/7 has kept me as a customer. I gave 2 stars because a previous time, a female was kind that to rush a home delivery of meds that were supposed to have picked up. If you have to use this Walgreen WestLake location, VERIFY THE OPEN HOUR! Also, their in store wait line is horrible. I DO NOT RECOMMEND THIS WALGREENS LOCATION. I hope this review spares you stress read more

Getting a vaccine here takes hours. I only came here to have it done because I have an appointment nearby so might as well get it done. Seems like the staff in charge of the service are not knowlegeable on the process and products. Having an appointment means nothing at all. read more

This pharmacy is the slowest pharmacy Ive ever been to. No kidding it takes 10 minutes for then to grab meds for one person.

Worst pharmacy experience. Worst ever managers to run the store with no customer service skills at all. They don't know how to deal with customers. They need training!!! read more

Note there pharmacy is not 24hrs no more. M-f they close at 9pm and Saturday and Sunday 8pm. If you have a choice go else where for pharmacy services. read more

Walgreens is definitely still open during S-I-P regulations. They have enforced 6ft apart tape on the floor which is great. I primarily come here for the pharmacy, or last minute items/snacks like laundry detergent or gum.. if I wanna splurge I do like to check their Makeup section which seems to always be stocked up...ahh... Walgreens is Walgreens it is what it is, it is what you expect to be honest...you really can not expect much out of Walgreens unless you really need help for something essential then good luck... I feel like the staff here are really just trying to work by the house and get through the day instead of being really helpful and informative.. Parking is horrid!!! It's Westlake... only time you'll ever see it empty is if it is the crack of dawn or really late... read more

This is the pharmacy where prescriptions go to die. I waited 5 hours before I called and asked where my strep throat medication was. They said they hadn't started working on it yet and didn't know when it would be done or if it would even be done today. I waited another 2 hours then transferred it elsewhere. Strep throat feels like swallowing glass btw. Would've been nice to have meds for it... read more

Damn dude!! This is a rating about the pharmacy. This dept is crazy understaffed!!! No one should have to wait over 1 hour in line for medicine that is on the shelf ready to take home. Because they are understaffed they lose their cool rapidly and are on edge. Walgreens corp, do better!! read more

Awful customer service. Told our prescription would be ready at 445pm. Went there at 630... it's 730pm, still waiting. Called the Walgreens in Marin county, they said they would fill it as she got off the phone. Seems like Westlake has incompetent pharmacist that didn't know how to formulate the wrong dosage. read more

had me wait for an hour despite having an appointment for a flu shot and vaccine just to tell me my insurance wasn't accepted.

Always long lines and wait at the pharmacy. The store is 24 hours, but the pharmacy hours are no longer 24 hours. read more

Walgreens - Pharmacy hours - Drugstores Near Me - Daly City, California

This review is only for their pharmacy regarding the process of picking up prescriptions. As we all know their is a labor shortage coupled with the closures of a number of Walgreens throughout the Bay Area primarily due to the loss of retail theft. Like most Walgreens, this pharmacy is no longer 24 hours with even shorter hours on the weekend. Using the Walgreen's App, a refill prescription was submitted on a weekday morning with a response text stating it would be ready by 2 pm. It was not until I went at 5:45 pm to check in the status did I found out it was still in the queue to be processed. Knowing that I was there in person, the pharmacy cashier said it would be ready in 15-20 mins. Unfortunately it was not until an hour later (6:45pm) that I finally received my order. Rather than get upset and cause a scene as to the long wait, I asked to speak to the person in charge of the Pharmacy where I purposely spoke to him away from everyone else waiting in line (there were at least 10-12) people by the time I left and made a recommendation to update the text messages to state a more realistic pick up time from the initial 2 pm. I might add, a second text was received around the 2 pm time saying there was a delay but no update in that message with a revised ready time. Walgreen's Pharmacy - I hope you act upon my recommendation. read more

I placed a +$80 order of portraits from the Photo Center. I ordered varying sizes, 8X10, 5x7, 4x6, and wallet sizes. These are important portraits that I wanted various copies of. Unfortunately when I received the final product, there were vertical streak lines in 95% of the photo order. Streak lines across the faces of these very important portraits. :( I came back to ask the photo dept to reprint and when they did, it still had streak lines. They didn't offer any consolation, besides giving 10 walgreen points. Extremely disappointed. Needless to say, I will not make any photo orders with Walgreens again. Waste of money and time. However, I would like to say that the staff at the Photo dept were very polite and friendly. It was a pleasant interaction with the staff, but the product itself was a waste. read more

