One star for the cleanliness and upkeep of the store. It's always tidy and organized, plus they are generally well stocked. One star for the kind and friendly customer service they provide. Minus three stars for the location. Unfortunately, it's right next to a Grocery Outlet, which, IMO attracts seedy people. I've experienced two incidents where I was verbally assaulted in the parking lot for no apparent reason, and I've witnessed someone being verbally assaulted for no apparent reason. I truly don't feel safe coming to this store anymore, so moving forward, I will be doing my shopping online or at a different location. read more

This is for professional salon folks, it is a great place to get our products. You have to be licensed to buy there, but we'll worth it. I can get all types of hair products that I need, satisfy my clientele and make everyone happy. The folks that work there know their products so asking for assistance is not a problem. read more

The new guy that works there is super rude. Few hairstylists that I know has also complaint of how rude he is. There's usually a few ladies that work there that are super nice and helpful but the past few times I came here it was the rude ass new guy working there. Sad to say but he is ruining the business. read more

Unfortunately I have to use this company to buy my supplies. Every time I make an order there is a problem. Every. Single. Time. Get it together Cosmoprof read more

El hombre que trabaja ahi te trata de una manera muy poco amable, es una persona que te habla mal. Jamas volvería a comprar en ese lugar.

First off sadly but true, I shouldn't be writing this review because the little girl with the coke bottom glasses and purple hair should've been fired a long time ago. She does not deserve to work in an establishment where customer service comes first. Our experience today was that she was extremely rude, talked over us, and didn't even bother with a resolution. Little did she know the person she was treating that way has been a salon owner for over 25 years, highly successful, and has been in the business longer than her pathetic little life. Aging, I shouldn't be writing this because management should've taken action along time ago. As the saying goes, first time shame on them second time shame on you. read more

CosmoProf - My mother is in fact a licensed member. Went to Millbrae and had no problem what so ever. Instead had a better experience than Ssf. - Cosmetics & Beauty Supply Near Me - South San Francisco, California

Disappointing there is no customer service anymore, they don't even know their stocks on hand. I have to look for them to buy something. It used to be much more professional. They also do not carry things that are on sale in their deal books. read more

Jose was helpful, kind and patient while I was shopping in the store. It was by far the best experience I've had shopping at this location. My other experiences have certainly not been this pleasant but thanks to him I will continue to shop here! 5 stars for jose! read more

Sadly in the past this was all true, Cosmoprof has redone their staff , to very nice and respectful courteous staff , I guess cosmoprof was tired of reading their bad reviews, excellent service now, and most staff is licensed or in Cosmotology school and management is great, Give Cosmoprof another chance, looks like they realized their flaws and restaffed .. read more

i guess they aren't open on sundays anymore?? the phone rings super weird then goes to a busy tone. please change your hours!

Those of us who looovvvvveeee products know the bonds that you develop with the staff when you become a regular to a place like this. (Which I was for a long while before January of 2010.) There were two young ladies there who made the whole search for great haircare not only informative but fun. Not only did I go to buy products but a huge part of the shopping trip is to see the employees (who make or break a business). Unfortunately, after they left so did good customer service. Without customer service all you have is products which is why I give this location one star. At least the remaining staff can stock shelves. I went to look for some dry shampoo and had some questions. When I entered, there was not a soul to be seen. I looked around a bit while I waited for a clerk. After five minutes or so, an unkept young lady with glasses emerged from the back. "Do you sell dry shampoo?" I asked. "Yes. We sell one." She replied. At that point, like most people, I assumed that she would show me where it was but she just said "It's over there" and pointed to a wall. "Can you show me which one it is?" I asked. She walked out from behind the counter and took me to the wall. At first, she had some good advice but when I started asking a lot of questions, she became irritated, short and unwilling to answer. I had maybe too many questions and could not get enough information out of her so I asked her. "Are you a cosmetologist?" Thinking that maybe there would be a better person to ask. "What is that supposed to mean?" She said. I honestly did not know what to say. She was obviously offended but the company often hires employees that do not have their license. She then raised her voice and began to yell at me so I asked to speak to her manager. She said. "Fine," and stomped off. She was gone but a moment before she went back to the front desk. About ten minutes passed as I waited, and as I waited I began to wonder if it was even worth my time. On the other hand, I thought. "This store has been wonderful to me in the past, and I would hate to take my business elsewhere because of one person." So I stuck around. Once the manager emerged from the back, I first asked her about the dry shampoo, and tried to save my complaint for later but the girl followed the manager and I around making comments about me being indecisive and unsure about what I was looking for. I tried to continue asking the manager about products but after so many interruptions I said. "I came here for shampoo not to fight with your employee." By now, I did not care about the product and decided to complain. I explained the situation to the manager by saying that the employee was unnecessarily rude. During my conversation with the manager, the young lady continued to interject saying. "Tell me how I am rude. Tell me why you said that...." Instead of reprimanding her employee, she said. "Okay....okay..." as if she were trying to calm the dispute. Finally, I said. "Forget it. I won't be coming back here." To this the girl said. "Good. I am glad you won't be coming back." The manager did not apologize to me for her employee's crass and argumentative behavior. In fact, I almost felt like she was brushing it off. After that, I left quietly. Honestly, I was not only offended by being treated like a nuisance but I was sad to see such a great place go to crap. read more

I don't know about these old reviews, but I just went inside and was helped by the nicest lady named Yvettex. I couldn't be happier. Thank you Yvette! :) read more

Definitely a hit or miss, not for myself but for a lot of clients that happen to be shopping in the store other than myself. Honestly if you do not know what to get or know what you are shopping for, I highly suggest coming with a friend that does. Keep in mind you do not have to be a licensed cosmetologist or esthetician to work here. I don't always know what I come in for but when I do ask for advice or help I get an honest sales perspective. But if you're coming in there for mixing or skincare questions, you might not get the answer you're looking for. There's also been times where I'm the only one in store. It's very amusing how I can hear the sales reps conversation since they're yelling across the store. Probably because their a little too comfortable with my presence. But I honestly don't appreciate it. Stay professional please. read more

If I could give ZERO STARS I would. Not only was I not greeted at the start of my experience, I felt so embarrassed, uncomfortable and humiliated at this entire shopping the experience. As I was shopping not only was I followed around and felt like I was accused of shoplifting, the women in this location are so unprofessional. I wanted to do two transactions and as I got to the register the girl had such a rude attitude. She explained that she could not do two transactions. "That it was the store policy". She ends up bringing the "assistant store manager" into the conversation. She explains that they could not do two transactions because it's "store policy". I asked to see where it states this policy and yet she couldn't show it because it's not posted and I believe she just made it up on the spot. I couldn't believe that she didn't have the policy and yet states, " we are a high volume location, so you may be able to do that at other locations but not here." ITS THE SAME COMPANY. Why would it matter??? Isn't the point of customer service is to HELP the customer and gain sales? I felt as if I was ganged up on and was at a loss of words. After this horrible experience I would hope the cooperate level and general manager would try to handle situations like this in a different way. This store is so unprofessional and their demeanor was so negative. I HOPE THIS STORE GETS IT TOGETHER! read more

The worst customer service!!!! I've been going there since the day they opened . But the store is getting worse time I walk in. I am spending my money there so I expect a little respect from your employees instead of rudeness. One employee was very nasty to me. Even though I said it to her that she is rude and need to use the word "PLEASE!!! She immediately told me that she said twice to ask me moved to this counter. If I have to be a licensed Professional to buy your products there and we all hope the at least Cosmoprof can provide a Professional Employees to give a better service. Does Cosmoprof train their employees? And where is the manager? Definitely this was my last time to shop at South San Francisco location. read more