At the Westlake Walgreens pharmacy store there GREAT place to hangout & shop. They got the snack area, medicine area, soft drink, food, ice cream area, great apparel & great accessories. You get to use the 10% percent discount Walgreens club card. The price are very fair & very reasonable amazing deal. The staff are very cool & well respectful. There very clean & safe environment at the Westlake Walgreens!!! Best customer service ever!!! GREAT JOB!!! Grade: A+ (Excellent) read more

Unfortunately starting 4/1/23 Pharmacy is not open 24/7 anymore. They open at 8am, closing times change depending on the day.

This is the closest 24 hours Walgreen nearby and parking is not crazy at night (parking can be hard to find if you come on a weekend afternoon). It's a decent size store compare to other stores around and you can pretty much find everything you need from a drug and beauty store. From snacks to medicine to photo services, they got you covered. read more

Worst pharmacy service ever. They are so rude especially the 2 ladies working there at night.

C'mon now! Are you serious? Just came from Kaiser and headed here to pick-up some meds for my ailment. Walked around the aisles and only old people are shopping. I'm wearing my Niners' cap, black-colored Frank Gore shirt, black-colored shorts and red-colored hooded jacket since I'm sick like a dog. Suddenly, the store PA system announces: Code-99...Security walk the aisles. (3X) I look around and I just shake my head. Grabbed what my Doctor recommended and headed straight to the cash register while flipping the bird at the cameras. This is not the first time and I'm not cool with it anymore. read more

Came in to buy a specific lotion that I need for my psoriasis and was shocked to see that it was $17.99 shelf price and nearly $20 after taxes. I bought it because it wasn't in stock anywhere else. At home, I went online to see if maybe the price was actually off and to my surprise, the price on their website was under $13! I called the store and was transferred to a manager who informed that their online prices are lower than their in store ones. I was dumb founded that my 4oz lotion has a $4-5 dollar mark up in store. Coming back in tomorrow to see if they can price match; read online that they do so hopefully it'll work out for me. read more

First time here! Signed up online for the Covid Vaccination at this store. From check-in to the vaccination; the people were courteous and helpful. Everyone I dealt with was pleasant. I recall one person, Leonard, who administered the vaccination shot neatly with barley a pin prick and it was over. Overall, the store was clean, the shelves were neat, the place is well lit and aisles and wide for easy shopping. Parking: ok read more

Pharmacy at Westlake Walgreens is depressing.. everytime I need to pick up a prescription there's an issue, or long wait or worse! I would rate that place with one star. The only reason they have 2 stars is because of Joselito in the pharmacy and a couple other old time employees like Trang. I hope management appreciates them because they're the only reason I don't go somewhere else! read more

This is by far the worst pharmacy I have even been to. It seems like the only people that get anything are the people that know the cashiers. Been waiting for 40 min only to be told that the prescription that was called in 4 hours ago will take an undetermined amount of time. Please avoid at all cost unless you like the worst service ever. read more

This is the worst pharmacy I've ever had the displeasure of using. If you plan to fill a prescription here, don't. They refuse to fill and never receive prescriptions, no matter the number of times your doctor will send it through. Staff is rude and not understanding. Not only this, but the line for the pharmacy is always at least five people deep and it will take you an hour of standing in line for you to even make it to your turn (which is really fun when you're expecting a prescription and get turned away because the staff won't look for it). Staff is slow, uncompromising, unfriendly, and disappointing. There's a million different pharmacies on this side of the peninsula-- pick ANY other one. read more

I highly don't recommend using the Westlake pharmacy. I talked to 4 representative regarding my prescription being refilled as well as informing them on my doctor change and neither of them could help assist instead kept transferring me to another line. In total I was on hold for an hour and 30 minutes and by the time I got ahold of someone they decided to hang up on me not once but twice! I ended up calling them again the 4th time for them to tell me of my medicine that I'm taking. Going to another pharmacy instead. Don't recommend! read more

Awful service, avoid this place at all costs. The pharmacy makes you wait two hours and then disconnects you.

they are unprofessional. I came in to shop and half the things I needed were locked up and the manager held the keys to open the stuff up. S/He was not to be found and there's no other 24hr Walgreens near.... just an and a waste of my time coming for something that's here and for sale but I can't access.. read more