South San Francisco Cosmoprof,( and the Millbrae Cosmoprof) has really impressed me. I've been to the one in Campbell, and the one in SF, and both lacks the professionalism that South SF, (and Millbrae) has shown. Jasmine J., and her staff are amazing, never once have I ever heard her or the staff disrespect each other or a customer. It feels like a safe environment to either work or shop in, and you never feel like you are pressured into buying things you don't want. Jasmine has always said her motto is, "Treat people the way you want to be treated.", and her staff really reflects to other members of the company as well as customers as well. They might be a smaller store than SF, and might not have as much stuff in stock, but all you have to do is ask the girls to special order you something, and that's it! I'd rather come here to get my supplies, and have to wait for special orders. The customer service here is exceptional. read more

They closed at 3:30 on a Sunday and supposed to be open until 4! I could have gone to another location! The sign on the door says open until 4pm and so does Google. Pissed I wasted time coming to this location when I needed products read more

This location is closer to me but quite often they don't have what I need. I like Millbrae store better.

Deborah an older lady with white hair is hella rude. I've been coming in as a PM stage artist and this service is unacceptable. Deborah needs training in manners and customer service. I went to millbrae cosmoprof instead, at least they helped me. read more

I am truly sorry that this store is such a letdown.. I have tried 4 times over the past two years to come here, or even call for info when my usual Cosmoprof is out of stock etc. Every single encounter has been irritating and the employees act very unprofessionally. Only one employee there seems to care about her job (older woman, maybe a manager) I wont leave a bad review without examples, so here goes... My first encounter was a walk-in about 2 years ago, upon entering, i was halted at the door and a license was demanded-not even in a nice way. I had it with me because I knew they required it to purchase, but honestly, I didn't buy a thing that day from here. I went to the other store and was treated very cordially! Another time, I needed to stock up on wax, so i called both stores to request items be put on hold (4 cans of wax, nothing else) My regular store (Hazelwood Ave) said no problem, and it was a 10 second phone call. When calling this store, i was asked repeatedly the brand of wax, then the type, then told they didn't have the one i needed -stating the wrong type again, so I corrected them. Finally, they found the right wax on the shelf, and I was told they could not put it on hold for me. After all that, I was so bummed. I asked why not, and then suddenly it was OK. When I went to pickup the next day, nothing was on hold, but the wax was still on shelf! Today, I called to ask about a special that is listed in the ad this month...the employee didn't know about it, and was irritated when i asked to speak to another employee or manager. I hate to say it, but I am DONE with this place! How can these two stores be so different in service? It's not just one employee either! read more

Worse freakin experience ever. It's hard not to come here since in the only one close to the area. JASMINE!!! Is the worse associate ever. Don't know why she is working here. Worse example of a staff. Whoever is the manager of this place needs to watch the videos and see what she was doing the morning of the feb 17. She was on the phone talking about her life endeavors so loud in the store like people want to know what her life story is. I've been going here for the last 6 years and this is the first time I experience such rude, inconsiderate, and plain worse customer service ever. If u don't like ur job then leave. It would be a happier place. Don't go here if u don't have to. UNless JASMINE is gone then u may have a better experience. read more

The staff is always friendly and knowledgeable about their products. The store is always stocked and organized. I love this location!

This store is great!! I was reading reviews about the bad customer service. I had to write a review. I have been going to this store for at least 10 years. The staff has always been so helpful. The girls are always super sweet. They go above and beyond to help me every time I need something. read more

Lori (the manager) is really nice and very helpful. If I am in a hurry I can call ahead and she will set my stuff aside. I will often go to this pro beauty supply instead of the one on sixth street because, frankly, this one is better stocked. How many times have I gone to the supply in the city- just to have to turn around and drive to South San Francisco? At least 4-5 times, thats how many. But I make the drive because they carry the very best products, and I only use the best! The parking is also much easier. Its much nicer to shop where I am recognized and treated like a proffessional. read more

Felt it absolutely necessary to write a review for Cosm Prof on Hickey today. It recently has changed management, and just coming back from my monthly supply shopping it's certainly looks like for the better." Jasmine the Manager is such a Gem" always professional, friendly, and very knowledgeable, and seems to make time for each and every customer whenever possible. The stores shelves and products are set as such to make it very easy for the customers to navigate and visually see where everything is... which is excellent when you're in hurry! So thank you Jasmine... and to all of your wonderful staff! :))) read more

Love this location! Not only is it super close to my house but all and every employee there is soo sweet and helpful! Troy is my girl!!! :)

I was visiting from Minnesota and have to say had the best customer service ever! Jasmine and her staff a the Hickey Cosmoprof were all about customer service and going out of their way to help in many areas! Would highly recommend this store highly as a Cosmetology Manager, School Manager and Cosmetology Instructor! Thank you so much Jasmine! Your dedication and to our Industry was so ever present!! read more

I am please to say that this cosmoprof has improve enormously.... the store looks completely different, I love the arrangement that it is now and the staff was so friendly, polite and helpful. I look forward to going back! Thank you girls for such a nice improvement! read more

Love all my ladies at Cosmoprof. You really know your stuff and always point me in the right direction. Super friendly and fast with transactions. They get me on my way and back to the chair so I can serve my clients! read more

I absolutely LOVE this store! The employee's are friendly and knowledgable and the manager Troy, is so nice :) They really know their stuff and always suggest something new for me to try similar to what I come in for. Thank you ladies of cosmoprof!! read more

I've been going to this store for about 6 months now and have always noticed how rude the employees are. There is one in particular who wears glasses that is exceptionally nasty. It saddens me to write a bad review about a good store, but I deemed it necessary after many of my fellow cosmotologist friends have had the same experiences. There are many things wrong with how the employees run the store- talking about personal life to each other by yelling to one another from across the store, being rude to customers, not wanting to answer questions. I could go on about the countless things I've seen but all in all, this place needs better management/employees. read more

I'm really frustrated with this company's return policy. I buy all of my supplies here (between two locations) for work, literally thousands of dollars a year. I am a member, with a card. But without a receipt they will not exchange something, even if it is faulty, and in perfect original packaging. They told me to call customer service, so they can look up the code to scan or whatever. It's about the third time this year I have gone through my pile of receipts from this store trying to make a return. This receipt for these thinning shears I put in a special place because the shears were supposed to have a lifetime guarantee, now I can't find the special place. The shears are misaligned and don't close, i bought them 3 weeks ago. Do they think i have time for broken shears, and a trip back the store and a call to customer service and a trip back again? I am pretty sure the cranky young girl behind the counter should call customer service to get the code and send me out the door with what i need to do business. I am now on a mission to avoid buying anything here at all, and am considering changing color lines so I can just shop at Salon Centric. In all fairness the girl may be as frustrated as I am, but all she had to say was, " I'm so sorry that I can't help you, my manager is not here and I will get in trouble if I exchange this. But you are right and I wish I could help." That's not anything like what she said. read more

LOVE LOVE LOVE this location. Great customer service here, I don't know about these other reviews but every time I've come here they are always super helpful and knowledgeable and very nice. I saw some guy say he's shopped here for 6 yrs and had a bad experience with Jasmine, well if he really has been a customer for 6 yrs he would A. know that Jasmine is the manager and not just a sales clerk and B. why would you keep coming back for 6 yrs if it's so bad here. Anywho, every time they have the 10% sale, like today, I get a phone call ahead of time letting me know and if I have any special items I would like to pre order. She even has my order all put together for me so all I have to do is run in and they ring me up and I'm on my way, which is great for a busy woman like me. My salon is in the city but that locations parking sucks and Milbrae is kinda far for me and with such hands on customer service this is my first choice. read more